Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Feb 4, 2026
The infotainment touchscreen in my 2018 Subaru Outback has developed severe screen delamination and now generates persistent “ghost touch” inputs. The screen registers touches without any driver interaction. While the vehicle is in motion, the system frequently activates functions on its own, including changing audio sources, adjusting settings, and opening menus. This occurs repeatedly and u... Read more
Incident date: Feb 4, 2026
The truck was a part of the L87 recall inlcuding the 6.2L engines. It passed their pico inspection. They changed the oil. I was driving down the interstate in Memphis rush hour traffic with my daughter in the backseat and suddenly lost all propulsion. The dash said please start truck. I lost all power to the engine. I had to navigate high speed traffic and merge lanes safely. The cars stuck behind... Read more
Incident date: Feb 4, 2026
Wheels / Tire Pressure Monitoring System The tire pressure monitoring system (TPMS) on my 2020 Ford Explorer intermittently fails to detect the tire pressure in one or more tires. The system will show missing pressure readings or fail to display a reading for a tire. The vehicle may operate without accurate tire pressure information being displayed to the driver. This creates a potential safety ... Read more
Incident date: Sep 10, 2025
I have had multiple occurrences where as I'm accelerating into a turn at normal /slow speeds the traction control activates and my vehicle almost comes to a stop almost causing an accident with the vehicles behind me. This was on dry pavement and not heavy acceleration so the traction system should not have activated.
Incident date: Sep 10, 2025
I have had multiple occurrences where as I'm accelerating into a turn at normal /slow speeds the traction control activates and my vehicle almost comes to a stop almost causing an accident with the vehicles behind me. This was on dry pavement and not heavy acceleration so the traction system should not have activated.
Incident date: Mar 4, 2026
When reversing in a dark or low light area I can't see behind the vehicle on the backup camera display. It seems like there is no night vision and the reverse lights don't illuminate behind the vehicle enough to see in the display or the rearview mirror. I've almost backed into objects because you cannot see behind the vehcle.
Incident date: Mar 6, 2026
The contact owns a 2020 Dodge Durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V280000 (Air Bags); however, the VIN was not ... Read more
Incident date: Mar 6, 2026
The contact owns a 2021 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the traction control and other unknown warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that a software update was needed. The vehicle was repaired out of pocket. The battery was previously replaced as a temporary repair. The manufactu... Read more
Incident date: May 12, 2025
The transmission jerks at low speeds between 10mph-60mph. Has been duplicated at Lincoln dealership. A torque converter was replaced , but did not correct problem. I know that there is a class action suit for this problem for 2019-2021 it needs to add the 2022 suv also. Lincoln paid for parts , I paid labor . Total repair was 2200$
Incident date: Dec 10, 2025
The contact owns a 2021 Forest River XLR Toy Hauler equipped with Castle Rock Tires, Tire Line: ST Tires, Tire Size: 225/75/R15, DOT Number: TJULT 1MT. While driving approximately 70 MPH, the RV suddenly started to swerve, and the steering wheel became unstable. The contact regained control of the steering wheel and parked the vehicle on the shoulder of the roadway. Upon inspection, it was discove... Read more
Incident date: Dec 10, 2025
I was stopped at a traffic light and when it tire we green I was unable to drive as the emergency brake was holding the vehicle. I was unable to release it. Car would not go forward or backwards. Finally was able to drive after disconnecting battery for a few minutes. Drive directly to repair station. They changed the e brake switch, and the motor on one side of rear brake and the caliper also. Wa... Read more
Incident date: Feb 26, 2026
Rear view camera displays upside down. Repairs not available at this time
Incident date: Mar 5, 2026
The car only has 150 miles on it and I bought it 3 days ago and there is a LOW ENGINE OIL warning on the dash.
Incident date: Mar 5, 2026
The car only has 150 miles on it and I bought it 3 days ago and there is a LOW ENGINE OIL warning on the dash.
Incident date: Mar 5, 2026
The car only has 150 miles on it and I bought it 3 days ago and there is a LOW ENGINE OIL warning on the dash.
Incident date: Mar 4, 2026
My 2023 Ford Escape acts like it is about to stall out once I hit the gas from a stop. It has happened multiple times. After idling for 10 minutes when I go to take off it will shift so hard that it pushes you forward in your seat. It has not been taken to a dealership yet since no light comes on and it doesn’t happen all the time. It has put my safety at risk since I was turning on the highway... Read more
Incident date: Mar 4, 2026
Hard, delayed, jump from idle when accelerator is pressed. Hard shift from park to reverse.
