Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 926 complaints for GRAND DESIGN

Incident date: Jun 1, 2024

This unit is suffering from frame failure. Cargo doors have started opening on the freeway, cabinets are rubbing the wallpaper from frame flex, the forward floor has started squeaking, the forward lower exterior trim panel on the drivers' side is buckling, the forward walls have started creaking and popping when hitching up/unhitching and the pin-box "sinks" more than it ever did in the past when ... Read more

Incident date: Oct 29, 2024

The contact owns a 2015 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a fai... Read more

Incident date: Oct 29, 2024

While returning from a recent camping trip my wife while following the trailer home noticed the house structure was swaying and bouncing too much. She had thought the rig would fall apart. We arrived home and notice that the slide was out 2-4 inches, the cabin door had opened, an interior wall had separated from exterior wall and a side wall had flexed 2 or more inches out by another slide. There... Read more

Incident date: Oct 29, 2024

The contact's local fire department owns a 2011 Ford F-550. The contact stated that while driving at 45 MPH, the vehicle stalled out as several warning lights appeared on the instrument panel. The contact made multiple attempts to restart the engine but the failure persisted. Due to the failure, the vehicle was towed to an independent mechanic where a diagnostic was performed. The mechanic discove... Read more

Incident date: Dec 3, 2024

The contact owns a 2017 Ford Focus. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to D&D Auto, where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer, who referred the contact to t... Read more

Incident date: Dec 3, 2024

The contact owns a 2014 Ram 1500. The contact stated that during the cold weather months, the "Service Power Steering" message would appear on the instrument panel. The contact stated that the steering wheel would become stiff and excessive force was needed to steer the vehicle. The steering failure was intermittent at first but became permanent. Upon investigation, the contact related the failure... Read more

Incident date: Jul 10, 2023

Engine just stop and it was maintance monthly

Incident date: Jul 10, 2023

I was driving and my truck check engine light came on and it said engine power reducing and the truck only went 10 mph.

Incident date: Nov 1, 2024

While merging into heavy highway traffic, turn signal failed to turn on when button was pressed. This made me have to merge without a turn signal on putting me at a higher risk of a collision and surprising the drivers behind me. Immediately after the merge was complete I attempted to troubleshoot the button and found that it was stuck in the up state, flicking it multiple times made it possible t... Read more

Incident date: Dec 23, 2022

On November 25, 2024, the dash and infotainment screen went blank while at the traffic light. A few seconds later the car stalled shutting completely off while making a left turn onto Cox Rd in Evans, GA. We were able to coast out of traffic and came to a complete stop on the side of the road. We attempted to restart the vehicle and multiple warnings appeared on the dash such as check forward saf... Read more

Incident date: Aug 18, 2024

Incident date: Nov 23, 2024

Toyota has two recalls on my 2023 tundra. One is from August 10, 2023 and the other is from May 30, 2024. The first can cause a fuel leak and the second can cause engine failure while driving. i got this truck in 2022. i am wondering what has to happen before something will be done to fix theses recalls or I have to go through some changes before this is handled. I do not need any accidents befor... Read more

Incident date: Nov 23, 2024

The front frame has been in for repairs before for flexing issues/excessive movement. We have had a door pop open during travel and suspension parts break (hanger and leaf spring) in 2 separate incidents. The frame appears to have further issues on the passenger side more recently.

Incident date: Aug 13, 2024

The contact owns a 2019 Jeep Cherokee. The contact stated the vehicle was hesitating while starting the vehicle and was jerking into gear while shifted into drive(D). The contact stated that the failure also occurred while stopped at a traffic signal. The contact stated that while depressing the accelerator pedal, the hesitated and then lurched forward. The contact stated that the vehicle also los... Read more

Incident date: Nov 26, 2024

Had to replace HCU/ABS module July 2021 due to failure and abs/traction control lights illuminated fault code C0020. Now November 2024 i am having the same problem with the HCU/ABS module abs/traction control lights intermittently illuminated with fault code C0020. In process of locating new module and scheduling for repair.

