Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 122,131 complaints for HONDA
Incident date: May 20, 2026
I am reporting a safety-related driver visibility concern involving a 2025 Honda Pilot. I also observed substantially similar behavior on a 2026 Honda CR-V loaner vehicle and another Honda Pilot provided by Koons Honda. The issue involves the front driver and passenger windows and their interaction with the outer window seals/belt moldings. During rainy, snowy, foggy, or wet conditions, lowering a... Read more
Incident date: May 20, 2026
The contact owns a 2024 Honda CR‑V. The contact stated that while driving at an undisclosed speed, the safety sensor became inoperable with no warning lights illuminated. The contact stated that the sensor failure occurred during inclement rainy weather conditions. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failu... Read more
Incident date: Jan 2, 2026
The Collision Mitigation Braking System (CMBS) repeatedly has applied breaks under both highway and non-highwaty road conditions when there was no vehicle or presence of other risk factors that should have caused the system to activate. This continues to occur even after the vehicle indicated a functional issue with the system "CMBS(TM) Problem - The Collision Mitigation Braking System(TM) has a p... Read more
Incident date: Jan 2, 2026
The Collision Mitigation Braking System (CMBS) repeatedly has applied breaks under both highway and non-highwaty road conditions when there was no vehicle or presence of other risk factors that should have caused the system to activate. This continues to occur even after the vehicle indicated a functional issue with the system "CMBS(TM) Problem - The Collision Mitigation Braking System(TM) has a p... Read more
Incident date: Mar 31, 2026
The infotainment touchscreen experiences ‘ghost touching,’ where the screen activates functions without driver input. The system randomly changes screens, activates apps, changes music/navigation, and becomes unresponsive while driving. This creates a significant driver distraction and safety concern. The issue occurs intermittently and has continued despite troubleshooting/reset attempts. Dea... Read more
Incident date: May 19, 2026
I believe it is the Electric Steering Gearbox is the problem I had the vehicle inspected for this but I was told it needed alignment which was also done last month the problem got worse this is a safety problem for especially the driver having to grip the steering wheel to stay in a lane I have yet to have the gearbox inspected
Incident date: May 19, 2026
I believe it is the Electric Steering Gearbox is the problem I had the vehicle inspected for this but I was told it needed alignment which was also done last month the problem got worse this is a safety problem for especially the driver having to grip the steering wheel to stay in a lane I have yet to have the gearbox inspected
Incident date: May 1, 2025
The contact owns a 2022 Honda Passport. The contact stated that the idle stop/start feature had failed on multiple occasion while at a complete stop. The contact stated that the feature could be disabled; however, the contact would be burdened with the task of disabling the feature each time after starting the vehicle. Once the failure would occur, the vehicle would remain in neutral(N) and would ... Read more
Incident date: May 13, 2026
Air conditioning not working. 3 years 15,000 miles.
Incident date: May 18, 2026
While driving home during rush hour traffic on the highway with my children in the vehicle, without warning it stopped accelerating when I passed the gas pedal and started slowing down. When I let go of the gas pedal it would speed back up. I couldn't safely merge over to the right with heavy traffic and ended up on the left shoulder. I turned the vehicle off and tried to restart it, it strugg... Read more
Incident date: May 18, 2026
While driving home during rush hour traffic on the highway with my children in the vehicle, without warning it stopped accelerating when I passed the gas pedal and started slowing down. When I let go of the gas pedal it would speed back up. I couldn't safely merge over to the right with heavy traffic and ended up on the left shoulder. I turned the vehicle off and tried to restart it, it strugg... Read more
Incident date: May 18, 2026
While driving home during rush hour traffic on the highway with my children in the vehicle, without warning it stopped accelerating when I passed the gas pedal and started slowing down. When I let go of the gas pedal it would speed back up. I couldn't safely merge over to the right with heavy traffic and ended up on the left shoulder. I turned the vehicle off and tried to restart it, it strugg... Read more
Incident date: Apr 21, 2026
•What component or system failed or malfunctioned, and is it available for inspection upon request? CVT, yes this is a known issue •How was your safety or the safety of others put at risk? On Tuesday, April 21st, 2026 our Honda HRV catastrophically and dangerously failed. Our Honda HRV Navi is the all-wheel-drive (AWD) and we are the original owners. It shuddered and dropped speed from almost... Read more
Incident date: Apr 21, 2026
•What component or system failed or malfunctioned, and is it available for inspection upon request? CVT, yes this is a known issue •How was your safety or the safety of others put at risk? On Tuesday, April 21st, 2026 our Honda HRV catastrophically and dangerously failed. Our Honda HRV Navi is the all-wheel-drive (AWD) and we are the original owners. It shuddered and dropped speed from almost... Read more
Incident date: Jan 22, 2025
I had a recall done in the radio that didn’t work.
