Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 17, 2025
My 2019 Hyundai Tucson, VIN [XXX] , has developed engine knocking, which may indicate internal engine failure. A mechanic has suggested a possible loss of cylinder compression, though the exact cause has not been confirmed. Hyundai vehicles from similar model years have experienced engine failures related to bearing wear and metal debris, leading to stalling, loss of power, and complete engine fa... Read more
Incident date: Dec 16, 2025
In December 2024, at under 50,000 miles, my 2021 Chevrolet Colorado suffered complete brake failure caused by vacuum pump failure. The vacuum pump failure led to irreparable internal engine damage, requiring complete engine replacement under warranty. Sudden, complete brake failure in traffic could have led to a serious accident causing injuries or death to myself and/or others. The component was ... Read more
Incident date: Dec 17, 2025
I have had problems with coolant leaks, coolant sensor, valve gaskets and coolant intrusion in my engine. The coolant reservoir was replaced at 36,580 miles on 07/13/17. The coolant sensor recall was completed at 37,315 miles on 07/31/17. The coolant overflow line was was replaced at 66,910 miles on 01/14/22. The coolant light came on and coolant was added at 69,882 miles on 02/16/23. There was... Read more
Incident date: Dec 17, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving approximately 60 MPH, the passenger side mirror malfunctioned and became stuck in the upward position and failed to tilt downward as needed. The failure created a visibility hazard for the driver. The contact was unable to view vehicles approaching from the rear passenger’s side and nearly caused a crash. The cause of the ... Read more
Incident date: Dec 17, 2025
The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed, there was a loud banging and grinding sound coming from the vehicle. There was no warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V729000 (Visibility), 25V455000 (Fuel System, Gasoline), and 23V896000 (Power Train); however, parts for the recall repairs were... Read more
Incident date: Dec 9, 2025
The componet that failed is the cars electric system in the rear. Battery gets so hot its melted a 2nd orange box on top of the battery. Burned a hole right through. Attempted to start the vehicle, now it's throwing big sparks in the rear battery compartment. ABS warnings, brake warnings, it leaks. It will not start again! We have no transportation. Noone seems to be very concerned about the matt... Read more
Incident date: Oct 11, 2025
My name is [XXX] I have a 2019 GMC Yukon Denali with 226,000 miles my engine has went out do to the same issues that's going on with the GM motors right now. I have brought it in to Courtsey GMC and they told me my engine needed to be replace do to oil pressure problem cylinder 8 was bad. After taking the engine apart they notice the problem. my phone number [XXX] email [XXX] INFORMATION REDACT... Read more
Incident date: Oct 11, 2025
The contact owns a 2014 Honda Civic. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle stalled. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed th... Read more
Incident date: Dec 18, 2025
I have had two major problems with this car. At approximately 84,000 miles, the engine started making a very loud noise, regardless of speed. It was first diagnosed by an independent service center as a control arm bearing failure. I contacted Honda Corporate and was told that it had to be diagnosed by a Honda dealer/service center. It was then diagnosed as a failure of the control arm bearing... Read more
Incident date: Dec 18, 2025
The panoramic sunroof shade broke and hung down obstructing my view out of my rear view mirror. It is dangerous for me to be driving without being able to see behind me when my sunshade or sunroof are open. It is available to inspect. I brought it to a repair shop and they said it is a very common issue with Ford Explorers and an expensive repair. The vehicle wasn’t inspected by the manufacturer... Read more
Incident date: Dec 1, 2025
Jerks during acceleration. Lurching sensation when acceleration from a stop or after slowing down for a turn. The engine control module (ECM) not communicating effectively with the transmission, leading to searching for gears, rough shifting and low speed hesitation.
Incident date: Dec 1, 2025
While operating the vehicle, the engine shut down. Complete loss of power. Engine would restart, stall and then not restart. Vehicle immobile. Vehicle towed to dealership since could not be driven. Strong smell of gasoline.
Incident date: Dec 16, 2025
While driving at interstate highway speed at approximately 70 mph in heavy rush hour traffic, the vehicle suddenly made a popping sound and immediately lost all engine power. The accelerator became unresponsive, and the vehicle rapidly decelerated without warning. I was forced to coast across lanes to the shoulder to avoid a collision. The engine shut down completely and the vehicle would not res... Read more
Incident date: Dec 17, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Dec 18, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while attempting to start the vehicle on three separate occasions, the vehicle hesitated while starting. No warning light was illuminated. In addition, upon further inspection, ... Read more
Incident date: Dec 12, 2025
I was at a red light. My auto idle kicked in. I went to turn it off and Either simultaneously or right before I hit the idle off button my car stalled. It took several attempts to turn back on and a bunch of codes threw. I almost got rear ended. This is a known problem. Ive contacted acura / honda via email as well.
Incident date: Dec 12, 2025
I was at a red light. My auto idle kicked in. I went to turn it off and Either simultaneously or right before I hit the idle off button my car stalled. It took several attempts to turn back on and a bunch of codes threw. I almost got rear ended. This is a known problem. Ive contacted acura / honda via email as well.
