Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Jan 28, 2026
UNKNOWN AIR CONDITIONER WORKS WELL FOR ABOUT 1 HOUR, THEN SUDDENLY THERE'S A FUNNY NOISE AND THE HEAT COMES OUT INSTEAD OF COLD AIR. WE HAVE INFORMED GENESIS DEALER ABOUT THE PROBLEM, BUT THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY. WE HAVE SEEN MULTIPLE REPORTS OF THIS ISSUE BUT GENESIS HAS NOT ISSUED A RECALL FOR THIS POTENTIALLY DANGEROUS AND HAZARDOUS PROBLEM.
Incident date: Jan 28, 2026
I recently purchased this vehicle. The driver seatbelt does not retract snugly when fastened. The tensioner is not working. I am afraid it will not hold me if I crash. I will fix this. It is a serious safety issue!
Incident date: Jan 28, 2026
ICCU failed needed replacement, 2 weeks after 12v battery died.
Incident date: Feb 16, 2026
2020 Buick Encore GX; pulling out of a service station, my check engine light illuminated, and message on cluster stated: Engine Power Reduced. I loss throttle response for accelerating. Accelerator pedal was pushed to the floor and no acceleration. Vehicle entered limp mode. Drove 15 miles from service station to my home, in limp mode, unable to accelerate. Called a technician mechanic who check... Read more
Incident date: Feb 8, 2026
I went to the Quirk Chrysler Dodge Jeep RAM dealership of Dorchester (on hallet street) to have my vehicle recall serviced & I was turned away because I was told that the dealership does not service cars passed a certain mileage limit.
Incident date: Feb 13, 2026
I have had my transmission in my jeep Wrangler fixed five times it is still barely working. As well as I am having an extremely bad death wobble when I drive, which is very unsafe for me and my son when we are in the vehicle. We have been trying to keep getting it fixed, but it seems like nothing is working. As well as my lights have been going in and out on my dashboard, which is again unsafe dur... Read more
Incident date: Feb 15, 2026
The contact owned a 2024 Mazda CX-50. The contact stated that while driving at an undisclosed speed, after exiting the freeway, the contact was distracted, and when the contact turned to face the road, the vehicle rear-ended the vehicle in front. The contact stated that from the impact, the vehicle that was rear-ended was pushed into the vehicle in front. The contact stated that the crash imminent... Read more
Crash
1 injured
Incident date: Feb 15, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20 MPH, the vehicle stalled. Several minutes later, the vehicle restarted and operated normally. On other occasions, the vehicle had to be towed to the residence after the failure. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The... Read more
Incident date: Feb 15, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 20 MPH, the vehicle stalled. Several minutes later, the vehicle restarted and operated normally. On other occasions, the vehicle had to be towed to the residence after the failure. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The... Read more
Incident date: Feb 1, 2026
Upon driving car about a month after purchase the transmission hesitated, with jerking and a Loud hard clunk sound. Took vehicle to dealer and dealership stated none of the mentioned malfunctions noticed. They updated some software. Continued driving vehicle and malfunctions started again. Looked online for similar issues and found quite a few similar comments.
Incident date: Oct 15, 2025
BMW illegally stopped updating my car which relies totally on it’s OS system in its iDrive. You used to be able to download them to a usb stick. 1 year newer cars can remotely still download the updates. This is dangerous and needs to be addressed. It is also biased and runs my entire car. The download should still be available for free. There was a technical report but BMW doesn’t honor that.
Incident date: Dec 19, 2025
The contact owns a 2004 Toyota Tundra. The contact stated that while driving approximately 40 MPH, there was an abnormal screeching sound coming from the vehicle. The contact then saw sparks coming from the rear driver’s side of the vehicle, and the driver’s side rear wheel was turned sideways. The vehicle was pulled over to the shoulder and was later towed back to the residence. The vehicle w... Read more
Incident date: Jul 10, 2025
The contact owns a 2026 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The contact called several dealers and was informed that the part to do the recall repair was not yet available, and that the manufacturer had placed a pause on the part for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more
Incident date: May 27, 2025
Main battery failure, can not charge, can not drive car. Warning light(s) on dashboard. High voltage battery needs to be replaced.
Incident date: Jul 17, 2025
The digital dash instrument panel screen is delaminating.
Incident date: Jul 17, 2025
The digital dash instrument panel screen is delaminating.
