Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Oct 9, 2025
Driver side mirror has been vibrating since my purchase of the vehicle. Today the mirror glass has separated from the mirror housing while driving causing me to lose the ability to use this mirror. There is an open recall for the 2020-2021 production years of this vehicle for this same issue which should be extended to the include the 2016-2019 range as well.
Incident date: Feb 28, 2024
Odometer Fraud. The contact purchased a 2014 Toyota Tundra through a private sale. It was discovered that there was a mileage discrepancy. At the time of purchase, the vehicle mileage was 171,837. After obtaining a Carfax report, the contact discovered that the vehicle mileage was 186,000.
Incident date: Dec 29, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
Incident date: Dec 29, 2025
The USB ports under the center console malfunction frequently. The main, top engine mount disintegrated and needed to be replaced under 50,000 miles. The rear seat seatbelts come loose and sag easily. They do not retract automatically. The rubber stripping, where the door jamb is, comes off. The handles to the air vent break off very easily, rendering the vents inoperable. **The software for... Read more
Incident date: Aug 29, 2023
The contact owns a Typhoon Motorcycle Helmet, Model Number: TH129, Size: XS. The contact stated that the helmet had fallen off the motorcycle and was fractured. The contact stated that the inner padding and Styrofoam were fractured after the fall. There was a strip of tape two inches near the ear securing the helmet. There was no damage on the keypad. The helmet struck the pavement at approximate... Read more
Incident date: Jul 29, 2025
The contact owns a 2022 Ford F-350 SD. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the roof. The vehicle was taken to a local independent mechanic, where it was diagnosed, and determined that the roof rack needed to be replaced. The vehicle was taken to a local dealer, where the failure was replicated. The vehicle was not repaired due t... Read more
Incident date: Jul 29, 2025
The contact owns a 2022 Ford F-350 SD. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the roof. The vehicle was taken to a local independent mechanic, where it was diagnosed, and determined that the roof rack needed to be replaced. The vehicle was taken to a local dealer, where the failure was replicated. The vehicle was not repaired due t... Read more
Incident date: Dec 28, 2025
I had to have the torque converter replaced about 3 months ago and now the transmission is slipping and not shifting into gear.
Incident date: Dec 28, 2025
The contact owns a 2025 Ram 1500. The contact stated that while driving at approximately 70 MPH, the battery was abnormally drained, and the vehicle lost power. The Battery warning light illuminated. The vehicle was taken to the same local dealer on various occasions. The battery and other unknown parts were replaced; however, the failure persisted. The manufacturer was made aware of the failure. ... Read more
Incident date: Dec 28, 2025
The contact owns a 2020 Honda Accord. The contact stated that when attempting to start the vehicle, it would rev up and take an extended 15-second start before starting. The vehicle was taken to the dealer, who was not able to duplicate the issue; however, did presume that a defective fuel system caused the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. ... Read more
Incident date: Dec 28, 2025
I recieved the recall. It states parts are available. I called my dealer in Cortex, CO and was told they could not get the part to perform the repair.
Incident date: Oct 31, 2025
ABS, Slip Indicator and Brake warning lights have appeared on the cars dashboard. DTC fault code C1391 has appeared indicating a failure of the Brake Booster and Brake Booster Pump assemblies per Toyota Customer Support Bulletin (ZJB) No.: POL18-03. Loss of regenerative braking, putting the safety off occupants at risk.
Incident date: Oct 31, 2025
My son was driving down Interstate 71 at approx 65 mph in our 2018 Toyota Camry when it lost power. He was able to pull off to the side of the road and turned the car off. Once the car was restarted, he was able to drive it (at a maximum speed of 35 mph) to the closest exit where he pulled into a gas station. While trying to back it into a parking spot, the car would not go into reverse. We had th... Read more
Incident date: Oct 31, 2025
I went to get my spark plugs changed as maintenance on my vehicle. The plugs on both the second and third cylinder were very tight and breaking with residue all over the plugs. The shop I took my car to had to send it to another shop in order to get the plugs put back into the engine. Since then it sounds like a blown muffler whenever I start my car and I have a check engine light with a third cyl... Read more
Incident date: Oct 1, 2025
Making a left turn at night going about 10 mph I was struck by a car with no lights. He hit the right front of my vehicle going about 55-60 mph. He hit my front strut and headlights and grill and radiator. My airbags did not deploy, the other vehicle’s airbag did. The police told me I should call Lexus and report the problem. The insurance company totaled my vehicle..