Incident date: Sep 18, 2025
Vehicle only has 13K miles and is one year old, and is making a clicking noise when turning. Especially noticeable when it's cold or I just started driving the vehicle. Called Honda Dealership and the service advisor acknowledged that they're aware of this problem but do not have the parts available to fix it. I believe this vehicle has a problem with defective CV joints/ankle. I was told they wou... Read more
Incident date: Sep 18, 2025
The contact owns a 2024 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, there was an abnormal hissing and tapping sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was towed to a dealer, where it was diagnosed and determined that the wiring harness had failed due to rodent damage. The dealer informed the con... Read more
Incident date: Sep 18, 2025
The contact owns a 2024 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, there was an abnormal hissing and tapping sound coming from the engine compartment, with the check engine warning light illuminated. The vehicle was towed to a dealer, where it was diagnosed and determined that the wiring harness had failed due to rodent damage. The dealer informed the con... Read more
Incident date: Nov 18, 2025
Car stalled while driving and needed to be towed to dealership. Dealership confirmed that there was coolant intrusion into the engine that clogged the fuel injector causing the car to stall while driving. Dealership informed us that car will need a new engine and transmission because of the coolant intrusion. The car stalled while driving and could have led to an accident or loss of life dependi... Read more
Incident date: Nov 18, 2025
The contact owns a 2025 Honda Accord. The contact stated that while driving at 60 MPH, the vehicle intermittently stalled. While idling or utilizing cruise control, the vehicle suddenly accelerated to 70 after releasing the brake pedal. While entering the garage with her foot hovering over the brake pedal, the vehicle suddenly accelerated forward and crashed through the wall into the TV room. The ... Read more
Crash
Incident date: Dec 18, 2025
Im experiencing. 1.)engine malfunction, 2.) def system not performing auto regen or standby regen, 3.) check engine light on, 4.) def engine blinking continuously, 5.) steering wheel control pulling to the passenger side, 6.) carbon monoxide inside truck due to heater control knob turned on or off and it still blows heats and fumes inside truck whether its on or off, 7.) ROOF ID L... Read more
Incident date: Dec 18, 2025
Im experiencing. 1.)engine malfunction, 2.) def system not performing auto regen or standby regen, 3.) check engine light on, 4.) def engine blinking continuously, 5.) steering wheel control pulling to the passenger side, 6.) carbon monoxide inside truck due to heater control knob turned on or off and it still blows heats and fumes inside truck whether its on or off, 7.) ROOF ID L... Read more
Incident date: Dec 18, 2025
2019 Toyota Highlander with approx 178000 miles, UA80E transmission sudden failure while traveling approximately 30 mph, on city street. Manually pushed vehicle to safety away from traffic and unto a parking lot. That same evening drove vehicle about 20 feet to a more secure parking spot. VEHICLE HAS NOT BEEN MOVED SINCE 12/15/25. No leaks, no spills etc EXTREMELY DANGEROUS.
Incident date: Dec 28, 2024
APIM or SYNC 3 malfunction. Navigation failure and not working properly alerts, clock in car not set correctly and won’t allow owner to fix it, no audio at all, no panel touch tones, popping/cracking intermittent throughout car, Bluetooth connection drops, slow glitching screen, reverse camera displayed distortion or black/blue screen with alerts saying “camera unavailable” which already cau... Read more
Crash
Incident date: Dec 28, 2024
Screens went blank/Black on three separate occasions requiring towing to Dealership; This included no speedometer or backup camera function making it unsafe to drive; Dealer each time stated that they updated software to resolve. The third incident was Nov 21,2025
Incident date: Dec 28, 2024
Fuel management system caused a lifter to fail (stuck) which resulted in camshaft damage at 77,611 miles. GM refused to cover the repair, although there is a pending class action lawsuit against GM for this very issue. Truck was repaired at a GM dealership - Sunrise Collierville, TN. Repair costs was approximately $7,000. This occurred during a 2.5 hour road trip which put lives at risk. The truck... Read more
Incident date: Nov 7, 2025
- The telematics module is bad, resulting in vehicle having no connectivity (GPS, entertaintment system, updates) - The car has no other means of hands-free operation for navigation software (no CarPlay or similar phone projection technology) - GM is unable or unwilling to supply the parts for warranty repair. - It is illegal to use the phone while operating vehicle in my state (Florida)
Incident date: Oct 30, 2025
On Monday Dec 15 I was on the Coranado bridge in San Diego heading on the island. A warning flashed about the electric system. Then, towards the end of the bridge, the car immediately slowed down suddenly and I could feel the regenerative breaking. I had to time or opportunity to get over. By the grace of God, traffic started to slow as we got near the end of the bridge and the car was able to go ... Read more
Incident date: Nov 24, 2025
Vehicle experienced a loss of power while driving on a busy freeway and an extreme lag between pressing the gas pedal and when the vehicle would start going again. Called the dealership and was told “that’s a know issue with no current fix” they wouldn’t even look at the vehicle because there is a recall on my engine for this exact problem and Toyota does not have a fix yet.
