Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Feb 2, 2026
The contact owns a 2016 Land Rover Range Rover. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front suspension made an abnormal sound while driving over a bump in the roadway, while depressing the brake pedal, or while tu... Read more
Incident date: Sep 1, 2025
Will pulling camper, truck lurched with hard shift at around 35mph and caused a sudden slow down in traffic. Truck then went into limp mode with engine light illuminated. Pulled over to turn vehicle off and restart. Attempted to gain speed again and similar lurch with hard shift at around 35-40mph. Vehicle again in reduced power mode. Was able to ease truck to dealer where code reader showed ... Read more
Incident date: Sep 1, 2025
[XXX] *PERSISTENT LOW COOLANT - REQUIRING CONSTANT TOPPING OFF THE COOLANT FLUID * ENGINE OVERHEATING * ODOR OF COOLANT LEAK n the affected vehicles, a lack of coolant circulation could cause an engine to overheat, resulting in a crack in the cylinder head. A cracked cylinder head can result in a pressurized oil leak. Oil that comes into contact with a hot engine surface increases the risk of a f... Read more
Incident date: Oct 2, 2025
A failure of the ICCU resulted in a maximum speed of about 25 mph and eventually a total loss of power.
Incident date: Oct 2, 2025
A failing alternator caused me to take my kia into a mechanic for OEM replacement. The mechanic informed me that the engine rattles. I got to talking with the mechanic and told him that my car has been experiencing high oil consumption with no 'low oil' warning light on the dash and ive checked my oil periodically between changes and have found the dip stick bone dry multiple times. A year later, ... Read more
Incident date: Jan 20, 2026
The vehicle has experienced repeated incidents of sudden reduced engine power and loss of acceleration while driving. On multiple occasions, while traveling at highway speeds, the vehicle failed to respond normally to throttle input and would not accelerate as commanded and loss of power steering making it difficult to turn the steering wheel and apply brakes. One incident resulted in throwing my ... Read more
Crash
Incident date: Feb 1, 2025
The vehicle wanders down the road side to side. It’s constantly wandering you have to keep correcting it. It also feels like the steering has a gap in it when you go to correct it. It has been at Honda several times. We were told the last time it may need an alignment so Honda did an alignment and it just made it worse. Vehicle has 11000 miles or so.
Incident date: Feb 1, 2025
Went to Greenwood and dealer said you need that recalled PTU. Said, “ it is unsafe to drive Jeep with bad PTU and is leaking transmission fluid! Had to park it and bought different car! Still have and transmission is not smooth or sealed! This is a very long not solved jeep issue. Send me or my dealer the recalled PTU part already! Rediculous bad stellaris MOPAR company. Am very very angry. Spee... Read more
Incident date: Feb 1, 2025
called dealer faulkner gmc multiple times while recall was in force they kept saying they would schedule me when part was available found out that recall was over never got the airbag replaced this is a serious safety defect that needs to be fixed please investigate
Incident date: Aug 1, 2025
After 68C recall has been performed and "passed" the car will lose acceleration and power when trying to go up a hill. Will not accelerate when in electric mode.
Incident date: Feb 4, 2026
The emergency brake came on and the engine turned off on its own , may be a faulty sensor in the seat. Sensor is detecting no one is in the drivers seat, and you are sitting in it. Car put on emergency brake and shut engine off at red light, as it turned green and you move foot from brake to gas pedal, putting car at risk of collision from behind. Dealership said they can’t reproduce this and th... Read more
Incident date: Feb 4, 2026
I discovered the rear lift gate glass of my vehicle to be shattered while parked inside of my garage. There was no known external contact that impacted the glass. There is glass remaining inside of the door itself after the glass was replaced by Acura. This is an issue that is widespread on this model vehicle.
