Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35 complaints for HINO
Incident date: Feb 19, 2026
Intermittent total electrical communication failure ('No Bus' error) triggered by warm weather. While driving at any speed, the instrument cluster gauges drop to zero and the vehicle loses all control of turn signals, hazards, cruise control, and windshield wipers. This has created several near-miss situations in traffic and rain. The failure also prevents the vehicle from starting. Despite multip... Read more
Incident date: Jan 15, 2026
The contact owns a 2015 Ford F-350. The contact stated that the rearview camera displayed a black image while in reverse(R). The vehicle was taken to the dealer, where two modules were replaced, and the new modules were reprogrammed at the contact's expense; however, the failure reoccurred approximately two months later. The contact later received notification of NHTSA Campaign Number: 25V270000 (... Read more
Incident date: Jan 15, 2026
"While driving my 2018 Honda CR-V (Mileage: 58,800), the vehicle experienced a sudden and total loss of power/stalling due to a fuel injector failure. This failure caused the vehicle to enter 'Limp Mode' on a high-speed roadway, creating an immediate risk of a rear-end collision as the vehicle could not maintain flow-of-traffic speeds. My Wife and I was just getting on the highway when this occurr... Read more
HINO
CONVENTIONAL MODELS
(2019) - ENGINE
Dec 3, 2025
Incident date: Nov 17, 2025
When accelerating from a low speed (under 15mpg) there is significant throttle lag causing risk of accident
HINO
CONVENTIONAL MODELS
(2019) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Nov 17, 2025
Last year my vehicle rear camera and sensor failed to which caused me to backup into a mailbox. I had brought it up after a car wash at the dealership and they said they didn't know about any recalls at the time. I recently saw the recall for this year and make and would like this to be investigated further. I also have an estimate for the damages that I can provide.
Crash
Incident date: Dec 17, 2024
Cracking front windshield (temporarily fixed by clear tape), broken window regulator motors on both passenger and driver sides stop lifting the glasses up and down, passenger side plastic window part (vertically snapped on the upper part of passenger door) fell off, engine light sometimes on and off with unknown detected problems.
Incident date: Jun 13, 2024
At a stop, in electric mode, truck will lunge forward as if you were rear ended. Most of the time, transmission failure will occur after some time due to this lunging forward, and it has happened to many truck owners. Electric auxiliary transmission pump tends to be the cause .
Incident date: Jun 13, 2024
My car which is less than 3 years old has faulty electronic power steering assembly. I took the car to Honda service and they confirmed that its faulty and needs replacement. I was quoted $3500 to fix it since im out of warranty. Contacted Honda Motor corporation and they refused to help me get this replaced. Steering get stuck on the highway speed while going around curves and makes it very diffi... Read more
Incident date: Jun 13, 2024
2016 ram 1500 sway bar stabilizer bar cracked in the recall areas but the dealership won’t fix it for me also another part from mopar that is on back order for 6 weeks
Incident date: Apr 30, 2021
