Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Dec 29, 2025
The contact owned a 2021 Hyundai Tucson. The contact stated that immediately after purchasing the certified vehicle, the vehicle went into LIMP Mode while her grandson was driving approximately 65 MPH, and the vehicle decelerated to 7 MPH. The vehicle was towed to the local dealer who diagnosed that the NOX sensor had failed and needed to be replaced. The vehicle was repaired but while leaving th... Read more
Incident date: Nov 17, 2023
The contact owns a 2020 Toyota Camry. The contact stated while driving 60 MPH, the sunroof rose up independently. The vehicle was taken to the dealer, where the contact was informed that the sunroof needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was unknown.
Incident date: Jan 19, 2026
Key Issues & Symptoms Sticky/Resistant Steering: The primary symptom is the steering wheel feeling like it "sticks" or requires extra force to move from the center position, especially when driving straight on the highway, creating a dangerous lurch or jerkiness when trying to change lanes. Knocking Noises: Some owners report a knocking or metal-on-metal sound from the steering, even after initial... Read more
Incident date: Jan 19, 2026
At 54,900K miles my truck started to experience a tapping sound from the engine. I took it to a shop and was told that the Auto Fuel Management system can cause problems with the lifters. I tried to use my 200,000/10 year Warranty, but the warranty company refused because I went over 6 months on my oil change. The cost of repairs was over $6,900 and the push rods were bent, one lifter was broke of... Read more
Incident date: Jan 19, 2026
While driving, I heard a popping sound from the backseat area, and immediately experienced a sudden loss of power. Warning sounds came on and a dashboard warning to check the power supply. I was able get home on back streets with a maximum speed of 23 mph before the vehicle lost all power. I had it towed to the local Hyundai dealership where they diagnosed a failed ICCU unit. As of this writing it... Read more
Incident date: Jan 20, 2026
I have a 2016 Ford Escape SE with the Ecoboost engine. I have been experiencing the same issue with misfires in port 4 which also shows an open circuit every time as well for over the past year. The dealership has replaced everything underneath including but not limited to my spark plugs, wires, coils, and even my entire wiring harness. The issue is still happening and they do not know what is cau... Read more
Incident date: Dec 19, 2025
Well I don't know I bought my car from extreme Auto I don't know if he is paying the police off or what to exchange cars or vin numbers but my vehicle has a few of the recalls that are still rolling on the ABS light is coming on the engine Department a few other things that I could not get fixed and they said that it wasn't part of the recall that airbag shelf which is works with the blinkers also... Read more
Incident date: Dec 27, 2025
The ICCU failed with only 5,000 miles driven. The car then lost power, and would not move. Luckily, I was in a residential area. Had I been on the highway, I am uncertain if I would have been able to safely pull off to the side of the road.
Incident date: Jan 19, 2026
My transmission just randomly went out. I had my car evaluated in December of 2025 and nothing was reported on the transmission at all and as Jan 2026 my transmission went out.
Incident date: Jan 19, 2026
My transmission just randomly went out. I had my car evaluated in December of 2025 and nothing was reported on the transmission at all and as Jan 2026 my transmission went out.
