Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 31, 1969
Multi-Purpose camera has failed according to Honda dealership. No safety features work in the car. You pay for the car to have these features and then they fail after only 3 years? Have been dealing with this issue for almost 2 years now. Honda wants $1,800 for the new camera. This is a safety issue that Honda should be responsible for fixing. No adaptive cruise control, no lane keeping assist, no... Read more
Incident date: Dec 31, 1969
Odometer Fraud. The contact purchased a 2014 Ford F-150. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 109,000 and at the time of registration, it was discovered that the mileage was 276,000. The contact later confirmed the discrepancy with a ... Read more
Incident date: Dec 31, 1969
The contact owns a 2025 Kia Sportage. The contact stated that while attempting to start the vehicle, the engine experienced difficulty cranking. Additionally, the contact stated while driving at an undisclosed speed, the transmission failed to properly shift gear. The contact stated that the engine revved up, but the transmission failed to properly shift gear. The Auto START/STOP light was orange.... Read more
Incident date: Dec 8, 2025
While in 6th gear driving on the highway at 70 mph the truck downshifted to 3rd and drastically decelerated. When this happened the instrument display went from having all 6 gear numbers viable to only 1 - 3. It had to be put into Manual Mode and shifted into 6th manually. This happens twice in the same trip.
Incident date: Nov 1, 2025
As I was driving I heard a pop the front driver side tire popped from side wall And the back driver side tire has a big bubble in it and I did not hit any pot holes 2 tires on the same side failed on me and my car only has around 1500 miles one pop and one has a big bubble on a new car
Incident date: Dec 18, 2025
As I was driving I heard a pop the front driver side tire popped from side wall And the back driver side tire has a big bubble in it and I did not hit any pot holes 2 tires on the same side failed on me and my car only has around 1500 miles one pop and one has a big bubble on a new car
Incident date: Dec 22, 2025
As I was driving I heard a pop the front driver side tire popped from side wall And the back driver side tire has a big bubble in it and I did not hit any pot holes 2 tires on the same side failed on me and my car only has around 1500 miles one pop and one has a big bubble on a new car
Incident date: Dec 22, 2025
Brake fluid leaks, loss of braking. Brake light showing on dash. Noticeable leak when parked. When driven, brakes have to be pressed to floor to begin operating
Incident date: Dec 22, 2025
The front clicks and pops when turning left and right, both on throttle and off. Does not have to be a tight turn. Simply turning into a side street, no bumps or anything abnormal makes a racket and kind of scary due to how loud it is. Started when the car had less than 5,000 miles and I think it's worse when it's cold outside. Speeds that cause this are anywhere from 0 to 35 miles an hour. D... Read more
Incident date: May 20, 2025
While driving down the highway at ~70 mph, the truck's powertrain suddenly shut off. The electronics still worked, but the RPMs dropped to zero. I was forced to pull off to the side of the road, where I tried to turn off and turn back on. The truck kept on turning off and on by itself electronically, but the engine and transmission wouldn't engage for roughly 10 minutes. I was eventually able to s... Read more
Incident date: May 20, 2025
While driving down the highway at ~70 mph, the truck's powertrain suddenly shut off. The electronics still worked, but the RPMs dropped to zero. I was forced to pull off to the side of the road, where I tried to turn off and turn back on. The truck kept on turning off and on by itself electronically, but the engine and transmission wouldn't engage for roughly 10 minutes. I was eventually able to s... Read more
Incident date: Jun 18, 2025
Vehicle started to surge while driving (both small acceleration forward and large deceleration) without any change in brake or accelerator position. Eventually a "Propulsion Power Reduced" message was presented on the console followed immediately by no forward propulsion (accelerator completely unresponsive) and forced to coast to a stop on the side of the highway. Car refused to shift out of park... Read more
Incident date: Jun 18, 2025
Vehicle started to surge while driving (both small acceleration forward and large deceleration) without any change in brake or accelerator position. Eventually a "Propulsion Power Reduced" message was presented on the console followed immediately by no forward propulsion (accelerator completely unresponsive) and forced to coast to a stop on the side of the highway. Car refused to shift out of park... Read more
