Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 9, 2026
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Mar 9, 2026
i WAS TRAVELING ABOUT 50MPH ON A HIGHWAY AS I WAS APPROACHING VEHICLES STOPPED FOR A TRAFFIC LIGHT I APPLIED MY BRAKES NORMALLY AND THE TRUCK WOULD NOT SLOW DOWN SO I PRESSED ON THE BRAKES AS HARD AS I COULD AND THE CAR JUST CONTINUED FORWARD TILL FINALLY I PLOWED INTO THE REAR OF ANOTHER VEHICLE. I HAD NO BRAKES, THE ABS NEVER KICKED ON OR THE VSC.
Crash
Incident date: Feb 27, 2026
I am submitting this complaint regarding Ford safety recall 25SA9 for my 2019 Ford Fiesta involving the rearview camera. This recall has remained unresolved for over 14 months. I opened a case with Ford and was instructed to continue waiting, but no repair has been completed and no meaningful resolution has been provided. Because this is a safety recall, 1 am concerned that the remedy has not been... Read more
Incident date: Feb 27, 2026
Brand new car and its widely reported of front suspension noise, particularly with the RWD models. My car is the RWD model and I have the distinct and noticeable front suspension noise at non highway speeds.
Incident date: Feb 27, 2026
2023 RV unit experienced front cap cracking through complete cap. Grand Design stated it was a paint issue and would not warranty the damage. 2025 RV unit experienced exact same front cap cracking throughout the cap, side corners of cap and front side seam separation of RV. Interior seam and trim separation greater than reasonable and customary for an RV of this age and quality build. Repair sho... Read more
Incident date: Mar 1, 2026
The contact owned a 2024 Honda Civic. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a six-vehicle crash on a major highway. The contact vehicle was crashed into twice on the front end and once on the rear. The contact stated that the contact's vehicle was the fifth vehicle involved in the six-vehicle crash. The air bags did not deploy. The veh... Read more
Crash
1 injured
Incident date: Mar 1, 2026
Entered car on very cold day. Put heater and defroster on high, drove about a mile and then the window cracked.
Incident date: Mar 1, 2026
I was stopped at a red light with brake on, my vehicle leaped forward on its own three times, with the brake on, the force was so strong I thought someone rear-ended me. No warning lights, the acceleration was load.
Incident date: Mar 1, 2026
I have been noticing that when my rear camera goes out that it takes out the heater controls, the maps and the radio and my screen goes totally blank, is this another issue or is it all related. Thank you.
Incident date: Mar 8, 2026
Touch screen system has completely stopped turning on (and wont turn on) any time the outside temperature drops below about 70 degrees fahrenheit. Per online research this is a common, known issue and given that this prevents the use of key saftey features such as the backup camera and climate controls I am unsure why this has not yet initiated a safety recall. I have dealt with this for the past ... Read more
Incident date: Mar 6, 2026
The contact owns a 2014 Mercedes-Benz CLA-Class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine. The contact stated that the vehicle had caught fire; however, the fire extinguished on its own. There were no prior warning lights illuminated. There were n... Read more
Fire
Incident date: Mar 9, 2026
The back up camera is going black when I go in reverse but sometimes it works.
Incident date: Mar 9, 2026
The back windshield shattered, and seems to be buckling in on its self.
Incident date: Mar 8, 2026
Vehicle: 2020 Subaru Ascent (Build Date: March 2020) Component: Power Train – Automatic Transmission – Hydraulic Pressure Sensor / Wiring Harness The vehicle developed a flashing "Transmission Service" warning and check engine light. It was inspected by a certified technician at Lithia Reno Subaru. Diagnostic scan identified multiple transmission-related codes including P0137, P0700, P2096, ... Read more
Incident date: Aug 15, 2025
While driving higher speeds (45 mph+) I have had my vehicle start shaking very violently which results in me having to slam on my breaks to gain control of my vehicle. When this happens I have been traveling on the highway or interstate which puts other drivers at risk due to me unexpectedly having to come to a halt to gain control of my vehicle. I have taken my vehicle to the mechanic multiple ti... Read more
Incident date: Mar 9, 2026
While driving higher speeds (45 mph+) I have had my vehicle start shaking very violently which results in me having to slam on my breaks to gain control of my vehicle. When this happens I have been traveling on the highway or interstate which puts other drivers at risk due to me unexpectedly having to come to a halt to gain control of my vehicle. I have taken my vehicle to the mechanic multiple ti... Read more
Incident date: Mar 9, 2026
While driving higher speeds (45 mph+) I have had my vehicle start shaking very violently which results in me having to slam on my breaks to gain control of my vehicle. When this happens I have been traveling on the highway or interstate which puts other drivers at risk due to me unexpectedly having to come to a halt to gain control of my vehicle. I have taken my vehicle to the mechanic multiple ti... Read more
Incident date: Mar 9, 2026
When I make a u turn the wheel makes a loud clicking noise.