Incident date: Jan 2, 2026
My car is safely in my driveway. It only has 18,000 miles driven. It became stuck in wheel drive, greatly reducing my ability to drive the vehicle. The 2014 Cherokee is known for PTU failures in which the unit overheats or leaks fluid into the electronics, causing the system to lock in 4WD and display "Service 4WD" or "4WD System Unavailable". Will my dealership fix this problem under a past reca... Read more
Incident date: Jan 20, 2026
The above vechile was taken to a Ford dealership when the trouble started with the transmission. Understanding the problem was and still related to the transmission, with the recall for reason for the recall. They took it in and "fixed" said problem. Now some 3 yrs later I still have the problems. They said they reprogrammed the computer on the transmission which they said was the problem. Which t... Read more
Incident date: Jan 16, 2026
When I purchased the vehicle I was told I could use Apple CarPlay, or Toyota's Drive Connect. Apple works better so I've always used that. I am used to having to clear Toyota's pop up ads for Drive Connect several times per week, even once per day. Recently Toyota's Drive Connect ads pops up on screen every few minutes regardless of what hands free app I'm trying to use (navigation, phone call, ... Read more
Incident date: Jan 16, 2026
I was sitting in the car with my daughter with the car in park, but the engine was on. Suddenly the engine started revving, and I thought her foot hit the peddle but it wasn't the case, and she had to turn the car off. I then got into the driver's seat and started the car again, and it did the same thing. I turned the car off and had to Uber home.
Incident date: Feb 12, 2026
Tire Size: ST225/75R15 DOT 1AD B4TRT1 3420 Manufacturer: Trailer King- These tires are dangerous!! While towing my travel trailer, driving at the posted speed limit of 65mph in October 2025, the driver side rear trailer tire failed (1st). After replacement with the spare, approximately 35 miles further down I-95, the passenger side rear tire failed (2nd). Both tires were replaced in South Carol... Read more
Incident date: Feb 12, 2026
When driving you could smell fumes, it would jerk, and kick in and out of gear and would have no heat. Coolant was always low with no visible leaks to the mechanic.
Incident date: Feb 12, 2026
When driving you could smell fumes, it would jerk, and kick in and out of gear and would have no heat. Coolant was always low with no visible leaks to the mechanic.
Incident date: Feb 12, 2026
I was entering my drive way waiting for the garage to open suddenly my car just accelerated and hit the wall.
Crash
2 injured
Incident date: Feb 9, 2026
I was driving across a major intersection when the car slammed on the brakes for no reason. There were no shadows. I was not under a bridge. It is an overcast day. No direct sun. My safety was at risk because I could have been hit by oncoming traffic when I was trying to go forward.
Incident date: Jan 15, 2026
HYBRID SYSTEM FAILURE ----- 2025 Hyundai Elantra Hybrid (blue trim) The instrument panel showed Hybrid System Failure, and the ENGINE DIED on the freeway at 70 mph. Luckily, I was able to pull to the right shoulder on a busy freeway. I tried restarting the car, but the instrument panel turned off after one second for the first two tries, and then nothing would turn on. I had it towed to Lithi... Read more
Incident date: Jan 15, 2026
The vehicle whose VIN and other identifying details are stated above was sold on May 27 by [XXX] , owner of Koza Transportation LLC, to my company, Skyturk Transportation LLC, which I established in the United States. At the time of sale, the vehicle’s mileage was represented as 395,204 miles and supported by video and photographic evidence. However, subsequent investigations revealed that the s... Read more
Incident date: Oct 30, 2025
1. Active Head Rest Inadvertent Deployment Driver's side 2. seat warmers and steering wheel warmer won't turn off unless vehicle is turned off and on again.
