Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 29, 2025
The dashboard display screen that shows gas gauge, mileage, clock, MPH, and oil life glitches on and off, is at times completely blank, and sometimes shows gibberish or incorrect information. Sometimes it works, but over the past 2-3 years it happens progressively more. My vehicle is about 6 years old and the display now work correctly almost never. This is a safety issue because I now have no way... Read more
Incident date: Oct 9, 2025
Brake rotors on all four wheels measured below minimum thickness specification at only 17,000 miles, requiring complete replacement of all rotors and pads. Rotors replaced at Koch Mazda (Easton, PA) on January 7, 2026 and no longer available for inspection. SAFETY RISK: Rotors below minimum spec have reduced structural integrity and heat dissipation capacity, creating risk of warping, cracking, o... Read more
Incident date: Oct 9, 2025
While driving at highway speeds, I experienced multiple loud, intermittent double-knocking noises within a short period of time, followed by an additional grinding/rotational noise at low speeds. These noises were abnormal and raised immediate safety concerns, prompting me to bring the vehicle to a dealer that day. During inspection and test driving, the noise condition was confirmed. Further ins... Read more
Incident date: Oct 9, 2025
I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.
Incident date: Nov 28, 2025
The contact owns a 2024 Chevrolet Blazer. The contact stated that while driving 30 MPH on an icy road, the vehicle swerved out of the intended lane because of an ice patch on the road. The contact lost control of the vehicle, and the vehicle continued to swerve, almost causing a crash. There was no warning light illuminated. The vehicle was taken to a dealer, where the contact was informed that th... Read more
Incident date: Nov 7, 2022
I have a 2014 Nissan Maxima. The passenger side door abruptly stopped working and will not open from the inside or outside. Upon speaking with a mechanic, I learned that this is a very common issue with a Nissan and also that there is a class action lawsuit against Nissan because its believed to be a defect they knew about. Quote i received for repair would be over $400
Incident date: Dec 25, 2025
My steering failed completely while driving, making it nearly impossible to turn.
Incident date: Aug 13, 2025
The vehicle unexpectedly shifts into neutral. I purchased the vehicle in 2023 at a used car dealership. I mentioned that this was happening to the salesmen roughly 1-2 months after I purchased the vehicle when it first happened I asked him if there were any recalls or any repairs done that I should know about. I was told there were no recalls and no repairs done on the truck. I was told to take i... Read more
Incident date: Jan 4, 2026
Broken Exhaust Pipe, There is a Recall number for some 2019 Chevrolet Traverse Manufacturer recall number: N212356540 for the same issue, good up to 150,000 Miles.
Incident date: Jan 1, 2026
The contact owns a 2025 Dodge Charger. The contact stated that a message related to the Forward Collision Avoidance mitigation system, the electrical system, and the message "Braking System Required Attention - Please Call for Assistance" were displayed. Additionally, the contact stated that the vehicle had failed to charge as needed. The vehicle was taken to the dealer to be diagnosed and repaire... Read more
Incident date: Jan 1, 2026
The contact owns a 2025 Dodge Charger. The contact stated that a message related to the Forward Collision Avoidance mitigation system, the electrical system, and the message "Braking System Required Attention - Please Call for Assistance" were displayed. Additionally, the contact stated that the vehicle had failed to charge as needed. The vehicle was taken to the dealer to be diagnosed and repaire... Read more
Incident date: Jan 1, 2026
The truck's cam phasers are rattling bad and getting worse. It used to only do it at initial start up in the morning and any time it sat for an hour or more , but now it seems to be rattling on every startup. Ford has newly designed cam phasers, but they are not offering to put those in unless I pay for it.
Incident date: Jan 6, 2026
The rear backup camera on my vehicle intermittently fails while the vehicle is in reverse. During today's drive, the backup camera screen repeatedly flashed blue and lost the camera image multiple times while reversing. This issue occurred without warning and required me to stop and reattempt reversing without a reliable rear camera image. The malfunction happened more than once on the same drive... Read more
Incident date: Jan 5, 2026
While idling and driving into a parking garage, a new metallic knocking noise was audible from the engine. When I pulled up to the parking garage, I lowered my window to have the code scanned to enter the garage. The noise was present at that time, nothing previous to my commute to work this day. The noise was not audible while driving due to road/wind noise, music and conversation in the car. ... Read more
Incident date: Jan 7, 2026
There has been a recall issued on the vehicles battery/electrical system for over three months and Jeep has yet to correct the issue.
