Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Aug 8, 2025
My car suddenly out of the blue started overheating. By the time I could get stopped safely and turn the car off the engine fan kept running to try to cool it down. I’ve never had any issues with my car. It only has 47,000 miles on it. I now have to have it towed to a mechanic shop to get diagnosed, but I’m hearing that it’s probably a thermostat and that the GMC Acadia’s are famous for th... Read more
Incident date: Aug 8, 2025
during car drive on freeway 202 from Queen Creek to Scottsdale in Arizona on 01/03/2026, estimate speed 65 mph, my sunroof was blowup and totally broken on many small glasses w/out any reasons.
Incident date: Aug 8, 2025
When I purchased the car new, and brought it home I noticed the windows seemed a little dirty, so I proceeded to wash them, At that point I noticed a blurry windshield with what appeared to be sticky spots. No matter how often I washed them it never got better. Went back to the dealer, they washed them, but no better. After making an appointment with the service department they confirmed the w... Read more
Incident date: Dec 5, 2025
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.
1 injured
Incident date: Dec 5, 2025
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.
1 injured
Incident date: Dec 5, 2025
With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds and would not move no matter which gear it was in. The towing service person needed a dolly in order to safely lift the vehicle onto the towing bed because the front, driver’s side tire would not move and was pushing into the fender. So far, the control arm and axel are completel... Read more
Incident date: Dec 24, 2025
While driving, most often at dawn/dusk and commonly with cruise control engaged, the vehicle will falsely detect a vehicle ahead when none is present. It then triggers sudden Automatic Emergency Braking along with a crash/forward-collision indicator, causing an abrupt speed drop of 15–20 mph. This is a major safety concern for my family and me while commuting in our family vehicle. If a vehicle ... Read more
HONDA
CLARITY ELECTRIC
(2018) - POWER TRAIN
Jan 3, 2026
Incident date: Dec 12, 2025
Component: Electrical Harness + Vehicle Shakiness Problem: Car would enter LIMP mode randomly and shut the car down to 18 MPH and can cause accidents anywhere, especially in highway where speed limits are 65+. Car also now starts shaking violently when 48 MPH is reached which is a safety concern. Reproduce: First turn taking into dealer they found issue then “disappeared” and they could not re... Read more
HONDA
CLARITY ELECTRIC
(2018) - ENGINE
Jan 3, 2026
Incident date: Dec 12, 2025
Component: Electrical Harness + Vehicle Shakiness Problem: Car would enter LIMP mode randomly and shut the car down to 18 MPH and can cause accidents anywhere, especially in highway where speed limits are 65+. Car also now starts shaking violently when 48 MPH is reached which is a safety concern. Reproduce: First turn taking into dealer they found issue then “disappeared” and they could not re... Read more
HONDA
CLARITY ELECTRIC
(2018) - POWER TRAIN
Jan 3, 2026
Incident date: Dec 12, 2025
While driving my vehicle on the first day of 2026 at a speed between 20 to 40 mph, I suddenly noticed that the car stopped responding to the gas pedal and would not accelerate. I immediately felt a loss of power. I pulled over to the side of the road, turned the engine off completely, and then restarted it. When I tried to shift into reverse, the car didn’t respond. I switched to Drive, and it m... Read more
Incident date: Mar 26, 2025
Daytime Driving Lights Are disabled due to an electrical defect.
Incident date: Jan 1, 2026
I've had extremely hard shifts since I got the vehicle at about 30k miles. I have a 2019 f150 xlt 302a with the 2.7l ecoboost in it. I have since found out that ford has defective CDF Drum parts and have updated the ones that are KNOWN to fail. I keep seeing people getting their transmission shudders and hard shifts fixed via a TSB or Recall, but my vehicle never shows any recalls. I dont understa... Read more
Incident date: Dec 30, 2025
My car was sitting on the driveway and spontaneously caught on fire. It has not been driven for the last week or two. Nobody was home, when it caught on fire. Our neighbors called 911
Fire
Incident date: Dec 30, 2025
My 2022 Cadillac Escalade Diesel (3.0 LM2) is experiencing a failure of the engine coolant control valve, a known defect addressed by GM under Special Coverage bulletin N252508341. The failure causes: •Intermittent reduced engine power •High-speed radiator cooling fans running continuously •Check engine light •Emissions system malfunction As a result of this condition, the vehicle fails ... Read more
Incident date: Dec 30, 2025
My 2022 Cadillac Escalade Diesel (3.0 LM2) is experiencing a failure of the engine coolant control valve, a known defect addressed by GM under Special Coverage bulletin N252508341. The failure causes: •Intermittent reduced engine power •High-speed radiator cooling fans running continuously •Check engine light •Emissions system malfunction As a result of this condition, the vehicle fails ... Read more
Incident date: Dec 6, 2025
URGENT SAFETY DEFECT – CHILD INJURY 2026 Model Y, rear right window. While a child was entering the vehicle and the door was closing, the power window trapped the child’s fingers. Pinch protection failed to reverse. The vehicle locked and the windows closed while the child’s fingers were trapped. Injury occurred. Request immediate safety investigation, preservation of vehicle logs, and writ... Read more
1 injured
Incident date: Dec 6, 2025
The vehicle is experiencing a “ghost touch” malfunction within the infotainment system, wherein the touchscreen registers unintended inputs. As a result, the system intermittently initiates phone calls, changes radio stations, and alters other settings without driver interaction. This erratic behavior is highly distracting and presents a potential safety concern while the vehicle is in operati... Read more
Incident date: Dec 8, 2025
The vehicle is experiencing a “ghost touch” malfunction within the infotainment system, wherein the touchscreen registers unintended inputs. As a result, the system intermittently initiates phone calls, changes radio stations, and alters other settings without driver interaction. This erratic behavior is highly distracting and presents a potential safety concern while the vehicle is in operati... Read more
Incident date: Dec 24, 2025
Vehicle stalls when idle at stop signs or stop lights. When restarted while driving engine stops running. Idling is sporadic.