Incident date: Jun 18, 2025
The headlights will randomly start getting excessive condensation and if it gets bad enough it will affect the turn signal and render it useless. The dealer and Genesis Care both just tell me to turn on my brights for 18min to clear it up. I've already had one replaced under warranty and now the other one is doing it outside of warranty and they refuse to do anything. Today there was so much conde... Read more
Incident date: May 9, 2022
While operating my 2023 Tesla Model S Long range using Full Self Driving Supervised and software version 14.2.1.25, the speed control no longer is available and has been replaced by speed profiles. When operating the vehicle on Interstate 77 Southbound around Statesville, NC and on or about December 22, 2025, I set the speed profiles to standard in a 55 mph zone in which the Tesla recognized and d... Read more
Incident date: Dec 22, 2025
While operating my 2023 Tesla Model S Long range using Full Self Driving Supervised and software version 14.2.1.25, the speed control no longer is available and has been replaced by speed profiles. When operating the vehicle on Interstate 77 Southbound around Statesville, NC and on or about December 22, 2025, I set the speed profiles to standard in a 55 mph zone in which the Tesla recognized and d... Read more
Incident date: Dec 22, 2025
The upper radiator hose, which is part of the vehicle’s engine cooling system, failed prematurely. The component is available for inspection upon request, and documentation of the repair and replacement can also be provided. Failure of the upper radiator hose caused coolant loss, creating a risk of engine overheating and sudden vehicle disablement. This posed/poses a safety risk, particularly i... Read more
Incident date: Dec 22, 2025
The rear seat on the left , seat belt off from the mount while my 7 years old son trying to fasten seatbelt.
Incident date: Dec 22, 2025
The eyesight system fails on almost a daily basis. When this happens, multiple safety features shutdown. Lane assist and departure warning stops working. Collision avoidance stops working. Cruise control stops working. Proximity warning alarms stop going off. The local dealership has repeatedly just indicated that this is how it works.
Incident date: Dec 22, 2025
In three years I've had the Automatic Emergency Braking system engage and almost cause accidents several times. The breaking system engages when it's not needed. Going down a road driving straight at 25 MPH, no obstacles in road and breaks engage. Verry scarry, what if I was going 65 MPH on the highway! Another incident was on an off ramp in a curve, and another making a U-turn. This is not o... Read more
Incident date: Dec 22, 2025
In three years I've had the Automatic Emergency Braking system engage and almost cause accidents several times. The breaking system engages when it's not needed. Going down a road driving straight at 25 MPH, no obstacles in road and breaks engage. Verry scarry, what if I was going 65 MPH on the highway! Another incident was on an off ramp in a curve, and another making a U-turn. This is not o... Read more
Incident date: Dec 22, 2025
This vehicle was brought to an authorized Mercedes-Benz dealership for regularly scheduled maintenance. Shortly after this service, the vehicle began experiencing significant issues including difficulty accelerating, engine hesitation while driving, and noticeable shaking at idle. This car has never overheated. The vehicle was returned to the dealership for inspection. The dealership diagnosed a... Read more
Incident date: Dec 20, 2025
I own a 2022 Jeep Wrangler 4xe with ongoing warranty-covered hybrid system defects, including a hybrid coolant valve failure that could cause the vehicle to shut down while driving, creating a serious safety risk. The vehicle is also subject to an active high-voltage battery fire-risk recall, further affecting safety and reliability. The vehicle has been in the shop since Wednesday and Jeep has ... Read more
Incident date: Dec 20, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose, and there was a noticeable windy sound coming from the windshield while driving. The vehicle was taken to the dealer, where the contact wa... Read more
Incident date: Oct 20, 2025
The contact owns a 2017 Ford Expedition. The contact stated that while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the occupancy sensors and the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle ... Read more
Incident date: Dec 14, 2025
Terrible paint peeling on the hood and rear. No accidents or anything that would cause peeling paint. Color is white.
