Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 20, 2025
The transmission on this 2016 grand jeep Cherokee had completely went out due to fluids being in the transmission. Which is causing a head gasket problem as well. This car was regularly serviced. Only had this vehicle 7-8 months. My safety was put at risk when I was driving my kids to school and on my way to work when it started to overheat causing me to pull over and not being able to drive this... Read more
Incident date: Dec 20, 2025
While driving with my family, my vehicle experienced a sudden and total failure of the front-facing multi-purpose camera mounted behind the windshield. This component is the primary sensor for the Honda Sensing suite. The failure caused multiple critical safety systems to become inoperative simultaneously, including the Collision Mitigation Braking System (CMBS), Lane Keeping Assist (LKAS), and Ad... Read more
Incident date: Dec 21, 2025
I recently purchased a 2025 Honda Prologue. I've had multiple issues with the advanced driver assistance systems. The rear automatic braking will slam the brakes on when I'm backing up if it detects something like a pedestrian on the sidewalk (that I am in no danger of hitting). I've also had issues with it misinterpreting where the lane lines are on the freeway, and automatically trying to incorr... Read more
Incident date: Dec 2, 2025
Onstar telecommunications module failed within 5 months of ownership. GPS and in car navigation goes crazy showing incorrect position which is distracting on the infotainmet screen. Been almost 4 weeks with no estimate of part availability from GM.
Incident date: Dec 2, 2025
Onstar telecommunications module failed within 5 months of ownership. GPS and in car navigation goes crazy showing incorrect position which is distracting on the infotainmet screen. Been almost 4 weeks with no estimate of part availability from GM.
Incident date: Dec 2, 2025
Own a 2019 Suburu Crosstrek vehicle that has unexpectedly accelerated/lurched on its own when pulling forward into a parking spot. This has happened twice...last month & today.
Incident date: Nov 23, 2023
I have a Kia Soul 2022 and I have been having a lot of different problems with my vehicle that are a serious safety hazard for my family and myself. I was trying to pass 18 wheeler truck one night and I saw white and black smoke coming out from the back of my Kia Soul. I was trying to pass a 18 wheeler on the Interstate and my car shut its self all the way off. I freaked out and lucky there was n... Read more
Incident date: Nov 23, 2023
I have a Kia Soul 2022 and I have been having a lot of different problems with my vehicle that are a serious safety hazard for my family and myself. I was trying to pass 18 wheeler truck one night and I saw white and black smoke coming out from the back of my Kia Soul. I was trying to pass a 18 wheeler on the Interstate and my car shut its self all the way off. I freaked out and lucky there was n... Read more
Incident date: Nov 23, 2023
The Power Transfer Unit on my 2020 vehicle is not working. I bought this car specifically to have four wheel drive. In the Buffalo NY brutal winter I count on 4 wheel drive to get me through the snow. Now, I have a serious safety issue. I wanted to fix the car but not only is it expensive, but the parts are on back order with 2700 in the backlog waiting for parts. This is a known issue a... Read more
Incident date: Nov 17, 2025
The most urgent issue with my vehicle is the automatic braking system. During several instances driving during the day and at night, my car has done what’s referred to as “phantom braking” where it detects something in the road, though the road is completely clear and open and the brakes engage and suddenly stop my car. It’s happened on occasions where it triggers the brakes lightly and it... Read more
Incident date: Dec 13, 2025
The REAR end of the truck needs to be repair. The dealership says multiple people have needed to order the rear end.
Incident date: Nov 25, 2024
The main tailgate will not go down or function properly and it says online there is a national recall for this, but does not come up when I search my vehicle. When I turn on my left turn signal the brights flash for no reason and this is a known major issue with the vehicles as well. The trucks computer is telling me low on coolant even though it is not that has already been fixed through a 3rd ... Read more
Incident date: Dec 19, 2025
Instrument cluster first started to appear as if it had a glitch by the colors being slightly different then as the months progressed the dash cluster would slowly start to fade in and out, turning off and on, until one day when driving it just turned completely off and has not came on since, sometimes when i turn the car on it will want to turn back on but will fade back into a brightly lit scree... Read more
Incident date: Dec 19, 2025
The warning light for a steering assist needs service came on the dash. The dealer had a code (po128) that pertained to a bad thermostat and coolant temp. sensor. The steering assist could have failed, along with possible engine damage. The dealer replaced the thermostat and the coolant temp sensor. Their were no police or insurance reports needed.