Incident date: Oct 15, 2025
After stop at traffic light with air conditioning on, the auto idle stop system engaged. When the brake was released, the engine stalled, able to be restarted after 5-10s. Problem exactly matches NHSTA investigation EA25004.
Incident date: Oct 15, 2025
After stop at traffic light with air conditioning on, the auto idle stop system engaged. When the brake was released, the engine stalled, able to be restarted after 5-10s. Problem exactly matches NHSTA investigation EA25004.
Incident date: Feb 23, 2026
Second row passenger seatbelt alarms even when the seat belt is connected and secured. Went to dealer and needed a new seat belt installed. Now receiving dash warnings of supplemental seat belt issues.
Incident date: Feb 23, 2026
Second row passenger seatbelt alarms even when the seat belt is connected and secured. Went to dealer and needed a new seat belt installed. Now receiving dash warnings of supplemental seat belt issues.
Incident date: Mar 5, 2026
Sudden loss of propulsion at highway speed in lane of travel. Multiple vehicles almost ran into my vehicle as this was happening and alap afterwards, because I couldn’t get it out of the lane of travel all the way. It was towed to the dealer and determined to have a seized engine. There were zero lights or sounds preceding the loss of power. Safety recall N252494003 was performed at dealer in Se... Read more
Incident date: Aug 5, 2025
While driving my 2023 Nissan Rogue (approximately 51,000 miles), the vehicle completely lost all electrical power twice. The first incident occurred on Wednesday while stopped at a traffic light, and the second occurred on Friday afternoon after parking the vehicle; in the second instance, it would not start and had to be towed to the dealership. Prior to the failures, the vehicle displayed CVT Ma... Read more
Incident date: Nov 8, 2025
I purchased this vehicle new in June 2025. About a month after the dealer service inspection, the vehicle suddenly would not start at all. The key fob sometimes cannot unlock the door, and I have to use the backup key to open it. After entering the vehicle, the engine will not start. I previously brought the car to the dealer for inspection, but they said no issue was found. Now the problem has ha... Read more
Incident date: Aug 22, 2025
I purchased this vehicle new in June 2025. About a month after the dealer service inspection, the vehicle suddenly would not start at all. The key fob sometimes cannot unlock the door, and I have to use the backup key to open it. After entering the vehicle, the engine will not start. I previously brought the car to the dealer for inspection, but they said no issue was found. Now the problem has ha... Read more
Incident date: Aug 22, 2025
HECU failure on my 2013 Kia. My specific VIN # is not included in this repair but the year make and model are under recall sc197. My brakes are going all the way floor. There is a leek internally inside the hydraylic electonic control unit which is a fire hazard as well as a hydraulic failure. This is a massive safety and liability concern.
Incident date: Aug 22, 2025
I have a 2024 Honda Prologue EX AWD, leased new, with approximately 16,000 miles. At approximately 13,000 miles, I started to hear clicking/cracking from the front of the car while turning under either acceleration or braking. I soon learned that this was a common issue with the Prologue's front axles. I had my local dealer inspect it in November 2025, and they heard the noise. However, I was told... Read more
Incident date: Mar 8, 2026
The problem is on the recall, I understand my car is not on the VIN recall list but it's the same problem. Potential Recalls for 2017 Q50: Fuel Pump Control Module (2.0L engines): Improper software may cause the engine to stall.
Incident date: Mar 9, 2026
Michelin X Green Energy Saver A/S 225 / 50 R17 94V. Treadwear 480. Temperature A Traction B Max Load 670kg, 1477lbs DOT B3 0A 08EX 3221 All 4 tires, front driver, front passenger, rear passenger and rear driver show signs of failing or premature chunking of tread wear. The tires have 29,200 miles are driven on newer paved roads to work. The tires are filled with Nitrogen. The car i... Read more
Incident date: Mar 9, 2026
Michelin X Green Energy Saver A/S 225 / 50 R17 94V. Treadwear 480. Temperature A Traction B Max Load 670kg, 1477lbs DOT B3 0A 08EX 3221 All 4 tires, front driver, front passenger, rear passenger and rear driver show signs of failing or premature chunking of tread wear. The tires have 29,200 miles are driven on newer paved roads to work. The tires are filled with Nitrogen. The car i... Read more
Incident date: Mar 9, 2026
The exhaust system and muffler fell off the bottom of my vehicle. The bolts holding the exhaust together failed and broke which led to this. This is a common failure with the newer trailblazer that GM is failing to acknowledge. There have been multiple reports of this. I had my vehicle inspected by Webb Chevy in oak Lawn IL and all the mechanic could say is “they don’t make them like they us... Read more
Incident date: Feb 12, 2026
Car has an NACS charger port, and is advertised by KIA as compatible with Tesla Superchargers and home chargers. The car will not charge at a supercharger nor at home using a Tesla charge cord that works with a Tesla Model 3.
