Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
HONDA
CIVIC HATCHBACK
(2023) - POWER TRAIN
Feb 3, 2026
Incident date: Feb 2, 2025
WHEN DRIVING TO VISIT MY FAMILY ON THE ROAD, I WAS DRIVING NORMAL IN 6TH GEAR AND VEHICLE SUDDENLY JUMP BACK DOWN TO 5TH GEAR AT RANDOM TIMES AND WHEN SLOWING DOWN VEHICLE WILL STAY STUCK ON 3RD GEAR INSTEAD OF COMING BACK DOWN TO 1ST GEAR. THIS HAPPENED SEVERAL TIMES, SPECIALLY ON MEDIUM, LONG TRIPS.
Incident date: Aug 20, 2025
Car is at dealer on stop sale. Toyota has not resolved since placing deposit on vehicle September 17, 2025.
Incident date: Feb 15, 2024
The contact owns a 2016 Hyundai Tucson. The contact stated that the check engine warning light was illuminated, and there was a ticking sound coming from the front of the vehicle. The vehicle was taken to Auto Zone, where a mechanic diagnosed the vehicle with a knock sensor failure. The knock sensor was replaced. The mechanic informed the contact that the vehicle was included in Manufacturer Campa... Read more
Incident date: Aug 31, 2025
See attached document for complaint.
Incident date: Aug 31, 2025
My 2023 Chevy Suburban High Country had the L87 Engine Loss of Propulsion (Related field action: See Special Coverage N252494003) recall performed on it and completed on August 15, 2025. Higher viscosity oil was put in. This was at approximately 55,000 miles. While driving on the highway at 60mph on December 29, 2025 the vehicle twice lost propulsion and indicated the vehicle needed to be restarte... Read more
Incident date: Aug 31, 2025
My 2023 Chevy Suburban High Country had the L87 Engine Loss of Propulsion (Related field action: See Special Coverage N252494003) recall performed on it and completed on August 15, 2025. Higher viscosity oil was put in. This was at approximately 55,000 miles. While driving on the highway at 60mph on December 29, 2025 the vehicle twice lost propulsion and indicated the vehicle needed to be restarte... Read more
Incident date: Feb 2, 2026
At 60,079 miles (just after reaching the 60,000 mile drivetrain warranty limit) received message on dash indicating reduced acceleration accompanied by the check engine light. Message would clear after the truck was restarted. Message came back occasionally over the next few months. After checking the codes I found a P0747 code indicating a problem with the transmission valve body: solinoid A stuc... Read more
Incident date: Feb 2, 2026
The just went off on the dash and they stoped working abs traction control emergency brake light is on and idk what the problem is I scanned it and nothing
Incident date: Feb 2, 2026
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle shuddered while in first gear. The contact stated that the transmission sounded strained and shifted rough before slamming into gear. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer diagnosed the vehicle and determined that the vehicle was... Read more
Incident date: Jan 13, 2026
The contact owns a 2020 Hyundai Sonata. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The battery and the key warning lights were illuminated. The contact stated that after several attempts, the vehicle started. The vehicle was driven to the end of the driveway and turned off. The contact was afraid of driving the vehicle due to the failure. The indepe... Read more
Incident date: Jan 13, 2026
Failed component was the upper fuel filter/ fuel filter connecting lines located on top of the 6.7 power stroke engine broke and poured diesel all over the engine and into the valley causing the engine and engine bay to catch on fire while driving down the road. Safety was the fact that our entire truck burnt down and there was extreme risk of loss of life and ended up total loss of property. Ther... Read more
Fire
Incident date: Jan 13, 2026
The contact owns a 2016 Ford Expedition. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. While driving at an undisclosed speed, the accelerator pedal was depressed, and there was an abnormal sound coming from the engine compartment. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); howe... Read more
