Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 64,800 complaints for GMC
Incident date: Aug 25, 2025
Catalytic converter is reported to me as needing to be replaced. Check Engine light came on which indicated this error. It’s only at 84k miles. Followed by needing new O2 sensors if the catalytic converter is replaced. Another error was the thermostat which needs replacement. We are looking at over $5k in repairs.
GMC
SIERRA 1500
(2021) - ENGINE
Nov 13, 2025
Incident date: Sep 29, 2025
Car engine developed a knock in the lower end We took it to the dealerships service department and they accessed it to have connecting rod bearing failure It is not safe drive with this issue as major engine failure is very possible We have owned this car for 8 years and done all recommended maintenance and repairs
GMC
SIERRA 1500
(2021) - FORWARD COLLISION AVOIDANCE: WARNINGS
Nov 13, 2025
Incident date: Sep 29, 2025
The crankshaft position sensor keeps going bad and it make the forward collision trigger and it loses power and the dash stops working and causes the car to shut off
GMC
SIERRA 1500
(2021) - ENGINE
Nov 13, 2025
Incident date: Sep 29, 2025
The crankshaft position sensor keeps going bad and it make the forward collision trigger and it loses power and the dash stops working and causes the car to shut off
Incident date: Jul 13, 2025
Was driving for 12 miles, at a stop light. Light turns green, I accelerate, loud collision warning goes off and warning “battery overheated! Pull over safely and leave the vehicle”. Could not pull over safely because the car immediately ceased and locked up, car behind me nearly rear ended me and swerved to avoid. Is this another ICCU unit failure? Car towed to dealership (car has 2056 miles i... Read more
GMC
SIERRA 1500
(2021) - ELECTRICAL SYSTEM
Nov 13, 2025
Incident date: Oct 16, 2025
I own a 2022 Jeep Wrangler 4xe (VIN: XXX) subject to Recall 68C for the high-voltage battery. Jeep Customer Care advised me in writing not to charge the battery and not to park the vehicle inside or near structures, but could not define a safe distance or provide any specific measurable guidance. I live in a residential community where all parking is adjacent to homes, so these instructions are im... Read more
GMC
SIERRA 1500
(2021) - FUEL/PROPULSION SYSTEM
Nov 13, 2025
Incident date: Oct 16, 2025
I own a 2022 Jeep Wrangler 4xe (VIN: XXX) subject to Recall 68C for the high-voltage battery. Jeep Customer Care advised me in writing not to charge the battery and not to park the vehicle inside or near structures, but could not define a safe distance or provide any specific measurable guidance. I live in a residential community where all parking is adjacent to homes, so these instructions are im... Read more
Incident date: Nov 8, 2025
Vehicle frequently stalls or engine stops suddenly. Engine will "knock" and suddenly stall when engaging the clutch while providing throttle to begin riding. It will stall when engaging the clutch to downshift into lower gears while coming to a stop. This has happened at busy roadways at red lights, stop signs, and even when slowing down to navigate a turn. Engine may stall while in neutral and th... Read more
Crash
Incident date: Nov 8, 2025
The contact owns a 2019 Ram 1500. The contact stated that while occupying the vehicle with the vehicle turned off and in park(P), the rear glass shattered without impact. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.