Incident date: Dec 8, 2025
I was heading home early in the morning on 12/13/2025 to drop a few passengers on Springfield avenue heading east in Champaign IL (the Main Street) and the other vehicle came from 5th st heading north (5th street is a side street with a stop sign at that intersection). As I approached the intersection I saw the car come forward and then come to a complete stop before the intersection I assumed to ... Read more
Crash
Incident date: Dec 8, 2025
I was heading home early in the morning on 12/13/2025 to drop a few passengers on Springfield avenue heading east in Champaign IL (the Main Street) and the other vehicle came from 5th st heading north (5th street is a side street with a stop sign at that intersection). As I approached the intersection I saw the car come forward and then come to a complete stop before the intersection I assumed to ... Read more
Crash
Incident date: Dec 18, 2025
No any lock brakes, a b s lights on brake lights on traction control lights on and no cruise control
Incident date: Dec 18, 2025
I have a new 2025 Ford Expedition Max Platinum. I paid for the 8 year Blue Cruise option. The Blue Cruise function has never worked properly even after allowing Ford to service the vehicle on 2 separate occasions - once for almost 2 weeks. When adaptive cruise + lane positioning is selected, the car will go into Blue Cruise and then within 30 second give a watch the road warning (regardless of ... Read more
Incident date: Dec 18, 2025
Coolant leaking into engine. Known problem they say they won’t fix
Incident date: Dec 18, 2025
Subject: Non-Collision Engine Compartment Fire - 2010 Hyundai Sonata (VIN: [XXX] ) "On dec 19 2025, my 2010 Hyundai Sonata suffered a sudden, non-collision fire that originated in the engine compartment. While there are currently no 'open' recalls on this VIN, I am formally reporting this incident as it matches the failure patterns documented in NHTSA Defect Petition DP18-003 regarding non-cra... Read more
Fire
Incident date: Dec 18, 2025
The vehicle has a recurrent malfunction of the Adaptive Front-lighting System (AFS), part of the exterior headlight system and advertised as a safety feature within Mazda’s i-ACTIVSENSE® technology. The failure presents as a dashboard warning stating: “Headlight System Malfunction. Have the vehicle inspected.” The affected components remain installed and are available for inspection upon re... Read more
Incident date: Dec 18, 2025
My 2019 Toyota Camry experienced a progressive transmission failure that created a safety concern. The issue began with intermittent loss of shifting on cold starts, where the vehicle became stuck in 3rd gear. Engine RPM would increase but the vehicle would not accelerate normally. Shifting into Park and back into Drive would temporarily restore operation. Over time, the condition worsened and the... Read more
Incident date: Dec 19, 2025
I was involved in a car crash where another car crashed into me at an angle and hit the driver side door and part of the front and the wheel air bag not deploy. The side air bags did. I was going 30, this other car was going 40-50 mph.