Incident date: Dec 14, 2025
Having a hard time putting gas, I have to do it slowly so it can go in, the worst is when I put fuel a bit more fast it will throw gas out even if it ain't even close to half the tank.
Incident date: Dec 14, 2025
The thermostat failed on a trip locking in 0 temperature reading and steering assist warning. Licensed mechanic repaired on 10/9/25 invoice is available. 67,509 miles. This could risk overheating and destroying the engine and might cause accident. Two other friends have had similar issues, appears to be a safety defect!
Incident date: Dec 22, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that after the vehicle was stopped at a traffic light or stop sign, while attempting to accelerate, the vehicle briefly lost motive power before slamming into gear. The check engine warning light was illuminated. The contact stated that the failure had gotten worse. The vehicle was taken to the dealer; however, no cause for the ... Read more
Incident date: Dec 12, 2025
The contact owns a 2021 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to exceed 30 MPH, with the check engine warning light illuminated. The vehicle did not require a restart. The contact also stated that while stopped at a traffic light, the vehicle was shaking abnormally. The vehicle was taken to an independent mechanic, where i... Read more
Incident date: Dec 12, 2025
Master brake cylinder leaked into brake booster making my brakes not work and almost causing an accident. There is a similar recall on 2018 Ford F150 with eco boost. This appears to be a known issue with these Ford F150 models. Due to the issue I almost got in a serious accident.
Incident date: Dec 12, 2025
Leaking water pump that if isn’t repaired will cause catastrophic engine failure. Very expensive repair, $2800 because of internal placement of the pump. Since the water pump is in line with the crankshaft and located over the main body of the engine, it allows coolant to leak from the water pump into the oil pan. Mixed coolant and oil will lead to engine failure.
Incident date: Dec 22, 2024
MY ABS module was replaced shortly after purchasing my truck, which currently has 65,000. However, the ABS module has been malfunctioning for years. Despite contacting and visiting dealerships, I've been informed the necessary part is unavailable. consequently, my truck has been without traction control, and I've been unable to use cruise control, for most of the time I've owned it. Recently, I've... Read more
HONDA
CIVIC HATCHBACK
(2025) - POWER TRAIN
Dec 22, 2025
Incident date: Aug 22, 2025
Throttle lag/hesitation when making a right hand turn after a stop. Truck was moving after taking my foot off the break to advance my vehicle to get a clear line of sight due to cars parked on the roadway. Once line of sight was clear there was a lag/hesitation after stepping on the accelerator
HONDA
CIVIC HATCHBACK
(2025) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Dec 22, 2025
Incident date: Aug 22, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that after exiting the vehicle and walking away with the keys, the doors of the vehicle automatically locked as designed; however, the rear doors of the vehicle failed to unlock, preventing the contact's sister, who was occupying the rear seat, from exiting the vehicle. Additionally, the contact stated that upon returning to the vehicle, the... Read more
Incident date: Oct 1, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated that after the vehicle was taken to a local car wash, upon further inspection, the tailgate door had independently unlatched and was open. No warning light was illuminated. In addition, the contact stated that while driving at an undisclosed speed, the local Police Department called about luggage found on the side of the road. Upon furthe... Read more
Incident date: Dec 1, 2025
I am reporting a concern regarding premature rear brake pad and rotor wear on a 2023 Nissan Pathfinder that appears inconsistent with mileage and normal driving conditions and may indicate a brake system design or control issue. The vehicle was purchased as Nissan Certified Pre-Owned with approximately 4,000 miles and has received multiple Nissan dealer inspections with no brake concerns noted. A... Read more
Incident date: Oct 31, 2023