Incident date: Nov 11, 2025
CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DISTRACTING EVENT. I TRIED TO SHUT THE SCREEN OFF BUT IT COMES BACK ON RANDOMLY AND CAUSES CONCERN AND DISTRACTION WHILE DRIVING, IT HAS BEEN HAPPENING FOR YEARS NOW AND OF WHAT I READ MAZDA WILL NOT CORRECT THE PROBLEM
Incident date: Oct 24, 2025
When I accelerate and try to stop brakes goes down to the floor. I’ve had my rotors. Brakes changed and it’s impossible to stop at times. Purchase vehicle. 2018 and the check engine light came on shortly after I purchased it. It’s been on. I’ve got diagnostics. It’s unknown why! Tire sensors has been changed, including with new tires and none of them work and the airbag light is illumin... Read more
Incident date: Oct 24, 2025
When I accelerate and try to stop brakes goes down to the floor. I’ve had my rotors. Brakes changed and it’s impossible to stop at times. Purchase vehicle. 2018 and the check engine light came on shortly after I purchased it. It’s been on. I’ve got diagnostics. It’s unknown why! Tire sensors has been changed, including with new tires and none of them work and the airbag light is illumin... Read more
Incident date: May 1, 2025
The contact owns a 2020 BMW X7. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the wheels while turning to the right or the left. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that both front control arms needed to be replaced; however, the vehicle was not repaired due to the cost. Upon invest... Read more
Incident date: May 1, 2025
Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? Thank you
Incident date: Aug 24, 2025
UPON RECENT DISCOVERY TUESDAY EVENING 11.11.2025; I PLACED THE VEHICLE IN REVERSE AND PROCEEDED TO BACK UP AND THEN PUT INTO DRIVE, UPON TAKING OFF MY VEHICLE JERKED AND MADE A LOUD GRINDING/STRUGGLING NOISE. I COULD HEAR THE MACHINERY. DURING MY COMMUTE, THIS WOULD HAPPEN INTERMITTENTLY UNTIL REACHING MY DESTINATION. MY CAR FELT AS IF IT WAS GOING TO STALL AND CUT OFF. THE NOISE IS LOUD AND VERY ... Read more
Incident date: Aug 24, 2025
The contact owns a 2013 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (POWER TRAIN). The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The check engine and the oil warning lights were illuminated. Additionally, the contact stated ... Read more
Incident date: Nov 7, 2025
I have a 2016 Acura MDX with 87,000 miles that has bad rod knock. Service Bulletin 23-036 talks about it. Even though my MDX's VIN is not listed in the recall, I am having the exact same problem the recall is supposed to be for. I feel this recall should be expanded to cover my vehicle as it is listed in several places that the recall is for all 2016 Acura MDX's which is what my vehicle is. -----... Read more
Incident date: Nov 7, 2025
The contact owns a 2019 Ram 1500. The contact stated the "Service Park Brake" light was illuminated. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to the dealer, and the software update was performed. The contact stated that days after the recall repair, while starting the vehicle, the sam... Read more
Incident date: Sep 11, 2025
XXX XXX XXX XXX XXX 11/13/2025 National Highway Traffic Safety Administration Office of Defects Investigation 1200 New Jersey Avenue SE Washington, DC 20590 Toyota Motor Sales, U.S.A., Inc. 19001 South Western Avenue Torrance, CA 90501 Subject: Complaint Regarding Torque Converter Shudder – 2018 Toyota RAV4 AWD To Whom It May Concern, I am submitting this complaint regarding... Read more
Incident date: Sep 11, 2025
My transmission failed and I took it to the dealership. They recommended I replace the transmission that would cost $11,000. I have 120k miles driven in my car and regular get it maintenance. After looking online I saw that I was not alone with the Ch-r model. It is ridiculous that a repair would cost half of a brand new car. This is very anti consumer behaviors coercing car owners to buy new cars... Read more
Incident date: Sep 11, 2025
My transmission failed and I took it to the dealership. They recommended I replace the transmission that would cost $11,000. I have 120k miles driven in my car and regular get it maintenance. After looking online I saw that I was not alone with the Ch-r model. It is ridiculous that a repair would cost half of a brand new car. This is very anti consumer behaviors coercing car owners to buy new cars... Read more
Incident date: Oct 16, 2025
I’ve had 2 readings one from Honda and one from a different mechanic shop. One reads bad fuel injectors from the mechanic shop and the other from the Honda dealership reads bad turbo. All lights on my dash board. I didn’t have any lights on before my fuel pump was replaced due to that recall and now my dash board looks like Christmas lights.