Incident date: Jan 15, 2026
I purchased a new 2025 Volkswagen Tiguan (VIN [XXX] ) on December 9, 2025. On January 18, 2026, with 1,243 miles, the closed sunroof suddenly shattered as I slowly backed out of my indoor garage. There was no debris, no storm, and no outside impact. I took photos immediately, including wide and close‑up shots; none show any impact point. I reported the incident to Brookdale Volkswagen the same d... Read more
Incident date: Jan 15, 2026
Rear glass windshield shattered while parked in my garage. No impact involved. Car was not driven for almost 24 hours
Incident date: Jan 15, 2026
While charging my 2013 Tesla Model S, the vehicle experienced a charging system failure and would no longer charge. Upon inspection, I discovered water intrusion and corrosion on the lower portion of the charging-related electronic circuit board at the bottom of the charging port and right where the High Voltage cables are located as well. The affected electronics are located in an area that is n... Read more
Incident date: Jan 21, 2026
The driver’s seat / passenger seat assembly, including seat rails, mounting brackets, and Smart Junction Box (SJB) connections if electrical adjustment was involved, completely failed during a crash. The seat lifted off the floor anchors and almost entirely came apart, including both the seat cushion (where you sit) and the backrest, leaving the occupant crushed within the collapsed seat structu... Read more
Crash
2 injured
Incident date: Jan 13, 2026
I am requesting executive-level review and assistance regarding a documented paint failure on my 2022 Toyota Tacoma, finished in paint code 040 (Super White). Toyota has informed me that my VIN is not included in Customer Support Program #XXX. However, this determination does not align with the physical condition of my vehicle, which exhibits the same defect described in that program. The paint on... Read more
Incident date: Jan 21, 2026
My vehicle started was burning oil having to add oil frequently. Then a knocking noise started coming from the engine (2.0 L MPI NU).It began to have trouble starting and was not accelerating properly and the check engine light came on . Within two days I brought my car to my mechanic and he stated that there was no sign of an oil leak and felt it was a deeper problem. I brought it to a Hyundai d... Read more
Incident date: Jan 19, 2026
I was driving approximately 55mph 10/22/2024 on a two-lane roadway in my 2009 Jeep Wrangler X (VIN: [XXX] ) when another vehicle pulled out in front of me. I struck that vehicle in a frontal collision. The force of the impact caused my Jeep to ride up and over the vehicle, enter the opposite lane of travel, and roll over a second vehicle before continuing to roll down the road. Despite the high-s... Read more
Crash
1 injured
Incident date: Jan 21, 2026
The vehicle has experienced repeated electrical failures over an extended period of time despite multiple repair attempts. After the most recent repair, which required the vehicle to be kept for approximately 10 days and included a battery replacement, the same electrical issue returned shortly after the vehicle was returned. The vehicle has previously stalled in traffic, creating a safety concer... Read more
Incident date: Jan 21, 2026
The instrument panel completely failed It went blank with no warning Lost access to critical driving information It creates a serious safety risk There is a known recall for the same issue, but my VIN was excluded
Incident date: Dec 19, 2025
2014 Ford Escape backup camera work intermittently and says it needs repaired. Not under the current and verified with the dealership that it would be over $600.00 fix possibly. This should be included under the current recall as it seems to be a computer malfunction or a coincidence that it started roughly around the same time that current recall has been in effect. Dangerous after relying on ... Read more
Incident date: Jan 20, 2026
Laggy throttle response, always a significant delay. This is dangerous, especially during heavy traffic situations. Drivers seat constantly pops and cracks under acceleration or braking.
Incident date: Jan 20, 2026
Radio/Infotainment system displays: Please insert USB drive containing valid software license file and press OK. I do not have a software license. The dealer asked me on 12/19/25 to contact American Honda. I got a case # that day of #XXX and was assigned a case manager who then went on vacation from 12/25 to 1/5. I understand that. Since then, Case Manager and American Honda is not responding to... Read more
Incident date: Jan 21, 2026
There have been several issues for which I had to take my vehicle to the dealer. I did the engine oil recall. Then 4 months later my engine was destroyed. I’ve had several issues with oil leaks. I had an issue with my running boards a few times. And I’ve had an ongoing issue that the dealer hasn’t been able to fix - a water leak (I believe stemming from the moonroof), water gets into my v... Read more
Incident date: Dec 1, 2025
The contact owns a 2019 Nissan NV200. The contact received notification of NHTSA Campaign Number: 25V676000 (Fuel System, Gasoline), and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the interior of the modified vehicle needed to be emptied at the owner's expense, prior to the recall repair. The dealer informed the contact that the modifie... Read more
Incident date: Dec 1, 2025
This complaint is submitted as additional information related to a previously filed safety complaint for the same vehicle and incident. Since the original submission, General Motors Product Assistance Claims verbally denied responsibility, refused to inspect the vehicle, refused to provide written confirmation of their denial, and ceased responding to emails and calls. GM previously instructed m... Read more
Incident date: Dec 1, 2025
We received a notification that our 2023 GMG Yukon Denali Ultimate engine needed to be tested as a part of a recall. We took the vehicle to our local GMC dealership. The engine was tested and determined to "pass". The "pass", we were told, meant that we did not need a new engine, just thicker oil, and that the engine was safe. Mind you, our car was a custom order, took 8 months to receive, and is ... Read more
Incident date: Apr 16, 2025
I am submitting this complaint to formally report a serious and widespread safety defect involving the front-facing camera system on my 2021 Honda Pilot. This defect has resulted in multiple safety system failures and has placed myself, my passengers, and other motorists at unacceptable risk. The front camera on my vehicle does not function as designed, which has caused the complete loss or repea... Read more
Incident date: Apr 16, 2025
I am submitting this complaint to formally report a serious and widespread safety defect involving the front-facing camera system on my 2021 Honda Pilot. This defect has resulted in multiple safety system failures and has placed myself, my passengers, and other motorists at unacceptable risk. The front camera on my vehicle does not function as designed, which has caused the complete loss or repea... Read more
Incident date: Jan 21, 2026
Transmission harsh shifting, shift slare, slow engagement and falling out of gear. This causes a serious safety hazard if you need to move and cannot. Vehicle is currently at the dealer being diagnosed.