Incident date: Apr 2, 2024
Beginning in May 2025, my 2025 Chevrolet Traverse began exhibiting a false “rear liftgate open” condition when the liftgate is fully closed. This defect triggers a continuous audible alarm that occurs before every drive and persists for the entire duration of the drive, stopping only when the vehicle is turned off. As a result of this defect, the rear windshield wiper and washer are disabled,... Read more
Incident date: Apr 2, 2024
Beginning in May 2025, my 2025 Chevrolet Traverse began exhibiting a false “rear liftgate open” condition when the liftgate is fully closed. This defect triggers a continuous audible alarm that occurs before every drive and persists for the entire duration of the drive, stopping only when the vehicle is turned off. As a result of this defect, the rear windshield wiper and washer are disabled,... Read more
Incident date: Dec 18, 2025
After 4 days of parking in the garage due to my travel , when came back and tried to start the car it was completely dead. Couldn’t do anything so Hyundai road assistance cane and had to jumpstart the car . Since then dash cam is not working at all and also car is having wierd sound. Hybrid system is just giving me only 15GPM but the car should have around 29 -30 MPG. Car is very new bought in o... Read more
Incident date: Dec 18, 2025
On December 13, 2025, my vehicle (2021 Mazda CX-30) was serviced at a Valvoline Instant Oil Change location. During service, the technician stated he was checking tire pressure and asked whether 36 PSI was acceptable. I agreed. When I pulled out of the bay, the tire pressure warning light remained on and showed 29 PSI. I stopped immediately and informed the technician. He then stated he could not... Read more
Incident date: Sep 4, 2025
Rear passaenger door handle broke preventing the door from staying closed. A passenger had to sit in the back seat(with seatbelt on) to hold door close inorder to get truck home. When home, I used Cargo Straps and strapped the inside door handles from drivers side to passenger side to keep the door closed. Made dealer aware of issue and they are not able to get me in to fix until Dec 31 (2 weeks f... Read more
Incident date: Sep 4, 2025
2019 dodge caravan, have taken in for every oil change, we used manual to take in with mileage milestones, recently had tires on and a good look over before going on vacation. Transmission randomly failed us on freeway with 4 young children leaving us stranded.
Incident date: Sep 4, 2025
I am writing to express my significant concerns regarding the recurring issues with my 2024 Denali 6.2, which has been subject to multiple service visits since reaching 7,000 miles. Despite these visits, the underlying problem remains undiagnosed and reoccurs shortly after I retrieve the vehicle. Following the second oil change, the engine developed a persistent ticking noise. Over the past 13 mo... Read more
Incident date: Dec 2, 2025
The car started hard shifting, bucking like an animal in the middle of driving 70 on the highway, hard to control, hard to stay out of traffic, started to smell like fuel was in the cabin, it took all I had to keep it in my lane and get over to safety without killing myself or someone else, took it to the dealership, they could not look at it for two weeks, took it to a different shop, he found th... Read more
Incident date: Dec 2, 2025
Transfer case going out. The warning light comes on when driving.
Incident date: Dec 2, 2025
My car was not starting up, I sent to my mechanic and we got it fixed. But have to change my starter , I tried to buy the starter from bmw they told me I have a recall and I can’t purchase that part until I send the car to a dealership. The car is been shipped out of the country and it’s in Ghana now. Please I really need your help to make this purchase and clear the recall
Incident date: Dec 2, 2025
I am submitting this statement regarding a serious and life-threatening safety issue with my 2025 Dodge Charger GT EV. Since July 2025, my vehicle has experienced recurring and dangerous problems that put my life and the lives of my children at risk whenever I attempt to drive it. Timeline and Critical Safety Issues: July 2025: The vehicle began showing major operational failures, including becomi... Read more
Incident date: Jul 5, 2025
I own a 2022 Nissan LEAF (VIN [XXX] ) that is subject to a Nissan safety recall advising owners not to use DC fast charging due to risk of battery overheating and fire. DC fast charging is a core function of an electric vehicle. Nissan’s instruction to avoid fast charging effectively removes this capability. In addition, some public charging networks have restricted or blocked Nissan LEAF fast ... Read more
Incident date: Jul 5, 2025
I own a 2022 Nissan LEAF (VIN [XXX] ) that is subject to a Nissan safety recall advising owners not to use DC fast charging due to risk of battery overheating and fire. DC fast charging is a core function of an electric vehicle. Nissan’s instruction to avoid fast charging effectively removes this capability. In addition, some public charging networks have restricted or blocked Nissan LEAF fast ... Read more
Incident date: Dec 17, 2025
My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. ... Read more
Incident date: Dec 17, 2025
My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. ... Read more
Incident date: Nov 23, 2025
The lifter collapsed causing it to scar the cam shaft due to afm/dod
Incident date: Nov 23, 2025
The contact owns a 2022 Mercedes-Benz GLC300. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was a misfire coming from the engine, and the vehicle lost motive power. In addition, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed wit... Read more
Incident date: Dec 6, 2025
The contact owns a 2015 Ford Explorer. The contact stated that on several occasions, while starting the vehicle and while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the long block assembly had failed, and that the engine ... Read more