Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 18, 2026
This incident happens when driving home from work, it happened half a mile away from where I live on a local road. All of a sudden car lost all power, steering wheel and brake completely failed, drive train completely failed while the car was still moving. there was no way the car could be controlled to move to the side of the road or to break to completely stop it.. thankfully it coasted to a com... Read more
Incident date: Jun 1, 2024
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer was contacted, and the contact was informed that the parts were not yet available for the recall repairs. Additionally, the contact stated that the part... Read more
Incident date: Apr 9, 2026
The back up camera display intermittently shows a blank blue display instead of the camera image while the vehicle is in reverse. This has occurred 4 times over 5 months of ownership of this brand new vehicle. The issue is usually resolved after a complete power cycle of the vehicle. The rear visibility of the vehicle is poor without the added benefit of the back up camera. The problem has not... Read more
Incident date: Apr 9, 2026
I am filing this complaint regarding an unresolved safety recall on my 2021 Ford F-150 (VIN: [XXX] ), Recall 25S75 / NHTSA 25V455, issued July 2025. As of today, April 10, 2026, no remedy is available and Ford has not provided a firm commitment beyond a verbal statement from a customer service representative. I contacted Ford in writing via certified mail (delivered March 27, 2026) and by email. F... Read more
Incident date: Apr 3, 2026
The Kona barely wants to accelerate and stalls out while driving. Even though I recently got a oil change there’s oil consumption and the oil is black as if I never got a oil change. I took it to a hyundai dealer ship, i told them what was wrong they said it’s the timing belt. When that’s not the issue. I recently took it to a mechanic to get a third opinion and to see and fix what is wrong... Read more
Incident date: Jan 9, 2026
The vehicle's fuel pump failed. Like many 2022 Chevy Equinoxes, ours has a fuel pump that failed while on a road trip 10 hours from home. However, ours was also not part of the recall batch for failing fuel pumps. There were no warning lights or lamps or other signs, and at 27,000 miles, we would never expect for our fuel pump to fail. It seems quite clear that this is part of the overall failu... Read more
Incident date: Mar 16, 2026
The contact owns a 2018 Honda Accord. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The failure was intermittent. The failure had occurred while attempting to start the vehicle, while the vehicle was idling, and while the vehicle was being driven. The contact stated that the vehicle was taken to several independent mechanics, however the... Read more
Incident date: Mar 16, 2026
My car lost all power on a bridge and started jerking me forwards and backwards. High RPMS and eventually lost reverse. Code number p0777. Seems aligned with the newest transmission recall, but my vin is not listed.
Incident date: Mar 16, 2026
Severe corrosion of the rear subframe crossmember on a 2014 Audi Q5 Premium Plus, purchased with 65,464 miles. Two independent inspections in South Carolina confirmed structural failure. Audi of Greenville, an authorized Audi dealership, marked the condition as VERY DANGEROUS on the service invoice and quoted $4,711.52 for subframe replacement. They were unable to perform a wheel alignment due to ... Read more
Incident date: Mar 26, 2026
The contact owns a 2020 Kia Telluride. The contact stated that while driving at 60 MPH, the vehicle stalled and lost automotive power. There was no warning light illuminated. The vehicle was unable to restart and was towed to the dealer, where it was diagnosed with battery and starter failure. The contact was informed that the starter and the battery needed to be replaced. After the replacement of... Read more
Incident date: Apr 8, 2026
All warning lights are on the dash. Came on while driving.