Crash
2 injured
Incident date: Dec 19, 2025
Car was hit in rear by tractor trailer, spun into another tractor trailer. Then the second tractor trailer slammed the vehicle front end first into the median. Front end crushed, driver side door caved in, rear end damage. No airbags were deployed the entire time. 55 mph (approximate) to a complete stop in a fraction of a second. The vehicle is currently in the possession of the insurance company,... Read more
Crash
Incident date: Dec 19, 2025
-- Summarized Explanation The automatic windshield wiper system behaves unpredictably and creates unsafe driving conditions. Wipers frequently activate when there is no rain, operate at excessive speeds during light rain, and, most critically, fail to activate during active rainfall. These failures reduce driver visibility and increase the risk of a motor vehicle crash. Automatic wipers are forci... Read more
Incident date: Dec 14, 2025
Within days of purchasing the vehicle, multiple warning lights and safety-related alerts appeared, including repeated check engine warnings, an alert stating “Driver Assistance Support Reduced,” and a wrench indicator referencing an auto lighting and wiping system malfunction. While driving, the vehicle felt unstable and would sway side to side, making it difficult to maintain confident contro... Read more
Incident date: Dec 14, 2025
Within days of purchasing the vehicle, multiple warning lights and safety-related alerts appeared, including repeated check engine warnings, an alert stating “Driver Assistance Support Reduced,” and a wrench indicator referencing an auto lighting and wiping system malfunction. While driving, the vehicle felt unstable and would sway side to side, making it difficult to maintain confident contro... Read more
Incident date: Dec 19, 2025
Transmission would downshift unexpectedly causing me to brake and panic, the tool icon will come on dash, speedometer stops working and backup camaras failed, transmission locked up on highway and caused driveshaft to lock back tires. All around dangerous situation
Incident date: Dec 4, 2025
In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle wou... Read more
Incident date: May 20, 2025
The contact owns a 2021 Kia Sorento. The contact received notification of NHTSA Campaign Number: 25V649000 (Electrical System, Visibility); however, the part to do the recall repair was not yet available. The local dealer was called but was unreachable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the is... Read more
Incident date: Dec 12, 2025
The EGR system in my 2013 BMW x5d has failed. There is a recall notice for the EGR system on the 2014 BMW x5d with the same engine and exhaust system related to a fire warning. It would seem to make sense to include the my car in the recall under the circumstances.
Incident date: Aug 1, 2021
The infotainment system periodically displays full-screen advertisements for SiriusXM during car operation, interrupting navigation and all other functions that occur on the infotainment system. This was a free trial service that I did not sign up for and has caused my safety to be at risk by interrupting my navigation system at a crucial junction where many navigation instructions needed to be fo... Read more
Incident date: Dec 12, 2025
The vehicle has recurring starting issues. The battery frequently becomes weak or completely unable to start, sometimes without warning. The issue occurs intermittently and appears electrical in nature. The vehicle may require jump starts or fails to start after sitting or after driving. This raises concern for an electrical or charging system defect. Battery has been replaced 4 times in the past ... Read more
Incident date: Dec 18, 2025
Vehicle: 2018 Lincoln Navigator VIN: [XXX] Component: Steering Mileage: 103899 Complaint Narrative: I recently purchased a 2018 Lincoln Navigator and took delivery on December 10, 2025. Within days of delivery, I observed a metallic contact noise originating from beneath the steering column. The noise occurs consistently when the vehicle is turned off, within one to three seconds after ignitio... Read more
Incident date: Dec 18, 2025
While has had the transmission recall work done x 2 and was told by the mechanics that to recync “drive it like you stole it” when you can prior to the last recall fix in Feb and just had the cpv recall replacement done in February it was not driven a lot and I am in my late 60’s so I do not drive it like a teenager. During that recall repair they said I needed to replace the engine bolts ( ... Read more
Incident date: Dec 18, 2025
While has had the transmission recall work done x 2 and was told by the mechanics that to recync “drive it like you stole it” when you can prior to the last recall fix in Feb and just had the cpv recall replacement done in February it was not driven a lot and I am in my late 60’s so I do not drive it like a teenager. During that recall repair they said I needed to replace the engine bolts ( ... Read more
Incident date: Dec 1, 2025
While has had the transmission recall work done x 2 and was told by the mechanics that to recync “drive it like you stole it” when you can prior to the last recall fix in Feb and just had the cpv recall replacement done in February it was not driven a lot and I am in my late 60’s so I do not drive it like a teenager. During that recall repair they said I needed to replace the engine bolts ( ... Read more
