Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 13, 2025
Hello this particular vehicle often gives us a message stating that side detection is temporarily unavailable and the main issue is the transmission seems to have severe shufdering issues and sometimes gives a shift to park message ive read others having this same issue being recalled but my vin is not listed! The car is available upon request for any inspections necessary
Incident date: Dec 7, 2025
The contact owns a 2019 Honda Civic. The contact stated that while driving approximately 45 MPH, the vehicle went over a bump in the road, and the passenger’s side air bag inadvertently deployed. The contact stated that the air bag deployment struck his wife in the face, but no injury was sustained. Medical attention was not needed. The contact’s wife pushed the air bag back into the air bag c... Read more
Incident date: Dec 7, 2025
When coming to a stop at a stop light or stop sign sometimes the car will stall and the automatic stop/start will turn off and put the cars emergency brake on. This is typically in the middle of traffic. I put the car in park and the car won't turn off. I have to take my foot off the brake while it is in park, turn off the car that way. Then to turn it back on, put my foot on the brake and start t... Read more
Incident date: Dec 7, 2025
When coming to a stop at a stop light or stop sign sometimes the car will stall and the automatic stop/start will turn off and put the cars emergency brake on. This is typically in the middle of traffic. I put the car in park and the car won't turn off. I have to take my foot off the brake while it is in park, turn off the car that way. Then to turn it back on, put my foot on the brake and start t... Read more
Incident date: Oct 8, 2025
The vehicle was running fine and then the cluster went out. It came back for a couple hours and now it’s been out for a couple weeks. It still lights up but does not show any writing. I know this is part of a recall but like the last time something happened to my jeep with the gas( huge safety violation) that costed $1400 to fix- Jeep obviously doesn’t care about safety. I’m over this Jeep i... Read more
Incident date: May 1, 2022
It happened on a family road trip to Big Bear, CA for Thanksgiving. Driving up a mountain road with my wife, 3 children and 3 dogs on a 2 lane highway. Engine gave out and completely seized. No warning, no lights, just a sudden loss of all power followed by a complete shutdown. I pulled over as far as I could but were still sticking out on the 2 lane highway and put our entire family in danger as ... Read more
Incident date: Mar 7, 2025
Took vehicle in for cooling issues, leaking coolant. Garage did courtesy inspection and determined oil cooler failure had caused catastrophic damage to the engine, requiring replacement. Mechanic informed me this particular shop deals with this issue 3-5 times every week, with about one per month requiring full engine replacement. The engine is the 3.6L V6 Pentastar, which is standard in Dodge, ... Read more
Incident date: Mar 7, 2025
Torque shutter, transmission oil burning quickly
Incident date: Mar 7, 2025
I purchased this car may 28th 2025 and had it over the weekend and check engine light came on and took it Monday once shop opened and came back for catalytic converter and o2 sensor I letted the dealership know about it and said its not much that i can fix it but I figured would say that since was a as is car and just had to come up with money... only thing month later it stalled on me and had to ... Read more
Incident date: Jan 6, 2026
I purchased this car may 28th 2025 and had it over the weekend and check engine light came on and took it Monday once shop opened and came back for catalytic converter and o2 sensor I letted the dealership know about it and said its not much that i can fix it but I figured would say that since was a as is car and just had to come up with money... only thing month later it stalled on me and had to ... Read more
Incident date: Dec 1, 2025
infotainment center and navigation and Bluetooth with phone problem started on the way home from the dealer same day it was purchased , 3.0 diesel engine failed at 7000 miles
