Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints
138,663 Reported Crashes
56,255 Reported Fires
8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 4,189 complaints for HARLEY-DAVIDSON

HARLEY-DAVIDSON DYNA WIDE-GLIDE (2004) — VEHICLE SPEED CONTROL:CABLES Nov 18, 2005
Incident date: Nov 8, 2005
DT: THE CONTACT RECEIVED NHTSA RECALL 05V430000 FROM HARLEY DAVIDSON ON 11-8-05 REGARDING VEHICLE SPEED CONTROL: CABLES. HE TOOK THE MOTORCYCLE TO A DEALER, AND THE DEALER SAID THEY COULD NOT PERFORM RECALL REPAIRS UNTIL IT WAS FACTORY APPROVED. THE FACTORY SAID THEY WOULD NOT APPROVE THE RECALL REPAIR. THE CONTACT WAS NOT NOTIFIED WHY THE RECALL REPAIRS WERE NOT FACTORY APPROVED. HE HAS NOT... Read more
HARLEY-DAVIDSON DYNA WIDE-GLIDE (2004) — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Nov 18, 2005
Incident date: Nov 8, 2005
DT: THE CONTACT RECEIVED NHTSA RECALL 05V430000 FROM HARLEY DAVIDSON ON 11-8-05 REGARDING VEHICLE SPEED CONTROL: CABLES. HE TOOK THE MOTORCYCLE TO A DEALER, AND THE DEALER SAID THEY COULD NOT PERFORM RECALL REPAIRS UNTIL IT WAS FACTORY APPROVED. THE FACTORY SAID THEY WOULD NOT APPROVE THE RECALL REPAIR. THE CONTACT WAS NOT NOTIFIED WHY THE RECALL REPAIRS WERE NOT FACTORY APPROVED. HE HAS NOT... Read more
HARLEY-DAVIDSON FLHTC (2005) — STRUCTURE:FRAME AND MEMBERS Nov 16, 2005
Incident date: Oct 8, 2005
CONSUMER 2005 HARLEY DAVIDSON FRONT RIGHT OF THE FRAME HAS EXPOSED METAL. *TS (11/16/05) THE COATING WAS CHIPPING NEAR AND ON THE WELD EXPOSING THE BARE METAL WHICH WAS SLIGHTLY RUSTED. *SC
HARLEY-DAVIDSON DYNA GLIDE (2004) — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Nov 15, 2005
Incident date: Nov 1, 2005
DT: THE CONTACT RECEIVED NHTSA RECALL 04V465000 CONCERNING THE FUEL TANK STORAGE ASSEMBLY. THWERE NOT AVAILABLE. THE DEALERSHIP TOLD HER THE PARTS MAY NOT BE AVAILABLE FOR AT LEAST SIX MORE WEEKS. *NM.
HARLEY-DAVIDSON SPORTSTER (2001) — UNKNOWN OR OTHER Nov 11, 2005
Incident date: Sep 16, 2001
MY 6 YEAR OLD SON AND MY EX-HUSBAND WERE KILLED BY ANOTHER DRIVER WHILE THEY WERE ON A MOTORCYCLE. I WOULD LIKE TO KNOW WHY THERE IS NOT A LAW PROHIBITING CHILDREN FROM RIDING AS A PASSENGER ON A MOTORCYCLE. I WAS NOT ALLOWED BY LAW TO PUT AARON IN THE CAR WITHOUT BEING PLACED IN A CAR SEAT, YET HIS FATHER, EVEN AFTER MY REPEATED REQUEST FOR HIM NOT TO WAS ABLE TO PUT HIM ON THE BACK OF HIS HARL... Read more
Crash 2 deaths
HARLEY-DAVIDSON SPORTSTER (2001) — CHILD SEAT Nov 11, 2005
Incident date: Sep 16, 2001
MY 6 YEAR OLD SON AND MY EX-HUSBAND WERE KILLED BY ANOTHER DRIVER WHILE THEY WERE ON A MOTORCYCLE. I WOULD LIKE TO KNOW WHY THERE IS NOT A LAW PROHIBITING CHILDREN FROM RIDING AS A PASSENGER ON A MOTORCYCLE. I WAS NOT ALLOWED BY LAW TO PUT AARON IN THE CAR WITHOUT BEING PLACED IN A CAR SEAT, YET HIS FATHER, EVEN AFTER MY REPEATED REQUEST FOR HIM NOT TO WAS ABLE TO PUT HIM ON THE BACK OF HIS HARL... Read more