Incident date: Feb 6, 2026
Vehicle Safety Complaint – 2024 Chevrolet Equinox I am reporting a safety defect involving unintended vehicle movement and improper shutdown behavior. While operating my 2024 Chevrolet Equinox, I was able to shut the vehicle off even though it was not in Park. After shutdown, the vehicle rolled forward on its own and struck a tree. At the time of the incident, the radio remained on despite the... Read more
Incident date: Feb 3, 2026
The contact owns a 2019 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the windshield. The vehicle was taken to a dealer, and the contact was informed that the exterior A-pillar trim retention clips were loose and needed to be replaced, and the contact was provided an estimate for the repair. The contact then received notifi... Read more
Incident date: Feb 3, 2026
Known transmission failure.whining noise when accelerating. T-SB-0008-21
Incident date: Feb 3, 2026
To whom it concern,I bought this jeep grand cherokee overland in December of 2025,for mandal Buick-gmc 11290 mandal pkwy D'lberville,ms 39540,so I drove the jeep to my son house on the way there it just stop pulling going down the highway, we made it back to our daughter house Sunday night,monday morning we got ready to come home to stakville jeep wouldn't move suspension on the back just popping,... Read more
Incident date: Feb 3, 2026
To whom it concern,I bought this jeep grand cherokee overland in December of 2025,for mandal Buick-gmc 11290 mandal pkwy D'lberville,ms 39540,so I drove the jeep to my son house on the way there it just stop pulling going down the highway, we made it back to our daughter house Sunday night,monday morning we got ready to come home to stakville jeep wouldn't move suspension on the back just popping,... Read more
Incident date: Feb 12, 2026
I have a 2016 Subaru Forester and started 3 weeks ago with a problem when I turn it on all the lights on the dashboard turn on and the car won't star. The mechanic has changed the battery and the problem continues. It's happened three times now that it's suddenly shut off while I'm driving. It was very scary. Now the mechanic said that I have to take to the dealer because it is the body control mo... Read more
Incident date: Feb 12, 2026
I have a 2015 Ram 1500, my experience is not unique and this issue is well known online. The ABS module (Part No: 68228991AD) is no longer working and my truck has been having an issue with this for about 3 years. The Parts departments in dealerships will typically say that the manufacturer is "looking" for a new contract parts supplier and say that a certain date is upcoming, but it always gets p... Read more
Incident date: Feb 1, 2026
The contact owns a 2015 Kia Soul. The contact stated that while driving at 20 MPH, the brakes became inoperable. There were no warning lights illuminated. The contact stated that the vehicle was towed to the local dealer for Service Campaign SC334 - Brake Line Corrosion. The vehicle was repaired after 35 days, but the failure recurred. While driving approximately 40-45 MPH, the brakes became inope... Read more
Incident date: Jan 5, 2026
Transmission total failure at 118000 miles vehicle had shutting and jerking problems for about 40000 miles.
Incident date: Feb 11, 2026
The car will cut off while driving and across the dashboard it’ll say “press brake to start engine”.
Incident date: Feb 11, 2026
When driving the truck, the RPMs will randomly jump up and down without accelerating or shifting gears. At times it will also randomly shift when it doesn't need to shift. It downshifts more than it upshifts. This happens at a steady cruise down a highway and sometimes it is like it takes a minute or two to figure out which gear it actually needs to be in. It seems like the transmission may not be... Read more
Incident date: Feb 11, 2026
This vehicle had 55,000 miles serviced by the dealer only. While driving vehicle warning system started displaying multiple notifications of multiple system failures. When diagnosed the vehicle experienced a blown head gasket. I contacted the dealer and they told me that this was a common problem with the engines in Honda CRV 2017, 2018 and 2019. The Service department informed me on that part... Read more
Incident date: Dec 31, 1969
Vehicle Information 2025 Tesla Model Y Approx. 30,000 miles Purchased new ~11 months ago Incident Description While driving at highway speed, the front trunk (frunk/hood) of my 2025 Tesla Model Y unexpectedly opened. The hood immediately flew upward, flipped backward over the windshield, and shattered the windshield. The frunk had not been opened in approximately two weeks prior to the incident... Read more
Incident date: Dec 26, 2025
While driving car, I heard a "pop" sound coming from the back seat, my ICCU had failed and then there was a sudden loss vehicle power and the car went into a limp mode. The car only had 5,650 miles on it. This is a serious safety hazard. The car was towed to the dealership and a new ICCU was installed. The replacement part was the same model number that had failed. I was advised by the service adv... Read more
Incident date: Feb 2, 2026
I am reporting a safety incident involving my Tesla while Autopilot/Full Self-Driving was engaged. On February 11, 2025 at approximately 9:22 am, on Waccamaw Medical Park Ct Conway, SC 29526, I was driving on a normal city street with the system actively controlling steering and speed. Without any warning or alert, the vehicle suddenly steered to the right toward the curb and struck it. I was ve... Read more
Incident date: Feb 11, 2026
There is a great deal of vibration at highway speeds. It has been like this since I purchased the car.