PURCHASED 2013 HINO 268 ON 04/29/2021FROM A DEALERSHIP ON 4/30/2021 THE TRUCK BROKE DOWN. NOT EVEN HAVING THE TRUCK 24 HOURS I CALLED THE DEALER SHIP AND RECEIVED A TEX MESSAGE AFTER I CALLED A MECHANIC THAT IS WAS A RECALL ON THE TRUCK. AS I WAS ON THE FREEWAY THE TRUCK LOST POWER I WAS ABLE TO COAST THE TRUCK OFF THE FREEWAY IN RENO ,NV I HAD MY FAMILY WITH ME AT THIS POINT THIS COULD HAVE CAU... Read more
Incident date: Apr 30, 2021
PURCHASED 2013 HINO 268 ON 04/29/2021FROM A DEALERSHIP ON 4/30/2021 THE TRUCK BROKE DOWN. NOT EVEN HAVING THE TRUCK 24 HOURS I CALLED THE DEALER SHIP AND RECEIVED A TEX MESSAGE AFTER I CALLED A MECHANIC THAT IS WAS A RECALL ON THE TRUCK. AS I WAS ON THE FREEWAY THE TRUCK LOST POWER I WAS ABLE TO COAST THE TRUCK OFF THE FREEWAY IN RENO ,NV I HAD MY FAMILY WITH ME AT THIS POINT THIS COULD HAVE CAU... Read more
Incident date: Apr 30, 2021
PURCHASED 2013 HINO 268 ON 04/29/2021FROM A DEALERSHIP ON 4/30/2021 THE TRUCK BROKE DOWN. NOT EVEN HAVING THE TRUCK 24 HOURS I CALLED THE DEALER SHIP AND RECEIVED A TEX MESSAGE AFTER I CALLED A MECHANIC THAT IS WAS A RECALL ON THE TRUCK. AS I WAS ON THE FREEWAY THE TRUCK LOST POWER I WAS ABLE TO COAST THE TRUCK OFF THE FREEWAY IN RENO ,NV I HAD MY FAMILY WITH ME AT THIS POINT THIS COULD HAVE CAU... Read more
Incident date: Jul 17, 2019
TL* THE CONTACT OWNS A 2020 HINO 195. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE STEERING WHEEL PULLED TO THE RIGHT AND LEFT ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THE STEERING WHEEL WAS NOT CENTERED. THE FAILURE RECURRED THREE TIMES ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO RUSH TRUCK CENTERS (8464 MIRAMAR RD, SAN DIEGO, CA 92126), AND WAS DIAGNOSED H... Read more
Incident date: Feb 5, 2020
2020 HINO 195 BOX TRUCK WITH MORGAN 18' FRP BOX AND PALFINGER ILQ-22 ALUMINUM LIFT GATE. BRAND NEW VEHICLE. TRUCK SWAYS AT FREEWAY SPEEDS. SWAY HAPPENS WHEN TRUCK IS UNLOADED AND WHEN TRUCK IS FULLY LOADED. DEALER ACKNOWLEDGES THE SWAY BUT DOWNPLAYS THE SAFETY CONCERN & REPORTS THAT IT IS A CHARACTERISTIC OF THIS MODEL THAT CANNOT BE REPAIRED. BOX DESIGN & LIFTGATE WAS ENGINEERED BY MORGA... Read more
Incident date: Feb 5, 2020
2020 HINO 195 BOX TRUCK WITH MORGAN 18' FRP BOX AND PALFINGER ILQ-22 ALUMINUM LIFT GATE. BRAND NEW VEHICLE. TRUCK SWAYS AT FREEWAY SPEEDS. SWAY HAPPENS WHEN TRUCK IS UNLOADED AND WHEN TRUCK IS FULLY LOADED. DEALER ACKNOWLEDGES THE SWAY BUT DOWNPLAYS THE SAFETY CONCERN & REPORTS THAT IT IS A CHARACTERISTIC OF THIS MODEL THAT CANNOT BE REPAIRED. BOX DESIGN & LIFTGATE WAS ENGINEERED BY MORGA... Read more
HINO
CONVENTIONAL MODELS
(2016) - ENGINE
Sep 10, 2019
Incident date: Sep 4, 2019
TL* THE CONTACT OWNS A 2016 HINO 268. WHEN THE VEHICLE WAS APPROACHING A STOP SIGN OR COMING TO A COMPLETE STOP, THE CONTACT NOTICED AN ABNORMAL ODOR OF EXHAUST FUMES AND THE REGENERATE WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO DARIO DIESEL TRUCK CENTER (182 SW CUTOFF, WORCESTER, MA 01604, (508) 753-8... Read more
Incident date: Jun 13, 2014
TL* THE CONTACT OWNS A 2009 HINO 258. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (VOLVO TRUCKS OF OMAHA, 11251 153RD ST, OMAHA, NE) WHERE THE ECU WAS UPDATED AS PART OF A SERVICE CAMPAIGN. AFTER THE SERVICE, THE VEHICLE'S SPEED WOULD NOT EXCEED 40 MPH WITHOUT THE SERVICE INDICATORS ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND A SECOND ECU UPDATE WAS PERFORMED, BUT TH... Read more
Incident date: Jun 13, 2014
