Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jan 1, 2026
The high pressure fuel pump, the car randomly goes into limp mode and stalls and then when cranking it back up in the middle of 635 it hesitates to start, done this 3 times already
Incident date: Dec 28, 2025
The contact owns a 2018 Jeep Compass. The contact stated that on several occasions while driving at undisclosed speeds, and while stopped at a traffic light, several unknown warning lights illuminated with the message to “Park the Vehicle” displayed. The contact stated that while the vehicle was running and shifted from park into drive, the vehicle failed to move. The contact stated that while... Read more
Incident date: Jan 1, 2026
The contact owns a 2016 Ford Explorer. The contact stated that the trim on the B-pillar on the driver's side had started to loosen, and that the trim on the A-pillar on the passenger’s side was loose. The contact used duct tape to secure the trim pieces to the pillars. The contact had received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the p... Read more
Incident date: Nov 19, 2025
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more
Incident date: Nov 19, 2025
When AUTO climate control is enabled, the vehicle disables manually selected heated seat settings without driver consent. This requires repeated driver interaction to restore seat heat while driving. AUTO climate should regulate fan speed and airflow only, not override manual seat heater controls. The behavior creates unnecessary driver distraction and removes expected manual control of interior... Read more
Incident date: Nov 19, 2025
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not ... Read more
Incident date: Oct 20, 2025
In the last month my wife and I have 4 experiences with an extreme vibration and wobble in the front end of my jeep while driving on the highway. The vibration is violent and the last time it seemed as if the wheels were going to come off my 2021 Jeep Wrangler. Once I slow down the to a lower speed, 45 mph for example, the wobble stops but it seems to be a problem with many Wranglers based upon ... Read more
Incident date: Oct 20, 2025
In the last month my wife and I have 4 experiences with an extreme vibration and wobble in the front end of my jeep while driving on the highway. The vibration is violent and the last time it seemed as if the wheels were going to come off my 2021 Jeep Wrangler. Once I slow down the to a lower speed, 45 mph for example, the wobble stops but it seems to be a problem with many Wranglers based upon ... Read more
Incident date: Oct 20, 2025
In the last month my wife and I have 4 experiences with an extreme vibration and wobble in the front end of my jeep while driving on the highway. The vibration is violent and the last time it seemed as if the wheels were going to come off my 2021 Jeep Wrangler. Once I slow down the to a lower speed, 45 mph for example, the wobble stops but it seems to be a problem with many Wranglers based upon ... Read more
Incident date: Dec 22, 2025
Some back info: I keep the auto start/stop feature disabled. There are three identical incidents total. One about a year or two ago and two back to back a few weeks ago. The first time I was stopped at a drive through but in “drive” with my foot on the brake. All of the sudden the car completely turns off. Screens black, engine off. Completely black car no inside lights on. Within a couple... Read more
Incident date: Dec 30, 2025
HEADLIGHTS TOO BRIGHT
Incident date: Dec 19, 2025
Once you get over 60 mph the car starts to shake and wobble bad feels like jeep is going to fall apart took to jeep dealer after calling 800-jeep first agent acted like never heard of it then finally confessed it’s referred to as death wobble I will not even ride my kid in jeep going on highway it’s that’s unsafe jeep said it tightened up parts but one week later still happens can’t affor... Read more
Incident date: Jan 1, 2026
The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that while in reverse(R), the rearview camera displayed a black image. The contact stated that upon shifting to drive(D), a message advising that the camera was ... Read more
Incident date: Jan 1, 2026
The contact owns a 2019 Lincoln MKT. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that while in reverse(R), the rearview camera displayed a black image. The contact stated that upon shifting to drive(D), a message advising that the camera was ... Read more
Incident date: Jan 1, 2026
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Numbers: 23V896000 (Power Train) and 25V455000 (Fuel System, Gasoline). The local dealer was contacted and confirmed that the recall remedy part was not available. The contact was unable to reach the manufacturer due a prerecorded message. The contact had not experienced a failure.
