Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 11, 2026
The Variable Geometry Turbocharger Actuator failed on my 2019 2500HD Silverado. There was a significant decrease in power. This was most noticeable on uphill grades where speed would drop to between 35 and 40 mph on a 75mph speed limit highway. On several occasions, vehicles came close to hitting me because of my slow speed.
Incident date: Mar 10, 2020
I was driving along in my 2013 MB GL450 with the M278 engine when the engine stopped. I had it towed to my home and checked it out. I had a suspicion the engine was seized. I eventually had to towed to my closest MB dealership for evaluation. The engine was seized. Their further investigation revealed that a wrong oil filter had been installed when the oil was changed 5 months and 3000 miles ... Read more
Incident date: Mar 13, 2026
The current b-pillar trim issue that Ford hasn't remedied. In October 2025 my b-pillar broke off my car while driving, shatteringagainst the car behindme. When it did that the wiring immediately caused my liftgate to think it was open and I have not been able to access that back of my suv since then. In order to do so a piece in the door had to be removed and I have to crawl thru the vehicle to ma... Read more
Incident date: Dec 1, 2024
The current b-pillar trim issue that Ford hasn't remedied. In October 2025 my b-pillar broke off my car while driving, shatteringagainst the car behindme. When it did that the wiring immediately caused my liftgate to think it was open and I have not been able to access that back of my suv since then. In order to do so a piece in the door had to be removed and I have to crawl thru the vehicle to ma... Read more
Incident date: Mar 9, 2026
Airbag light comes on due to some failure in the passenger seat. This vehicle year has had a recall on the same issue but this VIN number was not included for some reason. Another consumer posted his assessment which I have attached. My vehicle falls under his category. He has sold his since his was never resolved.
Incident date: Mar 9, 2026
Airbag light comes on due to some failure in the passenger seat. This vehicle year has had a recall on the same issue but this VIN number was not included for some reason. Another consumer posted his assessment which I have attached. My vehicle falls under his category. He has sold his since his was never resolved.
Incident date: Mar 9, 2026
Airbag light comes on due to some failure in the passenger seat. This vehicle year has had a recall on the same issue but this VIN number was not included for some reason. Another consumer posted his assessment which I have attached. My vehicle falls under his category. He has sold his since his was never resolved.
Incident date: Mar 12, 2026
The moonroof spontaneously shattered when I was driving on the freeway which sounded like a gunshot. There were no external factors such as debris from other vehicles and the temperature outside was relevantly constant at about 78F. No other cars were close to me or in front of me. For almost the entire 2 years I had my car, nothing has ever damaged the moonroof glass. I do want to note an observa... Read more
Incident date: Mar 12, 2026
The moonroof spontaneously shattered when I was driving on the freeway which sounded like a gunshot. There were no external factors such as debris from other vehicles and the temperature outside was relevantly constant at about 78F. No other cars were close to me or in front of me. For almost the entire 2 years I had my car, nothing has ever damaged the moonroof glass. I do want to note an observa... Read more
Incident date: Dec 31, 2025
While I the vehicle was on, the seat belt malfunctioned. The issue appears to be the same one described in the recall. During the incident, the belt tightened / locked unexpectedly and caused significant pressure to my chest. Since then I’ve been experiencing chest pain. The air bag light in the car is now on.
1 injured
Incident date: Mar 13, 2026
My 2015 Ford Transit 350 equipped with the 3.2L diesel engine experienced a failure of the high-pressure fuel injection pump at approximately 72,000 miles. The pump generated metallic debris which contaminated the entire fuel system. The vehicle began experiencing drivability problems including loss of power and intermittent stalling. The vehicle was diagnosed by a Ford dealership, where metal co... Read more
Incident date: Mar 12, 2026
Headlights are recessed and snow can pack in the recess which blocks the light. The snow renders the headlights useless and makes for unsafe driving conditions.