Crash 2 deaths
HARLEY-DAVIDSON XL1200C (2003) — VISIBILITY:REARVIEW MIRRORS/DEVICES Nov 3, 2005
Incident date: Oct 1, 2003
THE MIRRORS VIBRATE SO YOU CANNOT SEE ANYTHING BEHIND YOU. WHEN YOU CHANGE LANES OR PASS, YOU MUST TURN AROUND TO CHECK TRAFFIC. THE ENGINE BLOWS OIL FROM THE AIR CLEANER ONTO THE REAR TIRE AND DRIVE BELT AT HIGHWAY SPEED. *JB
HARLEY-DAVIDSON XL1200C (2003) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV) Nov 3, 2005
Incident date: Oct 1, 2003
THE MIRRORS VIBRATE SO YOU CANNOT SEE ANYTHING BEHIND YOU. WHEN YOU CHANGE LANES OR PASS, YOU MUST TURN AROUND TO CHECK TRAFFIC. THE ENGINE BLOWS OIL FROM THE AIR CLEANER ONTO THE REAR TIRE AND DRIVE BELT AT HIGHWAY SPEED. *JB
HARLEY-DAVIDSON DYNA (2006) — STEERING: STEERING WHEEL/HANDLE BAR Oct 22, 2005
Incident date: Sep 3, 2005
THE HANDLE BARS ON MY 2006 HD SOFTAIL MOTORCYCLE ARE NOT ALIGNED CORRECTLY. I PURCHASED THE BIKE AND NOTIFIED THE DEALER WHO ATTEMPTED TO FIX IT. THEY CONTACTED HD REPRESENTATIVE WHO LOOKED AND RODE THE BIKE ON 10-20-05 AND STATED IT WAS WITHIN SPECIFICATIONS. THE HANDLE BARS POINT 2 OR 3 DEGREES TO THE RIGHT, WHICH MAKES IT NOTICEABLE TO THE RIDER. HD REFUSES TO CORRECT THE PROBLEM. I EXPLAI... Read more
HARLEY-DAVIDSON FLHTCUI (2003) — ELECTRICAL SYSTEM Oct 18, 2005
Incident date: Oct 17, 2005
OCTOBER 14, 2005 I TOOK MY HARLEY DAVIDSON ULTRA CLASSIC INTO BRYAN HD SHOP TO HAVE A SAFETY RECALL COMPLIED WITH. THE SAFETY RECALL IS FOR AN INADVERTENT LOSS OF ELECTRICAL POWER. HARLEY DAVIDSON RECOMMENDED FIX WAS TO CHANGE OUT A CIRCUIT BREAKER. WHILE RIDING MY BIKE I HAVE EXPERIENCED FOUR OF THESE EVENTS OF WHICH TWO OF THESE EVENTS WOULD HAVE TAKEN MY LIFE HAD IT NOT BEEN FOR GOD SMILING ON ... Read more
HARLEY-DAVIDSON FLHTCUI (2000) — ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR Oct 14, 2005
Incident date: Jul 30, 2005
WHILE DRIVING 65 M.P.H. ON HIGHWAY WITH PASSENGER, EXPERIENCED COMPLETE ELECTRICAL SYSTEM SHUTDOWN, RESULTING IN A DANGEROUS EMERGENCY STOP IN RURAL AREA. REPAIRING DEALER INFORMED ME THAT THE STATOR HAD BURNED UP, AND NEEDED TO BE REPLACED WITH A NEW HEAVY-DUTY DESIGN. AN H-D SERVICE BULLETIN STIPULATED WARRANTY REPLACEMENT ONLY IF STATOR FAILED WITHIN FIRST 12,000 MILES, EVEN THOUGH STATOR FAI... Read more
HARLEY-DAVIDSON FLHTCUI (2003) — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS Oct 14, 2005
Incident date: Oct 1, 2005
I OWN A HARLEY DAVIDSON 2003 ULTRA CLASSIC FLHTCUI AND EARLY AUGUST I HAD VOLUNTARY RECALL 113 REPLACE 40 AMP WITH 50 AMP CIRCUIT BREAKER. THEN OCTOBER 1ST WAS RIDING THE MOTORCYCLE AND IT MOMENTARILY SHUTDOWN FOR AN ESTIMATED 4-5 SECONDS AT HIGHWAY SPEEDS. ALL POWER SHUT OFF THEN POWER RETURNED AND MOTOR STARTED AUTOMATICALLY AS I LEFT IT IN GEAR. THE AMBIENT TEMPERATURE I WOULD SAY WAS AROUND 70... Read more
