Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 11, 2026
I brought my vehicle to a Honda dealership for a safety recall repair (airbag/SRS related). After the repair, the SRS warning light appeared on my dashboard, indicating a potential safety issue with the airbag system. This issue was not present before the recall repair. It appeared shortly after the dealership completed the service. I contacted the dealership multiple times, but they have not resp... Read more
Incident date: Apr 2, 2026
I brought my vehicle to a Honda dealership for a safety recall repair (airbag/SRS related). After the repair, the SRS warning light appeared on my dashboard, indicating a potential safety issue with the airbag system. This issue was not present before the recall repair. It appeared shortly after the dealership completed the service. I contacted the dealership multiple times, but they have not resp... Read more
Incident date: Apr 2, 2026
I brought my vehicle to a Honda dealership for a safety recall repair (airbag/SRS related). After the repair, the SRS warning light appeared on my dashboard, indicating a potential safety issue with the airbag system. This issue was not present before the recall repair. It appeared shortly after the dealership completed the service. I contacted the dealership multiple times, but they have not resp... Read more
Incident date: Sep 1, 2025
The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.
Incident date: Feb 2, 2026
The car gets stuck and will not shift out of park. I've had to use the manual override. And when the ambulance came to my house, I could not move my car out of the way fast enough and this delayed emergency response team. I thought it was a one time fluke, but it started happening again this week (4/1/26) Every time I use the car. This cannot be safe.
Incident date: Mar 30, 2026
I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.
Incident date: Mar 3, 2026
The contact owns a 2016 Ford F-250. The contact stated that the rear-view camera intermittently functioned properly but recently started displaying a blue screen. The local dealer was contacted starting in December 2025, but the contact was informed that parts for NHTSA Campaign Number: 25V572000 (Back Over Prevention) recall repair were not yet available. The contact stated that the manufacturer ... Read more
Incident date: Apr 5, 2026
The plastic piece above the front grill detached and flew off the truck. I’m not sure the name of the part.
Incident date: Apr 5, 2026
Loss power steering while driving the vehicle, on the Highway and in a parking lot. The Turck as now at the dealer as it is nit safe to drive
Incident date: Apr 5, 2026
I was driving from [XXX] to [XXX] on Saturday, March 28th. I started smelling a strong, chemical odor and my eyes started burning and watering, so I pulled off of the highway and found that my back passenger side seat heater had started burning. There was a pillow and a down jacket on the seat that also burned. It really scared me because I was in the middle of nowhere and only had a cup with i... Read more
Fire
Incident date: Apr 6, 2026
With no preceding accident or damage, the vehicle suddenly received multiple warning lights on the dash, including: "Adaptive Cruise Control Problem", "Lane Keeping Assist Problem", "Collision Mitigation System Problem", "Road Departure Mitigation System Problem", ""Auto High-Beam Problem", and a Brake System Caution Light. I attempted turning the car off and back on again, disconnecting the batte... Read more
Incident date: Apr 4, 2026
The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly went into LIMP Mode several times, with the powertrain warning light illuminated. The vehicle was restarted after each failure. The vehicle was taken to the dealer several times; however, it was not diagnosed or repaired. The contact stated that the failure started after the ... Read more
Incident date: Dec 1, 2025
I have a Kia Seltos 2021 AWD EX 24,700 mi. that was recalled and new engine put in on April 12th 2025 to fix grinding noise that occurred 4 times the end of March starting on the 17th 2025. On Dec. 12th 2025 Grinding noise started again. Couldn't find anything wrong and told them to try harder. Said needed software update back to what it was before engine put in. My problem: I don't have the 5 yea... Read more
Incident date: Dec 1, 2025
The contact owns a 2026 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the brakes independently activated. No warning lights were illuminated. The contact stated that the vehicle had stopped in the middle of traffic. The contact's minor children were inside the vehicle and seated in the rear seats. The contact stated that during the failure, the vehicle jerked forwa... Read more
Incident date: Dec 1, 2025
