Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jan 12, 2026
Dangerous car cyput off in full engagement. Brakes grinding squealing an unfamiliar sounds. The engine has major rust in air intake valves the epc code shut car down in full engagement and you can not restart unless u put extra gas in. TE car was replaced with new seats new body new rugs an the color has been repainted. The screws in bolts are not lined up an junkyard parts under carriage of car. ... Read more
Incident date: Jan 12, 2026
Dangerous car cyput off in full engagement. Brakes grinding squealing an unfamiliar sounds. The engine has major rust in air intake valves the epc code shut car down in full engagement and you can not restart unless u put extra gas in. TE car was replaced with new seats new body new rugs an the color has been repainted. The screws in bolts are not lined up an junkyard parts under carriage of car. ... Read more
Incident date: Jan 21, 2026
The contact owns a 2008 Chevrolet Silverado 2500 equipped with Bridgestone Tires, Tire line: Dueler A/T Revo 3, Tire size: LT265/75/R16, DOT Number: 9BW8 RE3. The contact stated that the tires were purchased in California. The vehicle was driven back home to Idaho, where the TPMS alarm sounded. The vehicle was taken to the dealer for an oil change and the vehicle was inspected, and the contact was... Read more
Incident date: Jan 21, 2026
While driving, the vehicle will suddenly jerk taking control of the steering. As similar defect has been noted on other models. Took to the dealership and they said it is the automatic gear box.
Incident date: Jan 21, 2026
While driving, the vehicle will suddenly jerk taking control of the steering. As similar defect has been noted on other models. Took to the dealership and they said it is the automatic gear box.
Incident date: Jan 26, 2024
Hello, since I purchased the vehicle on October 1, 2025, there have been issues regarding collison system and adaptive cruise control. When driving down the road it will try to come to a complete stop with no reasoning. It happens more often when it is rainy and night time. I believe the collision system is conufsed with oncoming traffic and it thinks they are on my side of the road but they are n... Read more
Incident date: Jan 26, 2024
In order to repair the recalled equipment on the vehicle the dealerships and Kia want us to pay for them to open the trunk ($280/hour service fee to remove the back seat to gain access to the trunk and then return the back seat once completed). If the trunk latch was NOT broken to begin with they would not have to remove and replace the back seat of the car at $280/hour you would be able to push ... Read more
Incident date: Jan 1, 2024
I am not sure this the the right form for filing my complaint. I was issued a recall letter in November about my car catching on fire. I have seen videos of other BMWs catching on fire. I am not sure if legally I can take it to a mechanic? What if something happens while it is at the mechanic? Legally do I have to take it to the dealership? What if it catches on fire and my neighbors property gets... Read more
Incident date: Jul 29, 2024
P3001 misfire cylinder 1 and the accompanying dash full of warning lights and subsequent disabling of vehicle safety systems. swapped coils and plugs .. still misfire cylinder 1 .. suspect injector and/or intake carbon problem .. missed existing handfull of 2020 model year recalls by 1 year for the same engine, fuel pump, injector and carbon build up problem. Problem almost always happens at c... Read more
Incident date: Jul 29, 2024
PTU failure occurred in May of 2025. This was verified by the Jeep dealer. Vehicle rolled downhill into traffic and towards a residential home upon attempting to stop at stop sign with PTU failure occurred. There were no warnings prior to this. Vehicle is still unusable 9 months later and Jeep will not provide a a timeline for PTU replacement.
Incident date: Feb 4, 2026
I was driving on an overpass and suddenly loss propulsion in my vehicle. My vehicle stopped all of a sudden and while driving, leaving me stranded in the middle of the roadway blocking traffic. Numerous motorists stopped to give a hand but the vehicle would not switch gears from PARK, to neutral to even give me a hand moving the vehicle out of the roadway to the side/shoulder. Due to this issue, a... Read more
Incident date: Jan 31, 2026
Odometer Fraud. The contact purchased a 2021 GMC Acadia. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was approximately 29,000. The contact attempted to trade in the vehicle, and the purchasing dealer checked the VIN and retrieved a Carfax Report. The Carfax Report indicated that the mileage on the Title on 11/... Read more
Incident date: Feb 2, 2026
The car steered on its own without warning of Lane Departure
Crash
1 injured
Incident date: Feb 2, 2026
The car steered on its own without warning of Lane Departure
Crash
1 injured
Incident date: Feb 2, 2026
Instrument control panel does not function. It is a dark/blank screen not allowing driver to see vital functions and information about the vehicle. This vehicle had an alternator issue but could not be determined without extra tooling and labor to diagnose the problem. Safety is of paramount concern. Vehicle was taken into a dealership for inspection and determined that the "ICP" had failed and... Read more
Incident date: Jan 30, 2026
My vehicle has experienced multiple dangerous incidents where it shuts down or shifts into neutral while driving. This has happened on highways, tunnels, busy on-ramps and main streets. The car loses power and requires restarting, which takes about 30 seconds. On a busy highway or street, this is enough time for a serious accident to occur if other vehicles cannot switch lanes on time. This has h... Read more
Incident date: Jul 28, 2025
Vehicle was having issues with acceleration. It started subtle where I could tell it was taking a little more time to catch or switch gears as I accelerated. It quickly progressed as I drove it more (within weeks of noticing the issue) that I could not safely turn on to higher speed roads from a slowed or stopped speed. For example if I turned on to a high way, whether merging or from a stop sign,... Read more
Incident date: Jan 31, 2026
The Ford dealer performed the Recall 21/v202 and the ABS light stays on.
