Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Feb 3, 2026
The front forward-facing camera module has failed, causing cruise control and driver-assistance features to become inoperative. Dealer diagnosis indicates the front camera must be replaced and recalibrated in order to restore cruise control and safety systems. This failure disables cruise control and driver-assist features that were standard equipment on the vehicle at purchase, resulting in a su... Read more
Incident date: Feb 7, 2026
I was driving and notice ABS light and other light came on, then noticed that when I tried to brake it felt weak, had to pump brake, then later noticed a leak on brake fluid. I took car to Toyota and they checked it and said brake booster and booster pump needed replacing and they wanted to charge me 3,000 dollars. I could not do the job so I checked around and the auto one in my area informed me... Read more
Incident date: Jan 15, 2026
The contact owns a 2023 Nissan Rogue. While driving approximately 60 MPH, the vehicle decelerated to 30 MPH. The vehicle went into LIMP Mode; however, the vehicle was able to be driven to a certified mechanic. The mechanic diagnosed the vehicle and determined that the catalytic converter could have contributed to the failure. The mechanic retrieved DTC: U06652 and U2105 and associated the failure... Read more
Incident date: Jan 15, 2026
Statement by American Honda Regarding Left and Right Front Drive Shaft Recalls Our 2011 Honda Accord, driven by our grandson, had experienced a possible breakage of the drive shaft, leaving him stranded on an off-ramp on the freeway. It appears Honda has had recalls for this mechanical failure on a limited number of VN numbers. I did find that there had been over 292 complaints according to NHTSA... Read more
Incident date: Feb 7, 2026
I was driving on the highway. There were no other vehicles nearby. I heard a loud pop/bang. I thought a tire burst but then discovered the back windshield had shattered
Incident date: Nov 25, 2025
The contact owns a 2025 Jeep Wagoneer S. The contact stated that while driving at 40 MPH, the vehicle lost motive power and stalled. While driving approximately 10 - 40 MPH on two separate occasions, the failure reoccurred. The contact stated that the roof was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. Th... Read more
Incident date: Jan 27, 2026
National Highway Traffic Safety Administration Office of Defects Investigation 1200 New Jersey Avenue SE Washington, DC 20590 Subject: Safety Defect Complaint – Integrated Charging Control Unit (ICCU) Failure Vehicle: 2026 Genesis GV70 Electrified (EV) VIN: [XXX] To Whom It May Concern, I am submitting this complaint to report a safety-related failure involving my 2026 Genesis ... Read more
Incident date: Feb 6, 2026
At about 800 miles i noticed ticking from the engine and random and intermittent jerking. Some of which were very severe that felt like someone rear ended me. I took into the dealer with my complaints. They kept my vehicle for 2.5 days and didnt give me a loaner. The my were unable to reproduce the jerking and said the ticking was normal. They showed me the ticking and said its normal and will go... Read more
Incident date: Feb 6, 2026
My 2017 Hyundai Sonata Hybrid has a permanent and recurring DTC P1326 (Knock signal range/performance) from the Knock Sensor Detection System (KSDS), indicating potential connecting rod bearing wear in the Nu 2.0L engine. The vehicle enters limp mode (reduced power, limited acceleration/speed) on the highway under load, with hard engine vibration, tinkling/knocking noise from under hood, and signi... Read more
Incident date: Feb 6, 2026
All the fiberglass Bkack trim and the Gray door panels and the middle armrest are causing skin irritation to any person that come in touch with them. I havee owned this Truck for so many years, the problem started about 4 years ago, since I only use it for towing the camper I have ignored the issue for sure this very inconvenient to sell a vehicle with only 87k because of the manufactur cheap trim... Read more
Incident date: Jan 21, 2026
I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my vin number yet, even after locating a recall for my vehicle make, model and year when researching on line.
Incident date: Feb 8, 2026
Sudden downshift and locking in lower gear, not shifting especially in tow haul mode but somtimes just driving in standard mode.