Incident date: Oct 8, 2025
Got a post card stating that the headlamp covers were recalled I called Nissan to make an appointment and Nissan has fought me every step of the way. I am unable to see at night with my headlights on and I have to turn on high beams at night just to see. It's very frustrating to not being able to see and very expensive to pay tickets for driving with high beams on.
Incident date: Dec 9, 2025
Car is 12 months old and we every turn left or right excel make noise cut cut cut.... Axels are not good and this has been going on the past 3 months
Incident date: Nov 10, 2025
The vehicle experienced a loss of motive power while stopped at a traffic light and would not accelerate when the accelerator was pressed. The failure appears related to the powertrain/electrical system. The vehicle was unable to move and required a restart to regain propulsion. The vehicle remains available for inspection upon request. This failure placed my safety and the safety of other road u... Read more
Incident date: Nov 10, 2025
My truck panoramic sunroof is leaking water which is damaging the headliner, seats, console, floor carpet, lights between the seats. There is a recall 16S35 which is for yhe very same issues that Im having. This is a dangerous situation when driving and causes distractions during driving. This is unsafe and osses risk to driving the vehicle during rain, going theough car washes or snow. Please inc... Read more
Incident date: Sep 8, 2025
My vehicle has experienced total engine failure. The first time occurred in 2024. The dealership replaced the engine with a new one. It has now failed for the second time. This time I nearly crashed as the vehicle went from 65mph to 0mph in 5 seconds. There was no warning and my vehicle is serviced regularly by the dealer I bought it from. The dealer has not yet responded with how they will resolv... Read more
Incident date: Nov 10, 2025
2024 gmc engine 6.2 that failed had the recall test done and a couple of mounts later engine started making loud knocking sound its at the shop now getting a new engine in been at the shop for about 3 weeks now
Incident date: Oct 27, 2025
Incident Date: December 11, 2025 Vehicle: 2026 Tesla Model Y Location: DFW Airport, Irving, TX System: Full Self-Driving (Autopilot / FSD) Description: On December 11, 2025, my 2026 Tesla Model Y was operating under Full Self-Driving while exiting an airport when the vehicle struck a gate arm, causing property damage and windshield/body damage. No injuries occurred, but the collision happened whil... Read more
Incident date: Oct 27, 2025
When driving at about 30 mph the truck randomly shut off and would not start or try to start. I was later told the engine crankshaft rod bearings seized.