Incident date: Feb 7, 2025
The coolant control valve has failed, my vin isn’t a part of the special coverage for this bad part ( though the same part and model is covered)
Incident date: Oct 1, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Nov 1, 2025
The contact owns a 2010 Chevrolet Malibu. The contact stated that under previous vehicle ownership, the vehicle was repaired under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control (ESC); however, the recall repair failed to prevent a failure. The contact stated that while depressing the brake pedal, the rear brake light fai... Read more
Incident date: Nov 1, 2025
The contact owns a 2026 Nissan Rogue. The contact stated that after loading items into the vehicle through the front passenger’s side, the door was closed, and the contact heard a loud sound of a glass shattering. Upon inspecting the vehicle, the contact discovered that the rear glass had shattered. The contact immediately called the dealer, and was referred to the Collision Center, which could ... Read more
Incident date: Dec 18, 2025
The contact owns a 2016 Ford Explorer. The contact stated that the front windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact's mother was concerned about driving the vehicle. The local dealer was contacted and confirmed that parts were on back order. The contact called another local dealer... Read more
Incident date: Jan 7, 2026
Have only had 2019 Ford Edge SEL for just about 3yrs..Around the middle of Nov, 2025 vehicle started sputting/jerking up to about 40mph then would drive fine at higher speeds...While driving over the weekend jan 3rd 2026 vehicle started smoking extremely bad, no check engine light to let me know anything was wrong, still no lights at this time... had to abruptly stop on the highway to merge over t... Read more
Incident date: Jan 6, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at various speeds, the vehicle was jerking while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that while driving at various speeds, the instrument panel intermittently went blank. The vehicle was taken to a dealer, where it was diagnosed with a defective valve body and... Read more
Incident date: Jan 7, 2026
I own a 2024 Jeep Wrangler 4xe (VIN: [XXX] ). A high-voltage battery safety recall for fire risk was issued on October 30, 2025 (NHTSA 25V-741 / Stellantis 68C). From the date of the recall, I did not use the plug-in battery function as intended because of the fire-risk recall instructions. A remedy was not available until mid-December 2025. When I brought the vehicle in for the recall remedy, the... Read more
Incident date: Dec 30, 2025
Steering system failure light came on and the Rack and pinion failed with no warning while I was driving on the highway at 75mph and the steering wheel locked up almost causing a potential fatal accident.
Incident date: Jun 3, 2025
The trunk handle and latch malfunctioned, due to "internal part failure" (cited by dealership diagnostic). Each time I locked or unlocked my car, the trunk latch would repeatedly make noise as if trying to unlock/lock but it was jammed. After multiple click noises, the trunk would then sporadically pop open while driving, causing me to have to pull over and force it shut again. This created a safe... Read more
Incident date: Jun 3, 2025
See attached document for complaint.
Incident date: Dec 6, 2025
Unknown Concerning the front passenger steering component. Carfax showed prior accident with minor damage to the front passenger bumper. I purchased the car not long ago and and was hit in the same exact spot. When I looked up the VIN for more information online I came across the safety issue with some other 2023 forte. I'm concerned that my vehicle could possibly have the same issue though it's ... Read more
Crash
Incident date: Sep 20, 2025
There is a known issue with these vehicles where the Oil Pressure Sensor/Switch triggers at idle and low RPMs but nothing is necessarily wrong other than the sensor itself. However, since the sensor malfunctions, owners can’t know if the pressure is actually bad or if oil levels are normal. This is a safety concern for all owners. However, Genesis is requiring owners to pay around $3000 to repai... Read more
Incident date: Sep 20, 2025
The sunroof suddenly exploded while stopped at a stoplight. Luckily I had the interior slide shut otherwise we would have been covered in glass.
Incident date: Jan 5, 2026
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle wit... Read more
Incident date: Jan 2, 2026
I was driving on highway at 60 mph when drivers side rear window suddenly shattered. It was very confusing what was going on until my wife said that the window shattered. Luckily, no on was in that seat since there was glass everywhere. I dont believe anything hit the window, there was no indication something was wrong intil the shatter noise.
Incident date: Jan 6, 2026
The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the... Read more
Incident date: Jan 6, 2026
The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the... Read more
Incident date: Jan 6, 2026
Throttle lag/hesitation. When pressing the gas pedal from a stop nothing happens for more than 5 seconds or longer. There is significant lag before the vehicle will accelerate.