USB-C ports found on the front center console and second row center console have a defective design that leads to frequent "push in" of the USB connector. This is leading to shorts, circuit boards overheating, and potential fire risk. It is a frequent issue reported in online forums affecting a wide range of Audi models that include the SQ7 and Q7 among many others. Dealers and Audi of America a... Read more
Incident date: May 14, 2025
While driving at high way speeds the radio volume went to maximum high. I was unable to turn the volume down by any inputs. Mute was inoperative. Volume controls were overridden by the glitch. My hearing has been affected as well as the infant that was in the back seat. This is a serious condition that has now happened 4 times. No assistance from General Motors. My ears have been ringing for... Read more
Incident date: May 14, 2025
The contact owns a 2019 Mercedes-Benz C300. The contact stated that while driving and attempting to close the sunroof, the sunroof made an abnormal popping sound. The contact pulled over and attempted to close the sunroof, but the sunroof failed to close. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure); however, the VIN was not associated with the recall. The vehicl... Read more
Incident date: Mar 29, 2026
The contact owns a 2018 Dodge Journey. The contact stated that while attempting to reverse, the back over prevention camera was foggy or the image was displayed upside down. An independent mechanic was not contacted. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the back over prevention camera wiring harness needed to be replaced. The vehicle w... Read more
Incident date: Apr 2, 2026
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 30 MPH, the rear wheels locked upon depressing the brake pedal without warning. The contact temporarily lost control of the vehicle, and the rear wheels skidded, almost causing a crash. Due to the failure, the vehicle was towed to the residence, where it remained. The dealer was notified of the failure, and ... Read more
Incident date: Apr 2, 2026
The contact owns a 2022 Honda Odyssey. The contact stated that while their wife was driving approximately 50 -55 MPH, the front passenger side air bag and the curtain air bag, which were expanded from the front passenger seat to the rear passenger seat, suddenly deployed without impact. The sudden deployment caused the driver to immediately stop the vehicle to avoid a further incident. The contact... Read more
5 injured
Incident date: Apr 2, 2026
Basically normal driving the car stalled. It slowed to a stall. I had to restart the car. This has happened a couple to times.
Incident date: Mar 22, 2026
Took dealer 3/26 for Sam issue Engine Power reduced after already cause me hit curb. Got it out 4/1/26 Now 4/5/26 it happened again same codes after they claimed they fixed it. Also keep having Emergency services come on a caused my dashboard out. My issues is car keeps stalling losing power. Same codes as week ago after dealer fix. Also 4 time took for noises in my car from passenger side. They k... Read more
Incident date: Apr 1, 2026
Engine failed while driving down the road, car was looked at by two mechanics with no known reason for engine failure so car was took to Hyundai of murfreesboro for diagnostic testing and was there for a total of 12 days for inspection, in which during that time i as asked to submit maintenance records for vehicle which i provided 18 pages of oil changes, other records. I was then told my claim wa... Read more
Incident date: Apr 5, 2026
NHTSA Complaint Draft I am filing a follow-up complaint regarding Recall 78C on my 2024 Jeep Grand Cherokee 4xe. This recall involves risk of catastrophic engine failure, loss of propulsion, and potential fire. It has now been approximately 5 months since the recall was issued, and there is still no remedy available. I have completed all other recalls that had remedies and have fully complied with... Read more
Incident date: Apr 3, 2026
Vehicle experienced catastrophic timing system failure causing engine to jump time and stall at idle, creating a safety hazard due to risk of sudden loss of power. This is a repeat issue originally documented under warranty (2020) and again during recall/service program 21N03 (2021), where repair was declined as “not severe enough.” Recall 24E13 (software update intended to prevent timing ch... Read more
Incident date: Mar 27, 2026
Hello, In my 2025 Tuscan Hybrid, the vehicle all of a sudden came to a near complete stop driving down the highway at lower speeds due to vehicles in front of me slowing down before a tunnel. While it was apparent I had to slow down, there was no immediate danger to me potentially crashing into the car in front of me which is why I am concerned the car is over reacting to my environment whilst dr... Read more
Incident date: May 15, 2025
The vehicle experienced a complete loss of communication with the ABS control module, resulting in multiple warning lights and loss of ABS and related safety systems. The failure is consistent with Volkswagen Recall 45F2, which describes internal ground and solder failures in the ABS module. Prior to total failure, the vehicle exhibited intermittent warning lights and an ABS fault code (01130 –... Read more
