Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Mar 12, 2026
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more
Incident date: Mar 12, 2026
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more
Incident date: Apr 20, 2026
Fuel line leak caused by design flaw in which line plastic fuel feed line (GM part #84200271) is installed too close to the undercarriage, causing it to rub against the frame due to vibration and wear a pinhole. This is known by gm in service bulletin Service Bulletin 17-NA-304. This is a fuel leak, that can causes significant fire danger to people, property, and nature. Eventually putting firs... Read more
Incident date: Apr 20, 2026
The vehicle experienced a safety-related issue involving the hybrid system, which may cause sudden loss of power while driving. This issue is associated with a manufacturer recall (Toyota campaign 25TB15). Due to the risk of power loss, the vehicle was deemed unsafe to drive. The vehicle was taken to a dealership for repair, where the issue was confirmed. However, no repair has been completed. T... Read more
Incident date: Apr 20, 2026
The vehicle experienced a safety-related issue involving the hybrid system, which may cause sudden loss of power while driving. This issue is associated with a manufacturer recall (Toyota campaign 25TB15). Due to the risk of power loss, the vehicle was deemed unsafe to drive. The vehicle was taken to a dealership for repair, where the issue was confirmed. However, no repair has been completed. T... Read more
Incident date: Apr 20, 2026
Sudden Unintended Acceleration – 2024 Kia Sportage – Safety Hazard. Incident Date: April 18, 2026. Location: Parking lot. While pulling into a parking space at low speed, I brought the vehicle to a complete stop with my foot on the brake. Immediately after stopping, the vehicle suddenly and forcefully accelerated forward on its own without my foot on the accelerator. I was actively pressing... Read more
Crash
Incident date: Apr 20, 2026
The electrical system in my 2023 Mitsubishi Outlander has repeatedly malfunctioned since September 2023. The primary failure involves the dashboard completely shutting down while the vehicle is in motion, resulting in the loss of critical driving information such as speed and system warnings. The issue is intermittent but ongoing and may be available for inspection upon request. This failure creat... Read more
Incident date: Jan 1, 2026
2024 Tesla Model S. Repeated rear tire and rear wheel failures with abnormal wear and possible rear alignment or suspension-related defect. Tesla service history shows repeated rear tire replacements beginning at about 5,165 miles, a later four-wheel alignment, a right rear tire replacement for uneven tire wear under the basic vehicle warranty at about 21,594 miles, a documented bent left rear whe... Read more
Incident date: Apr 17, 2026
Got it in sept 2022 brand new the shower leaked water the seal of the slide leaked and the power inlet got very warm which would kick the breaker occasionally
Fire
Incident date: Apr 20, 2026
Car suddenly burst into flames after a shot trip, maybe one mile, fire started at the passenger side under the hood, firefighters said it was an electrical issue
Fire
Incident date: Apr 20, 2026
As I pulled out of a parking lot The vehicle suddenly jerked 90 degrees to the left and accelerated quickly into a ditch and a retaining wall. All airbags deployed.
Crash
1 injured
Incident date: Apr 4, 2026
As I pulled out of a parking lot The vehicle suddenly jerked 90 degrees to the left and accelerated quickly into a ditch and a retaining wall. All airbags deployed.
Crash
1 injured
Incident date: Apr 4, 2026
As I pulled out of a parking lot The vehicle suddenly jerked 90 degrees to the left and accelerated quickly into a ditch and a retaining wall. All airbags deployed.
Crash
1 injured
Incident date: Apr 4, 2026
-My 2020 Trail-boss 6.2 Engine broke and stopped producing power and shut off, it is available for inspection and has been inspected by my local Chevy Dealer Tom Gibbs Chevrolet. -My son was crossing a railroad track and it shut off as he topped the tracks it shutoff at the tracks and he was able to coast down out of the way. If it shut off a second earlier he would have been stuck on the tracks ... Read more
Incident date: Mar 30, 2026
The auto safety braking system has braked for no reason twice now. Both going 70 mph and going under a bridge. The car senses a car in front and slams on its brakes but there is nothing in front of the car. And all sensors were clean and free of obstructions. Pretty scary going 70 mph and the car just slams on the brakes.