Incident date: Dec 24, 2025
Year/Make/Model: 2017 Hyundai Elantra ________________________________________ Component or System Involved Exterior paint and primer adhesion on multiple body panels. Affected areas are available for inspection upon request. Description of the Problem This vehicle has experienced progressive paint peeling and delamination over approximately five years. The issue was first reported to Hyundai at a... Read more
Incident date: Jan 3, 2026
According to Ferman Dodge of New Port Richey, Florida an electronic brake sensor is apparently an issue and my local dealer says they do not have a fix. Therefore, my cruise control, sway stability and my ABS brake lights are lit up all the time. Limiting the safety features of the vehicle.
Incident date: Jan 3, 2026
HI, Vehicle is under a second recall for the High Voltage Battery potential fire hazard. The first recall lasted 7 months before a potential fix. The second recall was issued in November with no fix available yet. Received second recall identical to first recall indicating a fire risk with no apparent fix. I have requested Ford buyback the vehicle, but it fell outside the 18 month NYS Lemon Law... Read more
Incident date: Jan 3, 2026
HI, Vehicle is under a second recall for the High Voltage Battery potential fire hazard. The first recall lasted 7 months before a potential fix. The second recall was issued in November with no fix available yet. Received second recall identical to first recall indicating a fire risk with no apparent fix. I have requested Ford buyback the vehicle, but it fell outside the 18 month NYS Lemon Law... Read more
Incident date: Jan 3, 2026
There was a safety recall for the rear arm control and excessive rust, Honda said they fixed it back in 2018… out of no where my car lost control and caused me to crash, I brought the car back to Honda and the rear arm bracket broke off due to excessive rust however Honda states it was repaired and there is nothing they can do, they won’t even look at the vehicle.
Crash
Incident date: Nov 7, 2025
Car was affected by emergency theft system locked car down when moving and caused airbags to deploy in which fractured my spine vertebra causing spinal fusion
Crash
1 injured
Incident date: Jul 10, 2025
Driving down a curvey road and my brake pedal was hard without no warning or indication. Almost was hit head on because of this. Looks like the Vacuum Pump Seal failed and I lost all of my engine oil, which caused that to happen.
Incident date: Jul 10, 2025
AIR BAG LIGHT HAS BEEN LIT SINCE AROUND 2014. FOR SOME REASON MY 2008 MINI VIN IS NOT PART OF THE 2005-2008 MINI AIRBAG RECALL. WHAT SHOULD I DO, AS THIS ISSUE SHOULD BE PART OF THE RECALL.
Incident date: Jul 10, 2025
I have a 2024 F 150 with 37,400 miles. I keep getting a Parking Sensor fault. I have a case with Ford open on this issue.
Incident date: Dec 1, 2025
Vehicle: 2023 Chevrolet Traverse The vehicle has a recurring safety-critical defect. The steering assist becomes reduced while driving and the dashboard displays the warning message “Steering Assist Reduced – Drive with Care.” At the same time, multiple safety systems such as collision-avoidance functions become disabled. This failure is persistent and creates unsafe driving conditions. The... Read more
Incident date: Dec 1, 2025
Vehicle: 2023 Chevrolet Traverse The vehicle has a recurring safety-critical defect. The steering assist becomes reduced while driving and the dashboard displays the warning message “Steering Assist Reduced – Drive with Care.” At the same time, multiple safety systems such as collision-avoidance functions become disabled. This failure is persistent and creates unsafe driving conditions. The... Read more
Incident date: Jul 31, 2025
I am reporting a recurring safety defect related to GM’s known “Shift to Park” issue. My vehicle displays a “Shift to Park” warning even when the vehicle is already in park, preventing the car from shutting off properly and creating a safety risk. This issue has been widely reported and associated with GM recalls and service bulletins. GM previously repaired this issue once while my ve... Read more
Incident date: Jul 31, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, the parts to do the recall repairs were not yet available. The contact stated that after parking the vehicle, the vehicle stalled. After several attempts, the vehicle restarted approximately one and a half hours later. The contact s... Read more
Incident date: Jul 31, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, the parts to do the recall repairs were not yet available. The contact stated that after parking the vehicle, the vehicle stalled. After several attempts, the vehicle restarted approximately one and a half hours later. The contact s... Read more
Incident date: Nov 2, 2024
2020 Honda pilot will sporadically turn off at highway speeds and at stop lights and will not turn back on until placed in park with foot on the brake. This is not to be confused with the start/stop feature used to save fuel. Additionally the 2020 pilot will lurch forward (like stuck in drive) while still in park.
