Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Oct 30, 2025

The contact owns a 2022 Kia EV6. The contact stated that the electric vehicle battery failed to charge during level one or level two charging. The vehicle was driven to the local dealer, who diagnosed that the Integrated Charging Control Unit had malfunctioned and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. T... Read more

Incident date: Sep 28, 2025

Loss of Steering Control at Highway Speeds – 2022 Mercedes-Benz GLC300 Vehicle: 2022 Mercedes-Benz GLC300, VIN [XXX] Dates of Incident: September 13th and October 4th Mileage at Time of Incident: 39,500 While driving on a four-lane expressway at highway speeds, my vehicle suddenly and completely lost steering control, resulting in a total inability to steer. First Incident The first event oc... Read more

Incident date: Aug 1, 2025

On two separate occasions over a 6 month span the emergency braking system engaged while entering an underground parking garage. There were no vehicles in front or behind. The vehicle immediately engaged the brakes forced the vehicle to stop. Fortunately there were no injuries. I have opened a case with the manufacturer. I have read on blogs that others have experienced similar ghost braking issue... Read more

Incident date: Jun 21, 2023

RE: Continental Pro Contact GX SSR MOE 245/40 R19 98 H M+S Original factory installed Mercedes E450 tires. I had 3 blowouts from hitting small potholes on 3 different tires in 1.5 years. These are complete immediate blowout going completely flat on impact. It could have very dangerous if I were driving a little faster and fortunately there was no other damage to the car or other persons.... Read more

Incident date: Aug 1, 2025

Right Rear upper and lower toe links broke nearly causing a serious accident when brakes were applied, vehicle pulled severely to the right causing it to swerve and narrowly missing another vehicle. The toe link failure on my vehicle which has only 29702 miles put my life and the life of my family members at risk. The vehicle was brought to our local licensed repair shop in Massapequa, NY where th... Read more

Incident date: Oct 14, 2025

The key will not come out after park and engine turn off. It getting harder and harder each time to get the key out.

Incident date: Oct 14, 2025

The contact owns a 2019 Kia Sorento. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that an oil consumption test needed to be performed and instructed the contact to return after driving 1,000 miles. The contact stated that the vehicle had to be returned to t... Read more

Incident date: Jul 15, 2025

I've been having issues with my car since I bought it. I've taken the car in for the Power Train System, and the codes that come up are P0456 and P2421. This car has a mind of its own. I've driven it and it started lagging, and I went into limp mode just crossing a 2 way stop with ongoing traffic. I don't understand how VW doesn't address this problem when I know that if anyone were in my shoes, t... Read more

Incident date: Jul 15, 2025

The contact owns a 2022 Nissan Rogue. The contact stated that while driving at 5 MPH, the front passenger’s wheel locked up, and the vehicle failed to steer as intended. The vehicle was steered to the side of the road and inspected. The contact became aware that the tie rod end had fractured. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined that the tie ro... Read more

Incident date: Oct 15, 2025

The engine went

Incident date: Oct 28, 2025

The contact owns a 2015 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the vehicle experienced a temporary loss of automotive power. No warning light was illuminated. The contact was able to pull over to the shoulder of the roadway; however, the vehicle failed to restart as intended. The vehicle was towed to the residence and was then towed to a local dealer, where ... Read more

Incident date: Oct 8, 2025

Truck slows down and eventually loses power in middle of driving. All electrical goes out- have to wait, turn off and turn on again. Also, Scan found POAEE-00 & POBD4-00 check engine light on at 60,100

Incident date: Sep 18, 2025

The contact owns a 2021 GMC Sierra 2500. The contact stated that while driving at 50 MPH, the contact was pulling a trailer that he had loaded, and he drove around a curve, the gear shifted down independently, and the trailer pushed the vehicle off the right side, causing him to crash into a post and embankment. The contact mentioned he was able to shift the gear into Four Wheel Drive to get back ... Read more

Crash 1 injured

Incident date: Sep 22, 2025

The contact owns a 2006 Pontiac G6. The contact stated that while attempting to make a right turn, while depressing the brake pedal, the vehicle failed to respond as intended, and the steering wheel became difficult to turn. The contact stated that while depressing the accelerator pedal, the vehicle stopped independently. Neither a dealer nor an independent mechanic was contacted. The vehicle was ... Read more

Incident date: Oct 6, 2025

At around 45,000 miles, my 2020 Toyota Highlander started making a whining noise on acceleration. This condition seemed to get worse (whining got louder) I took it to a Toyota dealership and they said there are no codes left by the vehicle but the repair technician knows that this whine is related to a total transmission failure so the recommendation is to replace the transmission at a cost of app... Read more

Incident date: Jul 24, 2025

The contact owns a 2021 Toyota Highlander Hybrid. The contact stated that the hatchback failed to open completely. The vehicle was taken to the dealer, and the dealer recommended that the hatchback motor be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approxim... Read more

Incident date: Aug 28, 2021

Cylinder no. 5 connecting rod. Only had 1900 miles on car.

