Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 4,224 complaints for HARLEY-DAVIDSON

Incident date: Jul 27, 2024

The transmission suddenly failed on this vehicle. I was later informed that it was the clutch piston. Fortunately, the failure occurred at a stop light when I attempted to accelerate from a stop. The vehicle initially did not move as expected. If this had happened when turning into traffic, or merging onto a highway, it could have been dangerous. There was no warning light or indication at first. ... Read more

Incident date: Jul 24, 2024

Had engine light on In 2019 .Nox sensor replaced under my 4year extended warranty. Truck had 103,000 miles 2021 had engine light on, Nox sensor fault, Calibration of Nox sensor preformed. Truck mileage 110,000 2024 engine light on. Nox sensor fault, Nox sensor replaced, My cost $1058.64 Truck mileage 113,945 So in four years and only 10,000 miles , I have had to install two of the same locatio... Read more

Incident date: Jul 24, 2024

While driving home from work, my engine all of sudden started making a loud knocking noise sounded like you were going up a roller coaster. The oil light started flickering and then the engine light came on. I honestly didn't know if I was going to make it home due to the noise and the car was shaking while driving. I had to have it towed to the dealership. The dealership confirmed the engine n... Read more

Incident date: Jul 5, 2024

This NHTSA web site adivses owners to "file an online complaint" if "... the manufacturer has failed to remedy the recall in a timely manner..." It is NHTSA #24V274 and has been active for 11 weeks without the manufacturer's remedy. There is no public estimate of a date for this recall to be addressed, except for a vague "third quarter of 2024" which implies an additional 11 weeks for any remedy... Read more

Incident date: Jul 5, 2024

The solar roof has cracked. The car is parked outside during the day time, so is exposed to sunlight all day. However, we live in a temperate environment with highs in 70's. We don't notice any chips, but extensive cracks. We dont know how long the cracks existed, as they are pretty extensive when we noticed them.

Incident date: Aug 12, 2021

Powertrain failed while driving and the car complete shut off in traffic on a busy road. This is the second time this has happened.

Incident date: Aug 12, 2021

Powertrain failed while driving and the car complete shut off in traffic on a busy road. This is the second time this has happened.

Incident date: Aug 12, 2021

In the past I had a 2013 Chevy Spark LS. But in 2017 an idiot who was TEXTING and DRIVING RAN A STOP SIGN, crossed through FOUR LANES and T-BONED MY car injuring me and totaling my car. I am blessed to have survived. Until that day the only issue with my Spark was a failure of the "ignition / safety security chime". Prior to the accident it was addressed and fixed. Now I have a 2015 Chevy Spa... Read more

Incident date: Jul 3, 2024

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle stalled with the check engine warning ligh... Read more

Incident date: May 20, 2024

The "service advance trac" light would come on and the vehicle would go into limp mode. Limp mode would last until the vehicle was turned off. This happened 4 times in all. Once in March and three times in June. It always occurred shortly after the initial start of the day. The vehicle is available for additional inspection if and when needed. When the vehicle goes into limp mode, a loss of ... Read more

Incident date: May 15, 2024

My vehicle has been to the dealership multiple times for incorrectly stalling, revving RPMS at uphill turns and rough idling with no corrective action taken. initial issues started around 30k miles and the dealership continued to tell me nothing is wrong because engine light was not on. I recently went over a speed bump in a school zone. My vehicle stalled and my engine light came on. Initial code... Read more

Incident date: May 1, 2024

The contact owns a 2020 Nissan Kicks. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure occurred after the vehicle had come to a complete stop. In addition, the contact stated that the failure occurred intermittently. The contact stated that the door locks i... Read more

Incident date: May 4, 2024

The steering becomes sticky or stuck in position at higher speeds causing me to have to jerk the wheel back and forth to keep the car in the lane. It's very unsafe at highway speeds.

Incident date: May 22, 2024

The electrical components that failed or malfunctioned include the lane keep assist, road departure mitigation, collision mitigation system, and adaptive cruise control. These systems are critical for safe driving, and their malfunctions put safety at risk by causing unintended lane departures, inability to avoid collisions, and failure to maintain a safe distance from other vehicles. The issue wa... Read more

Incident date: May 19, 2024

The contact owns a 2022 Ford F-350 SD. The contact stated that while hauling a horse trailer and driving approximately 65 MPH, the rear tailgate door erroneously opened. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mi... Read more

Incident date: May 17, 2024

The contact owns a 2023 Honda Civic. The contact stated that while driving at approximately 55 MPH, the vehicle jumped and veered to the right independently. The contact stated that the failure recurred several times while driving. The vehicle was taken to the dealer, where the steering rack was replaced under NHTSA Campaign Number: 23V704000 (Steering) however; the failure recurred several weeks ... Read more

Incident date: May 1, 2024

Passenger's sliding door will not unlock electronically or manually making an obvious safety hazard for my children Gran children. All other doors are working at this time. Problem started approximately 04/01/24. My research has shown many complaints of this safety hazard for this year/ make/model 2016 Dodge Grand Caravan. Should be recalled if not already. Unique.

