Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Apr 7, 2026
My 2019 Hyundai Kona is equipped with a 2.0L Nu MPI engine covered under Recall 203 (NHTSA Campaign 21V301) for defective piston oil rings. The recall inspection was performed and closed at a Hyundai dealership in September 2023. The engine was passed and not replaced. Following that recall closure, the vehicle has required the same repair four times: replacement of the CVVT Assembly-Exhaust, Cams... Read more
Incident date: Apr 2, 2026
The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on.
Incident date: Apr 2, 2026
The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on.
Incident date: Apr 2, 2026
The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on.
Incident date: Apr 7, 2026
When driving on the highway at the speed of traffic, the check engine light appeared and was followed by a loss of engine power. Vehicle had to be pulled over to the shoulder. After shutting the vehicle off and turning it back on, engine power was restored. Vehicle is available for inspection upon request. Safety is a major concern if unable to move the vehicle out of traffic before coming to a ... Read more
Incident date: Apr 7, 2026
When driving on the highway at the speed of traffic, the check engine light appeared and was followed by a loss of engine power. Vehicle had to be pulled over to the shoulder. After shutting the vehicle off and turning it back on, engine power was restored. Vehicle is available for inspection upon request. Safety is a major concern if unable to move the vehicle out of traffic before coming to a ... Read more
Incident date: Apr 7, 2026
When driving on the highway at the speed of traffic, the check engine light appeared and was followed by a loss of engine power. Vehicle had to be pulled over to the shoulder. After shutting the vehicle off and turning it back on, engine power was restored. Vehicle is available for inspection upon request. Safety is a major concern if unable to move the vehicle out of traffic before coming to a ... Read more
Incident date: Apr 1, 2026
Driving down the interstate the main screen went out completely, GPS, radio, controls to temperature for the back. Back up camera works and it shows a Chevy sign. GM dealer states the radio/Onstar module is out completely. This ironically happened immediately after warranty expired.
Incident date: Apr 3, 2026
My Audi Q4 Etron has had this issue since it was new. The car has a sensor as part of the drivers seat. Once you sit in the seat the car turn on and you can start driving. The problem is if you make any movements, like turn to look back while your backing the car up or you reach over to pick up something off the passenger front seat the car will abruptly stop and turn off. It can take up to t... Read more
Incident date: Apr 7, 2026
Odometer Fraud. The contact purchased a 2011 Honda Pilot. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 115,776 and at the time of registration. The contact stated the vehicle was currently at 116,187 miles. The contact recently received a Carfax Repo... Read more
Incident date: Apr 7, 2026
The contact owns a 2019 Ford Fiesta. The contact stated that while driving at approximately 45 MPH, there was an abnormal sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to a dealer; however, the failure was not duplicated. The contact continued to drive the vehicle, and the sound was coming from the engine compartment. The vehicle was take... Read more
Incident date: Mar 30, 2026
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 26V123000 (Back Over Prevention) and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera image was blurry while in reverse(R). Additionally, the contact stated that the windshield wipers failed to operate while drivin... Read more
Incident date: Apr 7, 2026
We decided to take a road trip 2023 chev Malibu with 142000 miles and transmission goes bad
Incident date: Apr 15, 2025
Please Append these work orders to this Complaint number and VIN COMPLAINT: NUMBER XXX VIN: [XXX] Three Repair Orders from Beck & Masten GMC South attached. Thank you!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
Incident date: Apr 15, 2025
Please Append these work orders to this Complaint number and VIN COMPLAINT: NUMBER XXX VIN: [XXX] Three Repair Orders from Beck & Masten GMC South attached. Thank you!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
Incident date: Apr 6, 2026
The vehicle repeatedly disengages critical safety features, including Distance Warning, Traffic Sign Recognition, Adaptive Cruise Assist, Emergency Assist, and Active Front Assist, and displays a malfunction alert. Additionally, the vehicle has abruptly stopped without any identifiable cause while traveling on a straight roadway with no surrounding traffic. The dealer provided me with a brand new ... Read more
Incident date: Apr 6, 2026
The vehicle repeatedly disengages critical safety features, including Distance Warning, Traffic Sign Recognition, Adaptive Cruise Assist, Emergency Assist, and Active Front Assist, and displays a malfunction alert. Additionally, the vehicle has abruptly stopped without any identifiable cause while traveling on a straight roadway with no surrounding traffic. The dealer provided me with a brand new ... Read more
Incident date: Apr 6, 2026
The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more
Incident date: Apr 7, 2026
The contact owns a 2017 Kia Niro. The contact stated that while driving 60 MPH on the highway, the vehicle jolted and shook abnormally. The electrical system warning light illuminated, and the vehicle lost partial power. The engine and hybrid warning lights were illuminated. The vehicle was coasted off the roadway to a gas station. The vehicle was towed to the local dealer, where it was diagnosed ... Read more
