Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 20, 2025
My 2017 Jeep Cherokee rolled away three times in one day while in Park with the Electric Parking Brake engaged. My driveway has no flat area and slopes toward a public road, creating a serious hazard for my family and traffic. The rollaways occurred suddenly with no warning lights. I had to park the Jeep sideways in a snowbank for two weeks to prevent further rollaways, creating added risks for my... Read more
Incident date: Dec 20, 2025
Vehicle: 2022 Audi Q5 (VIN [XXX] ) Mileage at incident: ~20,000 Component: Powertrain – Engine / Turbocharger – Sudden Loss of Power NARRATIVE: On or about [XXX], my 2022 Audi Q5 experienced a sudden loss of engine power while driving approximately 60 mph. The vehicle began vibrating/shaking severely, jerking on acceleration, and displayed warnings including “Drive system: Please switch eng... Read more
Incident date: Dec 3, 2025
I am writing to request urgent assistance regarding a serious safety and service issue with my 2015 Dodge Ram, which has only 45,000 original miles. I recently took the vehicle to an authorized Dodge dealership after multiple dashboard alerts appeared, including: ABS Light On, Brake Light On, “Service Trailer Light,” “Service Antilock Brake System”, Service Electronic Braking”, “Servi... Read more
Incident date: Dec 3, 2025
Had new Western Wideout snowplow (recommended by western) installed by Western dealership on a 2016 Chevrolet Silverado 2500hd with snow plow prep package. Vehicle's Instrument cluster, HVAS, Radio and other electrical systems cut out while operating snowplow. GM is well aware of this issue which has been discussed and documented per GM Service Bulletin No.: PIT5387C (Feb 2016)- PIT5387P (10/17/2... Read more
Incident date: Nov 12, 2025
ECM Engine Control Module TCM Transmission Range Sensor TCM Transmission Control Module While driving in a 45 MPH speed zone in heavy traffic, the vehicle suddenly lost power and abruptly slowed down causing a number of other vehicles to have to break and swerve . Problem confirmed through ONSTAR Diagnosis As of this date, the GM dealer has not confirmed the problem. No other inspections have ... Read more
Incident date: Dec 23, 2025
I was driving up the road truck cranked up fine started a morning commute, on cruise control the truck instantly out of nowhere lost power completely with no signs of anything and engine won’t attempt to turn over now. I fear the worst has happened which would be catastrophic internal failure for to a faulty engine & its internals.
Incident date: Dec 10, 2025
When driving the car, the power steering system lost functionality. It can still be driven with many efforts and extra forces. The dealer checked it and confirmed that it was the power steering malfunction.
Incident date: Dec 23, 2025
My son owned the 2022 Kia s-K5 and lost his life in the same car ...him and my nephew died in this car last [XXX] one month after his [XXX] birthday...he was driving the car hit maybe black ice or the car lock up and went sideways on the payment for .3 of a mile and couldn't pick straits or gain control of the car and then hit a ditch n tree and satellites 2 total with the front of the car rolled... Read more
Crash
2 injured
2 deaths
Incident date: Nov 28, 2025
Car had high voltage system error
Incident date: Nov 1, 2025
Unpublished costly catastropic electrical failure Audi of America reviewed the case and declined assistance solely because the vehicle was already totaled and unavailable for dealer inspection. Audi did not dispute the presence of water intrusion, the technical findings, or the cause of failure. This failure occurred without warning under ordinary environmental conditions and resulted in sudden ... Read more
Incident date: Nov 1, 2025
My vehicle randomly turns off the foward collision system causing its supercruise system and adaptive cruise control to turn off while driving on the highway potentially causing and accident. I took it to the dealer in marlton NJ with the foward collision fault light on and they cant find anything wrong with the system as it resets itself after thr vehicle is turned off for two minutes. On our Fac... Read more
Incident date: Nov 1, 2025
My vehicle randomly turns off the foward collision system causing its supercruise system and adaptive cruise control to turn off while driving on the highway potentially causing and accident. I took it to the dealer in marlton NJ with the foward collision fault light on and they cant find anything wrong with the system as it resets itself after thr vehicle is turned off for two minutes. On our Fac... Read more
Incident date: Nov 28, 2025
The transmission failed at 108k miles. Honda is charging 10000USD for repair. They want to replace the 9 speed transmission. This transmission is notorious for failure and Honda hasn’t issued a recall yet.
Incident date: Nov 28, 2025
The multipurpose camera failed showing lot of error codes. This affects the braking system putting my family and kids in risk. Honda is asking 2000$ to fix the camera.
