Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jan 12, 2026
The contact owns a 2012 Kia Sorento. The contact stated that the air bag warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the air bag warning light was permanently illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 97,000.
Incident date: Nov 10, 2022
Odometer Fraud. The contact purchased a 2004 Hummer H2. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 200,000. It was later discovered that the mileage on the Title was 210,000. Additionally, the contact stated she felt pressured to purchase the vehicle, signed the contract, and was unable to recoup... Read more
Incident date: Jan 31, 2021
I want to be clear about why I opened this case. Per Nissan’s own recall documents, the software update does not repair the defective battery cells, it only detects the issue and may disable the vehicle to prevent a thermal event. Level 3 charging remains unusable, and the underlying defect is still present. Because of this, I am requesting a repurchase or a replacement vehicle. If they say the... Read more
Incident date: Feb 8, 2026
My gauge cluster comes on and off when it feels like it I owned the car for 5 years about its been this way I got it checked by the honda dealer 2/20/2026 their diagnosis is it having an internal failure I am not sure why it has no recall I feel its due to poor soldering from the manufactur I am the second owner of this car please help
Incident date: Dec 10, 2025
The contact owns a 2018 Honda CR-V. The contact stated that while driving at 70 MPH, several unknown warning lights illuminated. The contact pulled into a gas station. The vehicle was towed to the dealer, where it was diagnosed and determined that the turbocharger had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was app... Read more
Incident date: Feb 5, 2026
On [XXX] I purchased a brand-new 2024 Nissan Altima SR from Vaden Nissan located at 10421 Abercorn Street, Savannah, GA 31419, Phone 912-920-5600; with approximately 25 miles on the odometer. On the day of purchase, the vehicle emitted a noticeable mold odor inside the cabin. The vehicle was returned to the dealership on March 11, 2024, due to the mold odor. It was again returned on March 13, 202... Read more
Incident date: Feb 8, 2026
prior case 11708370 filed 1/2/2026 spoke with [XXX] 1/22/2026. Friday 2/6/2026 Shorkey Kia Wexford calls and tells me my EV6 is fixed I can pick it up. I go into the Kia App and still have the same 3 codes as before; P056216 VCU, C160404 FR_Radar, and C28B186 ADAS_DRV. I tell them later that day when I had time to open the app to make sure the codes were corrected, called them back and said unti... Read more
Incident date: Feb 8, 2026
prior case 11708370 filed 1/2/2026 spoke with [XXX] 1/22/2026. Friday 2/6/2026 Shorkey Kia Wexford calls and tells me my EV6 is fixed I can pick it up. I go into the Kia App and still have the same 3 codes as before; P056216 VCU, C160404 FR_Radar, and C28B186 ADAS_DRV. I tell them later that day when I had time to open the app to make sure the codes were corrected, called them back and said unti... Read more
Incident date: Feb 8, 2026
prior case 11708370 filed 1/2/2026 spoke with [XXX] 1/22/2026. Friday 2/6/2026 Shorkey Kia Wexford calls and tells me my EV6 is fixed I can pick it up. I go into the Kia App and still have the same 3 codes as before; P056216 VCU, C160404 FR_Radar, and C28B186 ADAS_DRV. I tell them later that day when I had time to open the app to make sure the codes were corrected, called them back and said unti... Read more
Incident date: Feb 6, 2026
I reversing in my driveway, I heard a loud 'pop' from the front driver's side followed by a total loss of steering control. Upon inspection, a steering component (tie rod) appears to have snapped/failed. This vehicle is subject to NHTSA Recall #23V704000 for an incorrectly assembled steering rack that allows for excessive stroke length and contact with suspension components. I have not been in a r... Read more
Incident date: Feb 10, 2026
ON MY THIRD ENGINE 12626 MILES ON IT . HAD OIL CHANGED . OPENED OIL FILTER CANISTER FOUND METAL SHAVINGS BLACK SLUGE NEW ENGINE SERIAL N1251074N44X0872 THIS THE # FOR ENGINE 3
Incident date: Feb 10, 2026
The steering wheel has been sticking when turned even in the slightest. It is so dangerous because I have to over correct which causes the car to jerk. I took it to the dealership and was informed that this is a known problem but there is no recall from Mazda. They said it’s going to cost me $4500 to replace the steering rack and gear motor. It’s a 2 year old car I shouldn’t be having these... Read more
Incident date: Feb 10, 2026
1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also strug... Read more
Incident date: Jan 20, 2026
Vehicle experiences multiple simultaneous failures including “Steering Assist Reduced / Drive With Care” warning, extremely loud cooling fan operation, temperature gauge not functioning, tire pressure monitoring system failure, and widespread electrical issues (windows, mirrors, infotainment delay). Issues occurred together and are consistent with numerous owner reports for 2019 GMC Acadia mod... Read more
Incident date: Jan 20, 2026
The contact owns a 2022 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V686000 (Back Over Prevention). The vehicle was taken to the local dealer for routine maintenance, and it was confirmed that parts for the recall repairs were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact... Read more
Incident date: Jan 2, 2026
My vehicle is having an oil consumption problem. 2 quarts were missing from my oils consumption test. The dealer is now doing a secondary oil consumption test and I’ve read up and learned that there have been a lot of recalls with the engine and oils changes.