Crash
1 injured
Incident date: Oct 1, 2025
High voltage battery failure indicated by "check electrical system" error code and P1AD300 diagnostic code.
Incident date: Oct 1, 2025
I have had multiple issues with the radio (16000 miles). After many personal videos dealership was able to fix one of this issues with a new part (22000 miles). I was informed the other issues I was having with the radio was due to my battery not staying fully charged. I was also having issues with the van not starting right away, which made me feel I could get stranded. It took many attempts ... Read more
Incident date: Dec 26, 2025
Intermittent no-crank, no-start condition. Dash lights illuminate, push-button start produces no response. Brake pedal applied. Vehicle becomes immobilized without warning. I’ve been stranded on multiple occasions. Unable to commute to work, or home. Most recently on December 19,2025 the car completely shut off while driving on the highway.
Incident date: Oct 21, 2024
Toyota RAV4 LE gas pump burst and caught fire leading to total fire damage along with major water damage from the firefighters putting out the fire. The vehicle was idle for hours at the time of explosion of the fuel pump. This was a major safety hazard/risk especially being that myself and two others were minutes away from going out to the vehicle before it all happened as I was getting ready to ... Read more
Fire
Incident date: Oct 21, 2024
Toyota RAV4 LE gas pump burst and caught fire leading to total fire damage along with major water damage from the firefighters putting out the fire. The vehicle was idle for hours at the time of explosion of the fuel pump. This was a major safety hazard/risk especially being that myself and two others were minutes away from going out to the vehicle before it all happened as I was getting ready to ... Read more
Fire
Incident date: Oct 21, 2024
The problems with the KIa Sol began with the "check engine" light continuously coming on in January of 2025. Took it to the dealership twice and numerous repairs were made and the vehicle continues to malfunction. It sputters and has created a dangerous condition to drive. For example, my 21 year old son was on the freeway and the car started sputtering. Thank God that the truck behind him moved ... Read more
Incident date: Dec 27, 2025
The problems with the KIa Sol began with the "check engine" light continuously coming on in January of 2025. Took it to the dealership twice and numerous repairs were made and the vehicle continues to malfunction. It sputters and has created a dangerous condition to drive. For example, my 21 year old son was on the freeway and the car started sputtering. Thank God that the truck behind him moved ... Read more
Incident date: Aug 4, 2025
To Whom It May Concern, I am submitting this complaint to report a serious vehicle safety issue involving a Honda vehicle that was under a lease agreement. From the start of the lease, the vehicle suffered from repeated malfunctions of its safety and proximity sensors. These issues were reported, and the vehicle was taken multiple times to an authorized Honda dealership. Despite these efforts, t... Read more
Crash
Incident date: Aug 4, 2025
To Whom It May Concern, I am submitting this complaint to report a serious vehicle safety issue involving a Honda vehicle that was under a lease agreement. From the start of the lease, the vehicle suffered from repeated malfunctions of its safety and proximity sensors. These issues were reported, and the vehicle was taken multiple times to an authorized Honda dealership. Despite these efforts, t... Read more
Crash
Incident date: Aug 4, 2025
To Whom It May Concern, I am submitting this complaint to report a serious vehicle safety issue involving a Honda vehicle that was under a lease agreement. From the start of the lease, the vehicle suffered from repeated malfunctions of its safety and proximity sensors. These issues were reported, and the vehicle was taken multiple times to an authorized Honda dealership. Despite these efforts, t... Read more
Crash
Incident date: Dec 24, 2025
As I was driving myself and child on the interstate 65 mph the vehicle all of a sudden dropped speed and would not accelerate. I drifted the car off the interstate off ramp and pulled into a store parking lot. Luckily, we did not cause an accident or hit anything or anyone. All the lights on car's dashboard blinking some examples are EPS, VSA, Malfunction lamp, Breaking system, check engine light,... Read more
