Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 926 complaints for GRAND DESIGN

Incident date: Jan 2, 2026

• Cracks in the Pin Box: A reputable RV dealer/shop has identified significant cracks in the pin box, indicating a serious structural compromise. • Slide-out failures: The GIBs on the slide-outs have broken, causing them to extend while the RV is in transport on highways. • Cargo door malfunctions: Cargo doors are repeatedly popping open during highway travel. • Main entry door instabi... Read more

Incident date: Jan 2, 2026

Incident date: Feb 20, 2026

The front air springs, struts, and air suspension compressor failed. The dealer cannot get the right front air spring because it is backordered. It appears that 100% of these components fail creating demand that the manufacturer cannot keep up with. There should be a recall at this high failure rate on a component that makes the vehicle unsafe to drive per the warning on that dash.

Incident date: Feb 20, 2026

The contact owns a 2023 Grand Design Momentum. The contact stated that while driving at an undisclosed speed, the entry side doors unexpectedly opened. Additionally, the slides of the trailer occasionally unexpectedly extend without operator input. The contact stated that the front frame of the RV was cracked. The RV was taken to the dealer, where it was diagnosed with structural failure of the fr... Read more

Incident date: Jan 27, 2026

The vehicle has an ongoing oil leak originating from the engine/drivetrain area. The affected components include the intermediate shaft and related seals, which are subject to Ford technical service bulletins, and potentially the plastic engine oil pan and its sealing surfaces. The vehicle is currently operable and remains available for inspection upon request. he vehicle is actively leaking eng... Read more

Incident date: Jan 27, 2026

While performing a factory recall on the RV, the mobile RV tech discovered underlying issues. He suggested that we get an in-depth evaluation. I contacted and dropped the RV at the shop for diagnosis. The shop discovered extensive frame damage (weld break) at the main beam connecting the pin box and also total frame break and separation on the upper deck floor support. There is substantial floor s... Read more

Incident date: Jun 23, 2025

I was informed to reference this code PE24029. 2021 5th Wheel - Grand Design Solitude 310GK. Frame cracks and separation. June 2025, contact made with Grand Design and they approved for us to obtain a welder. We did. It did not correct the issue and we contacted Grand Design again. Our Unit has been in the repair shop since December10, 2025. Back and forth emails with Grand Design. Sides need to... Read more

Incident date: Jun 23, 2025

While driving at highway speed the panoramic sunroof/moonroof shattered/ imploded spontaneously sounding like a gunshot while driving on the highway. There was no debris or road hazard that caused it.

Incident date: Nov 17, 2025

The contact owns a 2015 Ford F-150. The contact stated that while driving approximately 40 MPH or less while in 5th or 6th gear, the transmission unexpectedly downshifted to 1st gear. The “WRENCH” warning light was illuminated. The contact restarted the vehicle to turn off the warning light. The contact called a certified Ford mechanic and was informed that the lead frame and valve body had fa... Read more

Incident date: Nov 3, 2025

The ICCU failed with only 5,000 miles driven. The car then lost power, and would not move. Luckily, I was in a residential area. Had I been on the highway, I am uncertain if I would have been able to safely pull off to the side of the road.

Incident date: Nov 3, 2025

Component Failures: Frame outriggers failed twice with broken welds and severe bending. Front bedroom emergency exit window detached during highway travel 1/20/26, struck RV and adjacent vehicle before shattering. Main entry door repeatedly opens during travel since 7/25, worsening. Floor sagging in multiple locations. All available for inspection except missing window. Safety Risks: Window detac... Read more

Incident date: Nov 3, 2025

Incident date: Oct 14, 2025

Rear subframe rusted from the inside out causing structural failure. This matches the defect in Campaign #2023020002 for other Mercedes models."

Incident date: Oct 14, 2025

October 2025 we had just left the highway and was on a heavily traveled back road going home from the mountains. My husband felt a jolt and thought we had blown a tire. But he checked the tire monitor and it was fine, then he checked the side view mirror and saw that the camper was off the road and almost hit a speed limit sign! Luckily we were near a less traveled side road and pulled off, sti... Read more

Incident date: Nov 1, 2025

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was an abnormal fuel odor entering the cab... Read more

Incident date: Oct 6, 2025

Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to f... Read more

Incident date: Oct 6, 2025

The contact owns a 2022 Grand Design Recreational Reflection RV. The contact stated that while driving approximately 60 MPH, the propane compartment doors opened unintendedly. The failure had occurred on several occasions. The contact stated that the roof was peeling and cracking and the contact was concerned that there were signs of frame flex, and that the walls were unstable and there were othe... Read more

