Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Oct 16, 2025
Interior panoramic roof shade roller broke and is not retracting the liner anymore
Incident date: Oct 16, 2025
The forward-facing camera system, Automatic Emergency Braking (AEB), and Autopilot/cruise control have repeatedly failed on a 2023 Tesla Model Y with approximately 22,000 miles. The AEB system becomes unavailable and the Autopilot disengages without warning, including at highway speeds of 70 mph and city speeds of 30 mph. The active safety systems are functional less than 10% of the time. The sudd... Read more
Incident date: Oct 16, 2025
The forward-facing camera system, Automatic Emergency Braking (AEB), and Autopilot/cruise control have repeatedly failed on a 2023 Tesla Model Y with approximately 22,000 miles. The AEB system becomes unavailable and the Autopilot disengages without warning, including at highway speeds of 70 mph and city speeds of 30 mph. The active safety systems are functional less than 10% of the time. The sudd... Read more
Incident date: Apr 11, 2026
Component or system failed: The electrical and/or engine system failed spontaneously. Gray smoke originated from under the hood, followed by black smoke and an intense fire. The vehicle is NOT available for inspection as it was declared a total loss and scrapped 30 days after the incident. Safety risk: My safety was at immediate risk as I was inside the vehicle when the fire began. Public safety w... Read more
Fire
Incident date: Mar 2, 2026
Front camera stopped working at 65 000 miles. Seems to be a faulty part as many Hondas and Acuras have the same problem and the dealer wants over $2000 to replace a $700 part that sounds like less than 45 minutes to replace.
Incident date: Feb 7, 2026
The drivers side mirror moves independently. Does not lock. Will move randomly at any time. Volvo knows about the problem and does nothing to fix it.
Incident date: Feb 7, 2026
The right-hand-side rear seat belt buckle has been under the seat ever since the vehicle was purchased in November 2024. I did not notice it at first. Recently, when I started dropping my daughter off at school, I noticed it. I tried pulling the buckle up, but it's completely stuck under the seat. I asked a local mechanic to pull it out. He gave me an estimate of $1000 because it requires disassem... Read more
Incident date: Feb 7, 2026
The steering sticks when making turns and does not return to center. This causes the steering to drift on the highway and reduces the ability to steer in a straight line. I have not reproduced or confirmed it with the dealer. No inspection and no warning lamps. This issue occurs for a large number of Chevrolet Bolt owners.
Incident date: Apr 7, 2026
this just started on it's own. back up rear camera shows distortion from time to time and appears to be getting worse or happening more.
Incident date: Mar 27, 2026
I have been having an issue with my 2021 Hyundai Palisade's engine oil consumption. It is constantly burning oil at a high rate, requiring me to purchase oil constantly. I had it serviced at Hyundai in Gurnee, IL. An oil consumption test was conducted. Hyundai corporate stated that my vehicle's engine was not burning oil at the required rate, which prompted an engine replacement. I reached out to ... Read more
Incident date: Mar 27, 2026
2017 Ford Escape 65,000 miles,1.5l coolant intrusion.#2 cylinder misfire code. First thing upon raising the hood noticed and acknowledged there was no coolant in resevoir. Attempting to replace spark plugs. Removed/replaced #4 plug. Attempting to replace #3 spark plug, plug broke off. Researching and collaborating with reputable mechanic concluded that short block coolant intrusion has occurred.... Read more
Incident date: Apr 11, 2026
REF RECALL 26V117 (Wiper Motor failure) & MY (2) PRIOR NHTSA COMPLAINTS; 11681607 & 11688314 (Autosense wiper operation failure). Autosense wiping does not clear wIndshield enough for visibility & therefore can’t be relied upon for safe driving. The only way to get MANUAL INTERMITTENT wiper operation is to go to SYNC settings & turn off auto wiper while driving in rain on Hwy at 65+ mph. Serious... Read more
Incident date: Apr 11, 2026
As I was driving, the automatic braking system engaged and there was no other vehicle or object in front of or beside me. The car behind me could have rear ended me.