HARLEY-DAVIDSON FLSTF (2005) — ELECTRICAL SYSTEM:STARTER ASSEMBLY Oct 6, 2005
Incident date: Oct 2, 2005
1. WATCHING SOMEONE START THEIR HARLEY MOTORCYCLE IN GEAR WITHOUT THE CLUTCH LEVER PULLED IN. 2. MOTORCYCLE LURCHED FORWARD WHEN PUSHING THE STARTER BUTTON. OBVIOUS CONSEQUENCES. FALLING, RUNNING OVER SOMEONE OR SOMETHING. 3. PUT IN NEUTRAL WHEN STARTING OR PULLING IN THE CLUTCH LEVER WHEN IN GEAR. *NM
HARLEY-DAVIDSON XL (2005) — SUSPENSION:FRONT:SPRINGS:COIL SPRINGS Oct 6, 2005
Incident date: Sep 29, 2005
DT: 2005 HARLEY DAVIDSON WIDE GLIDE. THE FRONT FORKS WERE SO WEAK THAT THEY SAGGED WHEN THE CONSUMER WAS NOT BRAKING. THE CONSUMER STATED THE SPRINGS WERE TOO WEAK IN THE FORKS. THE CONSUMER FOUND OTHER COMPLAINTS ABOUT THE SAME PROBLEM. HE TRIED TO GET THE AFTER MARKET SPRINGS, BUT THEY WERE ON BACK ORDER. THE CONSUMER NOTICED THIS A WEEK AGOON SEPTEMBER 29, 2005. *AK UPDATED 03/09... Read more
HARLEY-DAVIDSON FLHRCI (2003) — ELECTRICAL SYSTEM:HORN Oct 4, 2005
Incident date: Jul 31, 2002
THE STOCK HORN ON MY 2003 HARLEY DAVIDSON ROAD KING CLASSIC MOTORCYCLE HAD BEEN ANEMIC AT BEST FROM NEW AND HAD PROGRESSIVELY GOTTEN WEAKER IN VOLUME AND NOW ONLY WORKS INTERMITTENTLY. THE DEALERS HAS CLAIMED THAT THE LOW VOLUME IS TYPICAL OF HD HORNS AND THAT, SINCE THE INTERMITTENT FAILURE OCCURRED AFTER THE 12 MONTH ORIGINAL WARRANTY, IT IS NOT A HD PROBLEM. THERE HAS NOT BEEN AN ACCIDENT YET. ... Read more
HARLEY-DAVIDSON FLSTCI (2005) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER Sep 28, 2005
Incident date: Mar 25, 2005
DT: THE CONTACT STATED FRONT CALIPER FELL OFF OF THE MOTORCYCLE THE FIRST DAY HE PURCHASED IT. THE DEALER DID NOT THINK IT WAS A PROBLEM. THE MECHANIC TORQUED IT DOWN TO THE PROPER SPECIFICATIONS. THIS HAPPENED ON 3-25-05. THE CONTACT RECEIVED A LETTER FROM THE DMV TELLING HIM THE PSI ON THE TIRES WAS WRONG. THE DEALER LEFT THE TIRE PRESSURE THE WAY IT WAS.*AK
HARLEY-DAVIDSON TOURING (2004) — SUSPENSION Sep 28, 2005
Incident date: Jun 24, 2005
2004 HARLEY-DAVIDSON ROAD KING. I WAS GOING INTO A SWEEPING RIGHT HAND TURN, THEN THE REAR END STARTED TO WOBBLE AND I COULDN'T CONTROL THE BIKE RAN OFF THE ROAD, WAS TRASHED AND I BROKE TWO RIBS AND A COLLAR BONE. I HAVE OWNED MANY OF THE SAME BIKE OVER 30 YEARS AND HAD WOBBLE PROBLEMS BEFORE BUT NEVER CRASHED. *JB
Crash 1 injured
HARLEY-DAVIDSON ROAD KING (2002) — WHEELS:LUGS/NUTS/BOLTS/STUDS Sep 27, 2005
Incident date: Aug 20, 2005
ROAD KING BROKE DOWN AFTER ALL 5 BOLTS CONNECTING THE SPROCKET TO THE REAR HUB FAILED.***NO ANSWER REQUIRED***. *MR THE MALFUNCTION RESULTED IN A TOTAL LOSS OF POWER WHICH NEARLY CAUSED A COLLISION. *JB