Incident date: Nov 12, 2025
During braking the car experienced what seemed to be a glitch and lost all breaking power. Foot went to the floor and had to press and release multiple times for break power assist to come back. This happened three times within 100 mile drive.
Incident date: Nov 10, 2025
The contact owned a 2020 Ford Escape. The contact stated that, while driving at an undisclosed speed, the driver's seat air bags inadvertently deployed. As a result, the contact's attention was briefly diverted away from the roadway, causing her to collide with the rear of another vehicle. No warning lights were illuminated. The vehicle was towed to a storage facility, but had yet to be deemed a t... Read more
Crash
1 injured
Incident date: Nov 12, 2025
Car is experiencing an issue with 4WD and the warning light indicates the system needs to be services. There is an open recall for the exact Model, and Year but does not include my VIN. There are no parts available and I have a vehicle that can not be driven.
GMC
SIERRA 1500
(2019) - FUEL/PROPULSION SYSTEM
Nov 12, 2025
Incident date: Oct 27, 2025
My car lost power while driving on multiple occasions. My car was originally on the fuel pump recall list but the dealership did not have the part for 6+ months. When the part did come in I found out my car was no longer on the recall list. I had to have my fuel pump injectors replaced due to a faulty fuel pump.
GMC
SIERRA 1500
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Nov 12, 2025
Incident date: Oct 27, 2025
On November 8, my 2024 Model Y suddenly came to a complete stop from about 40 mph while I was driving with no cruise control or Autopilot active. This was extremely dangerous — my [XXX] was in the car, and we were lucky no one was behind us. It put myself, my child, and others in the absolute risk of collision and injury. When I contacted the service center they said it sometimes happened due t... Read more
GMC
SIERRA 1500
(2019) - STEERING
Nov 12, 2025
Incident date: Oct 27, 2025
On November 8, my 2024 Model Y suddenly came to a complete stop from about 40 mph while I was driving with no cruise control or Autopilot active. This was extremely dangerous — my [XXX] was in the car, and we were lucky no one was behind us. It put myself, my child, and others in the absolute risk of collision and injury. When I contacted the service center they said it sometimes happened due t... Read more
Incident date: Oct 25, 2025
The contact owned a 2024 Honda Prologue. The contact while depressing the accelerator pedal and attempting to make a left or right turn, there was a clicking sound coming the front of the vehicle. No warning light was illuminated. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repai... Read more
Incident date: Oct 25, 2025
When at a complete stop at a stop light or stop sign and ready to press the gas to accelerate, there’s a delay for the car to even start moving. It doesn’t want to go when pressed on. Which can cause the person behind me to hit the back of the car. It nearly came to that. There’s sudden fast movement when accelerating to get the car to move forward. It’s been happening numerous times ... Read more
Incident date: Oct 21, 2025
FAILURE IN ABS CONTROL MODULE. NO NEW REPLACEMENTS AVAILABLE AND NO AFTERMARKET PARTS AVAILABLE. HAVE BEEN UNDER ENGINEERING REVIEW DUE TO COMPONENT FAILURE WITH NO RECALLS ISSUED. IT CONTROL MY ANTI-LOCK BRAKES AND ELECTRONIC STABILITY CONTROL. IT ALSO DISABLES MY 4WD AND TRAILER BRAKE SYSTEM. ACCORDING TO THE DEALER, NO ETA ON A POSSIBLE RETURN OF STOCK. I AM PULLING CODE C2200-49 WHICH INDI... Read more
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Nov 12, 2025
Incident date: Oct 11, 2025
The backup camera has failed. Sometimes it works, sometimes it does not. I have seen other reports on NHTSA here specifying the same problem. Visibility in this car is poor and is augmented by the backup camera. Car serviced by ford dealerships only. If left unrepaired, other drivers of this make and model 2013-2019 Taurus have an increased susceptibility to collisions.