Incident date: Feb 9, 2026
While driving approximately 35–45 mph, my vehicle struck a deer in a frontal collision. The impact resulted in significant front-end damage and the vehicle was later declared a total loss. The airbags did not deploy. At the time of the crash, the vehicle was subject to an unrepaired federal safety recall involving the airbag control unit (ZF-TRW ACU recall). I experienced soreness following the ... Read more
Crash
Incident date: Feb 9, 2026
The rotation mechanism failed to lock. When turning from a side position to rear or forward facing, the car seat continues to spin instead of locking in place. If I continue to turn back and forth, it will eventually lock, but I am able to push it out of a locked position without engaging the button to release the lock.
Incident date: Jan 7, 2026
Driving under normal conditions, heard a “pop” near the rear of the car and within seconds had an immediate loss of power. The dashboard had lit up with “Check electric vehicle system” and was limited to 20 MPH on a 45 MPH road with no safe place to stop. Was able to limp car home, dealer confirmed ICCU was faulty and had to be replaced. My family was very very lucky to not be on a highway... Read more
Incident date: Jan 7, 2026
Driving under normal conditions, heard a “pop” near the rear of the car and within seconds had an immediate loss of power. The dashboard had lit up with “Check electric vehicle system” and was limited to 20 MPH on a 45 MPH road with no safe place to stop. Was able to limp car home, dealer confirmed ICCU was faulty and had to be replaced. My family was very very lucky to not be on a highway... Read more
Incident date: Jan 7, 2026
Pulled into a parking lot and made a turn. While coasting at low speed (5-10mph) searching for a parking spot vehicle all of a sudden started to accelerate.
Incident date: Feb 4, 2026
around august of 2025 the gauge cluster went black and i can no longer see my total miles, gas gauge, and any warning lights that may appear on screen i.e. door ajar. because of this, i have almost gotten in car accidents because my gas runs out unknowingly. one time it put me in serious danger on the interstate having to add gas while cars were flying past me. there were no warning lights, check ... Read more
Incident date: Feb 4, 2026
As I was leaving the gas station the Check engine light flashed on and off then the car was like turning on and off fast and a loud clunk sound and the Fuel pump module exploded gas sprayed all over the gas station. Huge fire hazard and the car began to smoke Vehicle experienced a sudden catastrophic fuel system failure involving fire risk and loss of propulsion. The incident occurred without wa... Read more
Incident date: Feb 4, 2026
As I was leaving the gas station the Check engine light flashed on and off then the car was like turning on and off fast and a loud clunk sound and the Fuel pump module exploded gas sprayed all over the gas station. Huge fire hazard and the car began to smoke Vehicle experienced a sudden catastrophic fuel system failure involving fire risk and loss of propulsion. The incident occurred without wa... Read more
Incident date: Jan 19, 2026
I was driving on a normal sunny day when every light on my dashboard came on. I initially panicked thinking my car was going to shutoff while I was driving it. This is in conjunction with the car stalling out when the auto shutoff feature malfunctions. After researching the issue, I realized the safety camera was no longer working and a major concern. A malfunctioning front camera can prevent the ... Read more
Incident date: Feb 6, 2026
I purchased this 2025 Honda CR-V Hybrid on 11/06/2024 from Tower Honda in Longview, Texas. I purchased the vehicle with the Hankook Kinergy GT tires already on there, and these tires are still on here till this day. On January 19th, 2026, I went in for an oil change, and my service advisor mentioned a tire rotation. Once they were finished with the vehicle he did share with me that I only had 10%... Read more
Incident date: Feb 9, 2026
I purchased a new 2023 Toyota RAV4 Prime on March 30, 2023. During the summer of 2025, the vehicle's instrument panel began to fail and by October it completely failed. This component is digital and when it fails, drivers have no access to a vehicle's speed, fuel, temperature and other important matters. The failure is the subject of a Safety Recall issued in September of 2025, because the lack of... Read more
Incident date: Feb 9, 2026
The contact owns a 2016 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle jerked with an abnormal sound coming from the vehicle. The contact stopped the vehicle, and there was an unknown warning light illuminated. The vehicle was turned off and restarted; however, while driving, the failure reoccurred with several unknown warning lights illuminated. The vehi... Read more
Incident date: Feb 9, 2026
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The contact stated that the failure disabled the cruise control feature. The vehicle was taken to a dealer, where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The contact was informed tha... Read more
Incident date: Jan 27, 2026
Receiving ACC, lane keep assist, front collision , auto high beam errors on the instrument screen. None of the safety features work. Cruise control does not work.