Incident date: Dec 1, 2025
In compliance with the safety recall issued for my vehicle regarding the defective seat belts, I brought my vehicle in to Vision Hyundai, Canandaigua, NY for the recall work to be completed. Upon the service department's investigation of the seat belt components, they discovered further issues with it, beyond what was initially identified under the recall. Service department advises that it will... Read more
Incident date: Dec 1, 2025
In compliance with the safety recall issued for my vehicle regarding the defective seat belts, I brought my vehicle in to Vision Hyundai, Canandaigua, NY for the recall work to be completed. Upon the service department's investigation of the seat belt components, they discovered further issues with it, beyond what was initially identified under the recall. Service department advises that it will... Read more
Incident date: Sep 1, 2025
Coolant Intrusion on Cylinder 3, potential to overheat engine posing fire safety risks. Problem has been confirmed at Ford Dealership. Vehicle has been inspected by manufacturer. Check engine light came on Dec. 31st 2025, car was not driven until Jan. 2nd 2026, when it was given to dealership mechanic for inspection/diagnosis. Ford is aware of the dangers of coolant intrusion and the flawed engine... Read more
Incident date: Sep 1, 2025
Purchased this car in September 2024 for our [XXX] son. Upon inspection at our local Mercedes Dealership on December 1, 2025, we were informed that the rear subframe should be immediately replaced as there is a rusted hole in the subframe, "compromising the structural integrity of the rear of the vehicle." We were informed that the prior bulletin issued for 2010-2014 C-Class models did not inclu... Read more
Incident date: Oct 19, 2025
The vehicle's steering and suspension are making a clicking noise at the CV joint. There are no clear dashboard signs or error indicating that there is an issue with the vehicle. It started a couple months ago and I see that it is a common issue in Honda prologue coming from Chevy component reuse.
Incident date: Oct 19, 2025
The vehicle's steering and suspension are making a clicking noise at the CV joint. There are no clear dashboard signs or error indicating that there is an issue with the vehicle. It started a couple months ago and I see that it is a common issue in Honda prologue coming from Chevy component reuse.
Incident date: Jan 5, 2026
Vehicle experiences intermittent loss of acceleration at highway speeds. While driving at highway speed or going uphill, up ramp, down hill, down ramp the engine loses power and enters reduce power mode, making it difficult or impossible to maintain speed or safely merge with traffic. The issue is unpredictable and has occurred despite prior repair attempts. Vehicle is covered under a GM special t... Read more
Incident date: Jan 4, 2026
The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at 30 MPH, the instrument panel displayed a blank screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was ... Read more
Incident date: Jan 4, 2026
Sun roof on Tucson 2023 shattered while car was being driven. When the roof shattered there was a loud sound (like a bomb going off) in the car and then the sound of glass breaking. The vehicle is available for inspection. There were not any warnings or messages before the failure. Safety was at risk for the passengers and any vehicles that were following. The loud sound caused the driver to swer... Read more
Incident date: Jan 4, 2026
Front camera only works about 1/4 of the time. Most of the time its just black.
Incident date: Oct 28, 2025
Fourth time this has happened to me. Driving 65 mph on interstate 4, accidentally turned off the motorcycle. Scared the piss out of me in all that traffic when bike shut off and was slowing down.
Incident date: Dec 30, 2025
The oil cooler line was un-lodged from the metal crimp that secures it while I was pulling away causing total loss of all engine oil in a matter of seconds. Not only does the car immediately tell you to turn your car off to avoid catastrophic engine failure, but this is also dangerous for other drivers as the oil may cause a hazard for controlling the vehicle going through the oil.