Incident date: Jun 1, 2025

The contact owns a 2020 Nissan Sentra. The contact stated that while in reverse(R), the rearview camera image failed to display. No warning lights illuminated. The vehicle was taken to a local dealer, where it was repaired under warranty; however, the failure reoccurred. The same local dealer was contacted, but the vehicle was not repaired because there was no recall associated with the VIN. The m... Read more

Incident date: Dec 29, 2025

The engine is burning oil around 1 quart every 700 miles. I check the car oil level around every 10 days. I have experienced when I didn't check the oil and the low oil engine light would come on in the instrument panel. Hyundai shows no recall for this 2019 Hyundai Sonata Limited edition. I believe that this type of incident occurred back around 2011 with Hyundai's models for that time

Incident date: Dec 29, 2025

The contact owns a 2024 Grand Design Momentum RV. The contact stated that upon purchasing the RV brand new, the dealer hitched the RV to the 2024 Chevrolet Silverado 3500 HD. The trailer brakes warning lights illuminated; however, the dealer advised the contact that the RV could be driven off the lot. The contact stated while pulling the RV in the mountains at 50 MPH, the trailer brakes became ino... Read more

Incident date: Feb 1, 2024

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more

Incident date: Jul 18, 2025

My vehicle suddenly started shaking and losing power, the check engine light came on and the problem continues to vibrate when idling, it will not shift into gear to go. Very unnerving and unsafe as it happened in a intersection. Sometimes it drives fine and then vibrates and goes into low gear and loses power. I took to a certified Mercedes dealer and they changed the spark plugs and 4 coils as w... Read more

Incident date: Dec 11, 2025

Lag bolts that connect the frame to the wall are coming out/ or were never put in place. Wall is separating from the frame and can see to the outside from the inside. If we had not seen this these bolts could have come all the way out causing the wall the separate while driving. Unknown at this time if there is any frame damage. Grand Design 2022 Momentum 381m

Incident date: Apr 18, 2024

Known by manufacturer. There is a faulty coolant bypass valve that they are forcing customers to pay out of pocket for repairs totaling over $700

Incident date: Apr 18, 2024

The contact owns a 2026 GMC Sierra 3500 used to haul a 2022 Grand Design Momentum RV. The contact stated while driving approximately 70 MPH, the interior bedroom cabinets shifted and were rubbing against the wall. On another occasion while driving at an undisclosed speed, the contact pulled over and noticed that the 8-inch gap between the RV and the bed of the vehicle was no longer there and the R... Read more

Incident date: Nov 4, 2025

Every time I accelerate while I am turning, the car stalls for a second or two. And often when I attempt to accelerate in general, such as when I first turn on the engine to begin driving, the car stalls. I took it to Honda twice, and was told "it's a known issue with these models"

Incident date: Nov 4, 2025

The contact owns a 2020 Grand Design Momentum RV. The contact stated that while the RV was parked, the contact heard an abnormally loud popping sound coming from behind the sleeping cabinets at the camping ground. The contact performed an inspection and noticed that the 110-volt electrical wires in the RV had shifted during travel and were touching the subframe of the RV. The contact noticed smoke... Read more

Incident date: Nov 4, 2025

Fuel pump and fuel control module failed. Car will not stay running. Currently at GM dealership. Confirmed and repair cost about $500. No warning lights.

Incident date: Aug 19, 2025

The electronic dashboard with speedometer, and information regarding mechanical functions and fuel has gone blank. This recall has been issued however, Toyota does not yet have a fix. They are estimating sometime in December, however no specific date for a fix. I have followed up with the Toyota dealer who stated that I should file a complaint regarding the delay in a fix.

Incident date: Aug 19, 2025

The contact owns a 2023 Grand Design Solitude RV. The contact stated that while hauling the RV and depressing the brake pedal to stop, the RV pushed up against the rear of the pickup truck. The vehicle was taken to the local dealer, who discovered that the RV brake shoes had crumbled and failed. The contact was advised that the brake shoes and braking system needed to be replaced. The vehicle was ... Read more

Incident date: Jul 17, 2022

The driver seat belt dont work and once in a great while it will work but even whenever it does latch it still shows the seat belt isn't on and that noise keeps going off but after a while the noise goes off but the symbol is still on the dash board. I recently got hit from behind (09/15/2025) at a red light and no air bags deployed. Im not sure if they were suppose to deploy but either way my sea... Read more

Crash 1 injured

Incident date: Apr 4, 2025

The contact owns a 2018 Toyota Rav4. The contact received notice of NHTSA Campaign Number: 23V734000 (Electrical System). The contact stated that while changing the oil, he became aware that the battery was covered in corrosion and there was acid leaking from the battery tray. The vehicle was not diagnosed, but the contact was advised that the tray needed to be replaced. The vehicle was not repair... Read more