Incident date: Apr 30, 2025
The contact owned a 2017 Hyundai Santa Fe equipped with a Rockland Electric Mobility Scooter Lifter, Part Number: 10101194. The contact stated that after the mobility scooter lifter was installed on the vehicle, the vehicle experienced electrical failures. The A/C became inoperable, and the hatch opened intermittently. The contact stated that while the vehicle was parked approximately a month afte... Read more
Fire
Incident date: Mar 7, 2026
This is the third time that my jeep has completely shut off with no warning and in the middle of traffic. I am unable to turn on any hazard lights. The power goes completely out, and I am unable to put the car in neutral or anything to be safe. I have reported this issue in the past. The dealership is unable to figure out what is wrong and I keep trying to get this resolved before it turns out tra... Read more
Incident date: Apr 7, 2026
This is the third time that my jeep has completely shut off with no warning and in the middle of traffic. I am unable to turn on any hazard lights. The power goes completely out, and I am unable to put the car in neutral or anything to be safe. I have reported this issue in the past. The dealership is unable to figure out what is wrong and I keep trying to get this resolved before it turns out tra... Read more
Incident date: Mar 26, 2026
The driver-side rear tail lamp on my 2025 Ford F-150 Lightning developed a crack and internal condensation/moisture without a known impact event. The condition was confirmed by a Ford dealer, which recommended replacement of the LH tail lamp assembly. Ford denied warranty coverage and classified the lamp as non-warrantable cracked housing / outside-force damage. My concern is that cracking and moi... Read more
Incident date: Mar 26, 2026
The driver-side rear tail lamp on my 2025 Ford F-150 Lightning developed a crack and internal condensation/moisture without a known impact event. The condition was confirmed by a Ford dealer, which recommended replacement of the LH tail lamp assembly. Ford denied warranty coverage and classified the lamp as non-warrantable cracked housing / outside-force damage. My concern is that cracking and moi... Read more
Incident date: Mar 18, 2026
About 1 time in 5, after getting ready to ride the entire display will freeze up 30-60 seconds after beginning the trip. Most often this occurs if CarPlay is also enabled. When this happens, all functionality on the dashboard display is frozen. No speedometer, tachometer, gear indicator, CarPlay freezes, etc. Only fix is to pull over, stop the bike and wait for it to power down - then restart and ... Read more
Incident date: Apr 1, 2026
I am reporting a safety concern regarding BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found on models from 2019 to 2021. The oil pump in these vehicles is failing prematurely. I was told this by service technicians at BMW and confirmed it through my own research. The oil pump failure is due to a plastic adjusting ring breaking. The result is severe oil pressure lo... Read more
Incident date: Jan 2, 2026
The AC evaporator failed due to a known manufacturing defect common across the BMW G-chassis platform (G05, G07, G30). This has created two severe safety hazards: The refrigerant leak causes the windshield to fog up instantly and unexpectedly while driving, completely obstructing my visibility and nearly causing an accident. Chemical fumes and oil from the leaking evaporator are entering the... Read more
Incident date: Jan 2, 2026
The AC evaporator failed due to a known manufacturing defect common across the BMW G-chassis platform (G05, G07, G30). This has created two severe safety hazards: The refrigerant leak causes the windshield to fog up instantly and unexpectedly while driving, completely obstructing my visibility and nearly causing an accident. Chemical fumes and oil from the leaking evaporator are entering the... Read more
Incident date: Jan 2, 2026
The contact owns a 2017 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue... Read more
Incident date: Apr 5, 2026
The contact’s employer owns a 2015 Ford Edge. The owner received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed t... Read more
Incident date: Apr 5, 2026
The contact’s employer owns a 2015 Ford Edge. The owner received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed t... Read more
Incident date: Apr 5, 2026
My Kia Sportage has developed a loud engine knocking noise, which I understand is a known issue with Kia engines. I am concerned that this indicates internal engine failure and could lead to sudden engine seizure while driving, creating a serious safety hazard. The dealership denied repair assistance due to lack of oil change records, but the issue appears consistent with widespread engine defect... Read more
Incident date: Apr 6, 2026
The car had a power failure so I took it to the dealer to have it checked since it had an open recall, according to what the mechanic tells me is that the fault comes from the mild tree, but he does not tell me what causes that failure and he has not given me the results of the recall either
Incident date: Mar 25, 2026
Engine light turns on every couple months. The Kia either stops accelerating and goes into “limp mode” or gives code for misfiring cylinders. Took to dealership several times, they did nothing but reset battery so light goes off. Unsafe when driving my family around and has turned into an unreliable vehicle. SO frustrating for a new vehicle to have these issues.
