Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 125,830 complaints for HONDA
Incident date: Apr 22, 2026
Turn Signals stop working Cruise Control stopped working Vehicle Control Stopped working All Buttons on Steering column stopped working Windshield Wiper controls stopped working 4WD Controls stopped working Radio Controls stopped working Lawsuits have been filed and won by people against Ford yet No Recall has been opened !
Incident date: Apr 10, 2026
The vehicle has two display panels, molded into a single frame. There is an infotainment panel on the right that handles music, maps, and phone interaction. There is an instrument panel on the left. The infotainment panel has not issues. The instrument panel blanks out for 3 - 5 seconds every few minutes, and then reappears. Occasionally the words "No SIgnal" in big red letters will appear. Occ... Read more
Incident date: Apr 10, 2026
The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed and stopping at a stop light, the accelerator pedal was depressed, and the accelerator pedal became stuck, and the engine unexpectedly revved to 5,000 RPM. The contact stated that the accelerator pedal failed to release. The brake pedal was depressed several times within 15 seconds, and ... Read more
Incident date: Feb 18, 2025
2018 Acadia Denali with less than 50,000 miles on the vehicle. Had to replace the coolant temperature sensor and thermostat. Less than 30 days later. The check engine light came on and the code was coolant temperature sensor and thermostat. Code P0128$07E8
Incident date: Apr 16, 2026
I was hit by a school bus on the interstate and my air bags didn't deploy. My car is throwing a code that all 4 did.
Crash
1 injured
Incident date: Apr 16, 2026
The entire infotainment system has gone black. Nothing shows on the screen. This is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. None of the safety features are available with a trailer hookup as well. We have taken it to a certified Chevrolet dealer who has said the truck was the 6th one that they h... Read more
Incident date: Apr 13, 2026
The entire infotainment system has gone black. Nothing shows on the screen. This is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. None of the safety features are available with a trailer hookup as well. We have taken it to a certified Chevrolet dealer who has said the truck was the 6th one that they h... Read more
Incident date: Apr 13, 2026
While driving in the far left fast lane at approximately 70mph the vehicle suddenly began to show multiple malfunctions to include the following but not the complete list. Malfunctions noted High Voltage Malfunction, Chassis Malfunction, Suspension Malfunction, Driver Assist Malfunction. The vehicle then proceeded to slow down and I lost acceleration. Another alert showed regarding auto-braking. ... Read more
Incident date: Apr 13, 2026
I am writing to open a formal complaint regarding a serious transmission defect in my 2019 Honda Odyssey (VIN: [XXX] ). My vehicle is currently exhibiting symptoms that directly match the 'Transmission Programming Defect' documented in ongoing litigation, specifically symptoms: while accelerating produce rough and delayed shifting; sudden jerking, sudden, harsh accelerations and decelerations; an... Read more
Incident date: Apr 15, 2026
The contact owns a 2025 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (SEAT BELTS) and 26V034000 (AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact was informed that parts for the seat belts might be available in June 2026. The contact... Read more
Incident date: Apr 22, 2026
I own a 2021 Hyundai Palisade and have experienced a complete transmission failure that I believe Hyundai had prior knowledge of and failed to address. Before my warranty expired, I contacted the dealership several times to report transmission symptoms I was experiencing. I was told that because no diagnostic code had been produced at that time, there was nothing they could do. Eventually, my che... Read more
Incident date: Apr 19, 2026
I am reporting a serious safety issue involving my 2011 Chevrolet Malibu LS related to the electronic stability control (ESC), traction control, and electric power steering systems. My vehicle is currently experiencing the following problems: * “Service ESC” warning message * “ESC Off” displayed * Traction control disabled * Electric power steering warning * Airbag warning light illumina... Read more