HARLEY-DAVIDSON TOURING (2005) — ELECTRICAL SYSTEM:HORN Sep 26, 2005
Incident date: Sep 1, 2005
THE HORN ON MY 2005 HARLEY DAVIDSON FLHTCUI DOES NOT WORK PROPERLY. THE HORN IS VERY MUFFLED AND IS ONLY AUDIBLE FOR APPROX 50 FEET. *8NM
HARLEY-DAVIDSON FLHTCI (2001) — ELECTRICAL SYSTEM:HORN Sep 23, 2005
Incident date: Sep 20, 2005
THE HORN ON MY HARLEY DAVIDSON, SOUNDS LIKE A HALF DEAD DUCK. MY WIFE WAS IN THE CAR AND I WAS BEHIND HER ON MY 2001 FLHTCI AND I WAS BLOWING MY HORN AND SHE COULD NOT HEAR IT IN THE CAR WITH THE WINDOWS UP. THESE HORNS ARE NOT LOUD ENOUGH TO BE HEARD. SOMETHING NEEDS TO BE DONE.*JB
HARLEY-DAVIDSON FLHTCI (2002) — ELECTRICAL SYSTEM:HORN Sep 23, 2005
Incident date: May 5, 2005
DEFECTIVE HORNS. *JB
HARLEY-DAVIDSON HORN COVER (1998) — EQUIPMENT:MECHANICAL Sep 23, 2005
Incident date: Jun 1, 2005
2004 FLHTCUI HARLEY-DAVIDSON HORN ISSUE. DOES NOT OPERATE CORRECTLY. IT APPEARS THAT NOT ENOUGH POWER IS GETTING TO THE HORN AND IT BECOMES A 50-50 CHANCE THAT THE HORN MIGHT WORK. TOOK IT TO THE HD SHOP 3 TIMES AND ALL 3 TIMES THEY SAID THEY COULD NOT DUPLICATE THE ISSUE. THE SECOND TIME I EVEN PAID FOR A NEW HORN AS TO ELIMINATE ONE POSSIBLE ITEM. SAME ISSUE WITH NEW HORN. THE 3RD TIME THE... Read more
HARLEY-DAVIDSON TOURING (2004) — ELECTRICAL SYSTEM:HORN Sep 23, 2005
Incident date: Jun 1, 2005
2004 FLHTCUI HARLEY-DAVIDSON HORN ISSUE. DOES NOT OPERATE CORRECTLY. IT APPEARS THAT NOT ENOUGH POWER IS GETTING TO THE HORN AND IT BECOMES A 50-50 CHANCE THAT THE HORN MIGHT WORK. TOOK IT TO THE HD SHOP 3 TIMES AND ALL 3 TIMES THEY SAID THEY COULD NOT DUPLICATE THE ISSUE. THE SECOND TIME I EVEN PAID FOR A NEW HORN AS TO ELIMINATE ONE POSSIBLE ITEM. SAME ISSUE WITH NEW HORN. THE 3RD TIME THE... Read more
HARLEY-DAVIDSON TOURING (2005) — ELECTRICAL SYSTEM:HORN Sep 23, 2005
Incident date: Sep 22, 2005
FAULTY HORN ON HARLEY DAVIDSON MOTORCYCLES(FLHT),SAFETY HAZARD,WORKS INTERMITTENTLY. *JB
HARLEY-DAVIDSON TOURING (2005) — ELECTRICAL SYSTEM:HORN Sep 23, 2005
Incident date: Jul 28, 2005
HORN CONTINUALLY FAILS TO OPERATE. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES ONLY TO BE TOLD THAT IT IS A CHRONIC PROBLEM WITH 2005 HARLEY DAVIDSON MOTORCYCLES AND THERE IS NO FIX.*JB
HARLEY-DAVIDSON TOURING (2005) — ELECTRICAL SYSTEM Sep 23, 2005
Incident date: Jul 28, 2005
HORN CONTINUALLY FAILS TO OPERATE. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES ONLY TO BE TOLD THAT IT IS A CHRONIC PROBLEM WITH 2005 HARLEY DAVIDSON MOTORCYCLES AND THERE IS NO FIX.*JB
HARLEY-DAVIDSON FLHT (2001) — ELECTRICAL SYSTEM:HORN Sep 22, 2005
Incident date: Sep 22, 2005