Car is 16 months old and a plug in hybrid. After replacement of the 12 volt battery, the on board charger, and the wiring harness due to complete system failure, I picked up the car from service. Within an hour of having the car back, the dashboard suddenly went blank while I was driving. There was no warning or notice. This presented a safety issue as I was using GPS and relying on directions at... Read more
Incident date: Oct 31, 2023
The rear inner brake pads wore out much faster then the outer brake pads on the vehicle. On July 16, 2025, the car was taken in for service at an Audi dealership (Hoffman Audi in East Hartford, CT) and the inner brake pads were reported to be at 4mm. The car had 19,678 miles. On 12/18/2025 the car was serviced with 25,361 miles and the rear inner brake pads were replaced because they were at 1m... Read more
Incident date: Oct 31, 2023
Vehicle: 2021 GMC Denali Mileage: ~48,000 miles Purchase Price: $62,000 Issue: Airbags & crash sensors failed to deploy Complaint Text: I am filing a safety complaint regarding my 2021 GMC Denali. I was involved in a rear-end collision at approximately 45 mph, where I struck another vehicle straight on from behind. The impact was severe enough to total my vehicle, yet no airbags deployed, and no... Read more
Crash
1 injured
Incident date: Dec 22, 2025
I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more
Incident date: Jan 8, 2025
As I was driving onto the highway, my battery low voltage indicator came on and shortly after my power steering failed. I had this issue earlier this year in April 2025 and replaced the old battery with a new one but after this incident, I don’t think it’s the battery anymore. I believe it’s the Electric Power Steering system.
Incident date: Jan 8, 2025
CV joints are making clicking noises. Started with right side at about 14k miles and then the left side around 16k. Took car to dealership to address as its under warranty. They said they have heard about it but did not know if Honda would replace. I am waiting to hear back from dealership.
Incident date: Jan 8, 2025
On December 15, 2025, while driving my 2008 Chrysler Sebring in Indianapolis, Indiana, I noticed smoke coming from the driver’s side near the battery. Shortly afterward, the car completely stopped responding — the brakes and steering were unresponsive — and the vehicle caught fire in that area. I exited the car safely, and the fire department responded and extinguished the fire. The exact c... Read more
Fire
Incident date: Dec 9, 2025
This vehicle is unsafe for two reasons. First, it slams you on brakes and puts you in park at random times. Middle of road, parking lots, etc. This puts you at higher risk of someone hitting you. The second thing is when pressing the gas when taking off after a stop, the rpm’s jump up and the engine revs up, but the car is barely going. Not safe when crossing intersections along with many other ... Read more
Incident date: Dec 9, 2025
This vehicle is unsafe for two reasons. First, it slams you on brakes and puts you in park at random times. Middle of road, parking lots, etc. This puts you at higher risk of someone hitting you. The second thing is when pressing the gas when taking off after a stop, the rpm’s jump up and the engine revs up, but the car is barely going. Not safe when crossing intersections along with many other ... Read more
Incident date: Dec 9, 2025
This vehicle is unsafe for two reasons. First, it slams you on brakes and puts you in park at random times. Middle of road, parking lots, etc. This puts you at higher risk of someone hitting you. The second thing is when pressing the gas when taking off after a stop, the rpm’s jump up and the engine revs up, but the car is barely going. Not safe when crossing intersections along with many other ... Read more
Incident date: Nov 18, 2025
The car randomly shuts off, while waiting in line or when the break is depressed. The vehicle won’t start, battery is completely dead and then comes back randomly.
Incident date: Nov 18, 2025
The car randomly shuts off, while waiting in line or when the break is depressed. The vehicle won’t start, battery is completely dead and then comes back randomly.
Incident date: Nov 18, 2025
Iwas coming to a stop sign in a supermarket parking lot there was astreet you could either go left or right the car kept rolling across as i put my foot on the brake repeatedly as it did not stop it went up acurb hit a heavy wood fence and stopped before going down a steep embankment the cabin remained fine the back wheels remained in the street the car was totaled also the car would pull to the l... Read more
Crash