Incident date: Jul 25, 2025
Vehicle Information: Make: Jeep Model: Wrangler Model Year: 2007 VIN: [XXX] Safety Recall Information: NHTSA Campaign ID: 16V-290 Manufacturer Recall Number: S33 Component: Airbag / Clock Spring This recall was previously performed by a dealership in February 2021; however, the vehicle is now experiencing the same symptoms the recall was intended to address, indicating the safety defect has reo... Read more
Incident date: Nov 1, 2025
I was driving home and the truck started to shift very harshly and had died at a stoplight , I put it into park and restarted it and the engine light came on tried to put it into drive and it had jumped forward very rough as soon as I did, started driving again and then the truck shifted into 5th gear and would not shift out of 5th gear at all was very slowly leaving from stop signs and the high s... Read more
Incident date: Nov 1, 2025
I was driving home and the truck started to shift very harshly and had died at a stoplight , I put it into park and restarted it and the engine light came on tried to put it into drive and it had jumped forward very rough as soon as I did, started driving again and then the truck shifted into 5th gear and would not shift out of 5th gear at all was very slowly leaving from stop signs and the high s... Read more
Incident date: Oct 19, 2023
On 01/04/2026, while operating a gas-powered 2024 Volvo XC40, the vehicle experienced a catastrophic Sudden Unintended Acceleration (SUA) event while stationary at a red light. With the service brake fully depressed, the internal combustion engine began to surge and rev uncontrollably, making loud noises. The engine torque increased in direct response to increased brake pressure, eventually overco... Read more
Incident date: Jan 4, 2026
While accelerating at a light, the accelerator became unresponsive, only propelling the vehicle a couple miles per hour. I was not able to pull over, as I was in the left lane of a very busy road. After about 15 seconds of lack of acceleration, the accelerator responded enough for me to pull over. I’m glad this incident did not occur on a highway, during a turn, or other hazardous situations. Da... Read more
Incident date: Oct 15, 2025
The vehicle stalls, when stopped in traffic. In order to restart the vehicle, the transmission must be placed in the “park” position. This happens intermittently after the vehicle has been driven for a longer distance. I have read that this is related to the fuel injection system getting overheated which causes the fuel supply to drop and basically starves the system of the necessary fuel for ... Read more
Incident date: Jan 3, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manu... Read more
Incident date: Dec 23, 2025
The rear right seat belt became stuck and would not release, trapping my [XXX] son. Although the buckle was unlatched, he was entangled in the seat belt, and the retraction system would not loosen. The vehicle was stationary at the time of the incident. Due to the inability to safely release the seat belt, emergency services were contacted. Police and fire department personnel responded to the s... Read more
Incident date: Jan 2, 2026
This vehicle has the 10R80 10 speed transmission, the same transmission that is in the Mustang that is under recall now. That was reset at a Ford dealership in 2023 I believe. It was not acting up at that time, they "fixed" it then while it was in. Now a few years later this problem is VERY PERSISTANT now, constantly missing, skipping, and losing power trying to accelerate trying to get on to busy... Read more
Incident date: Dec 22, 2025
Catastrophic Engine failure while driving on highway with family. System gave error codes DTC P054A, DTC P0301, DTC P0017. Vehicle was not drivable. Always serviced with oil and filter change at recommended service intervals at authorized Audi dealer. Never showed any signs of malfunction or warning lamps prior to this incidence. Brought it to a mechanic specializing in European cars and diagnosis... Read more
Incident date: Dec 22, 2025
Catastrophic Engine failure while driving on highway with family. System gave error codes DTC P054A, DTC P0301, DTC P0017. Vehicle was not drivable. Always serviced with oil and filter change at recommended service intervals at authorized Audi dealer. Never showed any signs of malfunction or warning lamps prior to this incidence. Brought it to a mechanic specializing in European cars and diagnosis... Read more
Incident date: Dec 22, 2025
Engine Starter overheating. Car won't start until engine cools down. Car would not let my shift into neutral in order to move to a safe location. Was stuck in front of several cars in an unsafe location. No warning message showed up. Car was just inspected and serviced with no indication that this was a problem. Car taken to dealer after incident and inspected produced the same results.
Incident date: Dec 28, 2025
Rear windshield shattered for no reason. Came home from the store and heard popping from the back parked in driveway. Glass was shattering and by the time it finished entire window was gone. Did some researching and multiple rogues have this issue. Safelite told me I was the 5th rogue owner in 2 weeks to have this issue.
