Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jan 7, 2026
The vehicle experiences abnormal vibration and shaking felt from the rear during braking at moderate to highway speeds. The condition does not occur during steady driving and is isolated to braking events. An authorized dealership inspected the vehicle and documented rear brake rotor thickness variation but no repair was performed. The issue has continued and raises concerns about braking stabilit... Read more
Incident date: Dec 16, 2025
On at least 3 occasions my car has braked automatically for no reason. Nobody was in front of me or behind me.
Incident date: Dec 19, 2025
While driving malfunctioning alert regenerative battery not available, servuce air bag system, audible ding sounds, parking brake alert, and I received Alert the car " Brake and suspension service required" I was told by Ron Tonkin Dodge Service that car is not safe to drive; towed in.
Incident date: Dec 19, 2025
The contact owned a 2023 Jeep Gladiator. The contact stated that while the vehicle was parked on a private road, but turned on, a fuel odor was detected inside the cabin. No warning light was illuminated. A few minutes later, the engine compartment on the passenger side caught fire. The contact's husband and their pets were able to safely exit the vehicle without injury. The vehicle burned to the... Read more
Fire
Incident date: Dec 19, 2025
Head gasket blown at 75500 miles. This appears to be an issue with the 1.5T engine in these cars, as reported several times and at issue in a class action lawsuit Bissell v. Honda.
Incident date: Dec 1, 2025
The contact owns a 2021 Honda Civic. The contact stated that while driving approximately 37 MPH, the vehicle stalled. The check engine, master cylinder, and adaptive cruise control warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the brake master cylinder, fuel pump, and ignition coils needed to be replaced. The contact researched and w... Read more
Incident date: Dec 16, 2025
The starter failed and car would not start, requiring replacement by the BMW dealership. Car is only 4 years old and had 29,699 miles at the time of replacement. Wondering whether noticed starter issues requiring replacement in 2021 BMW x3 m40i models in addition to other 2021 BMW x3 models that have been recalled and required starter/relay replacement.
Incident date: Jan 8, 2026
Failed Power Train Unit, and this is available for inspection. I was driving on the highway with my grandson and husband going 70 mph when the unit failed it basically felt like the car was thrown into neutral. Thankfully no one was hurt. Dealership has confirmed the issue. No issues driving the vehicle before the issue after the issue the light did come on and the vehicle is undriveable.
Incident date: Jan 3, 2026
While driving the moving vehicle on 3 occasions my vehicle has stalled out with me driving it, however there is a recall online for the same year, make and model of my vehicle for the same exact problems I am experiencing and I am being told that there are no recalls for my VIN. This is a problem since (let me repeat myself) online a recall for same year, make and model experiencing the exact pro... Read more
Incident date: Jan 1, 2025
Jeep constantly leaks oil and overheats even after replacing the water pump, radiator and thermostat. The airbag light comes on randomly and also Navigation system no longer works.
Incident date: Jan 8, 2026
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 40 MPH, the message "Engine Power Reduced" was suddenly displayed. While attempting to stop, the brake pedal was extremely difficult to depress, and the braking distance was extended. The vehicle was later towed to the local dealer, who diagnosed that the brake vacuum pump had failed and needed to be rep... Read more
Incident date: Jan 8, 2026
Transmission will randomly jump while accelerating and downshift to the point that we have to get to the interstate shoulder. This has happened many times.
Incident date: Dec 2, 2025
My car died on December 14, 2025 when I was pulling out of my driveway. It read “stop safely electrical fault detected.” And then shut down and would not turn on. Then it said “battery low. Please start engine.” But the car would not start. I had to get it towed to the dealer. They told me it was a the DC converter or the epic module. They said this is a company wide issue with the 2023 de... Read more
Incident date: Jan 8, 2026
When the engine is turned off, and the car is not in park, it rolls. When the engine is turned off the car should automatically switch to P to prevent it from rolling. Our car was left in R with the engine off. And instead of switching to P automatically, it just rolled away and hit the neighbors garage.