Incident date: Mar 15, 2023
I’m reaching out regarding a serious vehicle incident that occurred in September 2024 involving my 2024 Acura ZDX. The vehicle i am leasing, accelerated forward into our property under circumstances that remain unclear and crashed into our garage, tearing down approximately half of the structure. During the event, the vehicle struck my girlfriend, causing her to sustain significant injuries, in... Read more
Crash
2 injured
Incident date: Jan 15, 2026
While driving at 10 mph on a residential street, I experienced a sudden and dangerous loss of power braking assistance, making the pedal nearly impossible to depress. An expert Volvo technician has confirmed that the brake vacuum pump failed because the exhaust camshaft, which drives the pump, sheared or failed internally. I want to emphasize that this catastrophic mechanical failure occurred at ... Read more
Incident date: Feb 11, 2026
I took the vehicle in for the engine recall. They put in the higher viscosity oil. Shortly thereafter the engine failed. They are trying to claim it's not related to the recall issue.
Incident date: Feb 11, 2026
The contact called on behalf of the owner of a 2017 Ford F550. The contact stated that while one of the employees was driving at highway speeds, a diesel fuel-burning odor was coming from the engine and entering the cabin of the vehicle through the A/C vents. No warning lights were illuminated. The driver pulled over to the side of the road and turned off the vehicle. The driver exited the vehicle... Read more
Incident date: Feb 7, 2026
The car can't start because of the recall
Incident date: Jun 14, 2024
Rear camera, back over prevention system malfunction. Rearview camera image does not display, fails to meet Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.” This happened after the PODS repair was made. Local VW dealer is requiring a diagnostic fee though the problem started immediately after it was serviced.
Incident date: Jan 23, 2026
My cp4 fuel pump failed on my 2020 ford f250 and died while towing my 7000lb trailer for my business and had to get towed to shop to find out the entire fuel system needs replaced and ford dealer has it and says because recall 24s78 for my vehicle is on pause that there is nothing they can do about it and I’m stuck without my truck which I need for my business and believe ford is responsible to ... Read more
Incident date: Jan 23, 2026
As the vehicle begins to pull away via creeping the user places foot on accelerator pedal and gently pushes it to accelerate the vehicle from a stop. The car loses power intermittently and jerks aggressively trying to accelerate but somehow unable to, if you’re really careful you can avoid this danger by accelerating slower than a Walmart electric mobility scooter. A clear danger on the road. It... Read more
Incident date: Jan 23, 2026
I am writing to report a critical safety defect in my vehicle, a 2019 Ram 1500 Big Horn , involving a catastrophic failure of the heater core (heater coil). This failure creates an unreasonable risk to motor vehicle safety as defined under 49 U.S.C. § 301. Safety Risk 1: Acute Toxicity and Driver Impairment The failed component is releasing vaporized ethylene glycol directly into the passenger ca... Read more
Incident date: Mar 1, 2023
1. I'm not sure what component or system malfunctioned. The dealership has said something different every time it's had to be taken in. The first time they said it could have been the dip stick. The second time they said they didn't know but did an update to the car's system. Last week, was the third time we've had to take it in and they said they are doing an oil change and replacing the air inta... Read more