Incident date: May 1, 2024

The contact owns a 2014 Kia Optima. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an Auto Zone where the vehicle was scanned and diagnosed with a failure with the knock sensor. The vehicle was not repaired. The vehicle was then taken to a local independent mechanic where the knock sensor was replaced. The contact stated that the failure had recurred. T... Read more

Incident date: Apr 19, 2023

The contact owns a 2017 Chevrolet Sonic. The contact stated that when the vehicle was started, the entire vehicle was shaking. The contact stated that after the vehicle was left idling, the shaking and vibration diminished; however, when the vehicle was shifted into drive(D) and the accelerator pedal was depressed, the vehicle was slow to respond. The contact stated that the vehicle was slow to ga... Read more

Incident date: Apr 19, 2023

What component or system failed or malfunctioned, and is it available for inspection upon request? Steering column. How was your safety or the safety of others put at risk? Steering column would not disengage and remained locked up after the vehicle was started and in gear. This have caused me to almost get into a few collisions for the same issue. I have had friends and family, most recently my d... Read more

Incident date: Jul 1, 2023

Five weeks ago, my transmission service light came on. I drove to Phil Long Ford, by nursing the vehicle along, and left it to be repaired. I was told today that the 10 speed transmission is a common problem, and they are backed up for repairs for many of these same problems. I have had to wait for parts due the frequent occurrence of this issue, and lack of trained personnel to handle it. I... Read more

Incident date: Jul 1, 2023

The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V674000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more

Incident date: Sep 1, 2023

The contact owns a 2014 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failur... Read more

Incident date: Mar 30, 2024

On numerous occasions a"Wobble" has been observed in the steering of the motorcycle. The wobble occurs at various speed but typically at cruising speed of approximately 40 to 50 mph. The wobble is so bad that if you were to inadvertently remove your hands from the handlebars for even a second the bike would lose control and possibly crash. I have attempted to see if the issue varied with tire pr... Read more

Incident date: Mar 30, 2024

After turning my car off and opening the door radio does not shut off. The radio stay on. And backup camera does not work. You have to keep un hooking the battery.

Incident date: Mar 30, 2024

A recall, software flash for pcm was done on 03/12/2024. 6857 miles i now have 6919 miles. On 2 occasions my truck did not immediately start. Yesterday was the second time of weird starting. After it started i moved it on my lawn and it died. Now it will not start all it does is send the dash lights and electronics crazy. I have checked all items Ram problem solvers asked, all check out. I think ... Read more

Incident date: Mar 30, 2024

ABS/TRACTION CONTROL light comes on and goes off at random times while driving. Sometimes when I hit a bump, other times just going down a smooth street or even sitting at a stop light or just sitting at idle in a parking lot. When the lights are on I do not have use of cruise control, traction Control or ABS. I had the code read. It shows c2200-49 ABS internal electronic failure C0020-01 ABS p... Read more

Incident date: Mar 15, 2024

I have been getting P0420 code over 2 years now. Loss of power while driving caused multiple times sudden stop and slow speed. I328 has recall but mine is not on the recall list. I tried everything to fix it but the light still comes on. And also my car is having the Navigation display delaminating. It seems like common problem for bmw owners. There are no recalls.

Incident date: Mar 15, 2024

Incident date: Feb 8, 2024

Our RV experienced frame failure twice. It was repaired by the rv facility the first time as it was under warranty. 2nd time it was not. This is a widespread and ongoing issue on Lippert frames and needs to be on a recall. The danger of a 45ft 5th wheel frame breaking on a major freeway could be catastrophic.

Incident date: Feb 11, 2024

Complete engine failure occurred. Certified Acura dealership inspected and confirmed connecting rod failure was the cause. Vehicle was no longer operable. The vehicle had to be towed to the original dealership for repairs, a new engine was the remedy at the consumers expense. Vehicle was being driven at the time of engine failure, which put the safety of the driver and others at serious risk. This... Read more

Incident date: Aug 6, 2023

Steering momentarily locks up and requires higher effort. Dealer says known defect and the electric power steering gearbox is bad.

