Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Apr 14, 2026
I need to open a safety case for my vehicle. I am concerned with my vehicle. Car was having trouble starting on 4/16/2026 while parked at home giving a "full accessory power active" error. I called Ford and I was told it could be a battery issue. Triple A was called and help was dispatched. The Triple A representative did not jump start the battery and instead gave directions to power up the car... Read more
Incident date: Apr 15, 2026
The vehicle skips a beat when shifting and it jumps from 10-8 gear for no reason causing the vehicle to lag or shift rough and break
Incident date: Apr 2, 2026
My Volvo's XC90 brakes have failed twice. At around 95,000 miles, my brakes stopped working, and then I had them repair it. They charged me close to $3,500, which they said they were able to cover under warranty, and I only had to pay the deductible, which I don't remember. In less than nine months, at about 104,000 miles, the same problem persists. Both times I was driving the car, by God's grac... Read more
Incident date: Apr 2, 2026
Issue: Intermittent infotainment failure – MOST network connection lost I am reporting a recurring electrical failure involving the infotainment system in my 2019 Honda Odyssey. The system intermittently loses all audio and displays a “MOST network connection lost” message. At times, the screen also goes black and reboots. This issue has occurred repeatedly over time, especially after exte... Read more
Incident date: Apr 16, 2026
As I was driving the car this error message came on. The battery was depleting faster than usual. Luckily I was able to get to a Honda dealer asap if not the car would go into “turtle mode” could stall in the middle of traffic. Also probably could not charge the car again due to this issue.
Incident date: Apr 16, 2026
As I was driving the car this error message came on. The battery was depleting faster than usual. Luckily I was able to get to a Honda dealer asap if not the car would go into “turtle mode” could stall in the middle of traffic. Also probably could not charge the car again due to this issue.
Incident date: Apr 16, 2026
I am writing to report a compliance issue regarding Hyundai Recall 292 (NHTSA 26V-034). My vehicle has been grounded due to the safety risks outlined in this recall (specifically the failure of side curtain airbags to meet ejection mitigation standards for third-row occupants). Despite the vehicle being rendered unusable for safe transport, Hyundai is refusing to provide or reimburse a rental veh... Read more
Incident date: Apr 8, 2026
My vehicle is a 2023 Volkswagen Atlas. It has a serious and recurring safety issue where the vehicle shuts off unexpectedly while driving. This has occurred on the freeway while driving at approximately 65–70 mph, which is extremely dangerous because the vehicle loses power while in traffic. After a previous repair at the dealer, the issue returned again after several months. The vehicle was p... Read more
Incident date: Apr 8, 2026
My vehicle is a 2023 Volkswagen Atlas. It has a serious and recurring safety issue where the vehicle shuts off unexpectedly while driving. This has occurred on the freeway while driving at approximately 65–70 mph, which is extremely dangerous because the vehicle loses power while in traffic. After a previous repair at the dealer, the issue returned again after several months. The vehicle was p... Read more
Incident date: Apr 17, 2026
I have a car covered by the Theta II Settlement. Engine, fuel system. Metal shavings found in oil and oil is diluted with fuel and oil if overfilled 1 inch above full mark on dipstick upon pickup from dealership. The vehicle is available for inspection at my residence; however, it is currently grounded as a known safety hazard. The vehicle is exhibiting symptoms of imminent engine failure (audible... Read more
Incident date: Apr 17, 2026
brakes weren’t working when trying to stop. Loud noise, braking pedals vibrated, when pushing down to attempt to break the brakes got soft, the steering wheel started to shake. Emergency parking lights and ASB lights on the dashboard came on. The vehicle was towed to the dealership and was unable to find the problem. They did a brake fluid exchange. Video of my driveway was provided to the deal... Read more
Incident date: Apr 17, 2026
brakes weren’t working when trying to stop. Loud noise, braking pedals vibrated, when pushing down to attempt to break the brakes got soft, the steering wheel started to shake. Emergency parking lights and ASB lights on the dashboard came on. The vehicle was towed to the dealership and was unable to find the problem. They did a brake fluid exchange. Video of my driveway was provided to the deal... Read more
Incident date: Jan 1, 2026
The contact owns a 2026 Kia Seltos. The contact stated that while driving 25 MPH and depressing the brake pedal to make a right turn, the brake pedal went to the floorboard and the vehicle accelerated independently. A dealer was contacted. The vehicle was towed to the dealer to be diagnosed, and the contact was informed that the brake line needed to be tightened and the brake fluid reservoir neede... Read more
HONDA
CR-V HYBRID
(2022) - SEAT BELTS
Apr 17, 2026
Incident date: Dec 15, 2025
I opened a case with Hyundai corporate due to the safety recalls, one being the second row seat belts and now the ejection recall for the third row passenger. I was told to use caution only to my request of a loaner or rental reimbursement. Hyundai is NOT honoring rental reimbursements as they submitted.
