Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 23, 2026
The vehicle experienced multiple electrical and safety-related malfunctions while driving. On several occasions the instrument cluster and vehicle screens suddenly went black while the vehicle was in motion, causing loss of critical driving information such as speed and warnings. In another incident the vehicle displayed a “High Voltage Malfunction” warning while driving and the vehicle shut... Read more
Incident date: Mar 25, 2026
The internal core of the Exhaust Heat Recovery System (EHRS), part of the center muffler/front pipe assembly (#28600-L5210), suffered a catastrophic failure. This allowed approximately 9 gallons of engine coolant to leak directly into the hot exhaust stream. Safety Risk: This failure creates a severe visibility hazard. During acceleration from stop lights and stop signs, the vehicle emits massive,... Read more
Incident date: Mar 25, 2026
The internal core of the Exhaust Heat Recovery System (EHRS), part of the center muffler/front pipe assembly (#28600-L5210), suffered a catastrophic failure. This allowed approximately 9 gallons of engine coolant to leak directly into the hot exhaust stream. Safety Risk: This failure creates a severe visibility hazard. During acceleration from stop lights and stop signs, the vehicle emits massive,... Read more
Incident date: Oct 1, 2025
My vehicle has now experienced a serious electrical malfunction a few times, including one again today. Each time, the car suddenly loses power and drops to 40 mph, the steering wheel shakes, and all warning lights come on. This is extremely dangerous and puts my safety—and the safety of others—at risk. The Car is Brand new and has about 1200 miles. I took the car in previously, and the dealer... Read more
Incident date: Nov 12, 2025
Radio makes a very loud static noise with in 30 minutes of driving the car. The radio is off when this noise starts from the back speakers and the noise will move all the way to the front of the car. It stays on for 15-20 minutes and may quit on its own, or until I cut the car off. I cannot control the volume on this static/noise. It is very loud . Is there any recall on this issue with the 2017... Read more
Incident date: Nov 12, 2025
Our 2024 Bronco Sport Outer Banks, 1.5 liter engine, purchased new from a Ford dealer 11/2024, serviced at the dealership and driven less than 14k miles, was destroyed by a spontaneous fire 3/22/2026. After driving 12 miles, we parked in a parking lot. Upon exiting the car we noticed a burning smell and saw small plumes of steam or smoke coming from under the car hood. Within a minute a red/orang... Read more
Fire
Incident date: Sep 4, 2025
The brake hydraulic control unit ("HCU") is failing. I have been dealing with intermittent ABS loss for well over a year. It will consistently flash/alarm during most daily drives with the worst being when on long highway drives and am unable to use cruise control because of this issue. Also, it is a huge safety issue not knowing if the ABS system will function as it is supposed to putting my fam... Read more
Incident date: Sep 4, 2025
1. On multiple occasions, the adaptive cruise control has slammed the brakes at freeway speeds with no vehicles in front or next to me. The dashboard display showing vehicles in proximity indicated no new vehicles were sensed during these incidents (meaning the automatic braking was randomly triggered with no visual or audible warning). On one occasion at night, I was in the left lane of the freew... Read more
Incident date: Sep 4, 2025
1. On multiple occasions, the adaptive cruise control has slammed the brakes at freeway speeds with no vehicles in front or next to me. The dashboard display showing vehicles in proximity indicated no new vehicles were sensed during these incidents (meaning the automatic braking was randomly triggered with no visual or audible warning). On one occasion at night, I was in the left lane of the freew... Read more
Incident date: Mar 4, 2025
AWD functionality of car broken. Had to get traction motor replaced.