Crash
Incident date: Sep 1, 2025
While driving on a service road at approximately 45 mph, the corner side glass on my 2025 Hyundai Santa Fe shattered suddenly and without warning. There was no impact from a rock or object, and no other vehicles were present that could have caused debris. We had just entered the service road, and road conditions were normal. My [XXX] was seated in the front passenger seat at the time of the inci... Read more
Incident date: Sep 1, 2025
While driving on a service road at approximately 45 mph, the corner side glass on my 2025 Hyundai Santa Fe shattered suddenly and without warning. There was no impact from a rock or object, and no other vehicles were present that could have caused debris. We had just entered the service road, and road conditions were normal. My [XXX] was seated in the front passenger seat at the time of the inci... Read more
Incident date: Sep 1, 2025
When I turn to the left or right I hear a clicking/popping noise. Took it to the dealer and they said it was the CV axle. So they replaced the driver side. After the repair, it would make the same sound from time to time so I took it back in to the dealer(Northside Toyota in San Antonio, TX) they couldn't recreate the sound and notated my account. This was all when the car had less than 30k miles.... Read more
Incident date: Dec 16, 2025
The rear body vent seal failed, allowing water to enter the vehicle interior. This component is available for inspection. I noticed a sloshing water sound, and over time there was excess interior moisture, including repeated interior window frosting that required scraping for visibility. A Nissan dealership later confirmed water intrusion and interior mold contamination affecting the driver-side ... Read more
Incident date: Jan 8, 2026
PTU Control Motor is failing and triggering SVC 4WD. In the middle of winter having loss of power is terrifying. Has been looked at by mechanic, diagnostic ran and code C14A7-97 has been present. I purchased in 2022, 85k miles and regular maintenance.
Incident date: Jan 8, 2026
Open recall with no available remedy. I am leasing this vehicle and do not feel safe operating it.
Incident date: Jan 5, 2026
This complaint concerns a serious ongoing engine defect in my 2020 Jeep Grand Cherokee Limited with the 3.6L Pentastar engine. The vehicle experiences ongoing misfire, rough idle, loss of smooth engine operation, and valvetrain noise. The Jeep runs very poorly and feels unreliable and unsafe to drive. The problem appears to be consistent with camshaft and rocker wear described in Stellantis Techn... Read more
Incident date: Jan 8, 2026
Wiring for headlights, and break lights has been malfunctioning. It is not a fuse and i have tried changing them to the point i keep extra in my trunk and still won't work. yes, available for inspection, I have been pulled over multiple times and was written a citation yesterday.
Incident date: Jan 8, 2026
The vehicle takes an excessively long time to make heat, I know NHTSA only has requirements related to defrosting the windshield and it's clear Toyota is aware of the heating issue because they added an electronic defrost to be able to pass the defrost test. The vehicle when it is less than 20f outside takes 40+minutes to warm the cabin to a reasonable temperature. The dealership let the vehicle w... Read more
Incident date: Jan 8, 2026
The contact’s friend owns a 2018 Honda CR-V. While the friend was driving at an undisclosed speed, the vehicle failed to accelerate as intended, with several unknown warning lights illuminated. The contact stated that the vehicle failed to exceed 30 MPH. The contact stated that the transmission sounded clunky while shifting. The vehicle lost functionality. Additionally, while driving at 30 MPH, ... Read more
Incident date: Dec 28, 2025
The contact owned a 2016 Kia Sedona. The contact stated that while her nephew was driving, the nephew made a left-hand turn, and the vehicle was hit on the front right quarter panel. The contact stated that her nephew had turned on the left-hand signal and was halfway through making the left turn when the accident occurred. The other vehicle drove on the opposite side and stated that the left-hand... Read more
Crash
1 injured
Incident date: Dec 28, 2025
I am reporting a safety-related issue involving the ECM / torque converter on my 2012 Toyota Camry. This issue can cause loss of power, hesitation, or stalling which presents a serious safety concern while driving. The issue impacts drivability and can result in sudden loss of acceleration or engine stalling, especially at higher speeds or during merging. This creates an increased risk of collisio... Read more