Incident date: Sep 1, 2023
The vehicle exhibits dangerous electronic malfunctions. A licensed technician (MV-113255) has confirmed a sporadic unintended acceleration defect where the cruise control 'decrease' button causes the vehicle to increase speed. Additionally, the vehicle repeatedly enters 'Limp Mode' in active traffic, causing a violent jerk and a total loss of acceleration while displaying a 'Smart City Brake Suppo... Read more
Incident date: Sep 1, 2023
The vehicle exhibits dangerous electronic malfunctions. A licensed technician (MV-113255) has confirmed a sporadic unintended acceleration defect where the cruise control 'decrease' button causes the vehicle to increase speed. Additionally, the vehicle repeatedly enters 'Limp Mode' in active traffic, causing a violent jerk and a total loss of acceleration while displaying a 'Smart City Brake Suppo... Read more
Incident date: Sep 1, 2023
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally while shifting into reverse(R) or drive(D). The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The contact was able to restart the vehicle; however, the failure persisted while attempting to drive. The contact a... Read more
Incident date: Jan 14, 2026
On April 14, 2026, my 2019 Hyundai Sonata was parked at a retail store parking lot. Returning from the store, I attempted to start the car, and it did not start. I attempted to start it again, and I saw smoke coming out from under the hood. I immediately exited the vehicle and opened the hood. I saw open flames coming out of the engine area, about 4” high. I called 911 and waited about 10 minute... Read more
Fire
Incident date: Apr 12, 2026
The contact owned a 2007 Ford Edge. The contact had received a recall notification for NHTSA Campaign Number: 21V158000(Air Bags), and the recall was serviced. The contact then stated that while driving at 20 MPH, a city bus crashed into the front end of her vehicle. The contact stated that the air bag deployed upon impact; however, the contact suffered burns to both of her arms and both of her le... Read more
Crash
1 injured
Incident date: Dec 31, 2025
Passenger airbag light is on the airbag is not working
Incident date: Apr 21, 2026
Due to the two unrepaired recalls my family’s safety is at risk. The recalls could cause a fire or crash and with no remedy available my family is unsafe in this vehicle
Incident date: Oct 1, 2024
The warning lite for the low tire pressure comes on randomly and consistently. I've taken it in about 5 times and have been told the tire pressure is fine and it is just a built in defect. I am concerned because I can't check my tires constantly and especially when I am on the freeway. I fear for my safety, the safety of my passengers and the vehicles around me. It happens on the loaners they give... Read more
Incident date: Apr 20, 2026
The front lateral links, compliance links, and stabilizer bar link on my 2018 Tesla Model 3 Long Range failed and required replacement in January 2026. Prior to failure, abnormal creaking and clunking noise from the front suspension began appearing weeks before the repair — no warning lights illuminated at any point. The failed components were replaced by a Tesla-certified Service Center and are... Read more
Incident date: Apr 18, 2026
2021 Toyota Highlander transmission failure
Incident date: Apr 14, 2026
There was a grinding sound coming from the LF wheel. This was progressively getting worse. Car was shaking while driving so dropped it off with my mechanic due to safety concerns. Per the mechanic that fixed the issue: Inspection found LF wheel bearing is loose. A bolt backed out on inside rubbing through axel shaft. Allowed wheel bearing to damage to damaged from moving in place. Axle shaft d... Read more
Incident date: Dec 29, 2025
Sunday April 19 2026, in a drive thru while stopped, the following alerts popped up with their corresponding dash lights: Check Brake System Park Brake limited service function Pre-collision assist not available Service Advance Track Brake pedal lost vacuum / pressure and became hard. Brake would not engage and needed to use electric park brake to stop vehicle. Got out of the drive thru and int... Read more