I OWN A HARLEY DAVIDSON AND THE HORNS ON THESE BIKES ARE A HAZARD. MY BIKES HORN SOUNDS LIKE A DEAD DUCK WHEN IT DOES MAKE NOISE, AND THERE ARE 1000'S OF OTHERS WHO MAKE THIS SAME COMPLAINT ON NUMEROUS INTERNET HARLEY FORUMS. THESE HORNS ARE A SAFETY ISSUE AND HARLEY DAVIDSON KNOWS THAT THESE HORN QUIT WORKING ON EVEN THEIR NEW BIKES. MY BIKE IS A 2001 ELECTRA GLIDE. HARLEY DAVIDSON SHOULD BE... Read more
HARLEY-DAVIDSON FLHTCUI (2003) — ELECTRICAL SYSTEM:HORN Sep 22, 2005
Incident date: Oct 1, 2002
I OWN A HARLEY DAVIDSON ELECTRA GLIDE MODEL MOTORCYCLE. I HAVE HAD INTERMITTENT USABILITY OF THE HORN. RANGING FROM WORKING AS EXPECTED TO BARELY NOT WORKING AT ALL. HAS BEEN THIS WAY SINCE I BOUGHT THE MOTORCYCLE. PLUS HAVE HEARD MANY OTHER OWNERS OF THIS MODEL WITH SIMILAR PROBLEMS.*JB
HARLEY-DAVIDSON ROAD KING (2004) — ELECTRICAL SYSTEM:HORN Sep 22, 2005
Incident date: Sep 21, 2005
HORN GETS WORSE AND BECOMES INAUDIBLE. THE HARLEY MOTOR COMPANY SHOULD RECALL AND REPLACE ALL HORNS WITH BETTER QUALITY PARTS. MINE HAS BEEN REPLACED AT MY COST. *NM
HARLEY-DAVIDSON TOURING (2004) — ELECTRICAL SYSTEM:HORN Sep 22, 2005
Incident date: Sep 22, 2005
THE HORN ON MY 2004 HARLEY DAVIDSON FLHTCUI MOTORCYCLE ONLY WORKS INTERMITTENTLY. MY DEALER HAS REPLACED THE HORN TWICE, YET THE HORN IS STILL INTERMITTENT. THE FIRST REPLACEMENT ACTUALLY MADE THE HORN MUCH WORSE. THIS IS A MAJOR SAFETY ISSUE. BECAUSE MOTORCYCLES ARE HARDER TO SEE, I USE MY HORN TO WARN OTHER MOTORISTS OF MY PRESENCE. WHEN MY HORN FAILS TO WORK, THIS CAN CREATE AN EXTREMELY D... Read more
HARLEY-DAVIDSON TOURING (2005) — ELECTRICAL SYSTEM:HORN Sep 22, 2005
Incident date: Aug 1, 2005
THE HORN ON MY BRAND NEW 2005 HARLEY-DAVIDSON ULTRA CLASSIC HAS NOT WORKED PROPERLY SINCE I HAVE HAD THE BIKE AND THE DEALERSHIP WHERE I PURCHASED THE BIKE TOLD ME THAT THEY CANNOT REPAIR THE HORN. *NM
HARLEY-DAVIDSON TOURING (2005) — ELECTRICAL SYSTEM:HORN Sep 22, 2005
Incident date: Sep 22, 2005
THE HORN ON MY 05 HARLEY DAVIDSON MOTORCYLE DOES NOT WORK. THE DEALERSHIP AND ALL THE OTHER DEALERSHIPS THAT SERVICE HARLEY DAVIDSON'S IN THE AREA KNOW OF NO FIX FOR THE PROBLEM. THEY SAY ALL THE NEW BIKES HAVE DISFUNCTIONAL HORNS AND THE REPLACEMENT PARTS ARE JUST AS BAD. IT IS VERY IMPORTANT TO HAVE A FUNCTIONAL HORN ON A MOTORCYCLE BECAUSE PEOPLE SIMPLY DON'T ALWAYS SEE US AND WE NEED TO LET ... Read more
HARLEY-DAVIDSON FLHTPI (2005) — WHEELS:RIM Sep 12, 2005
Incident date: Sep 12, 2005
DT: HARLEY DAVIDSON 2005 FLSTSCI - SPRINGER CLASSIC. THERE IS A LOT OF WHEEL WOBBLE DUE TO A BENT FRONT RIM. CONSUMER UNKNOWINGLY BOUGHT THE MOTORCYCLE WITH A BENT FRONT RIM. AN INDEPENDENT MECHANIC FROM EXTENDED SERVICE PLAN SAID HE COULD FIND NO ROAD HAZARD CONDITIONS THAT COULD CAUSE THIS WOBBLE. THIS WAS MORE LIKELY CAUSED WHEN THE RIM WAS MANUFACTURED. THIS HAPPENED WHEN DRIVING AT... Read more