Incident date: Dec 12, 2025
Sunroof shattered without warning
Incident date: Dec 14, 2025
I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the ... Read more
Incident date: Jun 2, 2024
The contact owns a 2021 Tesla Model Y. The contact stated that while the vehicle was parked, the contact observed the code BMSA079 on the computer, and messages "Vehicle Unable to Charge to Maximum Charge Level" and “Maximum Charge Level Reached - Reduced Maximum Charge Levels" were displayed. The vehicle was taken to a dealer, and it was determined that one coil in the battery was inoperative, ... Read more
Incident date: Jul 14, 2025
This problem has occurred to me now twice. Both occurrences were on very cold days where the temperature was below 20 degrees F. The car starts promptly and runs, but the entire dashboard electronic instrument cluster is non-functioning and dark . In this condition, you cannot tell your speed, engine rpm, fuel level, engine temperature, or any mileage numbers. The turn signals also do not wor... Read more
Incident date: Jul 14, 2025
This problem has occurred to me now twice. Both occurrences were on very cold days where the temperature was below 20 degrees F. The car starts promptly and runs, but the entire dashboard electronic instrument cluster is non-functioning and dark . In this condition, you cannot tell your speed, engine rpm, fuel level, engine temperature, or any mileage numbers. The turn signals also do not wor... Read more
Incident date: Jul 14, 2025
I bought my 2021 Toyota Highlander on 11/17/2025 and approximately one month later, I heard a whining noise when the car accelerates past 25 mph. The whining noise gets progressively louder the more the car accelerates. In addition, when driving over a bump or hump, there is a grinding/creaking noise that occurs. I took my car into the Toyota dealership on 12/29/2025 and the service technicians we... Read more
Incident date: Dec 22, 2025
I requested Engine oil consumption tests on November 12, 2020 and March 27,2021 at Vandergriff Huyndai, Arlington, Tx. Nothing was resolved,. I have been adding oil myself and getting oil changes regularly since. At 146,000 miles it's been worse. After just 2,000 miles after an oil change it was below low, my mechanic topped it off 3 weeks ago and I've had to add oil since. Took my car to Jerry... Read more
Incident date: Dec 22, 2025
I need to open a safety case. My 2014 Ford F-150 had recall 24S37 performed. Immediately after the recall, the steering locked, the truck stopped itself while still in Drive, and a blue oil pressure warning light appeared. The vehicle is unsafe and cannot be driven out of my driveway. The dealership is refusing responsibility and wants to charge diagnostics. I need this inspected and towed under r... Read more
Incident date: Dec 22, 2025
I need to open a safety case. My 2014 Ford F-150 had recall 24S37 performed. Immediately after the recall, the steering locked, the truck stopped itself while still in Drive, and a blue oil pressure warning light appeared. The vehicle is unsafe and cannot be driven out of my driveway. The dealership is refusing responsibility and wants to charge diagnostics. I need this inspected and towed under r... Read more
Incident date: Dec 29, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving approximately 45 MPH, there was a loud scraping sound coming from the engine compartment, and the vehicle jerked abnormally. The vehicle was taken to an independent mechanic, and the failure was associated with the torque converter. The manufacturer was notified of the failure. The failure mileage was 91,000.
Incident date: Aug 1, 2025
I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically reg... Read more
Incident date: Aug 1, 2025
I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically reg... Read more
Incident date: Aug 1, 2025
At approximately 6:00 PM on December 29, 2025, I was parking my vehicle in the Montague Foods parking lot at 8761 Ferry St in Montague, MI 49437. As I was pulling into the parking space, I had firm pressure on the brake pedal and was not pressing the accelerator. Despite braking, the vehicle suddenly lurched forward unexpectedly. The vehicle struck the parked car in front of me with such force th... Read more
Crash
Incident date: Dec 31, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off. Each time the reset works for a few miles but does not solve the problem. The indicator is on ag... Read more
Incident date: Dec 31, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off. Each time the reset works for a few miles but does not solve the problem. The indicator is on ag... Read more
Incident date: Dec 31, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off. Each time the reset works for a few miles but does not solve the problem. The indicator is on ag... Read more