Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 974 complaints for GRAND DESIGN
GRAND DESIGN
SOLITUDE
(2020) - UNKNOWN OR OTHER
May 23, 2024
Incident date: May 9, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? -The Engine had to be replaced due to coolant and oil leaking through the 4th cylinder into the engine itself, effectively killing it. How was your safety or the safety of others put at risk? -The car unexpectedly shook very violently, and would not properly accelerate due to the problem. Smoke ... Read more
GRAND DESIGN
MOMENTUM
(2022) - ENGINE
May 21, 2024
Incident date: Mar 1, 2024
On [XXX], 2023, my car's electrical system malfunctioned, leaving me unable to restart the vehicle after stopping. I had to call my car insurance for roadside assistance, and their representative jump-started the battery, suggesting I replace it. However, on [XXX], 2024, the same issue recurred, causing the car to stall unexpectedly and fail to start while I was out shopping with my wife and [XXX]... Read more
GRAND DESIGN
MOMENTUM
(2022) - SERVICE BRAKES
May 21, 2024
Incident date: Mar 1, 2024
ABS warning lights lights keeps intermitting keeps going on and off. The ABS light and traction control lights flashes on and off, speed control goes off as well as a bell alarm. Had the ABS pump replaced under warranty at 22000 miles and now at 59000 mile same issues.
GRAND DESIGN
MOMENTUM
(2015) - FUEL/PROPULSION SYSTEM
May 21, 2024
Incident date: Dec 9, 2023
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressi... Read more
GRAND DESIGN
MOMENTUM
(2015) - UNKNOWN OR OTHER
May 21, 2024
Incident date: Dec 9, 2023
My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to the recalls the car has, they tell me those recalls don’t apply to my car although im having the same problems. My brakes have progressi... Read more
GRAND DESIGN
MOMENTUM
(2015) - FUEL SYSTEM, GASOLINE
May 21, 2024
Incident date: Dec 9, 2023
The contact owns a 2019 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not ... Read more
GRAND DESIGN
SOLITUDE
(2021) - UNKNOWN OR OTHER
May 20, 2024
Incident date: May 1, 2024
There is a weakness in the cars firewall around the master cylinder where the weld inside is breaking and it is cracking all around the master cylinder and I am unable to shift the car. I have taken the car to two different shops and both say the same thing that the firewall is failing. The brake pedal is shifting when you push down on the slutch and could compromise your ability to safely find t... Read more
GRAND DESIGN
SOLITUDE
(2021) - ENGINE
May 20, 2024
Incident date: May 1, 2024
Took car for a couple of recalls was working fine, then after the recall it did not want to accelerate or work. Called dealership that did it and they refused to fix that.
GRAND DESIGN
SOLITUDE
(2021) - ENGINE
May 20, 2024
Incident date: May 1, 2024
The coolant bypass valve was constructed of poor quality plastic, and has cracked at a mere 50,000 miles. It's Leaking coolant into the sensor. Along with potentially causing major damage to the engine.
GRAND DESIGN
MOMENTUM
(2021) - ELECTRICAL SYSTEM
May 20, 2024
Incident date: Mar 15, 2024
My Infotainment system is experiencing the “ghost touch” and selecting all these options on its own while driving, putting a great risk on myself and passengers as any selection can be made and distract the driver. The screen is supposed to become disabled as a safety feature when driving but with this issue it is randomly making different commands that are extremely distracting especially dur... Read more
GRAND DESIGN
MOMENTUM
(2021) - UNKNOWN OR OTHER
May 20, 2024
Incident date: Mar 15, 2024
My Infotainment system is experiencing the “ghost touch” and selecting all these options on its own while driving, putting a great risk on myself and passengers as any selection can be made and distract the driver. The screen is supposed to become disabled as a safety feature when driving but with this issue it is randomly making different commands that are extremely distracting especially dur... Read more
GRAND DESIGN
MOMENTUM
(2016) - VEHICLE SPEED CONTROL
May 20, 2024
Incident date: Mar 1, 2021
On Friday, May 17th around 2:00pm I was driving approximately 25mph when I got an abrupt warning and the truck started to drive differently. I don’t think the vehicle was responding to the gas pedal normally. The first warning said something about selected gear engaging at lower speed. Then there was a message about the pre-collision assist not working, hill ascent not working, and something els... Read more
GRAND DESIGN
MOMENTUM
(2021) - SERVICE BRAKES
May 18, 2024
Incident date: Jul 31, 2021
Car has warning message and several engine lights on dash come up and asks to stop car and check the regenerative brake system. Car loses all systems that are electrical, car is very hard to drive, even not operative. This has happened many times over the past four years. Each time the car has been taken to a authorized KIA Dealership and they have not been able to fix the problem. It happened alm... Read more
GRAND DESIGN
MOMENTUM
(2021) - UNKNOWN OR OTHER
May 18, 2024
Incident date: Jul 31, 2021
Change of title number
2 injured
GRAND DESIGN
MOMENTUM
(2021) - ENGINE
May 15, 2024
Incident date: Nov 1, 2023
While driving down the freeway, all the warning lights came on and the engine sputtered and cut out. As we were in the left lane on a busy freeway, it put us at considerable risk. We were able to get to the left shoulder and get towed off the highway. This was caused, I later learned, by a faulty electronic thermostat which caused the system to fail.