Incident date: May 31, 2025

As I was driving the vehicle it seems to be hesitating or jerking and when I tried to start it,it would say put your foot on the brakes to start,but my foot was on the pedal and it was slow starting.Days later the engine light came on,took it to the dealership and they told me it was a problem with the brake system.I bought the vehicle brand new,only 41,000 miles,on it now,warranty went out in Jun... Read more

Incident date: May 15, 2025

The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. In addition, the contact noticed an abnormal ticking sound. The vehicle was towed to an independent mechanic, where the vehicle was diagnosed with a misfire in cylinder #7. The independent mechanic checked the spark plugs and other unknown parts for fa... Read more

Incident date: Aug 16, 2025

I had a frontal accident on March 6, 2025. When I turned to pull into the driveway of my rental apartment, I lost control of the vehicle. It surged forward, climbed a low retaining wall of about 14" and then hit a support post. I sat there stunned thinking "what just happened and how?" At first, I thought it was me, but thinking about it more, I'm wondering if this could be a potential safety pro... Read more

Crash

Incident date: Aug 16, 2025

The contact owns a 2020 Grand Design Momentum RV. The contact stated that while in the process of lubricating the wet bolts of the RV, the contact noticed that the rear-most bolts were missing, and the springs were rubbing against the frame. The mobile technician performed a temporary repair at the residence. The RV was then towed to the dealer, where it was diagnosed. The dealer determined that t... Read more

Incident date: Mar 15, 2023

Windshield rubber falling out and breaking apart.

Incident date: Mar 15, 2023

The contact owns a 2021 Grand Design Recreational Momentum RV. The contact stated while driving 55 MPH, the RV frame flexed. The contact stated that when the RV was loaded, the failure persisted. The contact stated that the screws to the bedroom slide out were detaching. Neither an RV dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic... Read more

Incident date: Aug 1, 2024

excessive frame flex/failure, Interior cabinetry coming cracked and apart. Floor separating from side walls. Main door coming open during transit.

Incident date: Aug 1, 2024

excessive frame flex/failure, Interior cabinetry coming cracked and apart. Floor separating from side walls. Main door coming open during transit.

Incident date: May 5, 2025

The front of our grand design momentum fifth wheel camper has sustained some structural failure. Our bedroom slide will no longer stay closed when driving down the road. Our storage doors will also open every now and then when we encounter rough bumps or rough roads. We began to notice some small damage inside the front bedroom of the unit as well. The camper has been untowable for nearly 6 months... Read more

Incident date: May 5, 2025

Incident date: May 9, 2025

While traveling on the interstate at 10:30p, 6 hours into a highway trip, the vehicle shuttered violently and lost propulsion and powered systems control. We were traveling at 75 mph on cruise control and immediately had to take evasive action to avoid other vehicles traveling at highway speed as our vehicle rapidly decelerated to a stop. We were barely able to get to the shoulder of the highway b... Read more

Incident date: May 9, 2025

The contact owns a 2024 Grand Design Recreational Momentum. The contact stated that after the RV was delivered, the brakes were inoperable, a slice was cut in the wiring harness with electrical tape covering the cut, the slide-out frame was out of alignment and unable to close properly, the awning had detached, and ABS was not equipped in the RV. Additionally, there was water intrusion in the RV, ... Read more

Incident date: Aug 27, 2025

We bought our 2022 Grand Design Solitude 346FLS-R in March 2023. We have had numerous safety issues and concerns, and currently don’t feel safe towing it. 1. External locked compartments and entry door open while traveling. Risks: distraction, collision (passing vehicle or objects), quick maneuvering (to side of road), contents ejected onto road/vehicles. Resolution: Shops have tried to fix, ... Read more

Incident date: Aug 27, 2025

Incident date: May 1, 2025

Every single code is displayed when using a ODB2 scan tool. I have many electrical issues that go away and come back. Sluggish performance. Random components inside the jeep will fail at random. I’m thinking the ECU is faulty. Somedays it will run fine with all the codes still present.

Incident date: Jul 26, 2025

The contact owns a 2022 Grand Design Solitude RV. The contact stated that while driving 65 MPH and hauling the RV, the rear passenger's side tire of the RV experienced a blowout. The contact was able to pull over to the side of the road. The contact replaced the tire with a regular-size spare tire; however, the rear passenger's side tire experienced a second blowout while driving on the same day. ... Read more

Incident date: Jul 26, 2025

The contact owns a 2017 Honda Ridgeline. The contact stated that while attempting to accelerate, the engine continuously revved very high, and while at a stop light, the vehicle almost stalled after activating the A/C. Additionally, the transmission failed to immediately shift into gear, and the vehicle jerked while shifting gear. The vehicle was taken to the local dealer, who performed a transmis... Read more

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