Incident date: May 1, 2026
The rear passenger seat belt warning system in the 2023 Honda Pilot suffers from a critical malfunction. Specifically, the right rear passenger seat belt sensor triggers false, persistent, and loud "unbuckled" audio alarms and visual dashboard alerts while an occupant is sitting in that position with the seat belt securely and properly fastened. According to an official Honda Service Bulletin add... Read more
Incident date: Apr 1, 2026
The idle stop on my 2025 Odyssey sometimes does not turn back on when it turns off at a red light. I have to then completely turn off my vehicle and turn it back on in order for the vehicle to work again. Also, when first turning on my car sometimes It’s very laggy in fully starting. This is a great safety concern, especially when at a red light or at a stop sign when trying to apply gas and it ... Read more
Incident date: May 1, 2026
This is the second time experiencing a complete failure of the rear seat belt warning architecture on my 2023 Honda Pilot. In 2025, I formally reported that the warning sensors for both the 2nd-row middle seat and the 3rd-row seats were malfunctioning—triggering persistent unbuckled alarms even when passengers were properly seated and securely fastened. The issue has now returned and is actively... Read more
Incident date: Jan 14, 2019
The steering sometimes feels stiff or sticky when driving. It will stick in a certain position driving straight and the steering wheel feels stuck and a slight jerk is needed to unstick it to maintain safe driving, and the steering wheel sticks to take a curve either right or left. I’ve researched that it could be an EPS, the electric power steering issue. It’s been happening since I purchased... Read more
Incident date: May 19, 2026
The contact owns a 2021 Honda HR-V. The contact received a recall notification, NHTSA Campaign Number: 24V064000 (Air Bags). The contact stated that several appointments were scheduled, however the dealer canceled or rescheduled the appointments. The contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the u... Read more
Incident date: May 18, 2026
The moonroof glass on my 2026 Honda CR-V TrailSport shattered unexpectedly without any known impact, collision, or road debris strike. The vehicle was being normally operated/parked when the tempered glass suddenly failed. There was no visible impact point or exterior damage to the roof surrounding the glass. The shattered glass created a potential safety hazard to vehicle occupants and other driv... Read more
Incident date: May 18, 2026
The moonroof glass on my 2026 Honda CR-V TrailSport shattered unexpectedly without any known impact, collision, or road debris strike. The vehicle was being normally operated/parked when the tempered glass suddenly failed. There was no visible impact point or exterior damage to the roof surrounding the glass. The shattered glass created a potential safety hazard to vehicle occupants and other driv... Read more
Incident date: Apr 13, 2026
Odometer Fraud. The contact purchased a 2012 Honda Accord. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase the vehicle mileage wa47,000,p=and at the time of registration, it was discovered that the mileage was 238, 629. A Carfax report was obtained with the same mileage. The contact sent a message and left a voice mail message ... Read more
Incident date: May 19, 2026
The contact owns a 2023 Honda Odyssey.. The contact stated that the rearview camera flickered, there is also a cracking and flickering sound. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. the contact associated the issue The approximate failure mileage was 51,000.
Incident date: May 19, 2026
While driving at various speeds, the steering wheel exhibits a noticeable "sticky" sensation and momentary mechanical binding when making minor steering adjustments, specifically when turning between the 10 o'clock and 11 o'clock positions. This occurs with the Lane Keeping Assist System (LKAS) completely turned off. The binding is a serious safety hazard because it requires a sudden increase in ... Read more
Incident date: May 15, 2026
1. Component/System: Multipurpose Camera Unit (IDAS/ADAS system) — U3000-49 "Internal Electronic Failure" + cascading CAN communication faults. The vehicle and diagnostic data (May 15, 2026 scan) are available for inspection upon request. 2. Safety Risk: Warning lights for LKAS (Lane Keeping) and ACC (Adaptive Cruise) disabled those systems. No crash or loss-of-control occurred; the issue was d... Read more
Incident date: May 15, 2026
1. Component/System: Multipurpose Camera Unit (IDAS/ADAS system) — U3000-49 "Internal Electronic Failure" + cascading CAN communication faults. The vehicle and diagnostic data (May 15, 2026 scan) are available for inspection upon request. 2. Safety Risk: Warning lights for LKAS (Lane Keeping) and ACC (Adaptive Cruise) disabled those systems. No crash or loss-of-control occurred; the issue was d... Read more
Incident date: May 15, 2026
1. Component/System: Multipurpose Camera Unit (IDAS/ADAS system) — U3000-49 "Internal Electronic Failure" + cascading CAN communication faults. The vehicle and diagnostic data (May 15, 2026 scan) are available for inspection upon request. 2. Safety Risk: Warning lights for LKAS (Lane Keeping) and ACC (Adaptive Cruise) disabled those systems. No crash or loss-of-control occurred; the issue was d... Read more
Incident date: May 17, 2026
Experiencing steering wheel binding at highway speeds - Steering Gearbox on my leased car, 2018 CRV was issued a Safety Recall by the NHTSA on September 28, 2018. I leased my car in July of 2018, but never received a safety recall from Honda. Document [XXX] . The issue is described as "Sticky Steering". I've contacted 2 Honda service locations, and they can't find any recall information for my... Read more
Incident date: May 19, 2026
While accelerating from a stop and executing a right turn, at a speed of roughly 15 mph, the power train partially lost power and the car slowed for several seconds before accelerating normally.