Incident date: Feb 1, 2025
The contact owns a 2015 Kia Optima. The contact stated that while driving at various speeds, the driver's side and passenger's side doors' exterior trims separated from the vehicle. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair was not covered because the VIN was not included in an unknown... Read more
Incident date: Feb 1, 2025
I was driving my Toyota Sienna on a busy 6 lane highway in the second to the left lane, on a bridge. Suddenly without any warning AT ALL, my vehicle lost all power and came to an abrupt halt in the middle of high speed traffic. My wife and children were all in the car and we were in imminent danger of getting hit by another vehicle. It took the police approximately 10 minutes to arrive during whic... Read more
Incident date: Jun 9, 2025
The contact owns a 2022 Jeep Wrangler 4XE. The contact stated that the vehicle was difficult to start. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. Additionally, the contact stated that there was an alarm related to the battery that was sounded. The contact received notification of NHTSA Campaign Number: 25V741... Read more
Incident date: Jun 9, 2025
On 4/17/2025, we purchased 4 BRIDGESTONE tires at Discount Tire Company. The front two tires are model 225 /40 R18 88Y SL BSW BM RF and the rear two tires are model 245 /35 R18 92Y XL BSW BM RF. On 9/3/2025, we had to replace a front tire (225 /40 R18 88Y SL BSW BM RF), due to a hole caused by pothole damage going about 40 mph. On 10/21/2025, we had to replace a rear tire (245 /35 R18 92Y XL BSW B... Read more
Incident date: Feb 2, 2026
On January 21, 2026, while driving on I-495 at highway speeds (e.g. 50-60 mph) in heavy traffic, my car made a "clunk" sound and I suddently was unable to accelerate. There were no warning lamps, messages, or other symptoms prior to the failure, but immediately when it happened several warning indicators, including the check engine light, oil light, and tire pressure indicator, lit up. The electri... Read more
Incident date: Jan 5, 2026
On 4/17/2025, we purchased 4 BRIDGESTONE tires at Discount Tire Company. The front two tires are model 225 /40 R18 88Y SL BSW BM RF and the rear two tires are model 245 /35 R18 92Y XL BSW BM RF. On 9/3/2025, we had to replace a front tire, due to a hole in the tire from pothole damage going about 40 mph. I can't say the exact safety risk this posed, but a tire getting a hole in it at 40 miles per ... Read more
Incident date: Jan 5, 2026
Heating system fails to generate sufficient heat to defrost windshield or prevent ice buildup in the winter, also impacts the temperature of the cabin. No error codes are generated but it appears the PTC heater is not functioning as expected.
Incident date: Jan 9, 2026
See attached document for complaint. Subject: Formal Complaint Regarding Unresolved Recall and Vehicle Held Since February 2025 To Whom It May Concern, I am submitting this letter to formally report significant concerns regarding an unresolved safety recall affecting my Jeep Cherokee. My vehicle has now been held at an authorized dealership since February 2025 due to the lack of an available re... Read more
Incident date: Jan 9, 2026
Rear defroster seemed to short circuit and over heated causing my back window to break. There was no warning, no light that alerted me to this going on. I had it inspected by a local Chevy dealership and they have indeed confirmed that it short circuited and caused the damage to my rear window. They also removed the fuse to prevent anything further from happening and told me it could have complete... Read more
Incident date: Jan 9, 2026
fuel pumps failed, leading to engine stall It got rescaled by the dealer, I had to paid out of packet. No response from Alf Romero regarding this recall reimbursement.