Incident date: Oct 25, 2025

Please see attachment:

Incident date: May 12, 2025

The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, a loud knocking sound was heard coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rod bearings had failed due to a large amount of copper found in the engine oil. The contact was inform... Read more

Incident date: Jul 29, 2025

Defective out cool oil return line on v8 6.2L engine. Causing the truck to lose oil immediately due to being under pressure. Caused complete engine failure and required a new engine. That took 4-5 months to complete. Located in park city Utah a cold weather location. Not part of the 2019 recall for the same failure that gmc did in Canada and Alaska for a defective cool oil return line. When I ca... Read more

Incident date: Jul 29, 2025

The contact owns a 2017 Lincoln MKC. The contact stated that while reversing, the rearview camera displayed lines. In addition, the contact stated that the rearview camera system failure was intermittent. The vehicle was not repaired or diagnosed by an independent mechanic or dealer. The contact disconnected the battery cables, and the back-over prevention system reset independently; however, the ... Read more

Incident date: Oct 29, 2025

My tahoe is throwing a low engine oil code and burns through about 2 quarts of oil in between oil changes. other tahoes of the same year make and model have been recalled for the same issue but mine was not.

Incident date: Jul 13, 2025

The vehicle has a feature called "hill hold" that can not be disabled where it holds the brakes when stopped on a hill untill 3 seconds after removing your foot from the brake pedal. This has resulted in many near miss safety hazards because I can not move the vehicle quickly enough to make a safety maneuver in the event of imminent collision from another vehicle when stopped on a hill.

Incident date: Oct 28, 2025

I have taken my vehicle to the Acura service department three times for this issue. Each time, they were unable to find a fault code or permanent fix. They have repositioned the front camera and removed an Acura sticker from the windshield, but the problem continues to occur at random. The service department said diagnostic tests show no error, yet the system still triggers false collision warnin... Read more

Incident date: Oct 28, 2021

The contact owns a 2013 Ram 1500. The contact stated that while driving 80 MPH on the highway, the steering wheel locked, and the vehicle became difficult to maneuver. The contact pulled over to the side of the road while waiting for his son to arrive. The “Service Steering Soon” message was displayed. An independent mechanic or dealer was not contacted. The vehicle was not taken to the dealer... Read more

Incident date: Oct 9, 2025

I am writing to formally report a serious safety incident involving my Mercedes-Benz vehicle. While driving home recently, without any warning, I heard a sudden explosion that sounded like a gunshot. In an instant, shattered glass fell throughout the interior of the car, covering my daughter, grandson, and me. Fortunately, the only other vehicle nearby was at a considerable distance; otherwise, th... Read more

Incident date: Oct 22, 2025

Power steering sticks while making gradual turns in either direction. Most commonly noted on highway entrance/exit ramps, but also slight curves in the road. Some force is needed to return the steering wheel to the correct position which has led to over correction. This is a repeated issue, not an isolated incident.

Incident date: Oct 22, 2025

The contact owns a 2025 Hyundai Palisade. The contact stated that while driving at an undisclosed low speed and depressing the brake pedal, the front end of the vehicle started shuddering while driving over a pothole or a bump, and the ABS suddenly became inoperable. The contact stated that the failure had been recurring while driving and required the contact to release the brake pedal while the A... Read more

Incident date: Oct 22, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not available. The contact later received notification that parts were available. The contact called a local dealer and was informed that due to a high service volume, the vehicle could not be serviced immediately. T... Read more

Incident date: Oct 26, 2025

While towing a trailer on Highway 77 in northern Wisconsin, my 2019 GMC Sierra 1500 experienced a sudden engine failure. The dashboard lit up with alerts for the engine, transmission, ABS, and traction control. I safely pulled over in a 55 mph zone with narrow shoulders and heavy truck traffic due to nearby road construction. The truck lost all power, and I had to block the driving lane to transfe... Read more

Incident date: Oct 27, 2024

We had the seat fail on one of our middle row seats. It lines up with a dealer service, and we believe the dealer probably broke it while performing other work, but we don't have before/after videos or anything like that to prove it. The issue is that there is a plastic piece that breaks, which means that the seatback no longer locks. This is apparently a common problem in these cars: https://ww... Read more

Incident date: Oct 17, 2025

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the engine started to overheat, with the check engine and temperature warning lights illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 184,000.