Incident date: May 15, 2025
The vehicle experienced a complete loss of communication with the ABS control module, resulting in multiple warning lights and loss of ABS and related safety systems. The failure is consistent with Volkswagen Recall 45F2, which describes internal ground and solder failures in the ABS module. Prior to total failure, the vehicle exhibited intermittent warning lights and an ABS fault code (01130 –... Read more
Incident date: Feb 2, 2026
Vehicle History & Initial Defect: I took delivery of a used 2025 BMW i5 in November 2025 (~1025 mi). Upon delivery, the vehicle immediately displayed a persistent "Acoustic Pedestrian Warning" failure. This was a direct violation of FMVSS No. 141 (Minimum Sound Requirements for Hybrid and EV). Despite dealer assurances that a software update would resolve the issue, the failure persisted through m... Read more
Incident date: Feb 2, 2026
Vehicle History & Initial Defect: I took delivery of a used 2025 BMW i5 in November 2025 (~1025 mi). Upon delivery, the vehicle immediately displayed a persistent "Acoustic Pedestrian Warning" failure. This was a direct violation of FMVSS No. 141 (Minimum Sound Requirements for Hybrid and EV). Despite dealer assurances that a software update would resolve the issue, the failure persisted through m... Read more
Incident date: Feb 2, 2026
My brand new 2024 Kia K5 has been at Kia of temple hills since February 23, 2026. The dealership has stated they do not know how to diagnose or repair the issue and indicated they needed a special diagnostic tool from the manufacturer. The vehicle has now been out of service for an extended period with no repair timeline provided and no communication from them at all. I also have not been provided... Read more
Incident date: Feb 21, 2026
I've never had a problem staying awake driving. I don't have this problem in my vehicles or other vehicles. Every time I drove the car. I could not stay awake. I ve driven the car about 5xs. I would fall asleep and not even realize it. Now fell asleep driving the car two nights ago. No warnings went off and I drove over one lane and off into the center medium. No lane change warnings went off. B... Read more
Crash
Incident date: Feb 21, 2026
Bearing in transmission failed. Need to replace the whole transmission. Car is 8 years old and has 59,000 miles
Incident date: Feb 21, 2026
The Toyota 4Runner (5th and 6th Generations) lacks a dedicated 'Approach Lighting' function, creating a critical personal safety and trip-and-fall hazard during nighttime entry. Users are forced to navigate the vehicle's perimeter in total darkness, increasing the risk of injury from unseen obstacles or security threats. I am requesting an investigation into this lighting logic omission and a reme... Read more
Incident date: Apr 1, 2026
While driving west across [XXX] , towing a 5x8 enclosed trailer, there was a smell of burnt rubber and I pulled over to inspect for a busted tire. At no time were there indicator lights on the dash. Upon bringing the vehicle to a stop on the side of the road the cabin began to fill with smoke. I popped the hood of the car with the intention of looking to see what was occurring. Exiting the vehicle... Read more
Fire
Incident date: Apr 1, 2026
In summer 2025, the ICCU (Integrated Charging Control Unit) failed and was replaced under a Hyundai recall at no cost. On December 4, 2025, warning lights reappeared. College Park Hyundai diagnosed a faulty battery related to the prior ICCU failure. I paid out of pocket for a 12-volt battery replacement and additional maintenance, as the dealership claimed the battery was not covered. A “Check E... Read more
Incident date: Dec 11, 2025
While driving, three warning lights suddenly appeared on the dashboard . Abs warning, traction light, and break warning light At the same time, the brake pedal became very hard to press, and the vehicle did not slow down as expected. This caused a significant increase in stopping distance, and I nearly rear-ended the vehicle in front of me. The issue appears to involve the braking system and cre... Read more
Incident date: Apr 4, 2026
Getting message on screen since october 2025. That time total milage on my car was less then 30,000 STEERING ASSIST REDUCED and LANE DEPARTURE AVOIDANCE FEATURE UNAVAILABLE. I did reset / restart the vehicle / soft / hard reset, software update. and This both message got disappear and then again after sometimes its keep coming back. So i did appointment to rocklin tesla center and they gave me cos... Read more
Incident date: Mar 23, 2026