HARLEY-DAVIDSON FXDI (2005) — WHEELS Sep 8, 2005
Incident date: May 30, 2005
DT: THERE IS BRACKET THAT HOLDS THE ADJUSTER IN PLACE AND THE REAR WHEEL IN ALIGNMENT AND STEADY. WHEN THE BRACKET LOOSENED IT LET THE WHEEL LOOSE. THE BIKE WILL SHAKE, RATTLE AND SHIMMY. HAVE A MANUEL THAT SAYS THE BOLTS SHOULD BE 25 TO 30 LBS FOR THE TORQUE. THE ACTUAL TEXT IN THE MANUEL SHOWED TO DO THE PROCEDURE AND THERE WAS INCORRECT INFORMATION. THIS HAPPENED AROUND MAY 30, 2005. CONTAC... Read more
HARLEY-DAVIDSON FLHTCUI (2003) — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS Sep 7, 2005
Incident date: Aug 25, 2005
I HAVE A 2003 HARLEY DAVIDSON ULTRA CLASSIC MOTORCYCLE THAT WILL SHUT COMPLETELY OFF WHILE DRIVING. THIS HAS CAUSED SOME TENSE MOMENTS BECAUSE I HAD TO COAST TO A STOP NEAR THE SIDE OF THE ROAD. ALL ELECTRICAL SYSTEMS ARE OFF INCLUDING THE ENGINE. THIS HAS HAPPENED SHORTLY AFTER SITTING IN TRAFFIC AT A RED LIGHT. A RECALL WAS COMPLETED BY THE DEALER LAST YEAR TO UPGRADE THE CIRCUIT BREAKER. *... Read more
HARLEY-DAVIDSON SPORTSTER (2005) — FUEL SYSTEM, GASOLINE Sep 7, 2005
Incident date: Aug 10, 2005
NOT LONG AFTER MY 1000 MILE NEW VEHICLE CHECKUP, MY 2005 XL883R SPORTSTER'S FRONT BRAKE LEVER WOULD COLLAPSE TO THE HANDLE BAR. THE FRONT BRAKE WOULD OPERATE, BUT THE LEVER WOULD NOT RETURN TO THE REGULAR POSITION. ALSO THE BRAKE LIGHT WOULD STAY ON. AFTER RIDING A FEW HUNDRED YARDS, AND REPEATEDLY SQUEEZING THE BRAKE LEVER, THE LEVER WOULD FINALLY STAY FULLY AWAY FROM THE HANDLEBAR. THE... Read more
HARLEY-DAVIDSON SPORTSTER (2005) — SERVICE BRAKES, HYDRAULIC Sep 7, 2005
Incident date: Aug 10, 2005
NOT LONG AFTER MY 1000 MILE NEW VEHICLE CHECKUP, MY 2005 XL883R SPORTSTER'S FRONT BRAKE LEVER WOULD COLLAPSE TO THE HANDLE BAR. THE FRONT BRAKE WOULD OPERATE, BUT THE LEVER WOULD NOT RETURN TO THE REGULAR POSITION. ALSO THE BRAKE LIGHT WOULD STAY ON. AFTER RIDING A FEW HUNDRED YARDS, AND REPEATEDLY SQUEEZING THE BRAKE LEVER, THE LEVER WOULD FINALLY STAY FULLY AWAY FROM THE HANDLEBAR. THE... Read more
HARLEY-DAVIDSON TOURING (2005) — STRUCTURE Sep 2, 2005
Incident date: Aug 18, 2005
DT: THE CONSUMER STATED WHILE RIDING HIS BIKE, THE CONNECTION PIN CAME OUT OF THE MOUNTING BRACKET AND THE SADDLE BAG DRAGGED ON THE GROUND. HE WAS TRAVELING AT 60 MPH. HE SAYS THERE WAS NO WARNING. THE DEALERS FIRST RESPONSE WAS THIS COULD NOT HAPPEN. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM. DEALER AND MANUFACTURER WERE CALLED AND HE IS WAITING FOR THEM TO GET BACK TO HIM. HE SAID IT APP... Read more
HARLEY-DAVIDSON FXDXI (2004) — WHEELS:RIM Sep 1, 2005
Incident date: Aug 29, 2005