Incident date: Feb 2, 2026
The soy-based coating on the harness surrounding critical wiring attracts squirrels who are keen to the scent resulting in wiring critical to the operation of the vehicle being chewed and malfunctioning. Not only is this repair expensive, but since one doesn't know it has happened, it is extremely dangerous when messing with critical components that affect the safe operation of the vehicle. Insura... Read more
Incident date: Jan 29, 2026
Truck has been experiencing intermittent stalling since 1200 miles. Was reported to the dealer and manufacturer. At approximately 20,000 miles (Spring 2025) the truck stalled out at high speed on the highway at approximately 70 mph near Tennessee during a work trip. When stalled, truck lost its ability to steer and break causing the truck to drive off the road and only stopped due to the truck rol... Read more
Incident date: Jan 5, 2026
Vehicle will show lane keep assist system as active but provide no intervention and allow vehicle to travel into the next lane intermittently. System will also move itself to the next lane unexpectedly when near the lane markers of the original lane. Navigation system and radio will freeze, stop working all together, and at times fully reboot, randomly while in operation. While these issues are fr... Read more
Incident date: Jan 5, 2026
Engine losing 60% to 50% of its oil capacity at 5000-6000 miles with 40-50% life left in the vehicles built in maintenance minder. This has been a trend since 25,000 miles. By this math, vehicle would have minimal oil, if any at all, when vehicle says service is due. Creates a high probability for catastrophic failure at speed and increases smoke / condensation from the exhaust in colder weather. ... Read more
Incident date: Jan 30, 2026
Engine shut off on the interstate with no warning. Would not re-start. Forced to cross lanes on traffic with no engine power or power steering. Dealer stated it was the "Fuel Pump Control Module." Stated it was a common issue with parts most likely in stock, but it would be at least 6 weeks before they could even look at the vehicle.
Incident date: Jan 30, 2026
Clock spring is broken. You can hear it popping when turning the steering wheel. I see other years are covered by my vin is not.
Incident date: Jan 22, 2026
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
Incident date: Jan 22, 2026
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
Incident date: Jan 22, 2026
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
Incident date: Jan 25, 2026
Lexus of Sarasota Fl confirmed a Faulty brake actuators causing brake , skid control and ABS light to come on which created an immediate and extremely dangerous driving situation as I was on an interstate highway driving at 70 mph. It’s been confirmed that multiply Lexus models and years have had numerous brake actuator . Multiple failures have been documented yet ONLY a few were given recall ... Read more
Incident date: Jan 25, 2026
Lexus of Sarasota Fl confirmed a Faulty brake actuators causing brake , skid control and ABS light to come on which created an immediate and extremely dangerous driving situation as I was on an interstate highway driving at 70 mph. It’s been confirmed that multiply Lexus models and years have had numerous brake actuator . Multiple failures have been documented yet ONLY a few were given recall ... Read more
Incident date: Jan 25, 2026
windshield wipers stoppped working while driving during snow event. leaving no visibility.
Incident date: Jan 25, 2026
The contact owned a 2017 Nissan Titan. The contact stated that while driving at 40 MPH, the contact noticed smoke coming from the engine and pulled over to the right side of the road, exited the vehicle with his dog, and five minutes later, he noticed flames coming under the vehicle. No injuries were sustained. The fire department was notified and extinguished the fire. A fire department report wa... Read more
Fire
Incident date: Jan 25, 2026
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera was inoperable. There were no warning lights illuminated. The local dealer was contacted and stated that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was no response, and th... Read more
Incident date: Jan 25, 2026
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that after being stopped at a traffic light, while making a left turn in the snow, the contact was unsure if the vehicle had fallen into a pothole or had driven over a speed bump when the driver's side curtain air bag, and the passenger's side curtain air bags, unexpectedly deployed. Additionally, unknown sensors were beeping... Read more
Incident date: Jan 20, 2026
IT HAS A RECALL 25S76 THAT FORD SAYS HAS NO SOLUTION. I CALLED FORD, AND THEY SAID IT DID HAVE ONE, AND THAT I SHOULD TAKE IT IN. SUPPOSEDLY, WHAT THEY DID WAS A SOFTWARE UPDATE ON 05/01/2025, BUT NOTHING WORKED. The gasoline smell inside the car persists, with a risk of fire.