Incident date: Jan 31, 2026
The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank image. The vehicle was taken to the dealer, where it was diagnosed with a rear-view camera display failure. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. In addition, the contact stated that... Read more
Incident date: Jan 31, 2026
Complaint Summary: My 2019 Ford EcoSport has experienced repeated failures of a known recall‑related engine defect. The engine was replaced once due to the recall, and less than a year later the same defect occurred again. The vehicle stalled on the highway, creating a serious safety hazard. Despite multiple recall repairs, the defect persists. Ford denied my buyback request without proper revi... Read more
Incident date: Sep 1, 2025
Reporting multiple safety-related defects on my 2024 Mazda CX-90. Steering system: At approximately 5,000 miles, the vehicle developed abnormal steering behavior, including inconsistent steering response and abnormal feel during normal driving and turning. The condition affected my ability to steer the vehicle predictably and raised safety concerns, particularly during low-speed turns, parking ma... Read more
Incident date: Sep 1, 2025
Reporting multiple safety-related defects on my 2024 Mazda CX-90. Steering system: At approximately 5,000 miles, the vehicle developed abnormal steering behavior, including inconsistent steering response and abnormal feel during normal driving and turning. The condition affected my ability to steer the vehicle predictably and raised safety concerns, particularly during low-speed turns, parking ma... Read more
Incident date: Sep 1, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the instrument panel failed to provide the speed. The GPS was used a temporary indicator of the speed. Several unknown warning lights were illumi... Read more
Incident date: Feb 3, 2026
The contact owns a 2022 Nissan Rogue. The contact stated that while driving 45 MPH, there was an abnormally loud banging sound coming from the vehicle, and the contact pulled over. The contact became aware that the outer panel of the dual panel panoramic moonroof had exploded outward, while the inner panel remained closed and intact. There was no injury sustained. The vehicle was in the process of... Read more
Incident date: Dec 16, 2025
Odometer Fraud. The contact considered purchasing a 2014 Ram 1500 from a local dealer, with an odometer reading of 138,000. The contact stated that after obtaining a Carfax Report for the vehicle, the contact became aware that the odometer reading was listed at 251,000 in 2023. The vehicle was not purchased. The dealer was not yet notified of the mileage discrepancy.
Incident date: Nov 17, 2025
Battery light came on, its a new battery with warning of 12v battery failure. The back camera has been giving blank screen and camera unavailable message.
Incident date: Jan 28, 2026
Component/System Failure: The engine and lubrication system appear to be malfunctioning. The vehicle has repeatedly experienced sudden engine shutdown while stopped at traffic lights and during low-speed operation. The dealership has identified oil leakage involving the oil pan and oil filter housing and has indicated there may be an internal oil leak within the engine. The vehicle is available fo... Read more
Incident date: Feb 1, 2026
ICCU failure. Car totally inoperable within 5 minutes of warning message. Towed to the dealership with no ETA on a fix. It has already been over two weeks.
Incident date: Feb 1, 2026
Sun roof sun shade malfunctions and the shade sags down unable to see out of rear of vehicle, or rear view mirror. Also sags down on rear passengers and children and could cause your passengers to stop breathing from covering your face. Very dangerous.
Incident date: Feb 1, 2026
Tesla Model Y 99,000 km It is known issue with many driver of same model and milage that Wire Harness connected to Oil pump gets hot and damage. This can also cause fire. Many people have been complaining about similar issue on Facebook group.
Incident date: Jan 28, 2026
Tesla Model Y 99,000 km It is known issue with many driver of same model and milage that Wire Harness connected to Oil pump gets hot and damage. This can also cause fire. Many people have been complaining about similar issue on Facebook group.
Incident date: Jan 28, 2026
I initially brought my vehicle in for service due to a strong gasoline odor and the vehicle failing to start. At that time, I was informed that no gasoline smell was detected and that the issue was instead a faulty starter, which I authorized for repair. Approximately two weeks later, my vehicle again would not start. I was then informed that the issue was a lower fuel injector, which required add... Read more
Incident date: Jan 28, 2026
Multiple Honda Sensing safety systems (collision mitigation, lane keeping, road departure, adaptive cruise, and auto high‑beam) disabled suddenly on 2020 Honda Odyssey EX‑L around 76,000 mi. Dealer and two independent diagnostics confirmed DTC U3000‑49, internal electronic failure of the forward recognition camera. The fault disables all automatic braking and lane‑keeping functions. Batter... Read more
Incident date: Feb 3, 2026
The 12.3-inch display of the instrument panel is blank at startup. Operating the vehicle with this display blank reduces the ability to see certain malfunction indicators. If malfunctions occur while driving, continuing to drive could lead to an increased risk of a crash or an increased risk of injury in the event of a crash.