HONDA
CR-V HYBRID
(2022) - POWER TRAIN
Apr 17, 2026
Incident date: Dec 15, 2025
The contact owns a 2022 Subaru Ascent. The contact stated that while operating the vehicle, there was a whining sound coming from the transmission, and the vehicle failed to properly accelerate. The vehicle was slowly driven to the local mechanic, who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The transmission was replaced, and the vehicle was... Read more
Incident date: Jan 1, 2019
Upon driving on the highway the engine begins to make a hissing sound . Then the the car begins to feel like its slowly braking. From there It slowly loses power . The accelerator does nothing. This happened when my son I his [XXX] was drive me to airport through [XXX] mountains. Had to pull over many times eventually getting and Uber from gas station to make flight. Very unsafe condition and ... Read more
Incident date: Apr 6, 2026
My base level 2024 Subaru Impreza , while driving, has a vibration and shake in the drivers side rearview mirror at speeds over 25 mph, making it difficult to see clearly behind my vehicle. Vibration was present as a new vehicle and have reported issue to service advisor at Sport Subaru of Orlando Florida as a new vehicle owner.
Incident date: Apr 6, 2026
On 4 seperate occasions, my vehicle has completely shut off in the middle of the road. 3 times this has happened while traveling on the interstate. Every time with my 6 year old son in the car. The steering wheel locks up when it happens and you have to use all of your strength to get out of the road as soon as possible to avoid being smashed by oncoming traffic. On 8 seperate occasions, my vehicl... Read more
Incident date: Apr 6, 2026
On 4 seperate occasions, my vehicle has completely shut off in the middle of the road. 3 times this has happened while traveling on the interstate. Every time with my 6 year old son in the car. The steering wheel locks up when it happens and you have to use all of your strength to get out of the road as soon as possible to avoid being smashed by oncoming traffic. On 8 seperate occasions, my vehicl... Read more
Incident date: Feb 3, 2025
The rear Large Drive Unit (LDU) has coolant intrusion due to a known design defect in the internal rotor seal. Coolant from the stator cooling system is leaking past the seal into the motor, degrading the winding insulation. An independent inspection by The Electrified Garage (Orlando, FL) on 04/08/2026 confirmed moisture at the rotor sensor (yellow condition) and degraded insulation resistance me... Read more
Incident date: Apr 17, 2026
Hello, My name is [XXX] . I need your help!! I bought a 2024 Nissan Pathfinder from Carvana for $41,000.00 at the end of November 2025 I reported some minor damage at the time we picked up the vehicle at Caravan [XXX] . Never heard back. I've only owned this car for 4 months and now the brakes have been screaming and my dashboard is lit up like a Christmas tree!!! All the tires are bald and the ai... Read more
Incident date: Apr 14, 2026
The contact owns a 2017 Ford Transit. The contact stated that while driving at 45 MPH, the check engine warning light illuminated. The contact stated that DTC: P2002 was displayed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the diesel particulate filter needed to be replaced. The vehicle was not repaired. The contact related the failure ... Read more
Incident date: Sep 24, 2024
The contact owns a 2023 Chevrolet Tahoe. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The oil was changed at the local dealer. After 24 hours, the engine was blown after driving approximately 50 miles. No warning lights were illuminated. While accelerating from a stoplight, there was an abnormal squealing noise from... Read more
Incident date: Nov 1, 2025
Brake fluid leaking from rear wheel as a result vehicle has no BRAKES.
Incident date: Nov 1, 2025
The contact owns a 2015 Ford Escape. The contact stated that while reversing, the back over prevention camera displayed a distorted or upside-down image. The cause of the failure was not yet determined. The contact had previously received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); and was informed by the local dealer that the part for the recall repair was not yet ava... Read more
Incident date: Apr 16, 2026
I was driving on a cold day. When I stopped at a stoplight seeking to make a left turn, the car would not accelerate when I pressed the gas pedal. I looked down and saw the following warning sign "Engine Stopped, Steering Power Low" appear on the dashboard. However, since the car was not in park, it had rolled forward and was close to the being in the nearest lane of oncoming traffic. It was also ... Read more
Incident date: Apr 2, 2026
While driving down the road my active headrest randomly deployed and hit me hard in the back of the head. When I went to look at it to reset (because there had been no accident or collision) I saw that the plastic locking pins had broken. I researched the issue and saw that there was already a MOPAR recall for the same issue on the same year and model vehicle I have, but my VIN is not listed as an... Read more
Incident date: Apr 13, 2026
My Car would shut off in the middle of the road after I stopped to make a turn or even stop at a stop light. Also the engine is burning oil. Mechanic says the the engine needs to be replace. Something with the oil piston and the exhaust is burning oil. I am not sure
Incident date: Nov 5, 2025
In February of 2025 the brake vacuum pump failed and lost braking power. It was promptly towed to Toyota and the recall was performed. Roughly 3 weeks later an internal engine part that was removed during the recall repair came loose and damaged something internally. Since then the vehicle has yet to be adequately repaired. It produces no power, struggles to accelerate and has constant safety syst... Read more
Incident date: Apr 16, 2026
Brake Booster went out right at 160000 miles. ABS, emergency parking light, tire pressure light, and others I'm not sure if went on. Brakes felt very mushy and scary to drive.