Incident date: Sep 11, 2024
DESCRIPTION OF THE SAFETY DEFECT On February 24, 2026, an Audi-certified technician at Audi of Milwaukee discovered substantial rust perforation of the rear subframe on my 2014 Audi A4 Allroad (Repair Order #[XXX]). The technician documented the condition as follows: “INSPECTED REAR SUBFRAME CORROSION. RECOMMEND TO REPLACE REAR SUBFRAME AND RELATED PARTS.” The quoted cost to replace the rear s... Read more
Incident date: Sep 11, 2024
The trim on my 2018 Ford explorer is almost completely detached now if this causes an accident and somebody were to possibly die due to this faulty, trim clip coming off on the road then that’s a big problem. It needs to be fixed immediately when you buy a beautiful vehicle like this there’s no reason the trim on the vehicle should be falling apart my guess it’s a very easy part to have manu... Read more
Incident date: Sep 11, 2024
The contact owns a 2023 Harley-Davidson RH1250 Sportster S. The contact stated received notifications of NHTSA Campaign Number: 25V590000 (Steering) and 26V075000 (Steering); and the vehicle developed a secondary failure in the steering bearings. The contact stated that the recall repair caused the damage, and the dealer refused to include the bearings in the recall repair or provide a no-cost rep... Read more
Incident date: Dec 14, 2024
I was sold this 2024 Mazda cx30 from Ken ganley kia located in mentor Ohio (44060) the vehicle started showing major electrical issues. when they occur I have no control of the functions of anything in the cabin (infotainment, heat/air, braking system,) just to name a few. My wife and I were assured we were purchasing a good safe and reliable used vehicle. I feel this vehicle is extremely unsafe ... Read more
Incident date: Jan 16, 2026
Hello, I has problems driving my car like by brakes braking out of nowhere. There was even a couple times I felt like the car swerved, even though I did not do anything to the steering wheel. Then I found out I had a recall that said not to drive the car because it was dangerous so I parked it in my driveway and I have not driven it for many months as I’ve been getting rental cars. Eventually, I... Read more
Incident date: Nov 17, 2025
Upper radiator hose leak with 36,750 miles(just out of warranty) 3 days after it was at dealer for oil change and replacing the heat shield. Apparently VERY common in these vehicles which says they are aware but haven't FIXED the issue, should be a RECALL!!
Incident date: Sep 24, 2025
The instrument panel has gone black since approximately January 23, 2026 other than a recall notice there has been no messages or anything on the vehicle. The dealer has tried to order a new dash three times and each time Toyota has canceled it because it is a recall issue however this has been going on 39 days so far.
Incident date: Mar 5, 2026
The contact owns a 2015 Nissan Altima. The contact stated that in September 2025, an unknown hood latch recall repair was performed by the dealer, but six months later, while the vehicle was parked and attempting to open the hood, the hood failed to open. The contact state while driving approximately 65 MPH, the hood unexpectedly popped open. The contact stopped, pulled over to the side of the roa... Read more
Incident date: Feb 28, 2026
Hi, was driving Vehicle GMC 1500 Denali, vehicle Lost power, all Lites lite up on Dashboard, Vehicle Just lost power and i swerved off Road and sideswiped a Plant Holder on side of Road, damaging side passenger Rear door. I bought the truck to GMC Rvc and they said vehicle Blew Cam shaft and Lifters. I explained to them I'm very concerned for others safety in these Vehicles with the 6.2 Engine. So... Read more
Crash
Incident date: Nov 30, 2025
We were traveling across country from Michigan to Arizona. We were 50 miles outside Tucson, AZ on [XXX]. Traveling 80 mph in a 75 mph zone, in passing lane and felt like car exploded and all airbags deployed and we came to a quick stop. No major injuries to either of us. One vehicle incident, did not collide with anything or hit any debris. It was a clear day, road conditions good, no noises, ligh... Read more
Crash
Incident date: Nov 30, 2025
Brake rotors warped around 33k miles under standard operating conditions. Manufacturer refused to replace under warranty. On an EV, this is completely unacceptable mileage to replace brakes (should last 70-100k or more). Research shows others with this model encountering similar issues. There must be a defect with these rotors.
Incident date: Mar 5, 2026
The contact owns a 1999 Infiniti Q45. While the vehicle was parked, the contact became aware that the driver's seat belt strap was shredding. The vehicle was taken to the dealer at the manufacturer's request. The contact was informed that the seat belt strap needed to be replaced and that the part was ordered. The vehicle was not repaired. The manufacturer was made aware of the failure and a case ... Read more
Incident date: Mar 5, 2026
Automatic 6 speed transmission has down shifted to 1st gear 3 times this week while traveling 30 to 40mph locking the rear wheels and red lining the motor in traffic.