Incident date: Mar 5, 2026
I am reporting a safety issue involving engine failure and fumes entering the vehicle cabin as well as unintended braking post major engine repair at 75,000 miles on my 2018 Mazda CX5. My vehicle developed engine problems consistent with a cylinder head/coolant defect and began allowing fumes/smoke to enter the cabin while driving. This created a health and safety concern for occupants. I report... Read more
Incident date: Apr 8, 2026
My 2024 VW Jetta GLI 2.0L 40th anniversary edition is throwing false engine codes. The system rings with a warning and the center display shows a statement that "RPM over 4500" while the real RPM's is at or below 2000 at the time of the warning. The system then immediately puts the car into limp mode and displays the error triangle with ECP next to it. The issue can only be resolved by stopping th... Read more
Incident date: Apr 8, 2026
My 2015 Nissan Rogue Select, driver side rear door, Door lock has failed with the door in the locked and closed position. I understand there is an ongoing lawsuit over this failure and I am making a complaint to support that this is a safety hazard. While other means of escaping the vehicle are available for an emergency situation, they are less than ideal if the door lock has failed. So far this ... Read more
Incident date: Apr 8, 2026
Rear view camera won’t display when out in reverse. Also, when the camera does come on, it’ll flicker off and on
Incident date: Apr 6, 2026
While driving on the highway, something (likely a small rock) from oncoming traffic flew into the windshield. Upon contact, the windshield cracked and shattered in a manner I have not seen a windshield break before, immediately spraying glass shards across the interior of the vehicle (to include dashboard, seats, and floors) and the driver. From the outside of the windshield, the area of damage is... Read more
Incident date: Apr 6, 2026
In 2018 Honda Accord with the 1.5-liter, four-cylinder turbo engine that had a head gasket fail at 110k miles which has been diagnosed and confirmed by local Honda dealer with misfire codes/counts on cylinder 1 due to coolant leaking inside cylinder 1 and 2 due to this bad head gasket. Due to the bad head gasket and coolant leaking into cylinders, this caused the fuel injectors to clog and fail. ... Read more
Incident date: Feb 17, 2026
The contact owns a 2022 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The... Read more
Incident date: Mar 30, 2025
See attached document for complaint. I received this notice will over a year ago. My local dealer, Diehl's keeps saying no parts available. I use this truck on my farm and haul cattle with it. The ABS service light comes on constantly and beeps too. Could you please tell me when parts are available? And, why is it taking so long? Thank you so much for any information you could give me as to when ... Read more
Incident date: Dec 24, 2025
The contact owns a 2022 Lincoln Corsair. The contact stated that while driving at an undisclosed speed, another driver informed the contact that the rear exterior lights were inoperable. Additionally, the contact later became aware that the rear taillights were flashing continuously. Upon investigating the failure online, the contact related the failure to NHTSA Campaign Number: 25V688000 (Exterio... Read more
Incident date: Dec 24, 2025
The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle suddenly started to shudder abnormally. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the hood needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The f... Read more
Incident date: Dec 24, 2025
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The conta... Read more
Incident date: Feb 28, 2026
The rear view camera stays dark for at least 1 minute a few times a week when starting the vehicle. This is after the software update.
Incident date: Apr 9, 2026
If i get any snow at all on the front of the vehicle. The front accident warning does not work.
Incident date: Apr 9, 2026
Subject: Vehicle Safety Complaint – Engine Failure – Hyundai To Whom It May Concern, I am submitting a vehicle safety complaint regarding a serious engine failure involving my Hyundai vehicle. The engine experienced a failure significant enough to require replacement. This raises serious safety concerns, as sudden engine failure can result in loss of power while driving, increasing the risk... Read more
Incident date: Apr 9, 2026
The contact owns a 2018 Honda Odyssey. The contact stated that while driving at various speeds, the message "Right Sliding Door Failure" was displayed. The contact was forced to pull over and manually close the door for the door to latch securely. The failure returned after the contact resumed normal driving. The contact stated that a message in red stating "Stop Immediately" and another message "... Read more
Incident date: Sep 1, 2023
car caught on fire in apartment complex over night. whole car was destroyed
Fire
Incident date: Sep 1, 2023
I believed Tesla full self driving (FSD) was in effect. My Tesla proceeded at 35 miles an hour toward a stop sign and I had to manually stop the vehicle to prevent blowing the sign. It turns out that Tesla sent an email 2 days ago (April 7 2026) that notified me that FSD had been cancelled because my credit card was declined (I had to replace a card on April 7 due to a lost card). I did not see th... Read more
Incident date: Sep 1, 2023
I believed Tesla full self driving (FSD) was in effect. My Tesla proceeded at 35 miles an hour toward a stop sign and I had to manually stop the vehicle to prevent blowing the sign. It turns out that Tesla sent an email 2 days ago (April 7 2026) that notified me that FSD had been cancelled because my credit card was declined (I had to replace a card on April 7 due to a lost card). I did not see th... Read more
Incident date: Jan 30, 2026
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving approximately 70 MPH, the vehicle started shuddering and was losing automotive power. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the transmission needed to be replaced. The contact stated that it was the second transmission failure in... Read more
Incident date: Apr 2, 2026
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, the message "Transmission Fluid Overheat" was displayed. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the TCM had failed and needed to be replaced. The TCM was replaced, and the vehicle was repaired. After retrieving the vehicle, the vehicle failed to imme... Read more
Incident date: Feb 19, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while at a stop light, the engine shut off as intended in the fuel saver mode, but when the brake pedal was released, the vehicle shut off and failed to restart. The vehicle was towed to the local dealer and was repaired but the repair information was unavailable. The contact stated that failure recently reoccurred and the ... Read more
Incident date: Apr 8, 2026
During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, ... Read more
Incident date: Apr 7, 2026
This issue has occurred twice. The first time was at approximately 3,000 miles, and the second time at around 7,200 miles. On both occasions, the vehicle lost power and displayed a warning message stating “Service High Voltage System” along with a “Reduced Speed” notification. During these events, the estimated driving range dropped significantly, charging was limited to approximately 25%,... Read more
Incident date: Mar 30, 2026
Air bag light is flashing in the dashboard. It says passenger air bag off. Driver seatbelt doesn't always click when trying to fastent seatbelt. I have to try multiple times until it clicks.