Incident date: Oct 17, 2025

Electrical issue for headlight having to replace the socket and lightblub everytime the light blub goes out. Every 2 months. Back up camera not working, blue screen, glitches, upside down, or says rearview camera not working.

Incident date: Oct 17, 2025

The vehicle began shuddering and losing power during normal driving. The issue occurs at various speeds, especially between 35–60 mph, and feels as though the car is slipping or will stall. A certified service center diagnosed a failing torque converter, which is part of the transmission/power train. The repair estimate was several thousand dollars. This failure poses a safety risk because the ... Read more

Incident date: Aug 26, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal clanking sound coming from the front of the vehicle. There was no warning light illuminated. The contact also stated that while driving at an undisclosed speed, the vehicle stalled and unintendedly came to a complete stop. There was no warning light illuminated. The dealer wa... Read more

Incident date: Oct 27, 2025

The contact owns a 2022 Ford F-350 SD. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline) and 25V686000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated that while attempting to accelerate from a s... Read more

Incident date: Oct 28, 2025

While towing my boat trailer the dash lights up with AEB, ESC, ABS lights as well as messages saying service needed for several other systems like cruise control and adaptive cruise control. This happened on a busy street while in motion causing a loss of all safety subsystems related to braking. The dealer diagnosed as a failed ABS/HCU and required replacement. My truck had 1350 miles at time of ... Read more

Incident date: May 10, 2025

The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 40 MPH, there was an abnormal squealing sound coming from the engine compartment before the vehicle stalled in the middle of the roadway. The check engine warning light then illuminated. The vehicle was towed to the residence and was later examined by a mechanic who diagnosed that the engine had seized a... Read more

Incident date: Oct 1, 2025

My car is driving okay but it’s having some electrical issues and it shuts down.

Incident date: Apr 15, 2024

While driving the 'service shifter' warning will flash and once this happens the steering locks up and the car shuts down. This primarily happens when hitting a bump, pot hole, railroad tracks, etc. After the warning flashes and the steering locks up, every light on the dash comes on as the car is shutting down. The vehicle is in the shop for the 3rd time within 9 months for the same issue. The de... Read more

Incident date: Dec 31, 1969

Rearview Camera: Intermittent loss of rearview camera functionality when placing vehicle in Reverse. Affected roughly 50% of the time. When occurs, image is distorted for a a few seconds followed by a "camera is unavailable, please contact dealer" message on the display. Started occurring at around the 45,000 mile mark and has continued to occur with increasing frequency now at the 90,000 mile ... Read more

Incident date: Oct 20, 2025

thank you for a response the issue is the vehicle is making a cluck noise when turning i took it to a ford dealer mind you i paid 2 thousand dollars for an extended warranty from ford they put the truck on a lift and said there was nothing wrong i instructed them to drive it and they did agree there was a clunck noise and dismissed it as an axle shift with a co worker moving the steering wheel i h... Read more

Incident date: Oct 23, 2025

See Attachment

Incident date: Oct 23, 2025

I began experiencing multiple mechanical and safety-related issues within the first few hundred miles of ownership. These include a persistent metallic ticking noise from the engine compartment, sluggish acceleration, infotainment screen freezing and Bluetooth malfunction, Lane Keep Assist attempting to steer the vehicle into another lane at highway speeds, and a non-responsive brightness knob. Th... Read more

Incident date: Oct 23, 2025

Incident date: Aug 26, 2025

I tried to take my car to the dealer because my car brakes on its own and it had a alert that something was wrong with the air bags . I can ve driving anywhere and without reason the car breaks putting my life in danger and my family. I have tried to contact the dealer about this serious matter but I don't get anywhere. I am reaching out to see what solution we can come to ?

Incident date: Feb 20, 2025

The transmission failed at 116000 miles. Initially it was due to low oil level, never checked at the dealership in all the services I've had done. I added a quart to bring up to the property level. Had the fluid and filter changed the next day, and techs didn't say anything about what they found during the test drive they did. Ford then went straight to me needing a new transmission at $11000 fo... Read more

Incident date: Feb 20, 2025

LT275/65R20 is tire size. On 26 August 2025 the tread separated from the left front tire completely, but the tire did not go flat. Traveling in Texas near Christoval, TX at 75 mph on smooth roads. The vehicle had 26,000+ miles and tread depth was over 4/32nd. Front tires were replaced. On 21 October 2025 the tread separated from the left rear tire 90 percent of circumference and the tire ripp... Read more

Incident date: Feb 20, 2025

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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