Incident date: Jan 3, 2024

On 4 separate occasions my 2023 Kia Telluride has failed to accelerate from a stop. First occurrence was [XXX] while turning left at a light. RPMs went at high as 3,000 while car slowly idled about 5-8mph through the intersection and would not accelerate. Same thing occurred 2 days later after trying to accelerate from a stop sign. Most recent occurrence was [XXX]. 3/4 occurrences vehicle was in "... Read more

Incident date: Jan 3, 2024

Battery drains rapidly and completely, sometimes overnight. Five times in less than one year. After a full charge only lasts a few days. Battery replaced but still happens. Others tell me it is a parasitic drain caused by "DCM" and/or faulty Starlink software. Dealership cannot seem to fix this after repeated attempts.

Incident date: Jun 1, 2023

My 2019 Ford Explore XLT wouldn’t shift right, kinda hesitated to lock. My RPM were jumping like crazy. My mechanic replaced my torque converter and throttle body. Now my vehicle drives fine but when you stop at a stop light it shakes you to death. Then it sputters when trying to accelerate. So back to the shop it went because that can cause an accident. Not to mention if it stalks while driving... Read more

Incident date: Jun 1, 2023

The ABS controller has been replaced twice and has now gone out again. When this happens it turns off the ABS, traction control and cruise control.

Incident date: Jun 1, 2023

There is an intermittent problem when making slight adjustments to steering. It feels like the steering wheel is slightly "catching on something" or the steering is not smooth. It happens when the vehicle is moving and stationary. The dealer could not feel it. They only said that since it is electronically controlled steering, it is not going to be smooth. I could not believe this and I am wo... Read more

Incident date: Jan 1, 2023

Drivers side door spot welds for the door check bracket broke off the door having me to unable to close the door as I was out Christmas shopping at the Mall. I had to drive back home where I could park the car in a safe location and figure out what happened. Upon inspecting the drivers side door and watching videos of the same issue that other Ford Escape drivers have experienced I used a 6" wheel... Read more

Incident date: Dec 15, 2023

Collision avoidance system engaged without warning forcibly stopping vehicle in the middle of highway traffic with no obstructions in front of vehicle. Rear Brake pads also wearing out at less than 30k miles. Pads went from 7mm to 2mm thickness between 5k mile oil change intervals. This lead to extreme rotor damage and replacement of rotors and pads.

Incident date: Dec 15, 2023

Incident date: Nov 8, 2023

Drivers door started popping when opening. I understand this is common with this model. A Ford service tech said it only happens to Escapes. Ford won’t repair past 36000 miles

Incident date: Nov 14, 2023

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more

Incident date: Sep 30, 2023

My airbag is defective and other vin numbers on my make and model and year were recalled and mine hasn’t and doesn’t work. Light still remains on. I have low mileage on my car too. Please do a recall on my airbag for my vin. I also have replaced my Cue system twice already . My model vin hasn’t been recalled for that either. I should be reimbursed for having to keep on replacing it.

Incident date: Oct 26, 2023

I am writing this letter because, on August 1, 2023, my wife, and I, were involved in an accident with our 2018 Toyota Camry, which may have been due to SUDDEN UNINTENDED ACCELERATION, a defect which affected Camry owners for over 10 years, and is still happening. Most of these accidents occurred when the driver was pulling slowly into a parking space and their car suddenly accelerated strongly an... Read more

Crash

Incident date: Oct 7, 2023

The contact owns a 2013 Hyundai Veloster. The contact stated that while driving at 40 MPH, the vehicle lost motive power and was unable to exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Num... Read more

Incident date: Aug 18, 2023

i have an 07 chevy silverado 1500 it has a rusted fram the dealer i got it from sed it had a littel rust on the fram .he also told me that the traction control senser needed to be replaced.but he did not tell me about the passenger sied wheel hub i have put in right around $ 1,800 on new parts & labor i had to have the wiering all redone.now it is going to cost me onther $ 959.95 to fix the fram.... Read more

Incident date: Sep 22, 2023

I have a 2018 Dodge Ram 2500 pickup truck and my ABS engine light came on back in February 2023 indicating that I have a problem with my braking and traction control system. It was because of the Hydraulic Control Module was bad. I Contacted a Factory Chrysler Parts supplier to obtain a new part to have it replaced but they were on backorder until June. In June I contacted them again and was told ... Read more

Incident date: Aug 29, 2023

THERE ARE LARGE HOLES IN THE FRAME, AND THE SHACKLES ARE READY TO FALL OFF. SUSPENSION IS FALLING APART. BRAKES ARE NOT SAFE FOR STOPPING POWER FOR THE VEHICLE. MASTERTECH AT ZIEGLER TIRE.

Incident date: May 1, 2021

The contact owns a 2023 Subaru Outback. The contact stated that the headlights were very dim while driving at night. Additionally, the contact stated that a black square shadow would appear in the illumination of both headlights which also impaired her vision while driving at night. The vehicle was taken to the dealer who found no defect with the vehicle. The contact was then referred to the manuf... Read more

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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