Incident date: Feb 28, 2026
The contact owns a 2012 Chrysler 200. The contact stated that occasionally, while driving at various speeds at night, the headlights intermittently became inoperable. The failure occurred with the high beam and low beam headlights. Additionally, the windshield wipers only operated at high speeds because the variable speed control was inoperable. There was no warning light illuminated. The battery ... Read more
Incident date: Mar 5, 2026
Engine failure, left rear cylinder knocking
Incident date: Mar 5, 2026
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that a message to complete the recall was displayed. The local dealer was contacted several times. The contact stated that the manufacturer had exce... Read more
Incident date: Mar 3, 2026
While driving northbound on US-280 freeway, the vehicle experienced sudden deceleration with maximum speed limited to approximately 40 mph. The dashboard displayed a "Check Power Supply" warning. The vehicle required a tow to the dealership. Dealer diagnosis indicates likely ICCU (Integrated Charging Control Unit) failure. This is a known issue affecting multiple Hyundai Ioniq 5 vehicles, with num... Read more
Incident date: Feb 10, 2026
In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), t... Read more
Crash
1 injured
Incident date: Feb 10, 2026
My car completely died and would not start up ending up towing it to the mechanic and he said it was the dc to dc converter and I heard this has been happening to mild hybrid Range Rovers / Sport an all electric ones too.
Incident date: Feb 9, 2026
When I started my truck, a "service power steering" error was displayed in my DIC. My power steering lost all control. After driving for 10 minutes and then shutting the truck off for about 5 minutes, the system reset. This looks very similar to the recall #N212333900, but 2021 Silverados were not included with the recall. This is the 2nd time it happened. The first time was in 2023. It's pr... Read more
Incident date: Mar 3, 2026
Everything working properly and just fine until Monday 3/2/26 when I started the vehicle to go to work, the main radio multimedia screen was black and did not display anything. No sound was playing either along with when I placed the car in reverse, there was not the backup camera display as well. Everything was pitch black. I then proceeded to drive the car to work and then decided to take it to ... Read more
Incident date: Mar 3, 2026
For several months I've received "Service 4WD" notifications in my car and I have noticed it has difficult getting up hills specifically if there is any snow/even rain. I brought it in for repair and was told it was the Transfer Case Assembly (PTU) which is a very common issue they've seen with these Jeeps. I told them to go ahead and order the part to fix it. About a week later the service per... Read more
Incident date: Mar 3, 2026
The contact owns a 2025 Toyota Camry. The contact stated that while driving approximately 2 MPH into the garage, the vehicle stalled. The contact was unsure if the vehicle was running on the gasoline engine or the battery at the time of the failure. There was no warning light illuminated. The contact shifted the vehicle to park(P) and turned off and restarted the vehicle. The contact stated that t... Read more
Incident date: Mar 3, 2026
I have an oil pan leak and when I went online to see what the problem may be, I found that many people were having the same problem as I have for my year make and model vehicle, but it has not been recalled for the manufacture to repair.
Incident date: Mar 3, 2026
With the cruise set at 55-60 mph the Rpms will jump, along with a slight shudder feeling. Cruise control has turned off a few times due to this. Cruise set at 25mph and would shudder/lunge forward. Torque converter is showing it’s slipping and will need replaced. No check engine lights.
Incident date: Mar 3, 2026
While driving my 2010 Toyota Prius, the brake warning lights suddenly illuminated and the brake pedal became soft and unresponsive. Stopping distance increased significantly, and the vehicle required much more pressure to slow down. This created an unsafe situation in traffic and could have easily resulted in a collision. A Toyota dealership diagnosed the issue as a failure of the brake booster a... Read more
Incident date: Mar 3, 2026
Electronic Cabin Heater- EV/ Hybrid component that acts as a heating element when driving in electric mode. Common issue since the Chrysler Pacifica eHybrid plug in vehicle was manufactured. Safety: Extreme temperatures we’ve experienced would prevent heat from dispersing in the engine cabin and potential damage to engine/ EV components due to no thermal regulation. Has been reproduced and rep... Read more
Incident date: Mar 3, 2026
Subject: Broken Driver Seat Metal Rod – Safety Hazard in 2015 Kia Sorento To Whom It May Concern, I am writing to report a serious issue involving the driver’s seat in my 2015 Kia Sorento, specifically a broken metal rod inside the seat frame. This part appears to be part of the seat's internal adjustment mechanism and should not fail under normal use. Its failure presents a potential safety h... Read more
Incident date: Mar 3, 2026
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact had received the notification 2 years prior. The contact stated that while driving approximately 75 MPH on the highway, the A-pillar trim clip detached on the passenger’s side of the vehicle. The A-... Read more
Incident date: May 1, 2025
Component: Faulty coolant control valve causing reduced acceleration and check engine light to come on. Fan is constantly on when reduced acceleration is displayed. Safety: can overheat, reduced acceleration can cause an accident. Problem reproduced: Dealer did check and confirm codes and errors. Dealer confirmed item failed. Coolant control valve needs to be replaced.