Incident date: Dec 30, 2025
I bought my 2017 Ford Escape from Cocoa Ford in Cocoa, FL on 8/23/2025. Less than a month after purchase, I noticed the coolant was low, and that the engine was making a weird noise. I also had the check engine light come on two different times and after using an OBD reader, I got code P0303. After the first instance, around Mid-November, 2025, I cleared the code myself, but then immediately sch... Read more
Incident date: Jul 5, 2025
Vehicle Information: 2015 Ford Escape – approximately 165,000 miles Incident Description: During normal operation while backing out of a parking space, the vehicle unexpectedly slipped out of the drive gear immediately after I shifted from reverse to drive. There were no warning lights, messages, or prior symptoms indicating a potential issue. After restarting the vehicle, it briefly engage... Read more
Incident date: Nov 1, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact called the dealer several times because the driver's and passenger side A-pillar trims were loose. The contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Th... Read more
Incident date: Nov 1, 2025
2017 f150 with only 48,330 original miles. Having issues with transmission stalling,jerking in between gears. After last night I have had enough due to an almost potentially fatal accident. While making a left hand turn the transmission stalled for way too long and an 18 wheeler came over the hill ( it’s a blind spot turn) and came very close to hitting me broad side of my truck. This issue coul... Read more
Incident date: Jan 1, 2026
If truck has a “dusting of snow” on it, blower motor for defrost and heat retracts to absolute “low” setting to supposedly protect the blower motor. Have been caught driving in snow, and defrost couldn’t keep up with keeping windshield defrosted due to this behavior. Had to pull over on expressway to clean vents on the cowl from snow in order for the defrost to work properly. According... Read more
Incident date: Jan 4, 2026
We have had this recall for over a year and now the dealer is saying that the vehicle can't be driven and there is no timeline for a resolution. We are still required to pay our lease on the vehicle and the Jeep is not able to be driven. We are getting no help from the dealer we purchased it from or Jeep itself.
HONDA
ACCORD HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Jan 5, 2026
Incident date: Oct 21, 2024
Car is currently not drivable due to strong smell of gas coming from under the hood. Findings, gas is leaking into the engine and car will not crank. Diagnostic machine indicates poor fuel to fuel injector causing a gas leak within the engine.
HONDA
ACCORD HYBRID
(2023) - ENGINE
Jan 5, 2026
Incident date: Oct 21, 2024
Car is currently not drivable due to strong smell of gas coming from under the hood. Findings, gas is leaking into the engine and car will not crank. Diagnostic machine indicates poor fuel to fuel injector causing a gas leak within the engine.
HONDA
ACCORD HYBRID
(2023) - LANE DEPARTURE: ASSIST
Jan 5, 2026
Incident date: Oct 21, 2024
Warning lamps messages says so many things not available dash board crazy with at least 10 messages not working
Incident date: Dec 12, 2025
BMW knows there is a problem with the 2013 x3 timing chain. I have continuously had my BMW serviced at there shops. Never once when my car was in for service did they mention the issue or proactively check. My vehicle now has the issue per the dealership snd indicated it is approximately a 20k repair which they included a new engine. I also followed BMWs recommendation to have the oil changed ... Read more
Incident date: Jan 1, 2025
Rear sunroof exploded randomly.
Incident date: Nov 1, 2025
In January 2024 we were driving on the interstate when the left front A-Pillar trim part around windshield came off and hit our windshield, then flew off on the highway. We received a recall from Ford in February 2024, to date they claim they still don't have the part to repair, we now have water that leaks into the car when it rains. Which is creating issue inside our car. it has now been two yea... Read more
Incident date: Nov 1, 2025
ABS and Electronic Braking System. I have not been able to use cruise control because this problem with my brakes also disabled my cruise control. I worry about my brakes failing. The part(s) needed to repair this have not been made available so I've been advised to not have it serviced until repair parts can be made available. I have had warning lamps light up on the dash since December of 20... Read more
Incident date: Oct 24, 2025
When doing a sustained turn at highway speeds of 50+ mph, the steering wheel sticks and does not return to center. I had to forcefully return the wheel to center which caused a jerk in the steering. This happened 10+ times on a recent road trip I took (200 miles). I brought the car to Mazda afterwards and they are replacing the steering rack.