Incident date: Apr 6, 2026
The contact owns a 2026 BMW X7. The contact stated that while driving at an undisclosed speed, there was an abnormal water shifting around inside the vehicle. The contact stated that the message “Service Immediately” was displayed. The vehicle was taken to the dealer; however, the contact was informed that the failure was an unknown failure. The vehicle was not diagnosed or repaired by an inde... Read more
Incident date: Apr 6, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that the vehicle made an abnormally loud sound while being charged. There was an abnormal electrical burning odor coming from the vehicle while driving. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer, where the high voltage battery s... Read more
Incident date: Apr 20, 2026
approaching a round about at a slow rate of speed, prior to entering I noticed there was time to safely enter the round about ahead of a car also entering the roundabout from another direction. I pushed the accelerator pedal to about 30% at the time I choose to enter the traffic circle and attempted to enter. The truck did nothing in response except keep rolling forward due to the momentum I alrea... Read more
Incident date: Apr 20, 2026
The contact owns a 2025 Chevrolet Equinox. The contact stated that the high-voltage system message was displayed. The vehicle was taken to the local dealer, where an unknown diagnostic test and repair were performed on the computer, but the failure recurred. The vehicle was taken to the local dealer again, where the AC receiver was ordered; however, the part ordered was the incorrect part. The dea... Read more
Incident date: Apr 20, 2026
2109 Acadia. The gear shift would not register as being in park when it actually was in park. This created an issue of the interior lights and radio not being turned off when the driver door was opened, posing the possibility of the battery being drained and the driver stranded. Upon searching, it was learned many Acadias have had this issue, including a friends'. This was reported to GMC Executi... Read more
Incident date: Apr 20, 2026
Engine and Transmission failed at 46,000 miles even though under a extended warranty Ford short changed us to where we had to pay $7200.00 to get the car fixed. This car is the worst for failures of the powertrain. Never will buy another Ford ever.
Incident date: Apr 13, 2026
The contact owns a 2023 Porsche Panamera. The contact stated that while stopped at a red traffic light, the vehicle independently shifted from drive(D) to neutral(N), and the instrument panel failed to display critical safety information. The messages "Speed Limit Display Limited”, “No Navigation Data Available", "Left Taillight Fault - Check Taillight", and "Right Taillight Error”, and “S... Read more
Incident date: Oct 29, 2025
on March 26, 2026 my engine light turned on and I’m getting in misfire on my car, and all of a sudden I can’t run more 40 mph or my car start shaking. I went to AutoZone to get it checked and the the result is, they are needing to replace the cylinder 3 coil pack or spark plugs. I went to Ford on March 31, 2026 trying to have my spark plug replaced and was told that my engine has coolant intru... Read more
Incident date: Apr 21, 2026
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting Uconnect 5 (12” screen). These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through t... Read more
Incident date: May 1, 2023
The contact owns a 2024 Nissan Rogue. The contact stated that while the vehicle was parked and turned off, the rear glass unexpectedly shattered. The contact stated that the vehicle was parked at the workplace, and camera footage provided by the Police Department confirmed that there was no external impact to the glass prior to the glass shattering. The dealer was contacted. The vehicle was not di... Read more
Incident date: Apr 4, 2026
While driving my car will some time cut off by itself or it seems like it is shifting gears while I am driving and make this jerk while driving.I have not had any accidents and the dealership says everything looks fine.