Incident date: Oct 27, 2025
There is a transmission shudder when traveling around 30-40 MPH as well as sporadically when increasing speed. Recently, there is a very hard shift/jolt when transmission is shifting from 2nd to 3rd. The issue is caused by a combination of a faulty torque converter and a software glitch in the engine control module (ECM). This is a safety hazard, and I contacted Toyota dealership in Vineland who t... Read more
Incident date: Oct 14, 2025
Vehicle experienced PCS (Power Conversion System/DC-DC converter) failure, rendering it completely undrivable—no 12V power, cannot charge or start. PCS is physically integrated inside high-voltage battery pack per service manuals. High-voltage battery warranty active (8yr/120k miles). Tesla service denies coverage citing "associated component" in vague emails—provided only general warranty ta... Read more
Incident date: Jan 16, 2026
On [XXX] driving from Joplin MO to McQueeney Tx on [XXX] at approximately [XXX] voltage dropped to 10.3 in Waco TX. I was to get to safe area. Vehicle lost steering, low braking and dim lights. Purchase a new battery from local Wamart. Vehicle started, working good, upon entering San Marcus, Tx low voltage again 10.0 volts. Had to get off hwy and pulled into gas station. Vehicle completely dead.... Read more
Incident date: Jan 16, 2026
On [XXX] driving from Joplin MO to McQueeney Tx on [XXX] at approximately [XXX] voltage dropped to 10.3 in Waco TX. I was to get to safe area. Vehicle lost steering, low braking and dim lights. Purchase a new battery from local Wamart. Vehicle started, working good, upon entering San Marcus, Tx low voltage again 10.0 volts. Had to get off hwy and pulled into gas station. Vehicle completely dead.... Read more
Incident date: Jan 16, 2026
My 2022 Kia Soul experienced a sudden loss of motive power and stalling while driving, creating a high risk for a rear-end collision in traffic. An authorized Kia dealership (Mike Miller Kia) performed a major timing repair in March 2025 [XXX] ) to address these safety issues. However, the exact same failure occurred again in January 2026. The dealership now documents that the engine was 4 quarts... Read more
Incident date: Jan 11, 2026
I pulled up to a traffic light at a busy intersection in Lubbock, TX, and the engine just shut down on approach to a red light. The vehicle still had power (radio, headlights, AC/heater, etc.) but the engine would not start or even turn over and try to start. The vehicle was towed to a Chevy dealership in Lubbock, TX, and they said they believed it was an internal engine failure but wouldn’t be... Read more
Incident date: Sep 11, 2025
The sidewalk of my tire blew out while driving on the highway in winter conditions. Luckily I was only going about 30 mph when it happened. The tires were advertised as 65,000 mile tires and my one tire catastrophically blew out with only 15000 miles on it. The tires are Cooper adventurer all season 225/55r17
Incident date: Sep 11, 2025
The sidewalk of my tire blew out while driving on the highway in winter conditions. Luckily I was only going about 30 mph when it happened. The tires were advertised as 65,000 mile tires and my one tire catastrophically blew out with only 15000 miles on it. The tires are Cooper adventurer all season 225/55r17
Incident date: Nov 3, 2025
The contact owns a 2022 Ford Mustang. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle was able to be restarted. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, parts for the recall repair were not yet available. The dealer was contacted, but the veh... Read more
Incident date: Jan 11, 2026
The contact owns a 2023 Hyundai Ioniq 5. While driving at an undisclosed speed, the vehicle shut down unexpectedly, leaving the contact stranded for several hours. A RED warning light was illuminated, indicating an electrical failure, followed by the battery warning light being illuminated, leading to the loss of power. The vehicle was towed to the nearest dealer to be diagnosed. The dealer determ... Read more
Incident date: Dec 30, 2025
While driving at freeway speed, my fully closed panoramic moon roof exploded with me and my 5 year old son in the car. Thankfully, the interior shade was closed so no shards of glass fell inside. It sounded like a gunshot and I have front and rear view dash cam video with audio of the incident. You can see glass flying off the back of the car that could have easily damaged another vehicle if one h... Read more
Incident date: Sep 1, 2025
The contact owns a 2004 Winnebago Itasca RV. The contact stated that there was an abnormal propane odor coming from the RV. The contact linked the failure to NHTSA Campaign Number: 04V114000 (Equipment). The local dealer was not contacted. The RV was not diagnosed or repaired. The RV was taken to an independent mechanic, who determined that there was a crack in the propane tank at the weld joints.... Read more
Incident date: Sep 1, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 ( Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side door exterior B-Pillar trim had detached, causing the mounted keypad to detach. The failure left a hole in the mounting area of the keypad. The contact stated that the B-... Read more