Incident date: Apr 11, 2026
As I was driving, the automatic braking system engaged and there was no other vehicle or object in front of or beside me. The car behind me could have rear ended me.
Incident date: Apr 10, 2026
While stopped in heavy traffic at a traffic signal, the engine stopped and would not restart. This was due to the AIS system. The car became disabled in heavy traffic. I was only a few feet from the entrance to a gas station, however due to the interlock system that locks the transmission in Park, the truck could not be pushed out of traffic. Honda, unlike other manufacturers the use the same tran... Read more
Incident date: Apr 2, 2026
2018 Volvo XC90, VIN [XXX] , 54,618 miles. Original owner. All service performed exclusively at Volvo Cars West Houston (same dealer, all three failures). Volvo Technical Journal TJ 34648.1.2, titled "Prior Approval - Lack of airflow causing poor cabin cooling," is classified as a Product Fix and explicitly lists the 2018 XC90 as an affected vehicle. This TJ required the dealer to submit a Prior ... Read more
Incident date: Apr 2, 2026
I had my truck serviced, engine oil and fuel filters replaced, I picked up truck and while driving home, engine loss of power came on screen, truck then stalled, I observed smoke coming from under the hood, I exited vehicle to try and open hood, but flames were already present, I called 911 fire department came and put fire out. truck is a total loss. Fire Capt observed that fire seem to have star... Read more
Fire
Incident date: Apr 2, 2026
My 2018 Kia Sorento has developed excessive oil consumption consistent with the known engine defects affecting Kia’s Theta II engines. The vehicle began consuming oil rapidly without warning, despite regular maintenance. This issue did not appear until after 100,000 miles, which is common for this defect. The sudden loss of oil creates a serious safety hazard, including engine stalling or failur... Read more
Incident date: Dec 6, 2023
The daytime running lights are know to fail within 30-50k miles and the only option is to replace the whole housing unit. This is an unreasonable expectation that customers are purchasing a vehicle at 40-60k and then having to set aside 2k for a headlight replacement.
Incident date: May 15, 2024
Subaru stutters stalls, torque converter malfunction
Incident date: May 15, 2024
Engine failure at 77,000 miles. Regular oil changes and maintenance were performed on this vehicle. While driving driver started hearing a banging noise from engine and a subsequent stall while driving. Vehicle towed to local Honda dealer. Complete engine replacement required due to low oil (3.5 quarts) and metal shreddings in oil when emptied. Repair cost was quoted at over $14,000. Cost to have... Read more
Incident date: May 15, 2024
They replaced a module. The night I picked up my vehicle from the Dodge dealership in Bessemer, Alabama, after the Door Control Module was replaced, the ABS and traction control lights activated. I called the shop the next morning, and they instructed me to continue driving they should go off. The lights went off briefly, but soon returned, prompting me to contact Fiat Chrysler corporate. When cor... Read more
Incident date: Apr 17, 2019
I was driving on the Arecibo. P.R. highway when suddently the car started acelererating..i wouldn't show down. There were a lot of cars on the road, so I had to swerve onto the grass and hit a tree car. I dind'd receive any help from highway patrol. The Police were show to arrive. I've done some research and this Jeep Compass has received many complaints about this factory defect.