Incident date: Mar 30, 2026
The auto safety braking system has braked for no reason twice now. Both going 70 mph and going under a bridge. The car senses a car in front and slams on its brakes but there is nothing in front of the car. And all sensors were clean and free of obstructions. Pretty scary going 70 mph and the car just slams on the brakes.
Incident date: Apr 17, 2026
Rear axel carrier side section fractured in half. This can lead to loss of control of the vehicle when driving. Recall was issued for some models/years with specific batches, but mine was not included even though it’s the same issue.
Incident date: Apr 17, 2026
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issu... Read more
HONDA
ACCORD HYBRID
(2025) - SERVICE BRAKES
Apr 20, 2026
Incident date: Apr 20, 2026
I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening saf... Read more
HONDA
ACCORD HYBRID
(2025) - UNKNOWN OR OTHER
Apr 20, 2026
Incident date: Apr 20, 2026
The A/C evaporator core failed on my 2018 Honda Civic Hatchback with approximately 67,000 miles, confirmed by an authorized Honda dealership in April 2026. This is my second major A/C system failure in under one year on this vehicle. Approximately one year ago, the same dealership replaced the A/C condenser and compressor shaft seal. Now the evaporator core has failed and requires full replacement... Read more
HONDA
ACCORD HYBRID
(2025) - ENGINE
Apr 20, 2026
Incident date: Apr 20, 2026
The A/C evaporator core failed on my 2018 Honda Civic Hatchback with approximately 67,000 miles, confirmed by an authorized Honda dealership in April 2026. This is my second major A/C system failure in under one year on this vehicle. Approximately one year ago, the same dealership replaced the A/C condenser and compressor shaft seal. Now the evaporator core has failed and requires full replacement... Read more
Incident date: Sep 3, 2020
What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The fuel pump assembly failed. The component is still in the vehicle and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The engine stalls or loses power unexpectedly while driving at highway speeds. This creates a high risk of a r... Read more
Incident date: Oct 10, 2025
While traveling on the freeway after approximately 45 minutes of driving at 65 mph, the car suddenly felt like it was down shifting causing it to slow substantially. When I tried to accelerate to avoid cars behind me from hitting me, the car prevented me from speeding up for approximately five seconds. RPM is over 5000 b4 it allowed speed up. This happened on two separate occasions,. The car woul... Read more
Incident date: Oct 10, 2025
The 2026 Toyota Prius illuminates a road distance on an unlight, rural road of 110 feet on low beam. Parked at the beginning of one white dashed center line, the low beams illuminate two additional white dashed lines. Road lines are a standard 12 ft painted line with a 37 ft interval between lines for a total of 110ft of illuminated road. The average stopping distance of the Toyota Prius trave... Read more
Crash
Incident date: Apr 20, 2026
My dashboard is melting and I understand that there was a campaign to resolve this that ended in 2016. I bought the vehicle in 2019 and it has only gotten worse to the point that the dashboard has a sheen to it that causes a glare on the interior of the windshield when the sunlight hits it, making visibility very difficult.