Incident date: Apr 9, 2026
The Advanced Driver Assistance Systems (ADAS) on my Genesis GV60 called Highway Driving Assist (HDA) would randomly turn off without warning ever since I purchased the vehicle. I use it pretty much daily for my commute to work (but have to watch closely since it turns off often without warning) and the system would randomly turn off a least a few times a day so I would need to take over quickly. ... Read more
Crash
Incident date: Apr 16, 2026
Start blowing black smoke-while idling, over heated, stalled.
Incident date: Mar 9, 2026
My 2018 Ford Escape has diagnostic codes P0302 and P0316 cylinder 2 misfire and no compression on cylinder 2 due to coolant intrusion into the engine block. This is a known defect documented in Ford TSB 22-2322 and Customer Satisfaction Program 21N12. My VIN was excluded from this program despite having the identical failure and identical fault codes as covered vehicles. This engine failure occurr... Read more
Incident date: Apr 16, 2026
Brakes, rotors, tires and now steering column and starting gear is needing replaced after recall of rear toe link in 2019 ford explorer
Incident date: Dec 18, 2025
Driver’s door electronic door handle failed and the door could not be opened. Interior handle should have a physical release but it took 6-8 attempts to open the door. These handles had already been replaced under a recall, and yet I was charged nearly $900 for replacing the door handle because the car was then out of warranty. This is shameful.
Incident date: Dec 18, 2025
In early November 2025, while towing our 2024 Grand Design Momentum 344M M-Class fifth wheel toy hauler to a family Thanksgiving gathering, the rearmost driver-side leaf spring fractured and failed during travel. The trailer was towed by a 2024 Ram 3500 dually, properly rated for this unit, operated within all load ratings, and driven at normal cautious speeds at the time of failure. The failure r... Read more
Incident date: Mar 1, 2026
The rear camera has failed posing a safety issue when reversing the vehicle.
Incident date: Apr 15, 2026
The rear camera has failed posing a safety issue when reversing the vehicle.
Incident date: Apr 2, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact had been calling the local dealer and the manufacturer and was advised that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was infor... Read more
Incident date: Apr 2, 2026
Panoramic sunroof spontaneously shattered at some time between 2/4/26 and 2/5/26. Car was fine when I drove on 2/4/26 and parked at home at approximately 4:30p (still light outside). I got in car next day 2/5/26 at approximately 5:45p (when dark outside). Heard slight air/wind noise as pulled out of driveway and started driving. Looked up and saw sunroof completely shattered (but still fully attac... Read more
Incident date: Apr 2, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact s... Read more
Incident date: Apr 15, 2025
My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair o... Read more
Incident date: Apr 15, 2025
My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair o... Read more
Incident date: Mar 19, 2026
I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in approximately 9 months. The time has passed and they dis not return my calls and blocked my number on the text ... Read more
Incident date: Dec 31, 1969
The contact owns a 2008 Hummer H3. The contact stated that while his son was driving 35 MPH, there was a loud metal rattling sound while attempting to turn left or right. The driver also heard the sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the leaf springs needed to be replaced. The vehicle was not... Read more
Incident date: Apr 10, 2026
My transmission has started with a whining noise, Toyota knows about this issue with thousands of cases regarding the faulty transmission, yet only a few are being covered under a customer support bulletin ZJC. We need to hold Toyota responsible for this issue. We were just told today they won't help us at all. Yet now we are left with a van that we can't use and if we decide to fix it for 10k ... Read more
Incident date: Apr 10, 2026
1. The failed component is the engine. The dealer confirmed that coolant intrusion caused internal engine damage and that the engine requires full replacement. This is especially serious because Customer Satisfaction Program 19B37 had already been performed on the vehicle and was supposed to correct this exact coolant intrusion issue. The dealer even acknowledged that this repair should have preve... Read more
Incident date: Apr 10, 2026
See attached document for complaint.
Incident date: Apr 1, 2026
My car was stopped at a stop sign. My auto off engaged, and then my engine shut down. I was stalled out on the road and it took me 6 attempts to restart my car. Message was engine stopped, power steering failure
Incident date: Apr 1, 2026
The vehicle experienced a major engine failure involving the 6.2L engine. The failure appeared sudden and premature and is not consistent with normal wear and tear for a vehicle of this type. Prior to the failure, there were intermittent performance concerns and warning indicators suggesting potential engine or drivetrain issues. The vehicle had previously undergone repair related to similar conc... Read more