TL* THE CONTACT OWNS A 2009 HINO 258. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (VOLVO TRUCKS OF OMAHA, 11251 153RD ST, OMAHA, NE) WHERE THE ECU WAS UPDATED AS PART OF A SERVICE CAMPAIGN. AFTER THE SERVICE, THE VEHICLE'S SPEED WOULD NOT EXCEED 40 MPH WITHOUT THE SERVICE INDICATORS ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND A SECOND ECU UPDATE WAS PERFORMED, BUT TH... Read more
Incident date: May 15, 2014
COMPLETE TRANSMISSION FAILURE IN 2014. I WAS INFORMED BY THE DEALER THAT "THE FACTORY DOES NOT SUPPLY REPLACEMENT TRANSMISSIONS FOR THIS VEHICLE AS THE TRANSMISSIONS (AISIN) HAVE BEEN NOTHING BUT PROBLEMS AND THEY'RE HAVING DEALERS SOURCE OUT REBUILT UNITS FROM 3RD PARTY SUPPLIERS AS THEY'RE NOT DEALING WITH IT. THE TRUCK HAS SINCE SUFFERED 3 (TOTAL) COMPLETE TRANSMISSION FAILURES WITHIN 1 YEAR AN... Read more
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS 2005 TOYOTA 145. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FAILURE WAS DUE TO POOR LUBRICATION OF THE TURBO CHARGER. AS A RESULT, THE TURBO CHARGER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE W... Read more
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS 2005 TOYOTA 145. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FAILURE WAS DUE TO POOR LUBRICATION OF THE TURBO CHARGER. AS A RESULT, THE TURBO CHARGER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE W... Read more
Incident date: Dec 10, 2013
TL* THE CONTACT OWNS A 2008 HINO 258 TRUCK. THE CONTACT STATED THAT BOTH SIDE VIEW MIRRORS BECAME DETACHED FROM THE VEHICLE, INCLUDING THE MAGNIFICATION MIRRORS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THE SIDE VIEW MIRRORS WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED... Read more
Incident date: Dec 10, 2013
TL* THE CONTACT OWNS A 2008 HINO 258 TRUCK. THE CONTACT STATED THAT BOTH SIDE VIEW MIRRORS BECAME DETACHED FROM THE VEHICLE, INCLUDING THE MAGNIFICATION MIRRORS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THE SIDE VIEW MIRRORS WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED... Read more
Incident date: Feb 25, 2007
I PURCHASED A NEW 2007 TOYOTA HINO 338 EXPEDITER GVW 33000LBS TRUCK. THE TRUCK HAS BEEN IN THE SHOP OVER 35 TIMES, MORE THEN 10 WARRANTY REPAIRS. THE TRUCK HAS HAD A TURBO HOSE BLOW, LEAVING THE DRIVER STRANDED ON THE SIDE OF BUSY ROADS ON MORE THEN 3 OCCASION. THE TRUCK HAS MULTIPLE AIRCONDITION, BATTERY, ALTERNATOR PROBLEMS. AFTER A COURT ORDERED INSPECTION IT WAS FOUND THE ONE OF THE AC PIPES I... Read more
Incident date: Feb 25, 2007
I PURCHASED A NEW 2007 TOYOTA HINO 338 EXPEDITER GVW 33000LBS TRUCK. THE TRUCK HAS BEEN IN THE SHOP OVER 35 TIMES, MORE THEN 10 WARRANTY REPAIRS. THE TRUCK HAS HAD A TURBO HOSE BLOW, LEAVING THE DRIVER STRANDED ON THE SIDE OF BUSY ROADS ON MORE THEN 3 OCCASION. THE TRUCK HAS MULTIPLE AIRCONDITION, BATTERY, ALTERNATOR PROBLEMS. AFTER A COURT ORDERED INSPECTION IT WAS FOUND THE ONE OF THE AC PIPES I... Read more
Incident date: Feb 25, 2007
I PURCHASED A NEW 2007 TOYOTA HINO 338 EXPEDITER GVW 33000LBS TRUCK. THE TRUCK HAS BEEN IN THE SHOP OVER 35 TIMES, MORE THEN 10 WARRANTY REPAIRS. THE TRUCK HAS HAD A TURBO HOSE BLOW, LEAVING THE DRIVER STRANDED ON THE SIDE OF BUSY ROADS ON MORE THEN 3 OCCASION. THE TRUCK HAS MULTIPLE AIRCONDITION, BATTERY, ALTERNATOR PROBLEMS. AFTER A COURT ORDERED INSPECTION IT WAS FOUND THE ONE OF THE AC PIPES I... Read more
Incident date: Jul 1, 2009
TL*THE CONTACT OWNS A 2006 HINO NA6J. AT LOW SPEEDS THE ENGINE OVERHEATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 145,000. THE CURRENT MILEAGE WAS 155,000.