Incident date: Mar 26, 2026
In May 2025, the front-facing windshield-mounted monocular multi-purpose camera unit abruptly failed in our 2018 Honda Odyssey Elite. The vehicle had ~53,000 miles on the odometer at the time. This resulted in essentially all of the warning lights showing/cycling on the dashboard display and total failure of the safety features dependent on this camera system (adaptive cruise control, forward coll... Read more
Incident date: Apr 10, 2026
While accelerating from a light that had just turned green, after passing through an intersection the vehicle seized up and came to a complete stop. There were no warning lights or any indication of a malfunction. The vehicle did not shut off, the wheels just stopped spinning. After a few seconds it began to accelerate again. It happened on a Sunday, I called the dealership Monday Morning. I was n... Read more
1 injured
Incident date: Mar 15, 2026
On [XXX] while entering the parking lot of my office, I noticed a blinking check engine light on the car's dashboard. I've never experienced this before so I called my husband. He asked me to use a diagnositic tool he kept in the car. I did and there was a code "P1326" when I pressed the key for more information it said something about the manufacturer. My husband told me to call the nearest d... Read more
Incident date: Mar 15, 2026
This is a hybrid vehicle. It has Dual clutch transmission. Since I have owned it, intermittently the clutch does not disengage completely. This causes the vehicle to try to pull ahead but my foot is on the brake. The vehicle does not stall. Somehow it figures out it can't pull ahead and somehow fully releases. I have brought it to kia at least 3 times. In each case they tell me they cNt get the ca... Read more
Incident date: Mar 15, 2026
I was driving to work when my vehicle’s check engine light illuminated, accompanied by a warning message stating, “Low oil pressure—turn vehicle off.” I immediately followed this instruction and shut the vehicle off. When I attempted to restart it, the engine cranked repeatedly before finally starting, but the same warning message reappeared, prompting me to turn it off again. A few months... Read more
Incident date: Mar 2, 2026
After being on idle on a stop light, when releasing the brake to go, warning on dash says "Collision Mitigation Warning" when nothing hit the car and I'm there's enough distance with the car in front and behind. The severity has increased now, after being idle, when releasing the brake, it now completely shuts off, dash says "Shift to Park", and can't go, unless I push the ignition button. Took it... Read more
Incident date: Apr 9, 2026
Summary: Honda CRV 2022 1.5L turbo - Sticky Steering. The steering wheel is sticky and needs extra force to stabilize the vehicle on road this is a big safety hazard. I can clearly hear and feel the steering jam during rotation.
Incident date: Apr 9, 2026
This website shows the wrong information. Recall was successfully repaired but it shows here as unrepaired.
Incident date: Apr 9, 2026
This website shows the wrong information. Recall was successfully repaired but it shows here as unrepaired.
Incident date: Apr 10, 2026
Subject: Vehicle Safety Defect Report – Brake Failure and Collision Mitigation System Malfunction To the National Highway Traffic Safety Administration, I am filing a safety defect complaint regarding a Honda vehicle that experienced sudden brake failure and a suspected Collision Mitigation Braking System (CMBS) malfunction, resulting in a crash on [date]. Incident Summary: • Brakes suddenl... Read more
Crash
Incident date: Apr 1, 2026
Component Failure: Independent inspection confirmed a broken brake master cylinder mounting bracket and a missing AC compressor mounting bolt. Safety Risk: The broken brake bracket compromises the structural integrity of the braking system, posing a risk of brake failure while driving. The missing AC bolt creates a risk of the compressor becoming unseated, which could damage the serpentine belt a... Read more
Incident date: Apr 10, 2026
All of this has been diagnosed and confirmed by Richfield-Bloomington Honda. It is a catostrophic failure of the motor. Cylinder 6 is misfiring. They are recommending a full motor replacement. Last year, I had the piston ring issue on this car and the dealership had to rebuild the motor. The van has about 125,000 miles on it and is good service, including the repaired motor. We are the single o... Read more
Incident date: Oct 30, 2024
Exhaust weld break similar to the 2019 Chevy traverse
Incident date: Oct 30, 2024
In April 2025, I purchased a new vehicle from AutoNation Chrysler Jeep Dodge Ram North Richland Hills as a retirement gift to myself. After years of driving gas-powered vehicles, I decided to transition to an electric vehicle and purchased a Jeep Wagoneer S. While the vehicle is visually impressive, my ownership experience has been nothing short of a nightmare. Since the purchase, the vehicle has... Read more
Incident date: Oct 30, 2024
Safety Hazard: Oil Pump Failure Leading to Sudden Engine Stall (BMW B58TU engines) Description of Defect: The oil pump module in the 2020 BMW M340i (G20) contains internal plastic components that are prone to thermal degradation and premature failure. These plastic parts can crack or disintegrate, causing a sudden loss of oil pressure. Increasing wear on internal engine components and even leadin... Read more
Incident date: Apr 8, 2026
There are three active recall on my car, all of which say there are not remedy available and NHTSA Recall Number 25V455 can cause engine failure that leads to a crash, was reported in July 2025, and STILL has no remedy. The other 2 recalls are NHTSA Recall Number 26V123 and NHTSA Recall Number 26V117.