Incident date: Mar 30, 2026
Air bag light is flashing in the dashboard. It says passenger air bag off. Driver seatbelt doesn't always click when trying to fastent seatbelt. I have to try multiple times until it clicks.
Incident date: Mar 30, 2026
Vehicle has performed an OTA update to version 3.8.11 on Saturday April 4, 2026. Prior to that there were no failures or warnings reported. After the update has completed there is a warning “Emergency call function is limited. Please service vehicle”. The SOS button in the cabin is Red instead of Green. Other users in the N.A. as well users in Europe are reporting the exact issue in the forums... Read more
Incident date: Dec 20, 2024
Coolant intrusion in cylinder 1. Confirmed by Suburban Ford of Sterling Heights, MI. Known design flaw. Can potentially cause the engine to seize, misfiring of cylinders, excessive exhaust. Codes for rich fuel mixture and cylinder misfires were found when check engine light appeared. Checked plugs and coils before a camera was put into the cylinder to confirm the coolant intrusion. Dealership ... Read more
Incident date: Dec 20, 2024
I opened the trunk with the button on the dash and while the hatch was open a few minutes i heard a loud pop and realized the rear glass blew out and shards of glass came rolling down from the upper right hand side of the rear window and it had also spider cracked throughout the window. This happened at night 10:30 pm it was 42 degrees and light rain. I had just driven the truck for a half hour... Read more
Incident date: Dec 20, 2024
"fuel pump issues directly cause injector system failures". Today Honda assured me than the fuel pump recall could not interfere in the injector system, that's totally false Now I have to changed injector system and spark plugs to my own expense. On Monday 6th of April 2026 showrd engine light as well as stalling when driving On Monday 30th of March AC COMPRRSSOR SMOKED, ALSO NEED TO BE REPLACED
Incident date: Apr 2, 2026
The head unit (infotainment system) in my vehicle is experiencing delamination, where the screen is peeling, separating, or forming bubbles. This causes: •Touchscreen malfunctions, making it difficult or impossible to operate controls such as audio, climate, navigation, and backup camera. •Distraction risk while driving due to unresponsive or erratic screen behavior. •Intermittent failure of... Read more
Incident date: Apr 2, 2026
Airbags did not deploy after an accident that resulted in the hood crumpling. Car was at a complete stop when hit from behind at approximately 45mph, resulting in the car being pushed forward into the back of another vehicle.
Crash
1 injured
Incident date: Feb 15, 2026
harsh/delayed shifting, acceleration hesitation, and, total transmission failure
Incident date: Jan 10, 2025
Following the recent winter update, I noticed several faults during the weekend prior to the major incident described below: Child Lock Malfunction: The car entered "child mode" and the rear door could not be opened from the inside or outside until I exited and re-entered the vehicle. Driver-Side Control Failure: The driver-side door controls stopped functioning. They only reset after I exit... Read more
Crash
Incident date: Jan 10, 2025
Following the recent winter update, I noticed several faults during the weekend prior to the major incident described below: Child Lock Malfunction: The car entered "child mode" and the rear door could not be opened from the inside or outside until I exited and re-entered the vehicle. Driver-Side Control Failure: The driver-side door controls stopped functioning. They only reset after I exit... Read more
Crash
Incident date: Mar 10, 2026
My 2019 accord gets stiff at speeds over 25-30mph and resists driver input, so much that you tend to over-compensate and make constant steering corrections every second so you don't crash. The car does not track straight at any speed, and does the same when the Lane Keeping Assist (LKA) is off or on. When LKA is active the car will not go straight on a straight smooth road. The car wanders dangero... Read more
Incident date: Mar 10, 2026
My 2019 accord gets stiff at speeds over 25-30mph and resists driver input, so much that you tend to over-compensate and make constant steering corrections every second so you don't crash. The car does not track straight at any speed, and does the same when the Lane Keeping Assist (LKA) is off or on. When LKA is active the car will not go straight on a straight smooth road. The car wanders dangero... Read more
Incident date: Mar 10, 2026
Upon delivery of the vehicle the passenger door would not open from the outside. Multiple vehicle settings were reviewed, and a repair was scheduled to fix the issue.
Incident date: Sep 12, 2025
I own a 2023 GMC Yukon Denali. In Nov. 2023, at about 4,000 miles, the vehicle suffered a complete engine and electrical failure at highway speed while I was traveling with my husband and three small children. It suddenly lost all power in the fast lane, including acceleration and engine function. Steering became extremely heavy, consistent with loss of power steering assist, and the electronics s... Read more
Incident date: Sep 12, 2025
While driving slowly in a traffic queue, the driver applied the brakes to stop behind the vehicle ahead. The ABS activated unexpectedly, causing the truck to lurch/jump forward instead of stopping smoothly. The driver was forced to steer left to avoid a collision, but the vehicle ultimately struck the car in front, damaging the left front of the truck. No injuries occurred. This is not the first t... Read more
Crash