Incident date: Dec 24, 2025
I was leaving from a friends' house and got a "Check electric vehicle system" error and the car went into "limp" mode while on the road. I drove to a hotel parking lot and dropped off my family then proceeded the next day to drive the car to a local dealership for service and the car maxed out at 12 mph before crawling to 1 mph while going up a hill before I could find a place on the side of the ... Read more
Incident date: Dec 28, 2025
I was leaving from a friends' house and got a "Check electric vehicle system" error and the car went into "limp" mode while on the road. I drove to a hotel parking lot and dropped off my family then proceeded the next day to drive the car to a local dealership for service and the car maxed out at 12 mph before crawling to 1 mph while going up a hill before I could find a place on the side of the ... Read more
Incident date: Mar 28, 2025
Lifter failure with cylinder #6. Car violently shook prior to this failure. No engine lights or messages until the next day when tried to drive. Ended up towing car to dealer. Car had 76k miles on it. Recall on 6.2L, but not on the 5.3L which is not immune to this same issue as the 6.2L engine.
Incident date: Dec 3, 2025
Went to start vehicle and warning light was present on main screen signaling HIGH VOLTAGE SYSTEM ERROR. I called the local Honda service team who had me check to see if the car would charge. The tech said n the phone was concerned that the battery could be “bricked” meaning in non-operational status. The car did indeed charge and drove it immediately down to service adviser per his recommen... Read more
Incident date: Dec 3, 2025
NHTSA: #25V796000 Recall: #286 2020-23MY SONATA (DN8/DN8A) FUEL TANK Issued on 11/18/2025 and there is no remedy yet for this issue. Hyundai of Ocala has not issued me a loaner car. What am I supposed to do? It’s been over a month since the recall was posted and still no remedy. I’m concerned for mine and my families safety. This car is our only means of transportation. I need a solution
Incident date: Dec 3, 2025
*I received a notification on my screen of the battery malfunctioning after only owning it for 3 1/2 months. *It was unsafe to drive because it was undependable. *I dropped it off at the dealership and was given a loaner a week lateronly after we insisted they owed us one. It has been over 6 months now and I still am driving a Kona loaner which is a downgrade. *No police or insurance reps involve... Read more
Incident date: Oct 13, 2025
2025 Chevrolet 1500 Silverado High Country 6.2 L motor with 5624 miles blown motor. When I tried to start it, the motor made a noise like someone tossed a handful of spoons in a blender and turned it on. Motor shut off on its own. This was on Sunday December 21st of 2025. Truck as towed to Westly Chapel Chevrolet in Westly Chapel Florida on Monday December 22nd of 2025. Chevrolet Customer Servic... Read more
Incident date: Dec 22, 2025
A few months ago there was a grinding and loud knocking noises being generated from passenger side of vehicle. Over the course of a month the noise became louder and louder. The issue was reported to Honda dealer as soon as issue started 10/13/25 however the soonest the Honda dealer could get it in for service was 10/29/25. The dealer notified us that both front axles needed replaced however th... Read more
Incident date: Dec 27, 2025
The failure involves the engine/powertrain system, specifically the engine oil pressure system, resulting in loss of engine power and a subsequent loss of effective braking assistance. The vehicle displayed a low engine oil pressure warning and a “powertrain system fault” message prior to the loss of braking effectiveness. The vehicle is currently not being driven and is available for inspecti... Read more
Incident date: Dec 21, 2025
The ICCU failed while driving. A loud pop occured then a red warning light came up asking you to stop the vehicle and check the power supply. The car went into turtle mode where I could at best drive 25 miles per hour. This car was part of a recall last year to prevent this issue, however only a software fix was performed. Luckly I was able to get the car home on a very cold day.