Incident date: Dec 23, 2025
I purchased a new 2023 Kia Sorento in February 2023 from Ken Garff Kia Avondale. Since shortly after purchase, the vehicle has experienced repeated electrical and mechanical failures that substantially impair safety. In July 2023, the vehicle began displaying flashing lights, dashboard error messages, and system malfunctions while driving, despite no collision or visible damage. The air condition... Read more
Incident date: Jul 28, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering How was your safety or the safety of others put at risk? The likelihood of accidents when traveling at lower speeds is increased. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ford dealership reproduced the issue. Has the vehi... Read more
Incident date: Dec 18, 2025
This issue is about "OnStar Telematics Control Module", since last 3 months.. mutiple services in my car stopped working. No GPS, TPS warning messages.. No internet..This issue has been reported all across US and GM, NHSTA needs to investigate this.
Incident date: Dec 1, 2025
The contact owns a 2023 Ford F-150. The contact stated that while the contact's son was driving, the steering wheel failed to steer in the intended direction, and the steering wheel seized. No warning lights were illuminated. The contact stated that the failure occurred while the contact's son was driving on a busy three-lane highway. The contact's vehicle crashed into another vehicle. No injuries... Read more
Crash
Incident date: Dec 27, 2025
The contact owns a 2023 Lincoln Aviator. The contact stated that while attempting to reverse, the rear-view camera displayed a glitching screen. The vehicle was serviced under the NHTSA Campaign Number: 23V022000 (BACK OVER PREVENTION) by the previous owner; however, the repair failed to fix the vehicle. The contact stated that failure had occurred after the recall repair the first time, and the f... Read more
Incident date: Dec 27, 2025
I am on 20 service calls.Mine is currently having onstar issues screens glitching, Apple CarPlay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying GM said my warranty is voided due to a aftermarket part
Incident date: Dec 27, 2025
I am on 20 service calls.Mine is currently having onstar issues screens glitching, Apple CarPlay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying GM said my warranty is voided due to a aftermarket part
Incident date: Aug 31, 2025
Purchased the vehicle 2nd hand January 29th 2025. Since then she has been in and out of multiple shops including Kia. Check engine light, loss of power on fwy, shifting/brake changes from a stop. From jerking, lunging, studder, taking off fast, not wanting to go at all. I was on these dips that I encounter almost daily and the collision warning went off. There wasnt anything in front of me. 2 week... Read more
Incident date: Aug 31, 2025
Cracked cylinder head probably caused by cylinder deactivation causing catastrophic oil loss on the highway. Upon researching this, I see that it is a known issue with Mazda. My car is now in the shop awaiting repairs. It only has about 35,000 miles on it. This is obviously a known defect and is simply not acceptable.
Incident date: Aug 31, 2025
35000 miles 4 wheel drive transfer case went bad. Company honored full repairs. I was the second owner of this vehicle.
Incident date: Nov 13, 2025
On 6/28/2023, without any type of advanced warning, my rear driver's side control arm on my 2015 Nissan Altima failed, almost causing me to get into a severe accident; noting the rear tire was almost completely torn from the vehicle. The steering wheel also abruptly turned and locked to the left with a complete loss of control of the vehicle. The only thing that saved me from getting into a head... Read more
Incident date: Nov 25, 2025
Vehicle Safety Complaint – Fuel Leak I am reporting a serious safety issue with my vehicle. Vehicle: Nissan Rogue 2021 There is a fuel leak from underneath the fuel tank area, and a strong gasoline odor inside the cabin. The smell is noticeable while driving and when the vehicle is parked. This creates a fire and explosion hazard, and I believe the vehicle is unsafe to operate. The manufact... Read more
Incident date: Nov 25, 2025
The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was black. The contact stated that on several occasions the vehicle was shifted back to drive and driven several feet and then shifted back into reverse(R), and the screen ope... Read more
Incident date: Nov 25, 2025
The contact owns a 2020 Audi A6. The contact stated that while the vehicle was parked, water leaked into the vehicle and accumulated in the rear passenger’s side area of the vehicle. The contact initially believed that the failure might be related to inclement weather; however, the issue persisted. The vehicle was taken to a dealer, where a video diagnostic inspection was performed. The dealer d... Read more
Incident date: Dec 15, 2025
I am reaching out regarding a challenging situation with my vehicle. On October 24, 2025, my engine seized up while I was driving. After conducting research on my vehicle, I discovered that there was a recall related to a component of the engine which was issued in 2018. I purchased my vehicle from Carbone Honda in June 2021 and was not aware of this recall until recently. Unfortunately, this inc... Read more
Incident date: Jan 3, 2026
My concern is in regards to nhtsa recall number 20v-719, the 2020 Ford ecosport. The recall states that there are 10 ecosport vehicles that have airbag module issues where the airbags won't deploy. I have a 2020 Ford ecosport and I was just in a crash this past weekend. The airbags should have deployed because I hit some big trees. But no airbags deployed. There was Major front end damage. I have ... Read more
Crash