Incident date: Apr 18, 2026
The contact owns a 2024 Genesis GV80. The contact received notification of NHTSA Campaign Number: 26V229000 (Fuel System, Gasoline). The contact stated that on several occasions while driving at various speeds, there was an abnormal gasoline odor inside the cabin of the vehicle. While the vehicle was parked, the gasoline odor was also present outside the vehicle, especially while parked in the gar... Read more
Incident date: Apr 18, 2026
The contact owns a 2026 Honda CR-V. The contact stated that while attempting to park the vehicle in a parking space with her foot on the brake pedal, the vehicle unintendedly accelerated over the curb and crashed into the brick wall of a convenience store. The contact stated that the failure occurred without warning. The air bags did not deploy upon impact. The brick wall of the store was damaged ... Read more
Crash
1 injured
Incident date: Apr 20, 2026
VEHICLE LEFT FRONT AXLE STARTED MAKING A LOUD CLICKING NOISE WHEN TURNING. WITHIN A FEW WEEKS IT HAS TURNED INTO A CRACKING NOISE, I NOTICED GREASE LEAKING FROM THE OUTER AXLE BOOT. VEHICLE IS UNDER WARRANTY AND HAS 24K MILES. VEHICLE FEELS UNSAFE TO DRIVE AS THE FRONT AXLE APPEARS TO BE FAILING AND COULD CAUSE A CRASH AT HIGH HIGHWAY SPEEDS. VEHICLE IS CURRENTLY AT PENSKE ONTARIO HONDA. SERVICE D... Read more
Incident date: Apr 16, 2026
The contact owns a 2011 Ford Edge. The contact stated that while driving 10 MPH and coming to a stop, the brake pedal was depressed, but the vehicle failed to respond as intended. There was no warning light illuminated. The dealer was notified of the failure and provided an estimate for the repair. The vehicle was taken to an independent mechanic, where it was diagnosed with brake master cylinder ... Read more
Incident date: Jan 1, 2026
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently operated, and the message “Camera not Available” was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not ... Read more
Incident date: Feb 1, 2022
My 2024 Cadillac LYRIQ generated the following High Voltage Battery fault codes via On-Demand Diagnostic: U2B4A, U2B4D, U2B50, U2B53, U2B56, U2B59, U2B5C, U2B5F, U2B62, U2B65, U2B68 — all under module VIC - Lithium-Ion Battery. Multiple codes are flagged "Service Right Away" indicating an active fault in the high voltage propulsion battery system. I brought the vehicle to Lindsay Cadillac, Alexa... Read more
Incident date: Feb 1, 2022
My 2024 Cadillac LYRIQ generated the following High Voltage Battery fault codes via On-Demand Diagnostic: U2B4A, U2B4D, U2B50, U2B53, U2B56, U2B59, U2B5C, U2B5F, U2B62, U2B65, U2B68 — all under module VIC - Lithium-Ion Battery. Multiple codes are flagged "Service Right Away" indicating an active fault in the high voltage propulsion battery system. I brought the vehicle to Lindsay Cadillac, Alexa... Read more
Incident date: Feb 1, 2022
April 20, 2026 NHTSA Safety Complaint I am reporting an unresolved safety issue involving my 2019 Nissan LEAF subject to NHTSA Recall 24V-700. This recall identifies a battery defect that presents a fire risk and requires avoidance of Level 3 (CHAdeMO) charging. There is currently no remedy available and no repair timeline. This restriction significantly limits the usability of the vehicle, wh... Read more
Incident date: Mar 23, 2026
At 29k miles, truck was receiving an oil change and general maintenance. Metal flakes were found in the oil and small shaving in the bottom of the drain bucket. Vehicle was sent to a GM dealership to be tested. Engine passed pico test even though metal was present in the oil.
Incident date: Mar 23, 2026
The contact owns a 2020 Chevrolet Bolt EV. The contact stated that the vehicle's charge was designed to last for 259 miles, but failed to exceed 100 miles. The vehicle was taken to the dealer and was repaired under NHTSA Campaign Number: 24V812000 (ELECTRICAL SYSTEM); however, the failure persisted. The vehicle recently failed to charge, with an error message that the vehicle was unable to charge ... Read more
Incident date: Mar 23, 2026
The contact owns a 2025 Volkswagen Tiguan. The contact stated that twice while driving 50 MPH, an unknown message was displayed, indicating that the vehicle was not detecting a passenger. The horn inadvertently beeped three times, and the vehicle stalled and lost steering and braking functionality. The vehicle was restarted each time. On the second occasion, the vehicle was taken to an independent... Read more
Incident date: Apr 18, 2026
Brakes failed to engage. Many lights lit up on dashboard and warning not to exceed 35 mph. It was determined this was due to a faulty brake system control module.