Incident date: Jan 31, 2026
on April 7, 2025, our 2024 Kia EV6 was towed away from our driveway after an ICCU failure the day before. The tow truck driver attempted to jumpstart it with a battery eliminator and he could not. He could not get it shifted into neutral and had to pull it up on the ramp with the back tires stationary, sliding up the ramp. They had it until we got it back just before April 22, and then on that day... Read more
Incident date: Jan 31, 2026
I own a 2018 Ford Edge SEL 2.0L EcoBoost (VIN: [XXX] ). On August 24, 2021, with approximately 72,062 miles, the vehicle was taken to a Ford dealership due to engine performance issues. The dealership diagnosed coolant intrusion into the engine cylinders. The dealership determined the engine was not repairable and required full engine replacement. The repair invoice explicitly states coolant pres... Read more
Incident date: Feb 7, 2026
Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspecte... Read more
Crash
Incident date: Jan 30, 2026
Constant overheating issues with coolant loss. I have changed so many parts in this engine to correct the issue and nothing is working. There are far too many complaints online with this specific model. Why hasn’t there been a recall on this issue? This is a safety concern especially when the engine loses power while driving.
Incident date: Feb 7, 2026
Auto idle malfunctioned. At a stop light the engine turned off and it took 5 minutes to restart the engine. No warning lights or messages appeared before it happened. Had the PGM-Fl Idle stop software update done 9/16/23 at 17,582 miles. Took to dealer they could not re create , the car has 46,359 miles now. This is 2nd vehicle this has happened to me , other vehicle same exact auto idle problem s... Read more
Incident date: Feb 7, 2026
I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehic... Read more
Incident date: Jan 24, 2026
After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple a... Read more
Incident date: Feb 6, 2026
Truck sometimes roughly downshifts. I always thought it was normal, but I see that others may be experiencing the same transmission issues. It has happened many times. I only have 77,000 miles.
Incident date: Feb 6, 2026
Current Mileage: ~94,000 miles Ownership: Second owner (purchased less than one year old at 17,035 miles) I purchased this vehicle in December 2018 when it had approximately 17,035 miles. Since purchase, the vehicle has been consistently and properly maintained, primarily at authorized Hyundai dealerships, with documented oil and filter changes throughout my ownership. All required Hyundai recall... Read more
Incident date: Jul 1, 2024
While scheduling service for NHTSA recall No. 25V-387/FSAM-1693 (Front Turn Signal Lamps malfunction that leads to no fulfillment of FMVSS 108 requirements) I was refused correction of the recall by the Rivian Miami Service Center rep (Service Advisor Joel). I was informed that Rivian has informed the Service Advisors that this recall will only be performed on already malfunctioning lamps or in co... Read more
Incident date: Jul 1, 2024
I purchased this vehicle on 10/16/25 through Affordable Auto Sales 692 Pleasant St Fall River Ma as it is a buy here pay here. It had 97,626 miles on it day of purchase. I noticed trouble with power steering as it is electric and kept locking up and asked several times to fix it. It didn't get repaired until the week before Christmas. On 1-10-26, took it for first oil change and it had 100,837 m... Read more
Incident date: Jul 1, 2024
I purchased this vehicle on 10/16/25 through Affordable Auto Sales 692 Pleasant St Fall River Ma as it is a buy here pay here. It had 97,626 miles on it day of purchase. I noticed trouble with power steering as it is electric and kept locking up and asked several times to fix it. It didn't get repaired until the week before Christmas. On 1-10-26, took it for first oil change and it had 100,837 m... Read more
Incident date: Dec 11, 2025
On 11/22/18, Thanksgiving Day, I was driving our 2 year-old Ford Lariat F-150 Supercrew alone on a backroad in Northern Colorado. I was going approx., 65MPH when out of nowhere the truck downshifted from 6th to 2nd gear and caused the truck to lockup, slam me into the drivers seat, and stop in the middle of a thankfully empty road. The engine made a popping sound. The truck made creaking noises fr... Read more
Incident date: Feb 6, 2026
1. Do not charge the car more 80% fire risk. 2. Loss of power stalling,software malfunction. 3. Battery/Electrical: Battery issues,erratic instrument panel gauges or lights. electronic stability control overheating. 4. Miscellaneous Concerns; Battery power loss.