GRAND DESIGN
MOMENTUM
(2021) - ENGINE
May 15, 2024
Incident date: Nov 1, 2023
While driving this vehicle in traffic, the engine began to fail causing the car to abruptly stall. During this incident, the engine light and low coolant indicator illuminated. Vehicles behind my car nearly slammed into the rear of my vehicle due to this engine failure. Upon inspection, two independent certified service centers confirmed engine coolant had been ingested into the cylinder block cau... Read more
GRAND DESIGN
REFLECTION
(2022) - STEERING
May 14, 2024
Incident date: Jun 21, 2023
Complete loss of power steering. The vehicle was driven then shut off. When the vehicle was restarted, there was no power steering. The steering is so hard to turn that the truck is not drivable. This would be a serious safety concern if the steering were to stop functioning while driving.
GRAND DESIGN
SOLITUDE
(2022) - ELECTRICAL SYSTEM
May 13, 2024
Incident date: Feb 9, 2022
This issue started last year upon purchasing my used Honda Pilot. The gas save mode that allows the engine to shut off at stops and restart does not work properly. Rather than the engine restarting, the car will instead shut down. Taking about 2-3 minutes to have to put the car in park and being able to restart after several attempts. The Pilot was taken to Honda last year where they did a comp... Read more
GRAND DESIGN
SOLITUDE
(2022) - UNKNOWN OR OTHER
May 13, 2024
Incident date: Feb 9, 2022
This issue started last year upon purchasing my used Honda Pilot. The gas save mode that allows the engine to shut off at stops and restart does not work properly. Rather than the engine restarting, the car will instead shut down. Taking about 2-3 minutes to have to put the car in park and being able to restart after several attempts. The Pilot was taken to Honda last year where they did a comp... Read more
GRAND DESIGN
SOLITUDE
(2022) - SUSPENSION
May 13, 2024
Incident date: Feb 9, 2022
The contact owns a 2019 Toyota 4Runner. The contact stated while driving at approximately 15 MPH, the shock absorber and springs on the suspension were making abnormal sounds while the vehicle was rolling over a dip or bump in the roadway. The contact looked underneath the vehicle and became aware that the springs and shocks showed premature wear and corrosion. The contact had not taken the vehicl... Read more
GRAND DESIGN
MOMENTUM
(2022) - ENGINE
May 13, 2024
Incident date: Nov 2, 2022
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emis... Read more
GRAND DESIGN
MOMENTUM
(2022) - FUEL/PROPULSION SYSTEM
May 13, 2024
Incident date: Nov 2, 2022
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emis... Read more
GRAND DESIGN
MOMENTUM
(2022) - SERVICE BRAKES, HYDRAULIC
May 13, 2024
Incident date: Nov 2, 2022
The contact's daughter owns a 2013 Kia Soul. The owner received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of ... Read more
GRAND DESIGN
SOLITUDE
(2022) - ENGINE
May 13, 2024
Incident date: Mar 18, 2024
The engine was emitting white smoke at approximately 55,000 miles. After a quick inspection a low coolant level was noted and a code for a misfiring cylinder 2 was noted. This issue is likely coolant intrusion into the cylinder. I was made aware of the Customer Service Program 21N12.
GRAND DESIGN
SOLITUDE
(2022) - UNKNOWN OR OTHER
May 13, 2024
Incident date: Mar 18, 2024
Frame flex causing other issues. broken wet bolts, slide operation, awning hanging up, wall seperation, screws coming up through the floor, storage door popping open going down the road. RV was evaluated by a Grand Design SRT and returned to Grand Design service center for repair in December 2023. Traded unit for a new RV in Florida in March 2024.