Incident date: Jan 8, 2026
The contact owns a 2024 Jeep Compass. The contact stated that the vehicle failed to start. The vehicle failed to accelerate as intended while driving at 35 MPH and started to decelerate unintendedly. The check engine and the throttle system warning lights were illuminated. The vehicle was taken to the local dealer, where it was test-driven, but the dealer was unable to duplicate the failure. The v... Read more
Incident date: Jan 8, 2026
The contact owns a 2024 Jeep Compass. The contact stated that the vehicle failed to start. The vehicle failed to accelerate as intended while driving at 35 MPH and started to decelerate unintendedly. The check engine and the throttle system warning lights were illuminated. The vehicle was taken to the local dealer, where it was test-driven, but the dealer was unable to duplicate the failure. The v... Read more
Incident date: Jan 8, 2026
The contact owns a 2024 Jeep Compass. The contact stated that the vehicle failed to start. The vehicle failed to accelerate as intended while driving at 35 MPH and started to decelerate unintendedly. The check engine and the throttle system warning lights were illuminated. The vehicle was taken to the local dealer, where it was test-driven, but the dealer was unable to duplicate the failure. The v... Read more
Incident date: Jan 7, 2026
headlights are too bright
Incident date: Jan 7, 2026
The car jerks so hard at times randomly that it feels like I got rear ended and it is completely unsafe. It also does small jerks at times. It's happened driving 70 mph down a highway, making a right turn accelerating slowly. Going slow down the street at 35, at a red light completely stopped or stop sign. There's no rhyme or reason to it. I've taken it to Mercedes five or six times now with the s... Read more
Incident date: Oct 10, 2025
I am the original owner of this vehicle and the engine and controls have not been modified in any way. Yesterday while driving at approximately 30 mph on a surface street with dry road conditions in the “2H” setting on the Drive Modes Selection Dial my truck spontaneously shifted into four-wheel drive high and then attempted to switch into four-wheel-drive low – “Rock Crawl Mode.” The ... Read more
Incident date: Jan 1, 2026
Service ABS light constantly alerting, every time I touch brakes. Loses cruise control. I called two local dealerships who tell me parts are unavailable. This is on recall, why aren’t parts available?
Incident date: Dec 27, 2025
My vehicle is unsafe to drive. Recall 1 The battery can go on fire/explode. Recall 2 The engine can just cut out - complete loss of power at any time resulting in a vehicle crash with no warning. Recall 3 Engine Fires I keep getting recalls and there are no estimated dates for repairs.
Incident date: Nov 3, 2025
Put gas in it and out the blue would go pass 30 rpm we never had any issues with it I work on cars for a living I have spend over 3000 in new parts now I got it tow to Firestone they telling me it’s something wrong with my engine cylinder two and four not getting any power they told me it was bad bargin or piston I don’t know how it happens because we kept the car up to maintenance
Incident date: Nov 3, 2025
Put gas in it and out the blue would go pass 30 rpm we never had any issues with it I work on cars for a living I have spend over 3000 in new parts now I got it tow to Firestone they telling me it’s something wrong with my engine cylinder two and four not getting any power they told me it was bad bargin or piston I don’t know how it happens because we kept the car up to maintenance
Incident date: Nov 3, 2025
The contact owns a 2015 Lincoln MKC. The contact had received a second notification from the manufacturer for NHTSA Campaign Number: 25V270000 (Back Over Prevention) that parts were available; however, the contact called a local dealer and was informed that parts were still not available. The contact had been calling for several months and was advised that the parts were still not yet available. T... Read more
Incident date: Jan 8, 2026
The contact owned a 2023 Ford Escape. The contact stated that the infotainment center would display a black screen, and while doing so, the radio would continue to play. The contact stated that while driving at different speeds, the trunk would suddenly open, causing the contact to have to pull over and close the trunk in order to continue to drive. The failure occurred 3 times while the vehicle w... Read more
Fire
Incident date: Jan 8, 2026