Incident date: Dec 21, 2025
The ICCU failed while driving. A loud pop occured then a red warning light came up asking you to stop the vehicle and check the power supply. The car went into turtle mode where I could at best drive 25 miles per hour. This car was part of a recall last year to prevent this issue, however only a software fix was performed. Luckly I was able to get the car home on a very cold day.
Incident date: Dec 21, 2025
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these ... Read more
Incident date: Jun 18, 2025
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these ... Read more
Incident date: Nov 13, 2025
After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.
Incident date: Nov 13, 2025
After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed.
Incident date: Nov 13, 2025
System has become confused while cruise control engaged. On highway, it has veered to right shoulder after misreading construction. Has occurred multiple times, I no longer engage the feature. Second issue is failure of front camera causing many safety functions to be disabled. Third issue was failure of GPS receiver while navigating. Car attempted to direct me off the road into a lake! Constan... Read more
Incident date: Dec 27, 2025
I have a 2018 Honda Accord Sport 1.5 The issue started after getting my fuel pump replaced as part of the recall. While driving, all of the dashboard lights came on. Warning messages kept flashing on the dash. This car was driving perfectly fine before the fuel pump was replaced. When the codes are cleared, the car drives perfectly fine. The dashboard lights will periodically turn off but ultimat... Read more
Incident date: Dec 27, 2025
I have a 2018 Honda Accord Sport 1.5 The issue started after getting my fuel pump replaced as part of the recall. While driving, all of the dashboard lights came on. Warning messages kept flashing on the dash. This car was driving perfectly fine before the fuel pump was replaced. When the codes are cleared, the car drives perfectly fine. The dashboard lights will periodically turn off but ultimat... Read more
Incident date: Dec 27, 2025
I have a 2018 Honda Accord Sport 1.5 The issue started after getting my fuel pump replaced as part of the recall. While driving, all of the dashboard lights came on. Warning messages kept flashing on the dash. This car was driving perfectly fine before the fuel pump was replaced. When the codes are cleared, the car drives perfectly fine. The dashboard lights will periodically turn off but ultimat... Read more
Incident date: Dec 24, 2025
I bought my truck on 10/29/25 on 12/04/25 haven’t even maid my first payment on the truck yet and my wife was on her way to work at 4 am when the engine shut off on its own and went in to neutral. She tried starting the truck again and it wouldn’t so she had to leave the truck abandoned in the middle of the road and walk to work in the cold and dark. We ended up getting the truck towed home a ... Read more
Incident date: Dec 24, 2025
Backup camera is cloudy/foggy. Brought it to ford service department attention in regards to Issue Date 2022-08-26 Campaign 22S51/22V644 Per Fullerton Ford, they would not participate. I feel this is a visability issue when backing up and would like Ford to also consider 2016 ford Explorer in this recall since it is a safety issue
Incident date: Dec 1, 2025
While driving the car this evening, following a day of driving, the info tainment and dashboard screens went blank while on the highway. Pulled off at the first exit (30 miles down the road or so). Tried: - turning car off and on - turning off, opening drivers door for one minute, closing and restarting - the same, but waiting 5 min after opening and closing door - the same, but the using the r... Read more
Incident date: Dec 1, 2025
While driving the car this evening, following a day of driving, the info tainment and dashboard screens went blank while on the highway. Pulled off at the first exit (30 miles down the road or so). Tried: - turning car off and on - turning off, opening drivers door for one minute, closing and restarting - the same, but waiting 5 min after opening and closing door - the same, but the using the r... Read more
Incident date: Dec 1, 2025
While driving the car this evening, following a day of driving, the info tainment and dashboard screens went blank while on the highway. Pulled off at the first exit (30 miles down the road or so). Tried: - turning car off and on - turning off, opening drivers door for one minute, closing and restarting - the same, but waiting 5 min after opening and closing door - the same, but the using the r... Read more