Incident date: Feb 12, 2026
The contact owns a 2014 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Mar 6, 2026
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shak... Read more
Incident date: Mar 6, 2026
1)Numerous Gas Cap ‘red warnings’ were fixed each time 2)Driver-side ‘Seat Belt’. Fixed. 3)Check engine light ‘off and on’ will quit after 5-10 minutes 4)Stabilitrak/Traction-control (red light warnings), on and off, finally stayed on: Took back to Parsons of Antigo, WI dealership for repair; they said it was fixed. I left dealership at their closing time, started car, the car was shak... Read more
Incident date: Mar 6, 2026
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked with the headlight switch set to the Automatic Off/On position, the headlights blinked continuously, the bulb became red, and then the headlights became inoperable. While the headlight switch was in the on position, the headlights operated as designed. There was no warning light illuminated. The vehic... Read more
Incident date: Mar 2, 2026
Driving down the highway and I lost all the gears it went from driving speed then wouldn’t go over 30 mph. When I got pulled into a business on the side of the road then tried to restart it it then wouldn’t go into reverse. It was dangerous because there was cars behind me going the speed limit then my car just lost speed. No warnings it’s not throwing any codes. Looking on the internet it s... Read more
Incident date: Feb 23, 2026
RECALL CHECK AND THEY KEPT MY CAR AND SAID THEY WILL NOT REPLACE IT
Incident date: Feb 28, 2026
The car stopped several times and had to be towed! One day the car just wouldn't start! My brother took it to the dealership and they said it needed a new engine!
Incident date: Mar 2, 2026
The car only has 79 miles and the transmission is slugglisg it has a delay in it when you accelerate. and lots of 2019 Jeep Cherokee latitude plus have been recalled for the transmission. Just not my VIN number, but my car is having an exact same problem as the other 2019.
Incident date: Mar 2, 2026
The contact owns a 2025 Mazda CX-90. The contact stated that while driving the vehicle at an undisclosed speed, there was a very strong gasoline odor coming from the vehicle, and the vehicle hesitated while depressing the accelerator pedal. Additionally, the battery charge was low. The vehicle was towed to a dealer, but was not diagnosed. The contact stated that the vehicle was a new vehicle. The ... Read more
Incident date: Mar 2, 2026
The contact owns a 2025 Mazda CX-90. The contact stated that while driving the vehicle at an undisclosed speed, there was a very strong gasoline odor coming from the vehicle, and the vehicle hesitated while depressing the accelerator pedal. Additionally, the battery charge was low. The vehicle was towed to a dealer, but was not diagnosed. The contact stated that the vehicle was a new vehicle. The ... Read more
Incident date: Apr 11, 2025
my girlfriend had bought a car from a dealership in Pennsylvania and the car is registered in Pennsylvania at a dealer called premier world wide auto sales. when she had bought the car all four of the tires i believe should have failed pa safety inspection and the owner of this shop keeps telling me that they pass one hundred percent even though the tires have signs of dry rot all the way around a... Read more
Incident date: Apr 11, 2025
my girlfriend had bought a car from a dealership in Pennsylvania and the car is registered in Pennsylvania at a dealer called premier world wide auto sales. when she had bought the car all four of the tires i believe should have failed pa safety inspection and the owner of this shop keeps telling me that they pass one hundred percent even though the tires have signs of dry rot all the way around a... Read more
Incident date: Apr 11, 2025
I am reporting a safety concern involving unintended acceleration in a 2025 Volkswagen Jetta SE (VIN [XXX] ) Te vehicle has experienced two separate incidents in which it surged forward unexpectedly when shifting from park to drive while my foot depressed the brake pedal. The first incident occurred in approximately August 2025 while attempting to move the vehicle into a residential garage. When... Read more
Crash
Incident date: Mar 9, 2026
1. Component: The engine head gasket and the combustion system (specifically Cylinder 2). Specifics: A leak-down test confirmed a failure in Cylinder 2, leading to coolant intrusion. This was initially masked by a water pump code, but after the water pump was replaced and the code returned, a borescope confirmed "clean" pistons (steam-cleaned by coolant) and tap scarring. Availability: Yes, the ve... Read more
Incident date: Mar 9, 2026
I can not gain speed. The dealership says it’s the catalytic converter and there is an active recall for this on Kia souls. They previously did recall work to my car but now the catalytic converters not showing as a recall
Incident date: Mar 4, 2026
A MANUFACTURER RECALL NOTICE NEEDS TO BE ISSUED ASAP. Exhaust is leaking into passenger cab due to a defective exhaust mounting bracket. Was replaced 1 year ago at the dealer at considerable cost to vehicle owner. Now this defective part has failed a second time. A MANUFACTURER RECALL NOTICE NEEDS TO BE ISSUED ASAP. This presents a health hazard as well as financial loss due to defective manuf... Read more
Incident date: Sep 9, 2024
Within 10 days of purchasing this vehicle a certified Subaru dealership documented the following safety defects. Both front CV axles failing and clicking on turns creating loss of vehicle control risk. EPS electronic power steering fault codes creating safety critical steering concern. CAN bus communication fault U0073 affecting multiple vehicle safety systems simultaneously. CVT transmission flui... Read more