Incident date: Mar 25, 2026
After 3 failed diagnoses with various vehicle repair shops that could not fix our problem, we took our 2019 Lincoln Navigator to the Phil Long Ford/Lincoln dealership 26 days ago. After expressing my concerns about our vehicle jerking into gear and intermittently losing accelerator power during driving, the dealership diagnosed it as a problem with the cam phasers. Upon picking up the vehicle and ... Read more
Incident date: Mar 25, 2026
The emergency door release handle is cracked and has the potential to fail during an emergency. Tesla refuses to replace or repair under warranty.
Incident date: Apr 8, 2025
While driving down the highway late at night, with no other cars around, the panoramic sunroof exploded, throwing shattered glass everywhere. The window was not hit by an object and had no previous damage. Shattered flying glass while moving at highway speeds caused a momentary loss of control.
Incident date: Apr 8, 2025
2025 backup camera not working with 8,500 miles on the car. This is a safety hazard and so far neither Mazda of Everett who broke it will not fix it unless I pay just about $1,300. They claim I have to talk to Mazda to see if they will warranty the part even though I have a 4 year 48,000 mile bumper to bumper warranty. There is no damage to the car what so ever and it has been inspected by ... Read more
Incident date: Apr 8, 2025
My engine has metal flake in it and once which is a sign of engine failure. I reported it to GM they said it was a normal amount and to keep an eye on it the next day toil change. They issued a recall on the 6.2L motors and they have not on the 5.3L motors and this one is doing the same thing. I want to get ahead of the ball before my engine give out on the highway but GM is treating it like it’... Read more
Incident date: Apr 4, 2026
The transmission has a shudder at various speeds.
Incident date: Apr 2, 2026
Drag link recall for my 2014 Ram 2500 was performed in 2019 and failed in 2024 causing the steering component to became loose while driving. When I had it "re-fixed" by Folsom Lake Dodge and Chrysler dealership they re-welded it without aligning the steering column so my steering wheel has been off ever since(not centered). This needs to be fixed not band aided.
Incident date: Apr 4, 2026
The contact owns a 2017 Acura TLX. The contact stated the vehicle was repaired under NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING) but the fix failed to repair the vehicle. The contact stated that after the repair was performed, there was an abnormal fuel odor coming from the vehicle. The vehicle was taken to the dealer approximately five times to be diagnosed, and it was determined... Read more
Incident date: Apr 5, 2026
I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.
Incident date: Mar 4, 2026
On 3/31/2026, SUDDEN Power train failure occurred with 122k miles.
Incident date: Apr 2, 2026
Car caught on fire while driving down the highway. Had engine replaced with a remanufactured engine in January of 2026 and car engine seized again 30 days later.
Fire
Incident date: Mar 23, 2026
My 2019 truck with 50k miles on it, broke down and nearly caused an accident. The safety recall for the wiring harness chafing was not assigned to my VIN. I had vehicle towed to find out my loss of power and 17 error codes were due to the wires rubbing due to improperly installed by the dealer per this NHTSA. I called the 1800 number for Chevy and they told me my VIN wasn’t “Picked” to... Read more
Incident date: Mar 23, 2026
The contact owned a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, the front of the vehicle started excessively smoking and caught fire. No warning lights illuminated. The fire was extinguished by the local fire department, and a fire report was filed. A police report was not filed. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brak... Read more
Fire
Incident date: Apr 2, 2026
Multiple dash lights are on and vehicle is running poorly. Was told it was the differential dual pump fluid it was replaced. Dashboard lights are still on. Battery is not that old removed any corrosion on it but still getting dashboard lights.
Incident date: Apr 2, 2026
The contact owns a 2019 Honda Accord. The contact stated that while operating the vehicle, several unknown warning lights illuminated. Additionally, the tire pressure monitoring system, Emissions system, ABS, and electric power steering warning lights were illuminated. Additionally, there were alerts for the adaptive cruise control, collision mitigation, and road departure systems displayed. The v... Read more
Incident date: Apr 2, 2026
The contact owns a 2019 Honda Accord. The contact stated that while operating the vehicle, several unknown warning lights illuminated. Additionally, the tire pressure monitoring system, Emissions system, ABS, and electric power steering warning lights were illuminated. Additionally, there were alerts for the adaptive cruise control, collision mitigation, and road departure systems displayed. The v... Read more