Incident date: Jul 17, 2025
The contact owns a 2022 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with fuel injector failure. The contact was informed that the fuel injector needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V4670... Read more
Incident date: Nov 1, 2025
The vehicle experienced a sudden failure of the Integrated Charging Control Unit (ICCU). While driving, a loud "pop" was heard, followed immediately by a "Check Electric Vehicle System" warning on the dashboard. The vehicle then entered "Limp Mode" with significantly reduced propulsion. The 12V battery became depleted, leading to a complete loss of motive power and loss of electronic safety system... Read more
Incident date: Nov 1, 2025
I have put 3 water pumps in my 2023 ford bronco big bend since buying the bronco brand new put the first one in September 2024 second one in May of 2025 and know February of 2026. Also put two vacuums pumps in 2026 in the same week
Incident date: Dec 31, 1969
The contact owns a 2022 GMC Yukon. The contact stated that while operating the vehicle, the computer system malfunctioned, causing the instrument cluster to turn off unintendedly. Additionally, the doors failed to immediately unlock, and the driver’s side mirror could not be adjusted. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The manufacture... Read more
Incident date: Dec 31, 1969
The contact owns a 2022 GMC Yukon. The contact stated that while operating the vehicle, the computer system malfunctioned, causing the instrument cluster to turn off unintendedly. Additionally, the doors failed to immediately unlock, and the driver’s side mirror could not be adjusted. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The manufacture... Read more
Incident date: Feb 16, 2026
Rocker arm bearings went bad, need to replace all rockers and perhaps a cam or 2, this is know as the Penstar tick due to poor quality metals from Chrysler . They need to do a recall and fix for all affected cars as this is a labor intensive job and could cost up to 3000 dollars in repairs!
Incident date: Feb 16, 2026
My vehicle is subject to an open safety recall (NHTSA Recall 25V-741) involving high-voltage battery separator damage that may cause a vehicle fire when parked or charging. The recall has been active on this vehicle for over four months. The manufacturer and dealers have confirmed the recall applies but have not provided a remedy timeline or parts availability. The vehicle is considered unsafe to ... Read more
Incident date: Aug 8, 2025
I am reporting a premature failure of two critical engine components: the Heat Management Module (Coolant Pump/Thermostat assembly) and the Oil Filter Housing. Despite the vehicle's low mileage (40,000 miles), the Heat Management Module began leaking coolant, posing a significant risk of engine overheating and sudden loss of power while driving. Simultaneously, the Oil Filter Housing has developed... Read more
Incident date: Jan 1, 2026
One day five different warning lights appeared. Since, air bags, seat belt tensioners,traction control,abs,and 4x4 have been disabled
Crash
Incident date: Dec 19, 2025
While driving, both the digital instrument cluster and the center infotainment screen will randomly freeze, become completely unresponsive, or shut off entirely. This occurs without warning and while the vehicle is in motion. When the instrument cluster freezes or turns off, critical driving information such as speed, warning indicators, fuel level, and other safety alerts are no longer visible. ... Read more
Incident date: Dec 19, 2025
Car software automatic update and sensor stuff not workin at all when some thing happen & Dealer Can’t fix that problem need to priority service from NHTSA
Incident date: Jan 26, 2026
Received a warning light and vehicle decelerated with a loss of power. After researching the issue it was determined that it was the crankshaft sensor that had become delaminated. Of which there is a current recall that would not be honored by FCA
Incident date: Feb 15, 2026
Transmission and torque converter, were effected on my car. Safety concerns were witness when wife was driving on freeway with our 4 kids and car was jerking and not going like it’s was suppose to. We drove to slow lane were we proceeded to destination slowly . Problem was detected when transmission light came on when my wife and sister in law were driving on freeway. America Honda didnt want ... Read more
Incident date: Feb 15, 2026
Faulty check valve and EVAP canister/vent While fueling the vehicle, the automatic shut-off closes and will not allow it to fill the tank. This causes fuel to spill out due to backing up in the fill hose. It takes approximately 15-20 minutes to fill the vehicle because the fuel backs up, the pump clicks off prematurely, and it will not allow the fuel to flow consistently to complete fueling. When ... Read more
Incident date: Feb 15, 2026
This is regarding a 2014 Model S fully electric vehicle. Any reference to an 'engine' simply implies the motor. Accelerator pedal became unresponsive and abruptly lost drive power while going ~55mph on the highway. The PRND display on the display panel went red. Car was towed to the service center Immediately after this malfunction, I somehow cruised along towards the shoulder with just with bra... Read more
Incident date: Sep 16, 2025
The car was burning through oil every 14 -21days. Car has been jerking and taking a while to accelerate. Went to machine to see what’s going he suggested I go to the dealership because there’s no leaks visible. But added more oil so I wouldn’t go without oil there was nothing available for me to come in right away and before my appointment my car started to speed up out of nowhere then compl... Read more
Incident date: Feb 14, 2026
cv problem clicking sound every time I turn with low speed .