Incident date: Mar 12, 2026
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The c... Read more
Incident date: Mar 12, 2026
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rearview camera displayed an upside-down image. No warning light was illuminated. The local dealer was contacted. The contact stated that the man... Read more
Incident date: Mar 13, 2026
I bought this 2022 Jeep Renegade in 2023. Upon changing the oil today (3/13/2026) my mechanic found a rear main seal leak. He stated to check for recalls/safety as this should not be happening; the car only has 54,000 miles on it. I have called a couple friends that have one and they too have leaks. Is this covered for repair under a recall? Also the engine stalls when I try to take off, jerking ... Read more
Incident date: Mar 13, 2026
The engine oil light came on during late September or early October of 2024 while on the highway. There was a severe loss of power. I was able to get the car back to my residence and changed the oil filter and oil. The error persisted, I then changed the oil pressure switch to see if that was the issue, but it did not resolve. In approximately December of 2024, a friend who is a mechanic and has t... Read more
Incident date: Mar 13, 2026
I purchased a 2025 Subaru Forester Hybrid VIN [XXX] on July 26, 2025 from Schumacher Subaru, 3031 Okeechobee Blvd. West Palm Beach, Florida 33409. On March 11, 2026 I filled the gas tank to 100% capacity. The ambient temperature was 72 degrees Fahrenheit. I parked the vehicle in our garage with the door closed. Two hours later my wife notified me that there was a strong smell of gasoline throug... Read more
Incident date: Mar 10, 2026
Drivers airbag did not deploy in car accident that included substantial front and back end damage to vehicle. This vehicle was purchased used, and from a used car dealership just months prior to accident. Buyer had vehicle further inspected by a neutral third party to ensure safety. The side impact airbags deployed on impact. Head injuries were sustained when drivers head hit the sun visor then th... Read more
Crash
1 injured
Incident date: Sep 1, 2025
While driving home from Costco with my entire family in the vehicle (4 children and my pregnant wife), I noticed the engine misfiring while traveling on Interstate 80 and mentioned to my wife that something felt off with the vehicle. After exiting I-80 onto Route 46 East at the Denville exit, the truck reached the first traffic light where the vehicle rumbled violently, shook, and completely shut ... Read more
Incident date: Jan 7, 2026
At approximately 1750 miles the truck transmission began to shift in lower gears extremely violently. Every time that truck would shift in this manner, it would cause a startle effect and divert my attention away from driving to trying to determine what was going on. I immediately took the truck to my local Ram repair shop where they found metal shavings in the transmission oil pan. They told me I... Read more
Incident date: Jun 9, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part for the recall repair was not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufactu... Read more
Incident date: Jun 9, 2025
Car would not engage in reverse. Stranded and needed a tow into dealership. Also experienced rough shifting especially when accelerating in lower gears. Dealership said It needs a new Transmission Control Valve which is a known issue with my model and there has been a recall yet my specific VIN was not included in this recall!!! Dealer says the part needed is on backorder with no listed date of wh... Read more
Incident date: Oct 6, 2025
This vehicle has experienced three separate safety failures within only a few months of ownership. Incident 1: While driving with my children in the vehicle, the battery warning light illuminated and the vehicle immediately entered a low-power “turtle mode,” rapidly losing speed in traffic. The vehicle had to be towed to the dealership. Incident 2: While traveling approximately 60 mph, the h... Read more
Incident date: Oct 10, 2025
The contact owns a 2021 Volvo XC90. The contact stated that upon shifting to Drive(D) while the vehicle was on an incline, the vehicle rolled back before moving forward as intended. The contact stated that the failure had been recurring, causing the vehicle to hit a garage door and a brick mailbox on two different occasions. The contact stated that the tailgate was opened and sustained a dent whe... Read more
Crash
Incident date: Dec 31, 1969
6.2L ENGINE NOISE AT START UP AND STAYS ON AND LOSES ENGINE POWER SLUGGISH ALL OF A SUDDEN WHILE DRIVING SAME ISSUE LIKE THE CURRENT RECALL ON ALL 6.2L EXCEPT MINE WAS BUILT RIGHT BEFORE APPROVED RECALL DATES BUT HAS SAME ENGINE L87 WITH SAME ISSUE AND IS CURRENTLY UNDRIVEABLE AND DANGEROUS IF TAKEN ON ROAD. REGULAR OIL CHANGES AT 50% OIL LIFE WITH RECOMMENDED MOBIL1 OIL & ACDELCO OIL FILTER.
Incident date: Dec 31, 1969
6.2L ENGINE NOISE AT START UP AND STAYS ON AND LOSES ENGINE POWER SLUGGISH ALL OF A SUDDEN WHILE DRIVING SAME ISSUE LIKE THE CURRENT RECALL ON ALL 6.2L EXCEPT MINE WAS BUILT RIGHT BEFORE APPROVED RECALL DATES BUT HAS SAME ENGINE L87 WITH SAME ISSUE AND IS CURRENTLY UNDRIVEABLE AND DANGEROUS IF TAKEN ON ROAD. REGULAR OIL CHANGES AT 50% OIL LIFE WITH RECOMMENDED MOBIL1 OIL & ACDELCO OIL FILTER.