Incident date: Jan 15, 2026
Multiple 12v batteries, the battery management system, and ICCU have all failed on my Ioniq 5. During my 13-month lease, this vehicle has been inoperable for more than 30 cumulative days due to the same recurring defect. The vehicle was taken to an authorized Hyundai dealership multiple times, but the defect was repeatedly misdiagnosed and not corrected, resulting in continued failures and extende... Read more
Incident date: Feb 6, 2026
Transmission 10R80 2 times now my transmission has slipped while trying to accelerate from a stop entering the flow of traffic. Both times it has happened after the transmission has warmed up to operating temperature. No it has not been confirmed or inspected by a dealer or independent service center. There has been no warning lights or messages. The transmission irregularly slips shifting to ... Read more
Incident date: Feb 8, 2026
Odometer Fraud. The contact's husband purchased a 2015 Ford F-150. The contact stated that while researching the VIN online a day later, the contact discovered that there was a mileage discrepancy. The contact discovered that an auction had previously sold the vehicle to the seller. The vehicle was a private sale. The contact contacted the auction, and it was confirmed that the vehicle was sold to... Read more
Incident date: Feb 7, 2026
Needed to use horn in an emergency situation and that's when I found out my horn no longer works. 20,000 miles on 2023 Hyundai Santa Fe.
Incident date: Jan 30, 2026
The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. The transmission message was displayed. The vehicle was taken to an independent mechanic, and there were metal particles in the transmission fluid. The vehicle was not repaired. The mechanic called an unknown local dealer and confirmed that parts were on backorder. The manufacturer w... Read more
Incident date: Feb 9, 2026
The contact owns a 2016 Ram 1500. The contact stated that while driving approximately 20-30 MPH, the steering wheel jerked to the left. Additionally, while making a turn, the steering wheel jerked to the opposite direction. The contact stated that the failure recurred on several occasions. The message "Check Power Steering" was displayed. The vehicle was taken to an independent mechanic, where the... Read more
Incident date: Dec 31, 2024
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light was flashing on the instrument panel, and the vehicle lost 4WD functionality. The vehicle was driven to an independent mechanic, where it was diagnosed and determined that the 4WD was inoperable. The vehicle was not repaired. The manufacturer was not notified of the failure. ... Read more
Incident date: Jan 15, 2026
The contact owns a 2019 Lincoln MKT. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware... Read more
Incident date: Jan 15, 2026
The contact owns a 2019 Lincoln MKT. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V827000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware... Read more
Incident date: Jan 15, 2026
Going down the interstate on 2/7/26, 56 miles from home and my Kia lost power, no lights or warning, loud bang from the engine, smoke rolling out of the back and engine is completely dead. 149,000 miles. Called several tow truck companies, and each asked make and year of vehicle, and immediately after, "Did your engine go? Kia has that problem." Me and my sister were left stranded on the side of t... Read more
Fire
Incident date: Jan 14, 2025
Below features stopped working and when I showed it to the dealership, it was diagnosed to be a Failed Front Camera which I had to get replaced at the dealership to get below features restored. Adaptive Cruise Control Forward Collision Warning Lane Keeping Assistance Auto High-Beam Headlights
Incident date: Dec 9, 2025
While driving at any speed, 55 , 65 my truck downshift to 1st gear. It locks up the back tires and the truck starts squealing. And sometimes while driving it just jumps into limp mode into 3rd or 5th gear and it wont come out of 3rd or 5th gear. I do understand there is a recall for this but Ford is telling me my truck is not included in the recall.
Incident date: Nov 30, 2025
Automatic emergency braking system deployed unexpectedly on acceleration from a traffic light stop. Vehicle was about 10-15 MPH and system operated with no brake pedal input. A vehicle behind had to do a panic stop to avoid collision. Deployment disengaged when accelerator pedal was released. My wife, principal driver, was in the car. She advised this had occurred two times before. No recal... Read more
Incident date: Nov 28, 2025
Turbo waste gate failed at under 66,000 miles, that’s just was soon after warranty expired at 60,000-5years GM recalled a select group for turbos for this year. This turbo on the 1.5L cars, falls and should be replaced on all models.
Incident date: Jan 23, 2026
The vehicle experienced a catalytic converter efficiency failure that was confirmed by an authorized dealership in January 2025. The dealer indicated the catalytic converter required replacement; however, the replacement was not performed, and the vehicle was returned to service with an unresolved emissions defect. Less than one year later, the vehicle developed recurring emissions system failure... Read more
Incident date: Jul 25, 2019
My son and I were in a major crash on a freeway, we were hit by a semi-truck, sent into a spin, hit by another vehicle and stopped by slamming into freeway guardrail. The car was totaled. My son was driving and airbags on the drivers side all deployed but nothing deployed on the passenger side at all.
Crash
Incident date: Jan 15, 2026
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Dec 23, 2025
The contact owns a 2024 Lincoln Navigator. The contact stated that while driving approximately 55 MPH on several occasions, the transmission independently shifted into neutral(N). The contact stated that during each failure, the drive(D) button was pressed without depressing the brake pedal first. The contact stated that an undisclosed message was displayed. The vehicle was taken to the dealer on ... Read more
Incident date: Feb 3, 2026
The front forward-facing camera module has failed, causing cruise control and driver-assistance features to become inoperative. Dealer diagnosis indicates the front camera must be replaced and recalibrated in order to restore cruise control and safety systems. This failure disables cruise control and driver-assist features that were standard equipment on the vehicle at purchase, resulting in a su... Read more