Incident date: Feb 14, 2026
my air bag light is on again , my front end was hit bad and they air bags didn't deploy and after the car was fixed the light is always on again, Hyundia can't fix it or find parts to replace it
Crash
Incident date: Feb 14, 2026
my air bag light is on again , my front end was hit bad and they air bags didn't deploy and after the car was fixed the light is always on again, Hyundia can't fix it or find parts to replace it
Crash
Incident date: Jan 31, 2026
Truck went into limp mode. Would not shift. Stayed in one gear and would not back up. The truck basically downshifted from 8th to 2nd gear, causing me to lock up the brakes and almost lose control. Several warning lights on the dash. It's been at a transmission shop for over 3 weeks. They are having issues being able to get parts from GM. They are having problems fixing it. The blind spot lights... Read more
Incident date: Feb 13, 2026
My frame is rotting, with literal holes in it. I spoke with a dealership and they stated the recall had been fixed in 2015, prior to me owning it. I was told to contact the manufacturer and they said it would be an out of pocket expense. When I research the recall, the affected area of the frame is the same, with no apparent fixes.
Incident date: Feb 13, 2026
Dealer reported the incorrect mileage on my vehicle when I took it in for service. Now today when I came in 02/16/2026, they told me about this issue and it affected my warranty and also affected my car fax record for my vehicle.
Incident date: Feb 13, 2026
front subframe and both front lateral links came loose due to welded nut not present
Incident date: Feb 13, 2026
Driving 55 mph down road when my 2018 Nissan rogue SL AWD automatically slammed on the brakes by itself. Lights on the dashboard flashed and it made horrible breaking sound The force flung me forward but seat belt locked up holding me in place. There was absolutely nothing or no one fffcccffin front me. Luckily no one was behind me eor they would’ve hit me. Can’t figure out a way to turn off ... Read more
Incident date: Feb 15, 2026
Transmission failure 2 Times. First time experienced jerking and some smoke coming out and second time same jerking and smoke along with electrical system failure. Nissan paid 40% the first time to help and I paid 60% even though I did not agree with that I did it. 2nd time they refuse to pay anything because of warranty even though it only took 40, 000 miles and transmission went out gain. Obvio... Read more
Incident date: Feb 15, 2026
Transmission failure 2 Times. First time experienced jerking and some smoke coming out and second time same jerking and smoke along with electrical system failure. Nissan paid 40% the first time to help and I paid 60% even though I did not agree with that I did it. 2nd time they refuse to pay anything because of warranty even though it only took 40, 000 miles and transmission went out gain. Obvio... Read more
Incident date: Feb 15, 2026
I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti QX60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion.The hood had b... Read more
Incident date: Dec 31, 2025
My low beam heads both stopped working at the same time. Upon investigation I identified the problem came from corrosion of the relay in the battery junction box. This problem exactly matches a Ford recall for some 2013 Ford fiesta manufactured in Canada. My vehicle is not covered by this recall, but the problem and failure point is identical. The text of that recall is as follows: "Safety recal... Read more
Incident date: Dec 31, 2025
The automatic sliding doors are malfunctioning and will not open. We bought this vehicle used from Fred Anderson Kia of Greenville.
Incident date: Feb 26, 2025
It should be noted, recall 23S65 has already been done prior to this incident. On 12/27/2025, while driving northbound on I65, south of Louisville KY, I lost the rear differential. I was in the middle lane and had to get over to the emergency lane while towing an unloaded flatbed trailer weighing about 4000 lbs. I was almost struck by a couple trucks but was able to get over into the emergency... Read more
Incident date: Feb 13, 2026
The transmission shifting got increasingly rough over time, and then suddenly refused to shift into gear/reverse. The Ford shop told us it was the reverse solenoid, but it ended up requiring a full transmission rebuild. Safety of the car refusing to shift gears led to loss of power several times, unable to accelerate in traffic, until total failure occurred. Problem was inspected by Ford deal... Read more
Incident date: Feb 13, 2026
Panoramic sunroof exploded when I was driving not external force was involved to make the sunroof explode the sound was like a gunshot small particles of glass fell to my face
Incident date: Feb 15, 2026
The rear differential had a contained catastrophic failure. The vehicle had been serviced according to the manufacturer schedule and by their own dealers. The car had never been off road. The failure occurred at 106,500 miles and 6.3 years.
Incident date: Feb 15, 2026
Recall was performed on truck about a year ago for the pedestrian collision automatic braking. Today the truck locked up the brakes in traffic and there wasn’t a pedestrian in sight. I believe the recall didnt truly fix the issue, as it has given false alerts before without applying the brakes