Incident date: Mar 11, 2026
While driving down the highway experienced a partial loss of engine power causing jerky/rough operation, harsh shifting, and unpredictable behavior. Was told by the dealer service manager that it was likely a misfire in one of the cylinders. After diagnostics and servicing that included changing spark plugs, wires, and a full engine service it was later confirmed to most likely be due to a stuck l... Read more
Incident date: Mar 11, 2026
The contact owns a 2023 Kenworth T680. The contact stated that while operating the vehicle and pressing the wiper fluid button, the wiper fluid did not immediately spray, and the contact was unable to immediately clean the front windshield. The contact stated the after several attempts the wiper fluid sprayer operated normally. Later, the front windshield wipers malfunctioned. The contact stated t... Read more
Incident date: Mar 13, 2026
Catastrophic Engine Failure - Cam phasers blew apart and severely cracked the valve covers. This occurred with no prior warning lights. Minutes before failure, there was engine hesitation and noise and then severely reduced power, causing a safety issue while driving. Vehicle was towed to local Hyundai dealer who identified the cam phaser failure ausing external engine damage of the valve covers... Read more
Incident date: Jan 21, 2026
The vehicle was delivered with a critical safety defect in the braking system and inoperable safety software (GPS/FSD/Navigation). Upon further inspection by the dealer's own technician, it was confirmed that the vehicle had 'EXTREMELY POOR BRAKE FEEL' and 'EXTREME RUST BUILD UP' on all pads and rotors, which violated Tesla’s 6mm minimum safety standard for used vehicles. Additionally, a physica... Read more
Incident date: Jan 21, 2026
The vehicle was delivered with a critical safety defect in the braking system and inoperable safety software (GPS/FSD/Navigation). Upon further inspection by the dealer's own technician, it was confirmed that the vehicle had 'EXTREMELY POOR BRAKE FEEL' and 'EXTREME RUST BUILD UP' on all pads and rotors, which violated Tesla’s 6mm minimum safety standard for used vehicles. Additionally, a physica... Read more
Incident date: Jan 21, 2026
FEDERAL REPORT ON TECHNICAL OBSTRUCTION AND WARRANTY FRAUD (THETA II SETTLEMENT) TO: National Highway Traffic Safety Administration (NHTSA) FROM: [XXX] VIN: [XXX] REPAIR ORDER (RO#): XXX VEHICLE LOCATION: Hyundai Shop - [XXX] HYUNDAI CORPORATE CASE: #XXX STATE COMPLAINT (AZ AG): XXX I. CHRONOLOGY OF EVENTS AND EVASIVE TACTICS All documentary evidence has been formally submitted to Hyundai Motor... Read more
Incident date: Mar 12, 2026
A 2018 Honda Accord 1.5T developed an engine misfire, coolant loss, and reduced acceleration shortly after purchase from a dealership on 01/07/2026 (around 156,000 miles / $15,000). On 01/23/2026, during a Honda dealer inspection at about 157,255 miles, the technician noted misfires on startup, found the coolant overflow reservoir empty, pressure-tested the system, and confirmed coolant leaking in... Read more
Incident date: Dec 20, 2025
A 2018 Honda Accord 1.5T developed an engine misfire, coolant loss, and reduced acceleration shortly after purchase from a dealership on 01/07/2026 (around 156,000 miles / $15,000). On 01/23/2026, during a Honda dealer inspection at about 157,255 miles, the technician noted misfires on startup, found the coolant overflow reservoir empty, pressure-tested the system, and confirmed coolant leaking in... Read more
Incident date: Dec 20, 2025
My 2018 Honda CR-V EX-L (1.5L Turbo) experienced complete head gasket failure at 43,568 miles, resulting in total engine failure. The vehicle is now completely non-operational. TIMELINE: • Jan 2023: Collision repaired at body shop ($20,340) • Mar 2023: Repair completed • May 2023: Engine overheating; body shop could not reproduce • Aug 2023: Overheating recurred, coolant loss; advised eng... Read more
Incident date: Dec 20, 2025
rear hatch fails repeatedly to open. it locks up. it failed to shut too and damaged a rear taillight, forcing me to bring it to toyota. i had toyota dealer look at it twice now. from jan up to mar of this year. they had my car 2 weeks. even after replacing hatch struts and hinges,it still happens. it has to be an electrical, mechanical, or computer issue causing it. new vehicle, now under 20k ... Read more
Incident date: Mar 4, 2026
Car started making knocking noise at 3k miles coming from axle. I reported to Dealership. Car sways on highways when steering straight. Car stop s at 10mph when turning corners saying that a pedestrian is infront of vehicle when there is no one. Backup camera glitches. Vehicle very unsafe. Dealership not doing anything. Contacted employees that sold me the vehicle and they are acting non chalant.