I am reporting an unresolved safety recall (NHTSA 26V030, Volkswagen recall 93EA) involving a high-voltage battery defect with potential risk of fire. My vehicle (VIN: [XXX] ) was purchased in the United States but is currently located in Santo Domingo, Dominican Republic. The authorized Volkswagen distributor in the Dominican Republic has confirmed they are unable to perform the recall repair, ... Read more
Incident date: Mar 23, 2026
I am reporting an unresolved safety recall (NHTSA 26V030, Volkswagen recall 93EA) involving a high-voltage battery defect with potential risk of fire. My vehicle (VIN: [XXX] ) was purchased in the United States but is currently located in Santo Domingo, Dominican Republic. The authorized Volkswagen distributor in the Dominican Republic has confirmed they are unable to perform the recall repair, ... Read more
Incident date: Mar 23, 2026
I am reporting an unresolved safety recall (NHTSA 26V030, Volkswagen recall 93EA) involving a high-voltage battery defect with potential risk of fire. My vehicle (VIN: [XXX] ) was purchased in the United States but is currently located in Santo Domingo, Dominican Republic. The authorized Volkswagen distributor in the Dominican Republic has confirmed they are unable to perform the recall repair, ... Read more
Incident date: Apr 5, 2026
Down to 3 gallons gas stopped and added to half a tank. Left vehicle running while filling. Pulled out of gas station and vehicle started to sputter, drove 50 more feet and vehicle died and would not restart. Confirmed unleaded and station had no reports of bad gas. Towed to repair facility where dead fuel pump was diagnosed and replaced. Ford recall 25S75 includes some 2022 expeditions but n... Read more
Incident date: Apr 4, 2026
I brought this car in August 2022 and now out of no where the rear breaking collision system is randomly malfunctioning. There will be nothing near my vehicle or in the line of sight and when you reverse it just slams on breaks and will continue to doo so very few seconds causing loud grinding. this will stop for a few days or weeks and randomly starts up again which causes problems when parking o... Read more
Incident date: Feb 6, 2026
While driving at around 110,900 to 111,115 miles(it being 111,115 now), it occassionally will get a very loud thumping sound and my car goes into limp mode and loses power. Shakes horribly bad in the process. I have to turn the car off and sit there waiting for it to calm down and then drive 35mph to get home. Piston problem ive been told. Every time this has happened, ive been on a very busy high... Read more
Incident date: Apr 5, 2026
I purchased my car with 7 miles in it. Within 3 months of having it the key fog stopped locking the doors. Went to the dealership and they did nothing but told me it would be $174 a door to fix. With a car on the show room floor you shouldn't be having issues that soon
Incident date: Apr 5, 2026
I am submitting a safety defect complaint regarding my 2020 Voltage toy hauler. The driver-side exterior wall panels are separating across large areas due to apparent adhesive failure. The RV has been stored indoors and shows no signs of water intrusion, damage, or neglect. This indicates the failure is not due to environmental exposure or owner misuse. The separation appears to be progressive and... Read more
Incident date: Apr 5, 2026
My 2019 Jeep Cherokee Latitude Plus is exhibiting a persistent metallic rattling and grinding noise originating from the Power Transfer Unit (PTU) and the propeller shaft interface. The noise is most prominent during acceleration and coasting at speeds under 20 mph. Confirmed through Dr. Auto LLC, in Warren, OR. That it is in fact PTU unit attached to the propeller shaft. Plan to go through a deal... Read more
Incident date: Mar 22, 2026
I respectfully request that NHTSA review this issue for potential safety related defect trends involving excessive oil consumption that progress to catastrophic engine failure in 2020 Kia Sportages equipped with the 2.4L engine. The vehicle consumed oil at an abnormal rate between oil changes despite routine maintenance and regular oil level checks, and the condition ultimately resulted in a non-o... Read more
Incident date: Feb 18, 2026
Transmission started shifting roughly last year, dealership has changed fluid a few times and shifting was better but last time rough shifting came back within a few months. I was driving on a two lane highway and did three individual passes of slower vehicles, after the third pass my transmission lost its mind and started banging into gear then going into neutral, I had to feather the accelerator... Read more
Incident date: Apr 4, 2026
Driving approximately 30mph, the engine shut down. Vehicle shifted into neutral until stopped and shifted to park. Unable to place in neutral to pull off the road. Check engine stated transmission needed service. Dealership states seized engine. Engines are on back order. Vehicle has 2980 miles on the odometer. I'm active duty Navy and have a permanent change of station this summer and no vehicle... Read more