Incident date: Mar 2, 2026
The high pressure fuel pump “grenaded” while driving on the interstate. Caused an immediate shutdown and barely got off the main lane to the shoulder in extremely heavy traffic putting me, my wife and others in imminent danger. The components were inspected by the dealer mechanic and insurance adjuster and they said that is what happened and that there was no reason for it to have happened. A ... Read more
Incident date: Mar 19, 2026
The contact owns a 2022 Kia Soul. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). After retrieving the vehicle, there was an audible tinging sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken back to the dealer, and the contact was informed that the tires neede... Read more
Incident date: Mar 19, 2026
The contact owns a 2017 Hyundai Sonata. The contact stated that the front driver’s side seat belt failed to lock securely. The contact stated that the seat belt loosened unexpectedly and failed to properly protect the driver while operating the vehicle. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 102,... Read more
Incident date: Mar 19, 2026
Manufacturer has not remedied two safety recalls in a timely manner, and instead provided me written guidance via email stating it is safe to drive the vehicle, despite two open safety recalls which both state the issues can cause a vehicle crash without prior warning. Vehicle has had Manufacturer Recall Number A7C (NHTSA Recall Number 25V-710) since Oct 17,2025, and Manufacturer Recall Number 78C... Read more
Incident date: Mar 22, 2026
"The 8-speed Dual Clutch Transmission and engine (Cylinder 4) failed on my 2022 Hyundai Santa Cruz SEL Premium AWD with 37,780 miles. Both components are available for inspection upon request. While merging onto the highway in Sport Mode, the vehicle experienced violent shuddering and noise so severe I believed I had multiple flat tires simultaneously — specifically both front and rear passenger... Read more
Incident date: Mar 22, 2026
The contact owns a 2019 Kia Niro. The contact stated that while driving at an undisclosed speed, the vehicle stalled in the middle of the road. The vehicle was successfully restarted and moved over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with a blown head gasket, a misfire in the engine, and coolant mixing with the engine oil; however, the ... Read more
Incident date: Mar 22, 2026
Safety Risk: The vehicle suffered a sudden loss of power while driving. Without any warning light or prior symptoms, the car began "pulling". I was advised by mechanics that the vehicle was unsafe to drive due to the severity of the misfire. After two expensive spark plug repairs in six months, the engine light finally triggered during a trip, revealing that the internal defect was significantly w... Read more
Incident date: Mar 14, 2026
While charging my 2023 Porsche Taycan 4S at an Electrify America station, white smoke began emitting from the front wheel/charging port area. The vehicle also produced a burning odor inside the cabin. I immediately stopped charging and unplugged the vehicle. The smoke ceased within approximately 1–2 minutes. The vehicle was towed to an authorized Porsche dealership. Initial explanation from th... Read more
Incident date: Mar 14, 2026
While charging my 2023 Porsche Taycan 4S at an Electrify America station, white smoke began emitting from the front wheel/charging port area. The vehicle also produced a burning odor inside the cabin. I immediately stopped charging and unplugged the vehicle. The smoke ceased within approximately 1–2 minutes. The vehicle was towed to an authorized Porsche dealership. Initial explanation from th... Read more
Incident date: Mar 12, 2025
The transmission torque convertor clutch, transmission pressure control, transmission solenoid fault. The vehicle is available to inspection. The lost power while driving on the highway putting myself and other drivers at risk. I have spoken with several Toyota repair centers and this is a known issue. Currently, my car along with 3 others are sitting at Miller Toyota with the same issue. The ve... Read more
Incident date: Mar 12, 2025
Vehicle caught fire and completely burned up. It had no problems, had been serviced and recently inspected for emissions and safety in Virginia.
Fire
Incident date: Mar 12, 2025
Vehicle caught fire and completely burned up. It had no problems, had been serviced and recently inspected for emissions and safety in Virginia.
Fire
Incident date: Oct 19, 2025
A recall repair was completed in 2023 related to an overheating warning. Recently, the same issue has returned. The engine cooling fan runs at a very high speed for several minutes and then shuts off, even when the vehicle is cold or operating under normal conditions. An overheating warning message appeared briefly while driving, but the temperature gauge remained within the normal range. This su... Read more
Incident date: Mar 24, 2026
The vehicle is under a safety recall with no permanent fix and is restricted to 80% charging. Even with 8-% charging it is prone to catch fire risks. This reduces usability and raises safety concerns. I
Incident date: Mar 13, 2026
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the vehicle could not be driven for long distances due to the charging restrictions related to the recall. The contact stated that the manufacturer had ... Read more
Incident date: Mar 13, 2026
The issue involves a failure of the braking system and related electronic control systems in a 2025 Honda Prologue. Prior to the failure, the vehicle displayed repeated warning messages including “Single Pedal Unavailable” and “Auto Hold Unavailable.” These warnings began appearing within approximately three weeks of taking delivery and became more frequent over time. The primary safety... Read more
Incident date: Mar 13, 2026
The contact owned a 2024 Honda Accord. The contact stated that while driving at an undisclosed speed, black smoke was seen coming from under the hood, and the entertainment center screen would flicker. A message "See dealer" was displayed. In addition, the contact managed to safely exit the vehicle, and a fire had started under the hood. The local fire department arrived on scene to extinguish the... Read more
Fire
Incident date: Mar 8, 2026
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel started to shake while driving at slower speeds, and the shaking ceased while driving at higher speeds. The message "Steering Fault - Service Now" was displayed. The vehicle was taken to an independent mechanic who diagnosed an ABS and power steering failure and determined that th... Read more
Incident date: Mar 16, 2026
While traveling at approximately 55 mph under normal road conditions, the rear tire experienced a sudden and catastrophic failure. I felt the tire fail first, followed by an immediate loss of stability. The tire split down the center of the tread without warning. There were no prior symptoms, warning signs, or handling issues before the failure. During the loss of control, I then felt the rear of... Read more
Crash
2 injured
Incident date: Mar 16, 2026
OUR SUNROOF EXPLODED AND SHATTERED. IT COULD HAVE CAUSED A BAD ACCIDENT AS THE SPEED LIMIT IS 65-70 FULL OF CARS AND TRUCKS ON I-95 NORTH. THERE WAS NO WARNING, JUST A LARGE EXPLOSION AND SHATTERED GLASS. LUCKILY OUR SUNSHADE WAS CLOSED SO THE GLASS WAS CONTAINED. IT WAS RAINING AND ABOUT 50 DEGREES.