Incident date: Feb 6, 2026
1. Do not charge the car more 80% fire risk. 2. Loss of power stalling,software malfunction. 3. Battery/Electrical: Battery issues,erratic instrument panel gauges or lights. electronic stability control overheating. 4. Miscellaneous Concerns; Battery power loss.
Incident date: Feb 6, 2026
A recall has been issued due to the quarter window on the vehicle may have been built with trim that may detach from the vehicle and may become a road hazard. FCA US is not fixing this repair in a timely manner and has placed a "stop sale" on the vehicle. As a result, this vehicle remains a hazard and is severely reducing the value of the vehicle. This is all caused by FCA US's failure make a simp... Read more
Incident date: Jan 16, 2026
On Friday Jan 30 around 3pm, this Rav 4 entered the short drive way in front of the garage. The car stopped, the automatic garage door was engaged. Suddenly, the car advanced, passing through the opening garage door and into and through the back wall of the garage. This is a sustaining way for the second storey. The front of the car displaced the counters inside, demolished the kitchen, almost top... Read more
Crash
Incident date: Apr 15, 2024
This vehicle has fuel problems and I'm not able to pass the emissions test for a year. This vehicle has serious electrical problems when I go in reverse the radio starts cracking and popping really loud and it's very annoying and ear splitting. I don't think it's fair that the van is not showing a recall when you issued engine fire recalls for 2014 Ford escapes l feel mine should be included??
Incident date: Apr 15, 2024
This vehicle has fuel problems and I'm not able to pass the emissions test for a year. This vehicle has serious electrical problems when I go in reverse the radio starts cracking and popping really loud and it's very annoying and ear splitting. I don't think it's fair that the van is not showing a recall when you issued engine fire recalls for 2014 Ford escapes l feel mine should be included??
Incident date: Apr 15, 2024
The brake booster went out first, replaced the brake booster and master cylinder, 2 calipers, brake pads, and rotors. The next option was to replace the brake lines. The problem was not solved; the calipers still locked up.
Incident date: Dec 15, 2025
Catastrophic Loss of Motive Power and Power Steering at Road Speed Following Recall 68C Update. Description: On February 6, 2026, my 2024 Jeep Wrangler 4xe (Mileage: 24,947) suffered a catastrophic safety failure while in motion on a public roadway. This occurred about 25 hours after the vehicle was "cleared" by a dealership for Recall 68C (NHTSA Recall 25V-741). While driving at approximately 25... Read more
Crash
Incident date: Dec 15, 2025
Catastrophic Loss of Motive Power and Power Steering at Road Speed Following Recall 68C Update. Description: On February 6, 2026, my 2024 Jeep Wrangler 4xe (Mileage: 24,947) suffered a catastrophic safety failure while in motion on a public roadway. This occurred about 25 hours after the vehicle was "cleared" by a dealership for Recall 68C (NHTSA Recall 25V-741). While driving at approximately 25... Read more
Crash
Incident date: May 7, 2021
Catastrophic Loss of Motive Power and Power Steering at Road Speed Following Recall 68C Update. Description: On February 6, 2026, my 2024 Jeep Wrangler 4xe (Mileage: 24,947) suffered a catastrophic safety failure while in motion on a public roadway. This occurred about 25 hours after the vehicle was "cleared" by a dealership for Recall 68C (NHTSA Recall 25V-741). While driving at approximately 25... Read more
Crash
Incident date: Feb 6, 2026
I do Own a Mercedes-Benz 2020 SL-550. On August 27, 2025, I was stopped at the curb adjacent to my house at [XXX] . When I gently tried to go right into driveway of my house, the tire hit the curb. When I gently again tried to release the tire from the curb, the car all of the sudden jump into the air with high speed, and hit the corner of my garrage destroying the roll-up door. I could not contr... Read more
Crash
1 injured
Incident date: Feb 6, 2026
I do Own a Mercedes-Benz 2020 SL-550. On August 27, 2025, I was stopped at the curb adjacent to my house at [XXX] . When I gently tried to go right into driveway of my house, the tire hit the curb. When I gently again tried to release the tire from the curb, the car all of the sudden jump into the air with high speed, and hit the corner of my garrage destroying the roll-up door. I could not contr... Read more