GRAND DESIGN
MOMENTUM
(2022) - SERVICE BRAKES, HYDRAULIC
May 13, 2024
Incident date: Oct 22, 2023
The contact owns a 2013 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The man... Read more
GRAND DESIGN
MOMENTUM
(2022) - STEERING
May 13, 2024
Incident date: Oct 22, 2023
It happened a year ago when I was parked I turned the car on and the steering wheel locked, giving me the power steer assist fault error on the dash. I had to turn off the car and turn it back on. This happened about 2 or 3 time that year. Yesterday while driving out of my driveway I got the error again. This time it was different I wasn't parked, the car locked while in motion. Thankfully I wasn'... Read more
GRAND DESIGN
MOMENTUM
(2021) - STEERING
May 12, 2024
Incident date: Apr 6, 2024
We noticed about 2k miles in with the new vehicle that the steering feels like it's stuck when trying to move the steering wheel left or right when trying to keep the vehicle in the lane. This problem has not stopped. I thought it might be something wrong with the lane assist but it was not on. We took the service in for it's 1yr maintenance yesterday and reported the problem. We were told that t... Read more
GRAND DESIGN
MOMENTUM
(2021) - SERVICE BRAKES
May 12, 2024
Incident date: Apr 6, 2024
The brake ABS module fails intermittently on 2010-2012 model year Ford Fusion Hybrid vehicles. It has failed multiple times on mine and I have only owned the vehicle for 2 months. The vehicle is available for inspection. When the module fails, the vehicle switches from electronic to manual braking; however, there are times when the brakes will not engage with the pedal at full travel, touching the... Read more
GRAND DESIGN
SOLITUDE
(2023) - STEERING
May 12, 2024
Incident date: May 1, 2024
Vehicle steering gear is binding internally (confirmed by local service department). The safety concern with this is when steering at highway speeds the steering wheel locks and requires excessive force to move, which has not yet but almost caused an accident. There are no signs of outside force influencing this issue (ex. front end damage front collision or wheel mis-alignment). I have read onlin... Read more
GRAND DESIGN
SOLITUDE
(2020) - STEERING
May 12, 2024
Incident date: Jun 1, 2019
I have been noticing at high speeds the steering "sticks." You have to be constantly moving the steering wheel back and forth to prevent the sticking. When mentioned to dealership, they say it's normal and don't document. I am starting to notice the sticking at losspeeds now that mileage is getting higher. This car has always done this, but getting worse.
GRAND DESIGN
SOLITUDE
(2020) - ENGINE
May 12, 2024
Incident date: Jun 1, 2019
I was driving my vehicle and the engine light came on with cruise control one time and abs brake lighta another time. When I got it checked by a mechanic, I was told it was clamshaft and crankshaft and that it was under a recall for my specific make and model and to take it to Dodge dealership. I did so and they ean a diagnostic test that tevealed exactly what I told them the mechanic told me an... Read more
GRAND DESIGN
REFLECTION
(2024) - SEATS
May 10, 2024
Incident date: May 5, 2024
Tesla model 3 frequently displays front passenger safety restraint system fault message. This message is hard to take seriously as it comes and goes. It is rather confusing as the message full disappears if full self driving is enabled or subscribed. While I got the message on the display consistently from Jan to March 2024 I did not get the message during moth of April as I had free trial full s... Read more
GRAND DESIGN
REFLECTION
(2024) - ENGINE
May 10, 2024
Incident date: May 5, 2024
I purchased the vehicle in February 9, 2024. A week after I purchased it the engine started making a knocking noise. I took the Sportage to Kia of Orange Park as I saw some there were some recalls on the vehicle. I paid to have a full diagnostic done. The gentleman that assisted me reached out to the Kia Corporation to see if they would repair the engine. Kia refused stating that the recall PI1802... Read more
GRAND DESIGN
SOLITUDE
(2022) - STEERING
May 10, 2024
Incident date: Sep 15, 2022
Electronic Power Steering Rack. The internal failure in the EPS caused rough steering and sometimes steering would get stuck putting my self as well as other motorists and pedestrians at risk of being injured. The problem was confirmed by a Honda dealer. There was no warning lamps or messages prior to this failure.
GRAND DESIGN
SOLITUDE
(2022) - UNKNOWN OR OTHER
May 10, 2024
Incident date: Sep 15, 2022
The repair for the key recall is just wrong. Whoever thought to lock the key open took the easy way out. The key and key fob will break and is 4 1/2 inches long and difficult to carry. I know this is not life threatening but horrible fix to a problem.