DT: THE FRONT WHEEL RIM WAS MAKING THE MOTOIRCYCLE WOBBLE. THE CONSUMER THOUGHT IT ORGINALLY NEEDED TO BE BALANCED. TOOK IT TO THE DEALER , AND THE DEALER STATED THE RIM WAS BENT, AND THIS WAS HOW THE MOTORCYCLE WAS PURCHASED. NOTICED THIS ON AUGUST 29, 2005. *AK
HARLEY-DAVIDSON ROAD KING (2004) — FUEL SYSTEM, GASOLINE Aug 24, 2005
Incident date: Aug 5, 2005
DT: THE CALLER HAD WARRANTY WORK DONE ON GAS TANK LINE AND THE REPLACEMENT PART WAS OF THE SAME DESIGN ONLY SHORTER. THE CALLER SAID THE LINE FROM THE GAS PUMP WAS RUBBING ON TANK AND CAUSING A HOLE IN THE LINE INSIDE THE TANK. DEALER SAID THE REPLACEMENT PART WILL FAIL. THE CALLER DID NOT HAVE A PROBLEM YET WITH REPLACEMENT PART. MANUFACTURER HAS NOT BEEN CONTACTED YET. *AK
HARLEY-DAVIDSON FLAME (9999) — EQUIPMENT Aug 20, 2005
Incident date: Aug 10, 2005
I PURCHASED A SET OF HARLEY DAVIDSON HANDLEBARS SLIGHTLY TALLER THAN ORIGINAL. THE CATALOG STATED THAT THE STANDARD LENGTH WIRING, THROTTLE CABLES, CLUTCH CABLE AND BRAKE LINES COULD BE USED. I ALSO PURCHASED HARLEY DAVIDSON STEEL BRAIDED CABLES AND BRAKELINES OF THE ORIGINAL LENGTH. THEY WERE ROUTED THE SAME WAY AS THE ORIGINALS WERE. AFTER WEEKS, THE CLUTCH CABLE HAS BEEN WORN THROUGH BOTH THE P... Read more
HARLEY-DAVIDSON ROAD KING (2002) — STRUCTURE:FRAME AND MEMBERS Aug 20, 2005
Incident date: Aug 19, 2002
RE: 2002 HARLEY DAVIDSON FLHRI SEVERAL TIMES, DURING HIGH SPEED (> 55MPH) TURNS("SWEEPERS") I HAVE FELT A REAR WHEEL WOBLE. ACCORDING TO INTERNET BOARDS AND INDEPENDANT SHOPS, THIS IS A COMMON PROBLEM. THERE HAVE EVEN BEEN AFTERMARKET PRODUCTS THAT ADDRESS THIS PROBLEM. MY EXPERIENCE WITH HARLEY DAVIDSON DEALERSHIPS HAS RANGED FROM DENIAL OF THE PROBLEM TO BEING TOLD THAT THIS IS NORMAL AND SAF... Read more
HARLEY-DAVIDSON VRSCR (2006) — STRUCTURE:BODY Aug 12, 2005
Incident date: Aug 6, 2005
DT: LAST WEEKEND CONSUMER AND WIFE BOUGHT A NEW KAWASAKI MOTORCYCLE, AND WHILE RIDING THE MOTORCYCLE WIFE NOTICED THAT THE AREA AROUND RIGHT FOOT WAS GETTING VERY HOT. STOPPED AT A PARKING LOT, LOOKED AT THE EXHAUST PIPE, AND REALIZED THAT IT WAS VERY CLOSE TO THE FOOT REST. WENT TO THE DEALER, AND ASKED IF THERE WAS A COVER THAT THEY COULD PUT OVER THE EXHAUST. THE DEALER WAS VERY INDIFFER... Read more
HARLEY-DAVIDSON SOFTAIL (2005) — ENGINE AND ENGINE COOLING:ENGINE Aug 11, 2005
Incident date: Aug 7, 2005
FROM WHAT I'M LEARNING THE HARD WAY, SOME 2005 HARLEY DAVIDSON MOTORCYCLES BURN OIL AT A RATE OF 1 QUART PER THOUSAND MILES - MINE IS ONE OF THEM. ACCORDING TO DEALER AND HARLEY-DAVIDSON MOTOR COMPANY, THIS IS ACCEPTABLE. OWNERS MANUAL STATES NOTHING ABOUT THIS, NOR WAS THIS INFORMATION MADE KNOWN TO ME AT TIME OF SALE IN OCT. 2004. OBVIOUSLY THIS COULD LEAD TO ENGINE SEIZURE IF NOT ... Read more
HARLEY-DAVIDSON SOFTAIL (2005) — ELECTRICAL SYSTEM Aug 11, 2005