Incident date: Mar 25, 2026
The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The rearview camera failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The ... Read more
Incident date: Jul 10, 2024
The wiring for the air bag system under the driver's seat is exposed and unprotected which has led to disconnection and or damage to the wiring harness which then results in a disabled air bag system. This is a manufacturer design flaw and a serious safety issue. Other owners who have experienced damage to their wiring harness here have had disabled air bag systems for prolonged periods and costly... Read more
Incident date: Jul 10, 2024
The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact h... Read more
Incident date: Jul 10, 2024
I have taken my car to service in January, and it has had all the recalls fixes done, supposedly. Just the last two weeks I have been feeling a notchy sensation when steering, it resists and then jumps to the next notch when turning. Not a smooth feeling as it did during the first year of usage.
Incident date: Feb 26, 2026
The back up camera turns black when the car is in reverse. Other times the screen has red, yellow, green horizontal stripes displayed which make the screen hard to see any objects behind me. This is the same problem ford has experienced with other explorer models and there is an activr recall for those models. My car is a 2014 model and is experiencing the same problems.
Incident date: Feb 26, 2026
The back up camera turns black when the car is in reverse. Other times the screen has red, yellow, green horizontal stripes displayed which make the screen hard to see any objects behind me. This is the same problem ford has experienced with other explorer models and there is an activr recall for those models. My car is a 2014 model and is experiencing the same problems.
Incident date: Mar 12, 2026
The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.
Incident date: Mar 21, 2026
Digital Dash went Black when I started my vehicle, remained black even when I turned off the vehicle and restarted.
Incident date: Mar 21, 2026
The contact owns a 2012 Honda Civic. The contact stated that the alarm indicator sounded off intermittently without cause. The vehicle was taken to a certified mechanic, who informed the contact that the alarm was a factory-made system and then suggested pressing the key fob twice to stop the alarm from sounding off. The vehicle was not officially diagnosed or repaired. The manufacturer was not in... Read more
Incident date: Mar 21, 2026
The contact owns a 2024 Ford F-450 SD. The contact stated that while the contact's wife was driving at an undisclosed speed, the heated seats were activated. The contact's wife sustained second-degree burns to the back of both upper legs. The contact stated that one leg had a second-degree burn the size of a quarter, and the other leg had a second-degree burn the size of a silver dollar. The conta... Read more
1 injured
Incident date: Mar 26, 2026
There's a very common issue with these vehicles where the steering rack breaks and causes a number of issues including a clunking noise when driving over bumps and a rattle in steering wheel when turning left and right. However the most important and dangerous issue is that the steering wheel stops returning to center after making a turn. The steering wheel will move about 1/2 of the way back to c... Read more
Incident date: Mar 16, 2026
Rear defrost stopped working. Hasn't worked in years. I took it to GM, they had a print out of a kit that I had to purchase to repair. This stopped working back around 2016.
Incident date: Mar 16, 2026
don’t have the exact locations,date or time but this has happened around 5 times where I am driving and comes to a come a complete stop and my engine wouldn’t start,I had to put on my hazard lights turn off the vehicle then restart it
Incident date: Mar 17, 2026
Nisan Rouge SVAwd 70K Milage. When driving suddenly the vehicle loss power and shakes drastically reducing the speed and is uncapable to fast acceleration. CVT service now popup on the scree. After taking the vehicle to the dealer. Dealer charge $200+ for read the codes. and ended asking for a 10K to full replace the CVT
Incident date: Mar 20, 2026
My transmission is now missing the 3rd gear and left me and my kids stalled in traffic as I was turning in oncoming traffic. Toyota dealership confirmed that was the problem upon inspection.
Incident date: Mar 20, 2026
My transmission is now missing the 3rd gear and left me and my kids stalled in traffic as I was turning in oncoming traffic. Toyota dealership confirmed that was the problem upon inspection.
Incident date: Mar 20, 2026
On 2/14/26 my car decelerated on the interstate. No warning lights came on. I parked the car and had it towed the next day to the dealership. Several days later they told me I needed a new engine, and then later told me that Nissan would not replace the engine but told them I need the EGR Cooling System replaced and that would resolve my problem. 3 weeks later I picked up my car ($3722) and immedi... Read more
Incident date: Mar 6, 2026
I purchased this vehicle new in September 2025. At approximately 3,903 miles, the vehicle exhibited a failure of the transmission system affecting its ability to remain stationary when placed in park. When the vehicle was placed in “Park” on an incline, the park mechanism failed to hold the vehicle, and the vehicle rolled despite being in park. This condition presents a clear risk of unintend... Read more
Incident date: Mar 6, 2026
Valve body went out while driving, drastically reduced speed, threw code p0747.
Incident date: Mar 6, 2026
I am reporting a persistent and unresolved excessive oil consumption issue that I began to notice at approximately 61,000 miles. I follow all routine maintenance and oil change schedules, but my car has returned to the dealership I purchased from (only owner), three times for this specific problem. - First Visit (64,074 miles): I shared my observations of excessive oil consumption to the dealershi... Read more