Incident date: Dec 29, 2025
While attempting to park the vehicle in an angled parking spot I was pressing the brake and slowing to a stop. Prior to stopping with my foot still on the brake the engine revved and the vehicle surged forward hitting the car in front of me. The emergency braking did not seem to activate nor di my foot on the brake slow the car. The car has been in the shop at least 4 times totaling nearly 30 days... Read more
Crash
Incident date: Jan 18, 2023
While driving the check engine light started flashing and lost a lot of power. Pulled over and turned the car off. Turned the car back on and the light was gone and power seemed to be back. Trying to get home about 15 minutes later every light came on. Lane assist, check engine, blind spot, traction control, literally all warning lights. When these came on the car lost all power within a minute. W... Read more
Incident date: Aug 29, 2025
I am emailing i have an issue with a my vehicle i took it in to the dealership and got the recalls performed and they still have not updated in the system i am trying to rent out my car on turo and am not able to do i also contacted the dealership and they said its all electronic what can i do to clear this up or speed it up am sorry am trying to get forward any sort of way you guys can help
Incident date: Dec 31, 2025
This is another complaint with the same issue. Got gas on January 1, 2026, the truck did not how any indication that it was going to have any problems. Engine shut down and wouldn’t turn back on. This has happened twice after getting gas, no dealership knows the problem. This is casing me stress and putting myself and family in danger. Considering it stops out of no where
Incident date: Dec 31, 2025
This report is being made within 1 1/2 hours after the incident. It has not been inspected by a dealer, service center, nor any other agency. I was stopped at a local fast food restaurant waiting to pay for my purchase. The 2021 Ford F-150 was in drive with my foot on the brake. No warning lights or other indication were present. Without warning, the engine revved to a high rpm and the truck shot ... Read more
Incident date: Dec 31, 2025
GPS/Navigation/SOS/Roadside Assistance - SOS System logs as "deactivated" and vehicle thinks it is 2 states away from my current location. In case of an accident, emergency, or other safety issue, the SOS system would, unbeknownst to an operator, not be able to locate the vehicle and/or notify emergency services. When you get into the vehicle, it does not let you know that the SOS function is deac... Read more
Incident date: Dec 5, 2025
The vehicle is jerky, loss of power, jolts, and very high concern of safety while in use.
Incident date: Dec 31, 2025
I purchased this 2020 Jeep Wrangler from SunToyota car dealership in Holiday, FL on [XXX]. There have been several ongoing concerning safety issues with this vehicle and the car dealership over the past year since I purchased it. My vehicle has had immediate malfunctions and service visits upon purchase. On 12/31/24, the car went to the shop for broken visor (as is) as listed on service invoice-... Read more
Incident date: Jan 1, 2026
Vehicle engine shutoff while driving which led to no acceleration. No warning lamps prior to failure. It just completely shutoff and on the message center it stated how to start the vehicle as if it was not already started and running. I was in electric mode.
Incident date: Dec 31, 2025
The hybrid system malfunction, does not allow the car to start. This stranded us with children [XXX] in the car. This is the second time this has happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 31, 2025
This incident started within the first 100 miles of ownership. The dealership hasn’t been able to recreate the incident. I put my 2025 Kia Sorento in the “automatic” drive position. I start driving and my transmission won’t shift gears. I looked down at my dashboard and it shows the vehicle is in “manual” drive gear 1. I look at my gear shift and it shows the vehicle is in “automatic... Read more
Incident date: Jan 1, 2026
My car would not go passed 10mph at times. When going up hill it would barely move. At the time I had to drive up hill to leave home on a main road & this put myself & others in danger. I took my car to the dealership where they told me I needed a new transmission. At this time the car had less that 100k miles on it. There were no warning lights on the vehicle. I called the the manufacturer who sa... Read more
Incident date: Dec 31, 2025
Google on-board gives a persistent error that the MMI and car driving technology firmware cannot be completed. Service center says it’s known and they can’t do anything. The car is supposed to have voice control over vehicle temperature and functionality — it does not. It frequently will not automatically connect to a wireless Apple Car Play or Google Auto connection. Firmware is also suppos... Read more
Incident date: Dec 31, 2025
I am a software engineer and owner of two 2020 Tesla Model X (Raven) vehicles. Both exhibit a serious safety defect after installing firmware 2025.44.25.4 with FSD v12.6.4. Vehicle configuration: Model S/X with MCU2 (Intel Atom) and Hardware 3 (HW3). Defect description: When Full Self-Driving (FSD) is engaged, the vehicle intermittently enters a critical failure state while in motion: • The i... Read more
Incident date: Dec 23, 2025
The first time I was on the I expressway the car started to loose power I had the pedal to the floor and it wouldn't go. Took it to the dealer and they kept it for a week they changed the turbo and another recall part. Then it drove okay for maybe a month and started right back again loosing power idling I took it to the nissian they said its a recall on the engine bearings and there wasn't nothin... Read more
Incident date: Dec 2, 2025
The image module system has completely failed and never worked in the Yukon. Then it would brake while still accelerating.
Incident date: Dec 2, 2025
The image module system has completely failed and never worked in the Yukon. Then it would brake while still accelerating.
Incident date: Dec 2, 2025
The image module system has completely failed and never worked in the Yukon. Then it would brake while still accelerating.