Incident date: Feb 3, 2025
I am having issues with the main window switch for the second time. 1 out of 3 windows goes down but not back up. Also I took it for a check up and found nothing but the engine is making a loud noise and shakes the car when in drive. I don’t feel safe driving this car sometimes.
Incident date: Feb 3, 2026
The contact owns a 2014 Ford Fusion. While driving at an undisclosed speed, the steering wheel became very firm. The contact pulled over, and the messages “Steering Loss” and “Service Advancetrac” were displayed. The vehicle was taken to an independent mechanic. The contact referenced NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included in the recall. The dealer w... Read more
Incident date: Feb 3, 2026
The angle of the windshield reflects the dashboard so much that you can't see out the windshield when heading anywhere towards the sun. It also reflects the dash at night inside the car. It's a significant safety hazard and a driving hazard the car creates for itself. This is a design defect, according to all service departments at GM I have visited to address the issue. Update: The dash cover ... Read more
Incident date: Feb 3, 2026
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not available. The dealer was contacted; however, the contact was informed that parts were not yet available. The manufacturer was contacted but provided no assistance. The contact was informed that there was no timeline f... Read more
Incident date: Feb 3, 2026
The contact owns a 2017 Ford Expedition. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera display appeared blank but functioned intermittently. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available for the recall repair. The dealer was contacted and confirmed... Read more
Incident date: Feb 1, 2026
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned ... Read more
Incident date: Oct 22, 2024
my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty.... Read more
Incident date: Dec 22, 2025
The engine stalled without warning while I was pulling out of my driveway into the street, creating an unsafe condition due to sudden loss of power. After waiting briefly, the vehicle restarted and was moved back into the driveway. It was towed the following day due to loss of confidence in safe operation. The vehicle was diagnosed with engine failure consistent with known defects affecting Kia O... Read more
Incident date: Feb 3, 2026
On Feb. 2, While driving slowly in a school zone, with no cars in front of me, my car proceeded to abruptly brake over and over 5 times. The warning came on the dash "front end collision". I also had NO CONTROL over the car! I was extremely fortunate not to be rear ended during this event. At that time I immediately called my Genesis dealer who asked if it was snowing and often this can occur! Wh... Read more
Incident date: Feb 1, 2026
The contact owns a 2024 Chevrolet Suburban. The contact stated that while driving at various speeds, there was an abnormal sound coming from the rear of the vehicle. The sound became significantly louder while driving. The contact stated that while driving at highway speeds and depressing the brake pedal, the vehicle felt like the rear wheels would lock up. The contact stated that the rear wheels ... Read more
Incident date: Feb 1, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the steering wheel became difficult to turn to the left or right before the vehicle stalled. The steering assist warning light was illuminated. The vehicle was pulled over and restart and driven to the residence. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed ... Read more
Incident date: Feb 1, 2026
The main traction battery is prone to overheating, risk of fire, or excessive lithium deposits causing electrical resistance, particularly during DC (Level 3) fast charging. I am unable to use advertised fast-charging features. The range of the car and it's usability is affected. The recall mentions a "software-only" remedy, but that does not fix the physical defect. After more than a year the rec... Read more
Incident date: Jan 15, 2026
I am filing a complaint regarding Ford Safety Recall 23S65 and the way Ford Motor Company have handled my vehicle over the past seven months. My truck has been held at the dealership since July 2025, and the recall repair has still not been completed. Despite this extremely long delay, Ford has not issued a stop‑drive order, grounding order, or any owner notification stating that the vehicle is... Read more
Incident date: Jan 15, 2026
ABS warning light. Light came on in July 2025. Local repair shops could not fix said there are no parts available. Took truck to Ram dealer in December 2025.They state ABS MODULE is bad along with HCU hydraulic control unit. Followed up 4 times on what the hold up is. They state waiting on parts and keep reponsonding the same. I called the Ram national customer service as directed on 1/22/2026. T... Read more
Incident date: Jan 15, 2026
Sunroof cover has detached. When uncovering sunroof, panel droops and blocks rear window. This happened while driving and can pose a serious safety hazard. Component has been inspected by dealership and diagnostics include taking entire top panel apart which is quoted at 2.5k. This is a recurring problem with Ford Escape vehicles. There was no warning that this was broken, I realized while driving... Read more
Incident date: Feb 3, 2026
The contact owns a 2015 Ford F-150. The contact stated that while driving approximately 40 MPH or less while in 5th or 6th gear, the transmission unexpectedly downshifted to 1st gear. The “WRENCH” warning light was illuminated. The contact restarted the vehicle to turn off the warning light. The contact called a certified Ford mechanic and was informed that the lead frame and valve body had fa... Read more