Incident date: Apr 8, 2026
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the check ABS error message was displayed. In addition, the contact stated that the ABS and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a failed ABS motor controller. The contact was informed that the ABS motor controll... Read more
Incident date: Apr 8, 2026
While driving, the vehicle experiences intermittent electrical malfunctions affecting multiple systems. The door locks cycle repeatedly, windows roll down on their own, and when attempting to roll the windows back up, they immediately roll back down. The dashboard lights flicker, become extremely bright, and at times go out completely. The central display (including Apple CarPlay) also shuts off e... Read more
Incident date: Apr 3, 2026
I bought a CPO lexus 2025 RX 350 in Jan 9, 2026. This car was lightly used in less than 3 months and right now it's around 7685 mileage. However, just with 3 months I purchased this car, the A/C stops cooling and the dealership said this is due to the condenser was damaged by small road stones where the small road stones can easily pass through the grille. - We have noticed that there are multiple... Read more
Incident date: Feb 1, 2026
ENGINE LOCK UP WITH 5018 MILES ON, IT IS A THE 6.2 MOTOR ROD AND CRANK BAD
Incident date: Apr 8, 2026
Head-on frontal collision occurred while my vehicle was stopped at a stop sign in a parking plaza. Another vehicle turned left and struck the front of my vehicle. The airbags did not deploy despite significant front-end damage and the vehicle being declared a total loss. The vehicle is currently available for inspection at my residence and is scheduled for insurer pickup. Police responded to the s... Read more
Crash
1 injured
Incident date: Aug 2, 2025
I am reporting a failure involving a 2020 vehicle equipped with a GM 6.2L V8 engine that developed a cylinder 8 misfire along with diagnostic trouble codes P0300, P0500, and P0521. Dealer inspection revealed a severely scored camshaft and metal debris present in the engine oil, indicating significant internal engine damage. The failure appears to be related to a lifter or valvetrain malfunction, l... Read more
Incident date: Oct 15, 2025
While driving my 2021 Ford F-150 PowerBoost, the vehicle issued a pre-collision warning followed immediately by a restraint system warning. The airbag then deployed without any collision or impact. There was no crash, obstacle, or reason for deployment. The airbag deployment shattered the windshield and caused interior damage. This appears to be a false activation of the pre-collision system and... Read more
Incident date: Oct 15, 2025
While driving my 2021 Ford F-150 PowerBoost, the vehicle issued a pre-collision warning followed immediately by a restraint system warning. The airbag then deployed without any collision or impact. There was no crash, obstacle, or reason for deployment. The airbag deployment shattered the windshield and caused interior damage. This appears to be a false activation of the pre-collision system and... Read more
Incident date: Oct 15, 2025
While driving my 2021 Ford F-150 PowerBoost, the vehicle issued a pre-collision warning followed immediately by a restraint system warning. The airbag then deployed without any collision or impact. There was no crash, obstacle, or reason for deployment. The airbag deployment shattered the windshield and caused interior damage. This appears to be a false activation of the pre-collision system and... Read more
Incident date: Mar 30, 2026
The contact owns a 2018 Tesla Model 3. The contact stated that while opening the doors of the vehicle, the driver's side seat back unintendedly reclined and pressed down on the rear seat, causing the cushion to become deformed. The contact manually used the seat controls to return the seat to an upright position. There was no warning light illuminated. The contact stated that the failure was inter... Read more
Incident date: Mar 30, 2026
1st incident i was backing out of a parking spot and it went into emergency park i had to turn off the truck , turn it back on and take it out of emergency parking 2nd incident a week later i was at a stop light the truck did the automatic shut off.When you have your foot on a break , I'll let go of the break to go through the light and it went into emergency park again Engine light is on auto zo... Read more