Incident date: Sep 27, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving 35 MPH, the contact pulled into a parking lot and the vehicle stalled. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission fluid was black, and the transmission was replaced. The vehicle was repaired, but the failure recurred. The contact stated that ... Read more

Incident date: Sep 27, 2024

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VI... Read more

Incident date: Jul 8, 2024

The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that on two occasions while making a turn the vehicle lost motive power. The contact pumped the accelerator pedal and the vehicle regained motive power. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded ... Read more

Incident date: Jul 8, 2024

The contact owns a 2018 Ram 2500. The contact stated while driving approximately 25 MPH, the ABS warning light intermittently illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 19,174.

Incident date: Nov 25, 2024

My 2019 Toyota Highlander XLE has 50,000 miles on it, when the transmission began making a whining noise while driving. The noise has become significantly louder. There has been no noticeable issues with the shifting, however when taken to the dealer I was advised that the transmission needs to be replaced and can not be repaired. I was lucky enough that we did not encounter any serious problems w... Read more

Incident date: Nov 25, 2024

I have 2 recalls on my vehicle and every time I tried to schedule the service I was told that they couldn’t because the parts were on back order and they didn’t know when they could get them in. It’s been 2 years.

Incident date: Nov 25, 2024

Cross member of frame bending, allowing A frame that its connected at to also bend.

Incident date: Jun 1, 2024

Headunit goes offline blank screen and limits controls back up camera defrost and temperature controls

Incident date: Oct 25, 2024

The contact owns a 2019 GMC Acadia. The contact stated that upon reaching her destination and moving the floor shifter into park(P), the message to "Please Shift to Park” was displayed. The contact became aware that the vehicle had failed to recognize that the gear shifter was in park(P). No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The ... Read more

Incident date: Nov 1, 2020

The contact owns a 2020 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not ... Read more

Incident date: Nov 1, 2020

Coolant leaked out of a vehicle’s closed-loop coolant system, harming its ability to properly regulate engine temperature. This can cause overheating, stalling, increased emissions, and total engine failure and also allows coolant to leak into and damage surrounding engine components, including a vehicle’s electrical system, the complaint relays. Coolant leak also corroded the sensor on the RA... Read more

Incident date: Oct 5, 2024

For the past year, when I place the car in reverse the backup camera shows a reverse image. Items on the left appear on the camera as being on the right, and visa-versa. The first time it occurred I backed into a ditch. This occurs nine out of ten times. The hazard to pedestrians and chance of an accident is substantially increased. I contacted the local Ford dealer who showed no interest in my co... Read more

Incident date: Oct 5, 2024

Headlights failed. Replaced light bulbs several times. The ballasts are not fogged but light is all diffracted. Very unsafe to drive. I have been dealing with the issues for years. I took the car to the dealer and their solution was aftermarket lights!

Incident date: May 3, 2024

I have had been in several times to correct the recall, they noted the seat repaired under warrenty but the service advisor was stuck when retrieving my car. Headlights have need in twice and I’m being told the fix failed to correct the headlights. Wipers stop working intermittently and paint is down to bare metal along windshield and hood. This car is crap.. rear seat folds up when sitting on... Read more

Incident date: May 3, 2024

Incident date: Oct 4, 2024

The instrument cluster display on my 2020 Volvo XC90 went completely out while driving my vehicle. This was a single point of failure and SAFETY ISSUE as it affected my speedometer, gas gauge, etc. I was driving without any functioning indicators on the highway when it went out. There was no advanced warning. The issue was fixed by my dealership and part replaced, invoice is attached. We have ma... Read more

Incident date: Oct 4, 2024

Incident date: Aug 29, 2024

The steering and braking systems on my vehicle malfunctioned after jumping my vehicle when the battery drained too far to start, or even power my cars baseline electrical systems. After jumping my car, I started backing out of my parking spot and when I turned the wheel it very violently jerked in a manner that could have hurt me if I'd been holding onto the wheel tighter. Around this same time I... Read more

Incident date: Aug 29, 2024

Vehicle was being driven when all lights came on the dash and vehicle stopped running and came to a stop. Vehicle than engaged the emergency brake by itself. After shutting off the ignition, i was not able to turn the vehicle back on. Vehicle has 38460 miles. I had to have the vehicle towed directly to the dealership, Marino Jeep in Chicago,Il. The dealer came back two days later and stated the ba... Read more

Incident date: Mar 1, 2023

Wiring for back up camera failed and short circuited - will attempt to retain the components for inspection needs. Safety concern - when wire short circuited, it burned the wire at the control module in the dash board, causing the control module to also fail - according the the ford service advisor at my dealership. Issue was diagnosed and inspected by Titus Will Ford service center at 11503 Pa... Read more