Incident date: Aug 11, 2005
REPEAT DISCREPANCY, FAILURE OCCURRED AT NIGHT WHILE IN FORWARD MOTION ON STATE HIGHWAY 17 (NORTH CAROLINA) REF: REPORT # 10132164. *NM
HARLEY-DAVIDSON FLHTCI (1999) — ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS Aug 10, 2005
Incident date: Jul 4, 2005
DT: THE CONSUMER WASHAVING A PROBLEM WITH RECALL REPAIRS DONE. HE HAS CALLED THE DEALERSHIP FOR 5 WEEKS AND NO ONE COULD HELP HIM. THE CONSUMER STATED THAT EVERY TIME THAT HE WENT TO THE DEALER, THEY SAID THAT THEY HAVE ALREADY GIAVE OUT ALL THE PARTS. THE DEALER KEPT TELLING THE CONSUMER THAT HE NEEDED TO GO TO ANOTHER DEALERSHIP. THE CONSUMER TRIED TO CALL THE MANUFACTURER AND THE CONSUMER K... Read more
HARLEY-DAVIDSON SOFTAIL (2005) — ELECTRICAL SYSTEM Aug 9, 2005
Incident date: Aug 9, 2005
2005 HARLEY DAVIDSON SOFTAIL HERITAGE IN A RAINSTORM A DRIVER DID NOT SEE ME AND ALMOST HIT ME AS HE TURNED INTO MY LANE. AFTER I GOT HOME I DISCOVERED MY HEADLIGHTS WERE INOPERATIVE. THIS MOTORCYCLE HAS LESS THAN 11,000 MILES ON IT AND THE DEFICIENCY WITHIN THE ELECTRICAL SYSTEM/WIRING HARNESSES COULD'VE KILLED ME. THE BIKE IS AT NEW RIVER HARLEY DAVIDSON AT JACKSONVILLE NORTH CAROLINA SUPPOS... Read more
HARLEY-DAVIDSON TOURING (2004) — SUSPENSION Aug 9, 2005
Incident date: Apr 3, 2004
DT: THE VEHICLE PULLED TO THE LEFT WHEN DRIVING. HAD BEEN TO THE DEALER 4 TIMES, AND WILL TAKE IT BACK ON AUGUST 15, 2005. FILED A COMPLAINT UNDER THE LEMON LAW . THEY SAID IT WAS NOT A PROBLEM . THE FIRST TIME CONSUMER TOOK VEHICLE TO THE DEALER IT HAD 479 MILES ON IT. HAD IT 8 DAYS AND FOUND JUST A COUPLE OF LOOSE BOLTS.*AK THE VEHICLE HAS BEEN SERVICED FIVE TIMES BUT IT CONTINUES TO PULL ... Read more
HARLEY-DAVIDSON V-ROD (2004) — WHEELS Aug 9, 2005
Incident date: Aug 20, 2004
DT: THE CONTACT OWNED A 2004 HARLEY DAVIDSON VRSCA. HE FELT THAT THIS WAS A MAJOR SAFETY PROBLEM WITH THE MOTORCYCLE. THIS PARTICULAR MOTORCYCLE CAME WITH A SOLID WHEEL. WHENEVER GOING AT A HIGH SPEED THERE WAS A MAJOR POSSIBILITY OF LOSING CONTROL OF THE MOTORCYCLE BECAUSE OF THE WIND. THIS COULD RESULT IN A FATALITY. CONTACT SPOKE WITH DIFFERENT DEALERSHIPS, AND THEY KNEW THAT TO CORRECT... Read more
HARLEY-DAVIDSON SOFTAIL (2002) — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY Aug 8, 2005
Incident date: Mar 1, 2005
DT: THE CONTACT OWNED A 2002 HARLEY DAVIDSON SOFTAIL FXSTS. THE CONTACT WAS COMPLAINING ABOUT A FUEL SYSTEM PROBLEM. HE PURCHASED THE MOTORCYCLE BRAND NEW AND IN THE WINTER THE GAS TANK RUSTED IN LESS THAN THREE YEARS. . HARLEY DAVIDSON PUT A LINER INSIDE THE GAS TANK TO PREVENT IT FROM RUSTING AND IT DID NOT WORK. THE ACTUALLY LINER WAS PEELING AND COMING OFF INSIDE THE TANK. IF IT GOT ... Read more
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