Incident date: Oct 1, 2025
Orchid Isle Ford in Hilo has replaced the electronic power steering rack and pinion already once but now it’s gone bad again.I don’t understand why because I hardly drive my truck and it has only 40 something thousands miles on it
Incident date: Dec 18, 2024
While driving, the car all of a sudden lost power - forcing me to pull over. If this were to happen while on the freeway, a crash would have been imminent. This is a known issue with kia/Hyundai EV's where the ICCU fails and causes the vehicle to lose power suddenly.
Incident date: Dec 18, 2024
While driving, the car all of a sudden lost power - forcing me to pull over. If this were to happen while on the freeway, a crash would have been imminent. This is a known issue with kia/Hyundai EV's where the ICCU fails and causes the vehicle to lose power suddenly.
Incident date: Dec 9, 2025
All issues have been reported and duplicated by the dealer. 1. Upon hard acceleration, vehicle dash flashes service 4 wheel drive and all lights surrounding the shifting knob flash. In one instance, it locked into 4 wheel (high) and was difficult to steer. Cleared upon restart. 2. Backup camera went totally to blue screen, no camera. 3. Instrument panel went dark when driving, no speedometer o... Read more
Incident date: Oct 17, 2025
I have taken this vehicle into the Honda dealership on five separate occasions to report a power transfer problem. I first visited the Honda dealership to report this problem on 9/2024. It hasn't been until my most recent visit on 12/18/25, that a customer service representative told me that my vehicle needed a new torque converter. It is available for inspection upon request. The first occas... Read more
Incident date: Jan 29, 2025
Engine light is now on and when i fill my car up with gas it has a stall and takes 3-4 times to turn on. My safety is at risk if this recall is not repaired and my car catches fire. Started a month ago and it's challenging to schedule with Ford.
Incident date: Dec 16, 2025
I just purchased the new 2024 Palisade. We were traveling about 15-20 mph when approaching a stop sign when I pressed the brakes the ABS braking system went on and I could not stop the car. The car seemed to learch forward while the ABS braking was going on and the car did not stop in time and we traveled into the middle of the intersection. Good thing the driver coming from the cross street sla... Read more
Incident date: Dec 16, 2025
I just purchased the new 2024 Palisade. We were traveling about 15-20 mph when approaching a stop sign when I pressed the brakes the ABS braking system went on and I could not stop the car. The car seemed to learch forward while the ABS braking was going on and the car did not stop in time and we traveled into the middle of the intersection. Good thing the driver coming from the cross street sla... Read more
Incident date: Dec 16, 2025
I just purchased the new 2024 Palisade. We were traveling about 15-20 mph when approaching a stop sign when I pressed the brakes the ABS braking system went on and I could not stop the car. The car seemed to learch forward while the ABS braking was going on and the car did not stop in time and we traveled into the middle of the intersection. Good thing the driver coming from the cross street sla... Read more
Incident date: Dec 16, 2025
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and there was a misfire coming from the engine. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failu... Read more
Incident date: Dec 16, 2025
Active head restraint deployed unexpectedly while driving at very slow speed. In addition to the immediate shock, it hit the back of my head and neck very hard. Still experiencing neck pain.
1 injured
Incident date: Oct 22, 2025
I was just stopped at a red light and took foot off pedal and the vehicle didn't restart. The instrument cluster showed a warning saying "Auto StartStop Shift to P then Restart". This has happened 4-5 times in the past month.
Incident date: Dec 23, 2025
Odometer Fraud. The contact purchased a 2016 Dodge Grand Caravan. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was approximately 116,000. The contact stated that a month after the vehicle was purchased, the transmission failed. The vehicle was taken to the dealer for repair, and it was discovered that... Read more
Incident date: Dec 23, 2025
While accelerating from low speeds and turning, the car exhibits a rotational clicking noise from one or both front drive shaft assemblies. Seems to be the identical issue noted in the 2024 Grand Highlander that was presumably fixed during later production lots (T-SB-0082-24). That issue was seemingly solved with driveshaft replacement. The dealer said they “could not duplicate” the issue; how... Read more
Incident date: Dec 9, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? From 2018. The uauto start/stop system has failed 3 times. How was your safety or the safety of others put at risk? These components failing subjects the driver and surroundings to a stalled car that may not start again. Has the problem been reproduced or confirmed by a dealer or independent servic... Read more
Incident date: Dec 9, 2025
I drive a 2017 Toyota Highlander and am having issues with the transmission. The issues and poor craftsmanship on the UA80 8-speed transmissions. Toyota offered Technical Service Bulletins T-SB-0160-18, T-SB-0008-21, and a limited Customer Support Program (CSP ZJC). But very few VINs were included and there are tons of Highlander owners with this transmission facing $10,000+ repair bills for what ... Read more
Incident date: Jan 8, 2025
The Situation: My vehicle has an open safety recall, NHTSA #15V-574 (Honda Recall JU2). This recall specifically warns that a software error causes high stress on the CVT drive pulley shaft, which can result in the shaft breaking during operation. Because this recall was never performed on my vehicle, the drive pulley shaft has now failed exactly as described, rendering the transmission useless. L... Read more
Incident date: Jan 8, 2025
While executing a right turn, the steering wheel became locked. The driver attempted to apply the brakes, but they were unresponsive. Consequently, the vehicle collided with the divider.