Incident date: Jul 16, 2007
TL*THE CONTACT OWNS A 2007 HINO 258. THE CONTACT HEARD A LOUD SQUEAKING NOISE AND THE VEHICLE BECAME DIFFICULT TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. HE HAS TAKEN THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS AND THEY REPLACED THE ENTIRE BRAKING SYSTEM FIVE TIMES. TYPICALLY, THE FAILURE RECURS TWO HUNDRED MILES AFTER THE REPAIRS ARE MADE. NONE OF THE REPAIRS HAVE SUFFICIENTLY REMEDIED T... Read more
Incident date: Mar 21, 2007
I WAS DRIVING ABOUT 25MPH I HAD MY AUTO GEAR SELECTOR IN 4 GEAR, AND THE EXHAUST BRAKE WAS SET ON. WHILE SLOWING FOR A TRAFFIC LIGHT IT SEEMED AS IF THE AUTOMATIC TRANSMISSION WAS LOCKED INTO SECOND GEAR. THE EXHAUST BRAKE WAS COMING OFF AND ON IN RAPID SUCCESSION. I WAS PUSHING PRESSURE ON THE BRAKES. I SHIFTED THE AUTO GEAR SELECTOR DOWN TO 2ND AND PUSHED THE BRAKE AS HARD AS I COULD. THE TRUCK... Read more
Crash
Incident date: Mar 21, 2007
I WAS DRIVING ABOUT 25MPH I HAD MY AUTO GEAR SELECTOR IN 4 GEAR, AND THE EXHAUST BRAKE WAS SET ON. WHILE SLOWING FOR A TRAFFIC LIGHT IT SEEMED AS IF THE AUTOMATIC TRANSMISSION WAS LOCKED INTO SECOND GEAR. THE EXHAUST BRAKE WAS COMING OFF AND ON IN RAPID SUCCESSION. I WAS PUSHING PRESSURE ON THE BRAKES. I SHIFTED THE AUTO GEAR SELECTOR DOWN TO 2ND AND PUSHED THE BRAKE AS HARD AS I COULD. THE TRUCK... Read more
Crash
Incident date: Apr 10, 2004
NEW FORD TV COMMERCIAL DEPICTS A YOUNG COUPLE DEMONSTRATING THE PASSING CAPABILITY OF A NEW FORD SUV BY PASSING A LARGE SEMI TRUCK UP A BLIND HILL! *JB
Incident date: Jan 17, 2000
WHILE DRIVING IT IS HARD TO SHIFT GEAR, AND SOMETIMES IS UNABLE TO SHIFT. IT IS WORSE IN THE MORNINGS WHEN ENGINE IS COLD. *AK SHIFTING THE GEAR WAS HARD BECAUSE OF LINKAGE AND CLUTCH WERE OUT OF ADJUSTMENT. AFTER TAKING THE VEHICLE NUMEROUS TIMES FOR THE SAME PROBLEM. THE DEALER REPLACED MOTOR MOUNTS INSTALLED. NEW CLUTCH AND TRANSMISSIN AND OTHER REPAIRS BUT THE PROBLEM SITLL CONTINUED. ... Read more
Incident date: Jan 17, 2000
WHILE DRIVING IT IS HARD TO SHIFT GEAR, AND SOMETIMES IS UNABLE TO SHIFT. IT IS WORSE IN THE MORNINGS WHEN ENGINE IS COLD. *AK SHIFTING THE GEAR WAS HARD BECAUSE OF LINKAGE AND CLUTCH WERE OUT OF ADJUSTMENT. AFTER TAKING THE VEHICLE NUMEROUS TIMES FOR THE SAME PROBLEM. THE DEALER REPLACED MOTOR MOUNTS INSTALLED. NEW CLUTCH AND TRANSMISSIN AND OTHER REPAIRS BUT THE PROBLEM SITLL CONTINUED. ... Read more
Incident date: Jan 17, 2000
WHILE DRIVING IT IS HARD TO SHIFT GEAR, AND SOMETIMES IS UNABLE TO SHIFT. IT IS WORSE IN THE MORNINGS WHEN ENGINE IS COLD. *AK SHIFTING THE GEAR WAS HARD BECAUSE OF LINKAGE AND CLUTCH WERE OUT OF ADJUSTMENT. AFTER TAKING THE VEHICLE NUMEROUS TIMES FOR THE SAME PROBLEM. THE DEALER REPLACED MOTOR MOUNTS INSTALLED. NEW CLUTCH AND TRANSMISSIN AND OTHER REPAIRS BUT THE PROBLEM SITLL CONTINUED. ... Read more
TRUCKS LEANS TO THE LEFT AND WHEN HITTING A POT HOLE STEERING CONTROL IS LOST. THE LEFT REAR SPRING WAS REPLACED BY THE DEALERSHIP, WHICH DID NOT SOLVE THE PROBLEM. THE BOX CROSS MEMBERS WAS HITTING ON THE LEFT AND REAR TIRES WITH 10,500 LBS, LOAD CAPACITY IS 12,540 LBS. BOX CROSS MEMEBERS CUT BY THE DEALERSHIP BUT THE TRUCK CONTINUES TO FEEL LIKE IT IS GOING TO TURN OVER AND PULLS FROM SIDE TO S... Read more