Crash
1 injured
Incident date: Jul 15, 2023
The contact owns a 2010 Chevrolet Impala. The contact stated that when the vehicle was started, the check air bag and service air bag warning lights illuminated. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V507000 (Air Bags, Electrical System); however, the VIN was... Read more
Incident date: Jul 15, 2023
The contact owns a 2010 Chevrolet Impala. The contact stated that when the vehicle was started, the check air bag and service air bag warning lights illuminated. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V507000 (Air Bags, Electrical System); however, the VIN was... Read more
Incident date: Feb 5, 2026
Driving down the interstate I noticed the steering wheel lightly jumping intermittently like it wanted to take control and turn itself. A few minutes later the power steering completely went out and the dash board display ESC OFF, Power Steering. I had no control of the vehicle. After turning the car off and then back on it would go away but happen later. Tried the recommended disconnect of the ba... Read more
Incident date: Feb 5, 2026
The forward collision warning comes on and the car completely stops. We are traveling and it happened twice on busy hwy. We were not hit but came perilously close both times. We took our car in for service and asked that they disconnect this because we have had the problem before. They said they did. It has find for about 2 months and now is starting again even though it’s supposedly disconnecte... Read more
Incident date: Feb 6, 2026
The vehicle has an ongoing oil leak originating from the engine/drivetrain area. The affected components include the intermediate shaft and related seals, which are subject to Ford technical service bulletins, and potentially the plastic engine oil pan and its sealing surfaces. The vehicle is currently operable and remains available for inspection upon request. he vehicle is actively leaking eng... Read more
Incident date: Nov 15, 2025
While performing a factory recall on the RV, the mobile RV tech discovered underlying issues. He suggested that we get an in-depth evaluation. I contacted and dropped the RV at the shop for diagnosis. The shop discovered extensive frame damage (weld break) at the main beam connecting the pin box and also total frame break and separation on the upper deck floor support. There is substantial floor s... Read more
Incident date: Jan 28, 2026
While attempting a left-hand turn, the steering wheel suddenly became stiff and unresponsive, as if the mechanical gear had bound. This sudden resistance made it impossible to complete the turn, causing the vehicle to strike a curb at low speed. A post-accident inspection at Lee Johnson Mazda (RO# 649854) confirmed extensive damage, including a bent inner tie rod, a damaged front wheel bearing/hub... Read more
Crash
Incident date: Nov 19, 2025
Odometer Fraud. The contact owns a 2008 Kia Optima. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle's transmission failure. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was 198,000. It was later discove... Read more
Incident date: Nov 19, 2025
Odometer Fraud. The contact owns a 2008 Kia Optima. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle's transmission failure. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was 198,000. It was later discove... Read more
Incident date: Nov 19, 2025
Odometer Fraud. The contact owns a 2008 Kia Optima. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle's transmission failure. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was 198,000. It was later discove... Read more
Incident date: Feb 6, 2026
Vehicle lost full power all dashboards went blank. When tried to turn off the vehicle switch didn’t turn it off after multiple attempts at complete stop on the busy road vehicle managed to turn off restart system and turn it back on
Incident date: Nov 6, 2022
The contact owns a 2022 Ford Escape. The contact stated that while driving approximately 55 MPH, the cruise control feature became inoperable. The failure of the cruise control caused the vehicle to accelerate to 74 MPH unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact stated that the dealer failed to duplicate... Read more
Incident date: Feb 6, 2026
The contact owns a 2016 GMC Canyon. The contact stated that while the vehicle was parked, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear had failed and needed to be replaced. The vehicle was repai... Read more