GRAND DESIGN
SOLITUDE
(2022) - ENGINE
May 10, 2024
Incident date: Sep 15, 2022
On [XXX] 2024 my vehicle began to vibrate while driving, then the engine light came on. The following day I took the vehicle to the dealership, Sam Galloway Ford and was given an appointment to have the vehicle checked. The vehicle was dropped off on [XXX] and was left overnight. The following day [XXX], the service advisor Reid contacted me to let me know the diagnosis result which was coolant in... Read more
GRAND DESIGN
REFLECTION
(2018) - LANE DEPARTURE: ASSIST
May 9, 2024
Incident date: Mar 12, 2024
Having the lane departure and driver assist function set OFF the vehicle has departed from my control seemingly at random. Being within specified boundaries on back roads and on highways. It may be extremely dangerous for those who may not have been taught how to keep control over a vehicle at all times. I never received any correspondence from the dealer or other entity that there may be any iss... Read more
GRAND DESIGN
REFLECTION
(2024) - SUSPENSION
May 6, 2024
Incident date: Apr 26, 2024
The frame is rusted and I don't feel safe driving it at highway speeds. The electrical system The horn, air bags and radio don't work. Toyota said they had a program to repair the frame but they no longer honor it
GRAND DESIGN
MOMENTUM
(2023) - SERVICE BRAKES, HYDRAULIC
May 6, 2024
Incident date: Mar 8, 2024
The contact owns a 2012 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and con... Read more
GRAND DESIGN
SOLITUDE
(2019) - ENGINE AND ENGINE COOLING
May 3, 2024
Incident date: Apr 14, 2024
The contact owned a 2011 Dodge Journey. The contact received notification of the NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling). The vehicle was repaired, however, the failure recurred while the vehicle was stopped at a stop sign, and the contact saw flames coming from the hood. The contact exited the vehicle. The fire department extinguished the fire. A police report was filed. A fi... Read more
Fire
GRAND DESIGN
SOLITUDE
(2019) - ELECTRICAL SYSTEM
May 3, 2024
Incident date: Apr 14, 2024
Coolant bypass valve
GRAND DESIGN
SOLITUDE
(2022) - ENGINE AND ENGINE COOLING
May 1, 2024
Incident date: Sep 13, 2023
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, there was an abnormally loud grinding and metallic sound coming from the engine. Several unknown warning lights were illuminated. Additionally, the vehicle lost m... Read more
GRAND DESIGN
SOLITUDE
(2022) - ENGINE AND ENGINE COOLING
May 1, 2024
Incident date: Sep 13, 2023
The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was idling in the driveway, the "Engine Coolant Overtemperature" message was displayed, and the cooling fan made loud sounds. The contact stated that smoke was coming from underneath the hood and the exhaust pipe. The contact turned off the vehicle and opened the hood. The contact discovered that coolant had leaked ever... Read more
GRAND DESIGN
IMAGINE
(2017) - ENGINE
Apr 28, 2024
Incident date: Apr 28, 2024
Was driving on the highway at 70 mph. Oil light came on, noticed it without any loss of power. Within the next mile the cars rpms started to increase very quickly with little pressure being applied to accelerator and power loss started to begin. As I tried to get over and get to the next exit the car completely shut off in the middle of the road with little to no warning or time to react. Very ... Read more
GRAND DESIGN
IMAGINE
(2017) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 28, 2024
Incident date: Apr 28, 2024
Vehicle safety braking automatically operates even when no other vehicles are nearby; no vehicles in front, on either side, and behind my vehicle. In other words, phantom braking occurs without warning. This has occurred numerous times in 2023 and 2024.
GRAND DESIGN
SOLITUDE
(2022) - POWER TRAIN
Apr 24, 2024
Incident date: Apr 1, 2024
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power. The contact was able to coast the vehicle to the shoulder of the roadway. Due to the failure, the vehicle was almost rear-ended. The vehicle was towed to an indep... Read more
GRAND DESIGN
MOMENTUM
(2021) - UNKNOWN OR OTHER
Apr 22, 2024
Incident date: Feb 15, 2023
Following an over-the-air software update, all audio in the vehicle stops working. This includes entertainment services, but more importantly turn signal indicator "clicks", forward collision warnings, parking assist chimes, shift confirmation and warning chimes, and various ADAS notification sounds. In some instances, the problem corrected itself within 24 hours. In another instance, it persiste... Read more
GRAND DESIGN
MOMENTUM
(2021) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 22, 2024
Incident date: Feb 15, 2023
Following an over-the-air software update, all audio in the vehicle stops working. This includes entertainment services, but more importantly turn signal indicator "clicks", forward collision warnings, parking assist chimes, shift confirmation and warning chimes, and various ADAS notification sounds. In some instances, the problem corrected itself within 24 hours. In another instance, it persiste... Read more
GRAND DESIGN
MOMENTUM
(2021) - FORWARD COLLISION AVOIDANCE: WARNINGS
Apr 22, 2024
Incident date: Feb 15, 2023
Following an over-the-air software update, all audio in the vehicle stops working. This includes entertainment services, but more importantly turn signal indicator "clicks", forward collision warnings, parking assist chimes, shift confirmation and warning chimes, and various ADAS notification sounds. In some instances, the problem corrected itself within 24 hours. In another instance, it persiste... Read more