Incident date: Apr 18, 2026
The engine failed while driving on the highway on two separate occasions due a fuel pump issue. The first time it happened, it was just reduced power (could only drive maybe 40 miles an hour). I brought it to the dealership and they said that General Motors told them it needs a software update which they completed. However the second time it happened (4 months later) it was full engine shutdown... Read more
Incident date: Apr 18, 2026
The engine failed while driving on the highway on two separate occasions due a fuel pump issue. The first time it happened, it was just reduced power (could only drive maybe 40 miles an hour). I brought it to the dealership and they said that General Motors told them it needs a software update which they completed. However the second time it happened (4 months later) it was full engine shutdown... Read more
Incident date: Feb 20, 2026
My husband and I were driving down the road on the way home from dinner in the rain when the car suddenly started braking very hard but very quickly. I thought at first that my husband had braked a little too hard all of a sudden, but he said he did not. Before he could tell me that though the dash started lighting up. Brake system failure, electronic parking brake failure, hill start assist probl... Read more
Incident date: Apr 20, 2024
Horn stopped working. Very dangerous. Poor design where water corrodes interface.
Incident date: Apr 16, 2026
Sunroof exploded when driving sounded like a shotgun. This is a known issue by kia.the glass blow upward.
Incident date: Apr 10, 2026
The contact owns a 2025 Subaru Impreza. The contact stated that while their son was driving approximately 45 MPH, a loud pop sound came from the right side of the engine department, and then the steering wheel seized. The driver attempted to apply the brakes; however, the brakes failed. The vehicle ended up crashing into a nearby pole post. The air bags deployed. The driver received a hematoma on... Read more
Crash
Incident date: Apr 10, 2026
The contact owns a 2025 Subaru Impreza. The contact stated that while their son was driving approximately 45 MPH, a loud pop sound came from the right side of the engine department, and then the steering wheel seized. The driver attempted to apply the brakes; however, the brakes failed. The vehicle ended up crashing into a nearby pole post. The air bags deployed. The driver received a hematoma on... Read more
Crash
Incident date: Apr 19, 2026
Coolant in engine block; replacement engine required and not covered by warranty.
Incident date: Dec 26, 2025
The vehicle’s instrument cluster appears to be a non-original unit that may not be correct for the model year. The cluster is responsible for displaying the odometer and communicating with other vehicle systems. After purchase, I observed that diagnostic scan tools could not consistently access or communicate with multiple modules, and an experienced mechanic indicated the instrument cluster may... Read more
Incident date: Apr 1, 2026
Vehicle: 2021 Ford F-150 XLT Issue: Transmission Malfunction and Safety Concern I am submitting a formal complaint regarding a serious and ongoing transmission issue with my 2021 Ford F-150 XLT. The vehicle has exhibited multiple dangerous and unpredictable transmission behaviors that raise significant safety concerns. First, the truck experiences a pronounced 3–4 shift flare. During this shif... Read more
Incident date: Jan 1, 2026
It has been occurring ever since I purchased the truck in October 2023. I finally thought I should say something. Usually, the truck is at a complete stop. The truck can be warm or cold. As I press the accelerator down to move in the forward direction, there is a hesitation. No immediate acceleration. It lasts for at least one second before the acceleration begins. This can create a serious sa... Read more
Incident date: Mar 14, 2026
The car acceleration issues, taking a long time to go from 0-50 with the tachometer going up to 5 to do so. My MPG has gone from 33 to 28 mpg. There are times when I press on the gas but my car doesn’t move. It also makes loud “rumbling” or “whining” sounds at times.