Incident date: Jan 28, 2026
For approximately two weeks, this vehicle exhibited intermittent, uncommanded steering wheel "tugs" and erratic Lane Keeping Assist behavior. During a U-turn on 1/25/2026, the vehicle struck a curb. While I cannot definitively isolate driver input from system input during the maneuver, the vehicle immediately entered a "fail-safe" state, triggering a cascade of specific error codes: Electronic Sta... Read more
Crash
Incident date: Jan 22, 2026
For approximately two weeks, this vehicle exhibited intermittent, uncommanded steering wheel "tugs" and erratic Lane Keeping Assist behavior. During a U-turn on 1/25/2026, the vehicle struck a curb. While I cannot definitively isolate driver input from system input during the maneuver, the vehicle immediately entered a "fail-safe" state, triggering a cascade of specific error codes: Electronic Sta... Read more
Crash
Incident date: Jan 26, 2026
The dashboard goes completely black and will not work when it is really cold outside. This is a dangerous problem because I cannot see my speedometer, how much gas I have in my car, or the engine temperature. I have been to the Kia dealership 3 or 4 times for this problem and have them report it to Kia. They always tell me that they cannot replicate the problem so they cannot fix it. I have video ... Read more
Incident date: Jan 26, 2026
The dashboard goes completely black and will not work when it is really cold outside. This is a dangerous problem because I cannot see my speedometer, how much gas I have in my car, or the engine temperature. I have been to the Kia dealership 3 or 4 times for this problem and have them report it to Kia. They always tell me that they cannot replicate the problem so they cannot fix it. I have video ... Read more
Incident date: Jan 26, 2026
A message appeared on the dashboard stating the engine would shut off soon. I could not accelerate. This has happened multiple times (at least a dozen since I bought the vehicle in April 2025) and I cannot drive above 70 mph or it will cause the issue to occur. Several times I have been in multi-lane traffic and because you cannot accelerate, I have to try to park on the should across multiple lan... Read more
Incident date: Feb 2, 2026
A message appeared on the dashboard stating the engine would shut off soon. I could not accelerate. This has happened multiple times (at least a dozen since I bought the vehicle in April 2025) and I cannot drive above 70 mph or it will cause the issue to occur. Several times I have been in multi-lane traffic and because you cannot accelerate, I have to try to park on the should across multiple lan... Read more
Incident date: Dec 17, 2025
I am submitting this complaint to report a significant and unusual mechanical failure involving my 2021 Ram truck. The vehicle experienced a failure of the heater core assembly, which resulted in engine coolant leaking directly into the passenger compartment. This failure caused coolant odor and fluid intrusion inside the cabin and required extensive disassembly of the dashboard and HVAC system t... Read more
Incident date: Dec 17, 2025
I am submitting this complaint to report a significant and unusual mechanical failure involving my 2021 Ram truck. The vehicle experienced a failure of the heater core assembly, which resulted in engine coolant leaking directly into the passenger compartment. This failure caused coolant odor and fluid intrusion inside the cabin and required extensive disassembly of the dashboard and HVAC system t... Read more
Incident date: Dec 17, 2025
Tesla Model S has a notorious back hatch latching failure. It’s a flawed design that every replacement is a “when” and not “if for failure. As an owner its failed be about 4-5 times in 5+ years of ownership. The hatch back latching issue causes cruise control as well as their Autopilot steering navigation feature to be disabled when latch starts acting up or failing to fully close, which a... Read more
Incident date: Jan 31, 2026
Rear view camera does not work correctly. It has been fluttering for about 3 years, works maybe once a month.
Incident date: Jan 31, 2026
After downloading Tesla’s update (no. 2025.44.25.4) software my heater (with the window defrost functionality) in winter stopped operating. I made my update while at my nearest Tesla service compound (location verifiable per system location log) on 01/25/26 when that same day software began throwing HVAC error codes with blowing cold air, when previously my heat ran well. This is not coincidenta... Read more
Incident date: Jan 31, 2026
After downloading Tesla’s update (no. 2025.44.25.4) software my heater (with the window defrost functionality) in winter stopped operating. I made my update while at my nearest Tesla service compound (location verifiable per system location log) on 01/25/26 when that same day software began throwing HVAC error codes with blowing cold air, when previously my heat ran well. This is not coincidenta... Read more