Incident date: Apr 12, 2025
My car displayed all of the issues listed below for the Electrical system recall. The fuel gague went "blank", other gagues acting irradical, the check engine light stay on, etc. My car make and model fall under this recall but have been excluded. I had to pay out of pocket $4678.50 to replace the entire fuel tank due to this and the Manufacture (Mercedes Benz) is refusing to reimburse me. (1) T... Read more
Incident date: Apr 12, 2025
My car displayed all of the issues listed below for the Electrical system recall. The fuel gague went "blank", other gagues acting irradical, the check engine light stay on, etc. My car make and model fall under this recall but have been excluded. I had to pay out of pocket $4678.50 to replace the entire fuel tank due to this and the Manufacture (Mercedes Benz) is refusing to reimburse me. (1) T... Read more
Incident date: Dec 31, 2025
The vehicle's infotainment system displays error code TT04 on every startup, preventing over-the-air software updates, including any potential safety-related updates delivered through this system. The TT04 telematics error appeared immediately following dealer service department completion of fuel pump recall service (NHTSA campaign 24V-763) on 4/12/2025. The vehicle exhibited no infotainment or t... Read more
Incident date: Dec 29, 2025
Rear spear tire compartment full of water. Sunroof drains leaking into rear fuse box. Fuel pump and fuel pump module failing when driving. Turbo locking up from oil seal failure.
Incident date: Dec 29, 2025
Rear spear tire compartment full of water. Sunroof drains leaking into rear fuse box. Fuel pump and fuel pump module failing when driving. Turbo locking up from oil seal failure.
Incident date: Dec 24, 2025
It has been an ongoing issue for years concerning the dimness of the headlights on this vehicle. Virtually impossible to drive at night , can’t even see the lane markings with lights on dim. The cause was determined to be leaky seals creating corrosion. I replaced the bulbs myself and it made no difference. No recall was ever granted in spite of multiple complaints and filings with the NATSA. Th... Read more
Incident date: Dec 18, 2025
The vehicle was having issues with the fuel pump which was a known safety recall for the 2018 Toyota Tundra vehicles. The service man said that when he pulled up the safety recall for our VIN number that it didn't show anything, but we needed a new fuel pump according to the service codes that were coming up after inspection. They made us pay for the fuel pump before we left the dealership. The v... Read more
Incident date: Dec 26, 2025
Two different things are happening with my car. 1) the paint is chipping and has caused corrosion on the body. Apparently this is a known issue but the peeling/chipping has gotten worse and will keep doing so until it is fixed. 2) car keep running hot and losing coolant but no leak to be found even after several rounds of tests.
Incident date: Nov 10, 2025
The engine coolant temperature gauge is stuck at approximately 160•F. Cooling fans are running at high speed constantly. The thermostat is stuck in the open position. The vehicle is less than 100,000 miles. There is a “Special Coverage Bulletin N242484760” that has indicated the issue is occurring regularly with my type of vehicle but my specific VIN is excluded due to misplaced parameters. ... Read more
Incident date: Dec 23, 2025
The vehicle has middle row captains chairs. While slowing down for a stoplight, the captain chair behind the driver side lunged forward pinning my son’s head between his car seat and the back of my seat. Prior to the incident, there was no error indication (would pop up RED) telling me there was a bad latch when putting my son in his car seat. Is it available for inspection upon request? Yes, ... Read more
1 injured
Incident date: Dec 23, 2025
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA Campaign Number: 19V813000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that shortly after starting the engine, the vehicle experienced a loss of motive power. The check engine warning light illuminated. The vehicle was towed to the local dealer, whe... Read more
Incident date: Dec 31, 2025
The feul pump fuse holder melts and the car dies instantly.This is very dangerous if you where merging into traffic or on a major interstate traveling at speed.Also leaving you stranded in the middle of nowhere at freezing temps or scorching temps and you have no cell service.This should be a immediate recall before people are injured or killed.
Incident date: Nov 10, 2025
I was driving on the freeway in the left lane when suddenly a bunch of error lights popped up on the dash and the car threw itself into neutral. When I tried to give the car acceleration it wouldn’t go which is when I realized the car was in neutral. When I tried to go into drive it did not go so I turned the hazard lights on. Turned off the car, turned it back on and then again all the error li... Read more
Incident date: Dec 30, 2025
1 Brakes: The brakes seem to have excessive wear. The car was purchased new and started making loud squeaking noises after about 18k miles. The squeaking sometimes went away after regular maintenance, but usually reappeared withing a few hundred miles of driving. Two different BMW dealership service centers examined the car at different times and claimed the squeaking was a sensor, however there w... Read more
Incident date: Nov 19, 2025
Icc stopped working
Incident date: Dec 9, 2025
The car speakers and microphones unexpectedly emit deafening loud static sounds that continues while driving. Powering audio system OFF makes no difference. The static is at least 90 decibels. It's frightening and impedes safe driving. Cale YARBOROUGH'S HONDA DEALERSHIP is witness to the defect and determine that the "head unit" must be replaced. The head unit integrates the audio, Bluetooth, GPS... Read more
Incident date: Dec 30, 2025
While driving, the moonroof spontaneously shattered. There was no impact whatsoever. Just shattered. Glass was everywhere.