1 injured
Incident date: Mar 4, 2026
Car started making knocking noise at 3k miles coming from axle. I reported to Dealership. Car sways on highways when steering straight. Car stop s at 10mph when turning corners saying that a pedestrian is infront of vehicle when there is no one. Backup camera glitches. Vehicle very unsafe. Dealership not doing anything. Contacted employees that sold me the vehicle and they are acting non chalant.
1 injured
Incident date: Mar 4, 2026
The radio head unit randomly reboots. This occurs usually when the car is initially started, and you are unable to utilize the backup camera or the camera freezes. Rear cross traffic breaking also fails and can cause an accident. I have also had issues with the powertrain, where the vehicle refuses to start, with a red lobster error message saying Service Electrical System.
Incident date: Mar 4, 2026
The radio head unit randomly reboots. This occurs usually when the car is initially started, and you are unable to utilize the backup camera or the camera freezes. Rear cross traffic breaking also fails and can cause an accident. I have also had issues with the powertrain, where the vehicle refuses to start, with a red lobster error message saying Service Electrical System.
Incident date: Dec 10, 2025
2013 BMW 328i, N20 engine. Timing chain guide assembly and oil pump drive chain failed catastrophically. Vehicle is available for inspection, however the authorized BMW dealership has already made clear they will accept no responsibility, and I would bear the expense of towing it two hours to their facility. The failure is a known issue with a class action case, but BMW took no responsibility, and... Read more
Incident date: Dec 10, 2025
I have 2020 Chevy 1500 with L87 engines on it. We have the exact same issues that the 2021 1500 recall is having. Loses power, noisy engine when at start. Paradise Chevrolet in Temecula told me that they were going to replace the engine per GM but then GM only auth the repair. 8 barring kits, 8 rings 8 piston kits lot of bolts and gastkit and seals. Talked to GM every tho it’s the same engine th... Read more
Incident date: Dec 10, 2025
I don’t have any problem
Incident date: Apr 3, 2025
Vehicle had "front passenger safety restraint system fault" multiple times intermittently. Serviced by Tesla service center in Dublin, CA who confirmed the problem. Documentation on the invoice stated that there was an open service bulletin related to this issue and was related to "the occupancy sensory in the seat was not functioning as expected." Upon inspection by the technician they found "an ... Read more
Incident date: Mar 12, 2026
Transmission issue: Not shifting properly while on the highway and almost causing a crash by loosing power and shifted into neutral after attemting to accelerate. The next time it occured the transsmission would not down shift and I was not able to accelerate.
Incident date: Feb 1, 2026
Dear Transportation Safety Board: On January 12, 2026, at noon, I was involved in a traffic accident while using Tesla's Full Self-Driving (FSD) function on the [XXX] between [XXX] and [XXX] . I am the complainant's wife. The accident was caused by a malfunction of FSD, which has had a tremendous impact on my family and my husband. He suffered a head injury, followed by intracranial hemorrhage a... Read more
Crash
1 injured
Incident date: Dec 9, 2025
Client was severely injured (traumatic brain injury, fractured skull bone and ankle with ongoing cognitve and physical symptoms, probably permanent) as a pedestrian when crossing Rt 28 in Chatham, MA. He was struck by a 2023 Tesla Model Y in reduced roadway visibility conditions due to sun/shade conditions. The auto braking system failed to activate in time to avoid the collision. This appears to... Read more
Crash
1 injured
Incident date: Dec 9, 2025
I do believe the part that is failing on the 2022 Jeep Wrangler Unlimited is the “Steering Dampner” and anyone at anytime is MORE than welcome to look at and inspect touched or feel it. This is SAFETY RISK has the entire vehicle starts to shake and wobble uncontrollably and without warning. If not for quick reflexes we would have been in a chain reaction crash. Was able to release gas and c... Read more
Incident date: Mar 3, 2026
I made a turn onto a highway. I got up to 45 mph after my turn and my car stalled. It felt like a was reared ended, my car came to just about a complete stop. It then began to shake and would not accelerate past 5mph to get me over to the side of the road. The check engine light came on. On 2/28/2026 my engine came on, I took it to Kia and they replaced my spark plugs, I got my vehicle back on 3/1... Read more
1 injured
Incident date: Aug 4, 2025
The vehicle lurched forward as I was parking and hit a parked vehicle in front of me; it accelerated forward even though my foot wasn't on the accelerator. I have contacted VW and was told to take the vehicle to a VW dealer to be inspected; that is happening next week. I did not notice any warning lamps, messages or other symptoms prior to the accident. I had just installed the VW recommended s... Read more
Crash