Incident date: May 18, 2026
While driving at roughly 20 mph and executing a right turn, the power train partially lost power and the car slowed for several seconds before accelerating normally
Incident date: May 17, 2026
While accelerating from a stop and executing a right turn, at a speed of roughly 15 mph, the power train experienced a partial loss of power and the car slowed for several seconds before accelerating normally
Incident date: May 15, 2026
All warning lamps have been coming on at random times. The dealerships have always said there is no problem. Now, outside of warranty, I am reading that it's possible that the problem is that all of the fuel injectors need to be replaced. Online notes that this is a widespread issue with this particular vehicle. I was informed that I can disconnect the battery and it resets the system and warning... Read more
Incident date: May 15, 2026
All warning lamps have been coming on at random times. The dealerships have always said there is no problem. Now, outside of warranty, I am reading that it's possible that the problem is that all of the fuel injectors need to be replaced. Online notes that this is a widespread issue with this particular vehicle. I was informed that I can disconnect the battery and it resets the system and warning... Read more
Incident date: May 15, 2026
All warning lamps have been coming on at random times. The dealerships have always said there is no problem. Now, outside of warranty, I am reading that it's possible that the problem is that all of the fuel injectors need to be replaced. Online notes that this is a widespread issue with this particular vehicle. I was informed that I can disconnect the battery and it resets the system and warning... Read more
Incident date: May 16, 2026
- the car's automated systems randomly applies severe breaking at improper times - the cars head gasket has blown and in turn has blown the radiator and thermostat
Incident date: May 16, 2026
- the car's automated systems randomly applies severe breaking at improper times - the cars head gasket has blown and in turn has blown the radiator and thermostat
Incident date: May 16, 2026
- the car's automated systems randomly applies severe breaking at improper times - the cars head gasket has blown and in turn has blown the radiator and thermostat
Incident date: Jan 22, 2025
Steering rack binds and requires extra effort to return to center. Specifically for me, when proceeding on a long curve that requires me to turn my steering wheel left more than like 40 degrees the steering will "stick" in place and won't automatically return to center when releasing the wheel requiring me manually start returning the wheel to center before it will auto center. It happens after h... Read more
Incident date: Apr 30, 2026
The engine failed. The car stopped completely with no warning. The same issue that other models are being recalled for turned out to be the problem with this engine. We had to have the engine replaced
Incident date: May 19, 2026
I am writing to formally complain about the front seats in my 2026 Honda Passport TrailSport Elite. Specifically, the seat cooling/ventilation system appears to create significant discomfort and has caused persistent tailbone pain during normal driving. The issue seems related to the design and operation of the ventilated seats. When the seat cooling system is on, the seat surface becomes unusual... Read more
Incident date: Oct 30, 2025
Rear passenger seatbelt warning beeps continuously when seat is occupied and belt is latched.
Incident date: Apr 10, 2026
High pressure fuel pump failed on a low mileage 2020 Honda Odyssey. Upon initial inspection the Honda mechanic reported the area around the fuel pipe was saturated with fuel.
Incident date: Apr 27, 2026
The engine shut off as I was leaving a stop sign and stopped working as I was driving the vehicle.The car shut off and I had a very limited amount of time to pull off to the side which I was halfway able to do and was halfway on one lane and halfway on the shoulder. During this time the car had switched to neutral but since the problem had not occurred before and there was no engine lights on, I t... Read more
Incident date: Apr 30, 2026
AIS system causes the 2025 Honda Odyssey Elite to stop and fail to restart when stopped at traffic light intersections—the car will not restart which is very scary in traffic with kids in the car. I had starter replaced at a Honda dealership, but the dealer could not say whether it was same part or upgraded part, which means the starter may overheat and shut down again because Auto Idle Stop. Th... Read more
Incident date: May 10, 2026
Screen speedometer goes blank while driving and crackling speakers. Been to Honda at least 6 times and they can’t fix it. It’s had the recall work done too.
Incident date: Nov 1, 2025
Sticky steering, steering feels like it is catching or bumping, worse at high speeds
Incident date: Mar 15, 2026
The vehicle's head gasket failed prematurely, resulting in coolant intrusion into the engine cylinders and combustion chamber. This caused the engine to unexpectedly overheat while driving at highway speeds, creating a severe safety hazard and loss of acceleration in active traffic. Additionally, it had a very rough idle when starting.
Incident date: Jun 26, 2025
Steering rack and pinion worn with approx 38,000 miles. Dealerships (2) advised the” clunking” was “normal” on the model. Another dealership advised it was more likely the CV-axles worn. Took to two independent garages who advised steering rack was bad. I advised them the dealer stated it was CV-axles. They stated the axles were fine. No wrecks, no driving off-road, and no driving in a ma... Read more
Incident date: May 17, 2026
I was driving at 33 mph on 5/17 at 11:33 and the cars automatic brakes suddenly when on full blast out of no where with nothing around me on a clear day!