Incident date: Aug 20, 2025
The Corsair menu includes a Pre-Collision Assistance (PCA) option that controls Automatic Emergency Braking (AEB) and a Distance Indication icon (DA) in the display. The AEB and DA have not functioned at all since we bought the car (08/10/2024). A dealer has had the Corsair 3 times for a total of 12 days and has not fixed the problem. In fact the dealer has stated: "Customer should not exp... Read more
Incident date: Sep 1, 2025
The hybrid battery in a 2021 Ford F-150 Powerboost failed due to apparent shorting. (P/N ML3Z-10B690-D) Pictures were taken by service department at the Ford dealership, and can be provided upon request. There is concern that the system could catch fire and spread under the vehicle. There have been other similarly identified failures reported in online communities, but cannot verify the informa... Read more
Incident date: Sep 1, 2025
"I am reporting a spontaneous vehicle fire involving my 2019 Ford F-150. The fire occurred on Dec 11, 2025, while the vehicle was off. The vehicle has several outstanding safety recalls, including Recall 20C19 regarding poor electrical connections, which I believe is the primary cause of this fire. I have a detailed Statement of Facts and fire scene photos available. Please provide a Case Numbe... Read more
Incident date: Dec 19, 2025
I am submitting this complaint regarding a 2021 Acura ILX (VIN: [XXX] ) that has been unreleasable for an extended period due to manufacturer inability to supply a required safety component. The vehicle was involved in an accident on July 6, 2025 and delivered to Caliber Collision in Corpus Christi, Texas. All accident-related repairs have been completed. However, the vehicle cannot be released b... Read more
Crash
Incident date: Dec 18, 2025
Limp mode. started shortly after my purchase in May 2024. On highway and would go into limp mode, almost got hit and caused danger to other traffic. thought it was fixed and it happened again. went to pull out and make a left hand turn and had no rpms again, limp mode. Almost got t-boned. multiple electric issues. drivers side light. windows not wanting to work at times.
Incident date: Dec 17, 2025
While making a left turn on a green left turn arrow the vehicle for no reason slammed on the brakes without any notice. Causing the car to come to a violent stop. And almost causing us to be rear ended. The violent stop caused both of us injuries to our backs and necks.
2 injured
Incident date: Dec 12, 2025
While driving at freeway speed, the panoramic sunroof on my 2024 Mercedes-Benz EQE 350 suddenly shattered without any impact, debris, or warning. Glass fell into the vehicle. This was a serious safety hazard. Mercedes-Benz denied warranty coverage. An independent insurance adjuster inspected the vehicle and determined the cause was defective glass, not external damage. This appears to be a manuf... Read more
Incident date: Dec 18, 2025
I was living in my car and the windows and door lock cluster caught on fire I had to tear my door panel off to get to the source and unplug it I believe there is a major electrical issue with this vehicle I shouldn't be driving it also my heater fan stopped working on 4 and 5 works on 1 2 and 3 but not 4 or 5 please help me get this recalled so I can finally get this vehicle fixed right this is so... Read more
Fire
Incident date: Dec 18, 2025
I have had two tires separate in the past couple of months with less than 24000 miles and 5 years old. I filed a complaint with Nexen and they sent a partial payment for the first one but rejected the second claim that happened less than 500 miles of the first claim. They claim the tires are separated because of the low miles on the truck and it is not driven enough. Less than a year ago my bro... Read more
Incident date: Apr 14, 2025
My vehicle has been taken to the Mercedes dealership multiple times from 2/24/25 -12/14/25 (10 Mths) for the following issues and still no resolution to the problem. Each time they say they've fixed the issues we get the car home and end up bringing it back a couple days later for the exact same issue. The issues being the Instrument Cluster/Panel failure (check engine light, multiple warning ligh... Read more
Incident date: Apr 14, 2025
My vehicle has been taken to the Mercedes dealership multiple times from 2/24/25 -12/14/25 (10 Mths) for the following issues and still no resolution to the problem. Each time they say they've fixed the issues we get the car home and end up bringing it back a couple days later for the exact same issue. The issues being the Instrument Cluster/Panel failure (check engine light, multiple warning ligh... Read more
Incident date: Apr 14, 2025
My vehicle has been taken to the Mercedes dealership multiple times from 2/24/25 -12/14/25 (10 Mths) for the following issues and still no resolution to the problem. Each time they say they've fixed the issues we get the car home and end up bringing it back a couple days later for the exact same issue. The issues being the Instrument Cluster/Panel failure (check engine light, multiple warning ligh... Read more
Incident date: Nov 12, 2025
The contact owns a 2011 Hyundai Sonata. The contact stated that while the vehicle was parked, an inspection revealed that the rear frame of the vehicle, located near the passenger’s side, was severely corroded. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 148,7... Read more