Incident date: Apr 14, 2026
Air Bags (Driver and Passenger Curtain Airbags) no other airbags deployed. Been in repair since 3/8/26. Currently 4/21/26. Insurance already sent Body Shop money. Parts on National Backorder and Manufacturer Switch has not been determined yet by Toyota. Truck will not be released back to me until the repair is completed per email. I need adequate transportation provided to continue going to and ... Read more
Crash
Incident date: Apr 11, 2026
While driving about 35 MPH, the vehicle began to alarm and stated "the engine is off; pull over, put in park or neutral, and restart the car". I pulled over and found that the engine had indeed turned itself off in the middle of driving. When the engine turns off, both the braking vacuum system and the power steering go off, making it harder to brake and steer to safety. If I were going highway s... Read more
Incident date: Apr 15, 2026
I had the toe link recall performed in 2022. Since that time, I have replaced brakes twice, tires twice (two full sets in less than 50k miles), control arms, sway bars, and bushings. The car will not come into alignment. There is ample evidence all over the internet that the toe link recall has been a failure. There are numerous stories just like mine of secondary suspension issues and burning th... Read more
Incident date: Apr 15, 2026
Intermittent total electrical communication failure ('No Bus' error) triggered by warm weather. While driving at any speed, the instrument cluster gauges drop to zero and the vehicle loses all control of turn signals, hazards, cruise control, and windshield wipers. This has created several near-miss situations in traffic and rain. The failure also prevents the vehicle from starting. Despite multip... Read more
Incident date: Mar 21, 2026
The contact owns a 2016 Ram 1500. The contact stated that occasionally, while driving at slower speeds, the vehicle failed to exceed 40 MPH with the accelerator pedal depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that a coolant flush was needed, the brake lights, and a camshaft sensor needed to be replaced.... Read more
Incident date: Apr 21, 2026
My 2024 Hyundai Palisade has been grounded and rendered completely undrivable for 15 cumulative days as of April 21, 2026, due to an open safety recall for which Hyundai has stated no remedy currently exists and no timeline for a fix has been provided. The vehicle was taken out of service on April 6,2026. due to the open recall 292. Hyundai issued interim notification letters in March 2026 advis... Read more
Incident date: Apr 21, 2026
The contact owned a 2021 Mercedes-Benz GLE 350. The contact stated that warm air was blowing from the A/C unit while activated. The vehicle was taken to an independent mechanic, and the contact was informed that a leak had caused the A/C unit failure. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer where a diagnostic test was performed. The conta... Read more
Incident date: Mar 28, 2026
The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was info... Read more
Incident date: Mar 28, 2026
I did not receive an owners manual when my vehicle was purchased new on January 15 2025. I reported it to the dealership and to GMC both times they said too bad, access it online. I contacted GMC again after recall N252540430 was issued but they still refuse to provide an owners manual because 2025 Sierra 1500 isn't listed it's only the 26 model year.
Incident date: Mar 31, 2026
The contact owns a 2014 Ram 1500. The contact stated that the ABS, BRAKE, and an unknown warning light were illuminated. The contact stated that approximately one year later, while driving approximately 5 MPH in the rain, the steering wheel jerked left and right continuously, and the brake pedal was depressed and the vehicle stopped facing on-coming traffic. The vehicle was driven to the residence... Read more
Incident date: Feb 16, 2026
Vehicle began flashing check driver assistance for rear sensors repeatedly while traveling out of state on March 30th with an occasional flash of check AWD/4WD. On March 31st the vehicle flashed the warnings along with a variety of others flashing on the infotainment screen rapidly and shut off while driving. I was barely able to restart to get it safely into a parking lot before it shut down comp... Read more
Incident date: Apr 16, 2026
There is bubbling all along the hood of the van and now it is chipping. We inquired about this when we were getting oil changes at the dealer and no one said anything. I have a friend who said hers was recalled but I never received anything. We inquired a couple times and was brushed off. I now know that there was a recall and that this is a known defect. I only have 43k miles on this van it’s a... Read more
Incident date: Apr 21, 2026
The contact owns a 2018 Honda Accord. The contact stated that while starting the vehicle, the climate control feature was inoperable. In addition, the contact stated that after driving for approximately 5 miles, the engine overheated. A message to park the vehicle was displayed. The vehicle was taken to the dealer, where it was diagnosed with head gasket failure. The contact was informed that ther... Read more
Incident date: Feb 28, 2026
The engine oil pump has an internal plastic housing that can fail and will cause oil pressure variations and even low pressure which can lead to engine failure. This has been documented for a while on various b58tu engines. This a very costly repair that can easily be 5000-6000 usd. Failure of the said part can also render that vehicle unable to drive.
Incident date: Mar 12, 2026
Car is stuck in the drive position and won't change into neutral not park even with pushing the shift lock release button. I turned it off and now it won't even start.