Incident date: Mar 1, 2023

The brakes failed on my SUV as I was driving on a city street. Yes it is available for inspection. Losing my breaks almost caused a collision with the car in front of me but due to the distance between the cars and the low speed at the time, I was able to avoid collision and detour into a parking lot where I cruised to a stop with the help of a parking lot space concrete stop. The problem was n... Read more

Incident date: Mar 1, 2023

In 2021, we began noticing wall movement in the interior of the RV, fasteners, paneling and interior walls getting loose and moving. After more trips we noticed scratches in the flooring and wood chips laying on the interior floor when we would push the main slide out. We also began noticing the large slide didn’t seem to be closing tight to the outside wall on one end. After more inspection we ... Read more

Incident date: Apr 1, 2024

This appears to be a common problem when I researched it online. When trying to accelerate hard, the transmission will suddenly go to neutral instead of shifting. This causes a pause in accelerating when you need. It will then slam in to gear a few seconds later with various warnings about the transmission showing on the dash. I have had the vehicle inspected right after an incident that happene... Read more

Incident date: Nov 1, 2024

The suspension components inclusive of struts and knuckles corroded and cracked causing the suspension to collapse in the front and rear of the vehicle. Luckily the suspension didn't collapse while driving and has not resulted in any injuries. The dealership (Gunther VW in Fort Lauderdale, Florida) inspected and replaced the front suspension but left the rear suspension untouched after certifying ... Read more

Incident date: Nov 7, 2024

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine warning illuminated. The vehicle was towed to the dealer where it was diagnosed that the clutch actuator had failed and needed to be repaired to verify if the transmission might have failed. The contact stated that the dealer provided the contact with the foll... Read more

Incident date: Nov 7, 2024

The contact's wife owns a 2024 Chevrolet Equinox. The contact stated that a strong, burnt rubber odor could be smelled while taking out the trash in the middle of the night. Soon after, the contact stated that the front passenger side window shattered as flames began to emit from the vehicle. The contact immediately rushed to move his other vehicle away from the burning vehicle while on the phone ... Read more

Fire 2 injured

Incident date: May 30, 2024

What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle horn. It does not sound loud enough to be heard under all conditions by other drivers or pedestrians. Similar vehicles come with two horns: one high frequency and one low frequency. How was your safety or the safety of others put at risk? The described condition certainly can put at risk th... Read more

Incident date: Sep 27, 2024

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 15 -20 MPH in stop-and-go traffic, the vehicle stall... Read more

Incident date: Sep 27, 2024

I was sold a vehicle from a dealership in Green Bay Wisconsin under the impression all safety regulations were met. The day I drove it off the lot, I had issues with the back drivers' door, making wind noise. I had messaged the salesman, he stated it may have been the door seal. Days went by, it wasn't sitting well with me, I made an appointment with a local body shop in. regard's to the door and ... Read more

Incident date: Jan 2, 2023

Because of the sticky dash’s glare on the driver side windshield, I could not see the car ahead of me at all. I almost hit a car that was in front of me not because he had braked because we were both still in motion but the glare was directly in my line of vision. I just happened to put my hand up over the glare and saw there was actually a silver car in front of me and I was way to close to it... Read more

Incident date: May 30, 2024

Incident date: Jun 1, 2024

I Have been waiting since August of 2024 to have my car repaired. I have called Honda numerous of times about my car not starting and stalling while driving. I was basically told that they will not order the part and replace until my car is fully not running at all. I was told I would have to pay for a diagnostic and for my vehicle to be towed to get looked before they can decide to order the part... Read more

Incident date: Jan 2, 2023

The contact owns a 2023 Ford Explorer. The contact stated while driving 15-20 MPH, the vehicle stalled on several occasions. The vehicle was restarted after fifteen minutes. The vehicle failed to unlock from inside or outside with the key. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that t... Read more

Incident date: May 6, 2024

My ford bronco stalled when I was slowing down at a traffic light. The entire car shutdown. The steering wheel locked up and the car could not be put into neutral. After about 15 minutes the car was able to turn on again. The stalling out at an intersection put me in danger by putting me in a situation where I was stuck in active traffic without the ability to move my car to a safe area off of the... Read more

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