Tires being designated as the preferred tires via Mercedes are Bridgestone Turanza LS100 265/40R21 These tires go from new to under 3" of thread left, how is this possible. Yes EV vehicles are heavy but its clear these tire are not made sufficient enough to handle this vehicle. In addition to having to change all tires within less than 9,000 miles. The mercedes dealership in 2 different locatio... Read more
Incident date: Jan 8, 2026
Tires being designated as the preferred tires via Mercedes are Bridgestone Turanza LS100 265/40R21 These tires go from new to under 3" of thread left, how is this possible. Yes EV vehicles are heavy but its clear these tire are not made sufficient enough to handle this vehicle. In addition to having to change all tires within less than 9,000 miles. The mercedes dealership in 2 different locatio... Read more
Incident date: Jan 7, 2026
The contact owns a 2016 Mazda Mazda3. The contact stated that while driving and while starting the vehicle, the instrument cluster was inoperable. The contact also stated that the instrument cluster screen was peeling, and critical information for the vehicle was not displayed. Additionally, the infotainment system became intermittently inoperable due to the failure. The dealer was contacted; howe... Read more
Incident date: Jan 7, 2026
The contact owns a 2014 Hyundai Sonata equipped with Sentury Tires, Tire Line: Landgolden LG17, Tire Size: 205/65/R16, DOT Number: TBPBK85T1723. The contact received notification of NHTSA Campaign Number: 23T009000 (Tires). The manufacturer was contacted several times for assistance in completing the recall repair since November 2025. The contact provided the required information to the manufactur... Read more
Incident date: Jan 7, 2026
The DC/DC converter is failing on the vehicles regularly. This results in the vehicle losing power and shutting down while driving. I own this vehicle and while it hasn’t happened yet, I constantly fear that it will. With the common knowledge and frequency of this occurrence, Land Rover should fix as a recall to ensure the safety of all customers. Please push for this. Thank you.
Incident date: Dec 18, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). While driving at an undisclosed speed, the vehicle started running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who retrieved DTC: P0302 (Misfire in Cylinder #2). The vehicle was taken to another independent me... Read more
Incident date: Dec 18, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). While driving at an undisclosed speed, the vehicle started running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who retrieved DTC: P0302 (Misfire in Cylinder #2). The vehicle was taken to another independent me... Read more
Incident date: Dec 26, 2025
NHTSA Incident Report Vehicle: 2016 Acura MDX Date of Incident: [XXX] Location: Oregon (Oregon Coast to Portland) Mileage: 110, XXX Incident: During a 60-mile road trip, the vehicle unexpectedly shut off and shifted into neutral. The car coasted safely to a stop. Earlier, we had noticed a slight knocking sound when starting the engine, but no other issues were present. A tow truck attempted to ... Read more
Incident date: Dec 26, 2025
My 2020 Toyota Camry is experiencing a premature and progressive transmission failure that creates serious safety risks. Symptoms include hesitation and loss of power during acceleration, harsh and delayed shifting, RPMs increasing without vehicle movement, failure to properly engage gears (including reverse), and loud whining/grinding noises. These issues make the vehicle unsafe to drive, especi... Read more
Incident date: Jan 5, 2026
I used my cruise control on the highway and once I turned it off my Jeep began vibrating a lot. My Jeep now vibrates all of the time when I accelerate. I took it to the shop and had over $2,200 in work done and they are unable to find the specific reason that it is vibrating when I accelerate and stated it likely to due to something with the transfer case. After hours of non stop research I discov... Read more
Incident date: Jul 22, 2022
The contact owns a 2016 Hyundai Tucson. The contact stated that after coming to a complete stop, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle went into LIMP Mode. In addition, the vehicle failed to accelerate above 30 MPH. No warning light was illuminated. The vehicle was taken to several dealers. The contact was informed that the unknown hoses a... Read more
Incident date: Jul 22, 2022
Steering Death Wobble, usually on bumpy type of roads. Has improved some after front end alignment. No safety risks so far but very scary. Dealer has not been able to reproduce it, only happens so often. No, only a mechanic shop has looked at the vehicle. No warning lights or messages came on before.