Crash
Incident date: Jan 8, 2025
I was at work and went to move my car in our parking garage. I hit a bump and my front tires started to shake along with my steering wheel, and my brakes wouldn't work. I briefly lost total control over the brakes, steering wheel and tires causing me to almost hit a parked vehicle before everything self corrected. No alerts came on. I recently was hit on my rear passenger side and had repairs done... Read more
Incident date: Dec 20, 2025
I was at work and went to move my car in our parking garage. I hit a bump and my front tires started to shake along with my steering wheel, and my brakes wouldn't work. I briefly lost total control over the brakes, steering wheel and tires causing me to almost hit a parked vehicle before everything self corrected. No alerts came on. I recently was hit on my rear passenger side and had repairs done... Read more
Incident date: Dec 20, 2025
I was at work and went to move my car in our parking garage. I hit a bump and my front tires started to shake along with my steering wheel, and my brakes wouldn't work. I briefly lost total control over the brakes, steering wheel and tires causing me to almost hit a parked vehicle before everything self corrected. No alerts came on. I recently was hit on my rear passenger side and had repairs done... Read more
Incident date: Oct 15, 2025
on 8/1/25 service steering assist light came on, vehicle was driven to the auto repair shop with no hard codes to diagnose. Vehicle was driven towards home on 8/6/25 and lost all steering within a matter of seconds while on the highway at 60 mph. Steering assist light came on and stabilitrac light flashed. Vehicle had to be towed and rack and pinion needed replacing. Once fixed the vehicle was dri... Read more
Incident date: Oct 16, 2025
The contact owns a 2019 Toyota Rav4. The contact stated while driving 70 MPH, the vehicle experienced a loss of motive power. No warning light was illuminated. The contact managed to push the vehicle over to the shoulder of the road, and the vehicle was towed to the residence. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of... Read more
Incident date: Dec 15, 2025
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The dealer was contacted and confirmed that parts were limited, with only one kit provided per week, and that a waiting list was in place. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made a... Read more
Incident date: Sep 26, 2025
275 55r20 Sidewalls are separating like dryrotted. Bad and severe problems and have been reported to Bridgestone warranty and recall department with no actio taken at this time.
Incident date: Sep 26, 2025
275 55r20 Sidewalls are separating like dryrotted. Bad and severe problems and have been reported to Bridgestone warranty and recall department with no actio taken at this time.
Incident date: Sep 26, 2025
275 55r20 Sidewalls are separating like dryrotted. Bad and severe problems and have been reported to Bridgestone warranty and recall department with no actio taken at this time.
Incident date: Dec 1, 2024
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was bouncing. Additionally, the re... Read more
Incident date: Dec 14, 2025
On December 22nd i got into the vehicle and a few errors popped up which consisted of “loose wheel warning malfunction” “brakes: limited functionality drive with causation” “active front assist and emergency assist unavailable”. I called the nearest dealer and was told it’s ok to drive it’s just a software glitch and if i don’t feel comfortable driving i should take it to the dea... Read more
Incident date: Sep 15, 2025
The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The local dealer was contacted on three occasions. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.
Incident date: Sep 15, 2025
The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). The contact stated that while the vehicle was stopped and the accelerator pedal was depressed on several occasions, the vehicle hesitated to accelerate as intended. The contact stated that there were no warning lights illuminated. The vehicle was not diagnosed or rep... Read more
Incident date: Dec 21, 2025
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver... Read more
Incident date: Dec 8, 2025
Idling rough code popping up P0172 dealer said it could be fuel injector bank 1 is to rich
Incident date: Mar 10, 2024
I purchased my Hyundai Ioniq 5 on [XXX]. Since then, I have experienced repeated and dangerous failures of the air-conditioning system, which Hyundai and the selling dealership have failed to properly diagnose or repair. On [XXX], while driving, I heard a very loud banging noise coming from the front passenger side of the vehicle. Immediately afterward, the air-conditioning system completely shut ... Read more
Incident date: Mar 10, 2024
Have had 2 ICCU failures since I purchased the car in 2023.
Incident date: Mar 10, 2024
I was driving to work last Wednesday, and I live on a hill. As I was driving, a "Brake failure" alert came over my dash and I lost all control of my brakes!!! I live right off of Main Street, and my options were only to go straight and into a house, or to turn onto Main Street and hope no one hits me or that I don't hit another vehicle. I turned and thankfully no one was coming. At the end of ... Read more