GMC
SIERRA 1500
(2025) - ENGINE
Nov 12, 2025
Incident date: Oct 29, 2025
Truck cut out going across the road almost got hit due to the vehicle stalling then about a mile down the road the check engine light came on parked it took it to my mechanic and after the incident it was throwing a cylinder misfire code. Cylinder one when the mechanic got in there was completely shot and I had to have a new motor. No warning no lights could have potentially caused a major acciden... Read more
GMC
SIERRA 1500
(2020) - POWER TRAIN
Nov 12, 2025
Incident date: Dec 17, 2024
The Power Transfer Unit (PTU) in my 2019 Jeep Cherokee failed, producing a “Service 4WD” warning and DTC C14A7-97 (“PTU motor obstructed/blocked”). An authorized dealer removed and inspected the PTU and documented internal damage (metal debris and worn components). The dealer charged over $1,400 for the teardown/diagnostic and then reassembled the failed unit because Stellantis could not s... Read more
GMC
SIERRA 1500
(2022) - POWER TRAIN
Nov 12, 2025
Incident date: Nov 11, 2025
The shifter assembly failed. When shifting to Park, a "Shift to Park" message appears on the driver information center. Although the shift lever is in the Park position, it is not recognized, and the car cannot be turned off or locked. The selling dealership inspected and confirmed the failure, which first appeared at about 21,000 miles (2023 model). The solution was to replace the shifter ass... Read more
GMC
SIERRA 1500
(2022) - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Nov 12, 2025
Incident date: Nov 11, 2025
Odometer Fraud. The contact purchased a 2021 Peterbilt 389. The contact stated that while attempting to restart the vehicle after running out of diesel, it was discovered that there was a mileage discrepancy. The contact stated that while restarting the vehicle, the fuel filters needed to be refilled with diesel. The contact stated that whenever a trailer was serviced, the date and mileage were wr... Read more
Incident date: Nov 1, 2025
I was stopped at a stop light and all of a sudden, the engine just revved amd revved and no drive only reverse, and it happened 4 times until tonight, 11/11/25 @ 8:38pm I am stuck at another red light and have to back my truck up to Home Depot and get a tow. Only a 5 year old truck with 71122 miles and ALWAYS WELL MAINTAINED WITH PAPERS AND GOES OUT ON ME. NOT ACCEPTABLE GM! You make things and u... Read more
Incident date: Aug 13, 2025
The rear differential makes a rubbing or humming noise when turning left/right at slow speed especially when it’s cold.
Incident date: Aug 13, 2025
In your own words, tell us what happened. Cro I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I co... Read more
Incident date: Aug 13, 2025
In your own words, tell us what happened. Cro I have an urgent and safety issue with my 2020 Dodge Challenger Hellcat. I was driving on road from work. When I was approaching a red light coming to a complete stop. I pressed the clutch to engage the gear into neutral. Suddenly I heard a loud snapping sound, I lost all pressure to the clutch and almost hitting the vehicle in front of me because I co... Read more
GMC
SIERRA 1500
(2025) - LANE DEPARTURE: WARNING
Nov 11, 2025
Incident date: Nov 10, 2025
Moisture and water got into the front head light causing it to go out . The blinker , low light and bright light on front driver went out while I was on the highway.
Incident date: Feb 26, 2025
On Th, Nov 6 ~1700, the 25 Equinox EV being driven encountered an electric drive failure and brake failure, including friction brakes. This Equinox EV is essentially still brand new with 3900 miles and no accident history. The vehicle was driven off the EB SR 528 exit ramp to Narcoossee Rd in Orlando and driven to the stop light at the WB on ramp. After the light changed and began driving, the ... Read more
Incident date: May 20, 2024
The paint on my 2020 Toyota RAV4 (Blueprint color) is peeling and deteriorating prematurely, on the hood. The vehicle has been properly maintained and has not been in any accidents. The paint started peeling without any external cause. I’ve noticed similar complaints from other 2020 Toyota RAV4 owners, especially those with the Blueprint color, reporting the same issue. This suggests a widespr... Read more
Incident date: May 20, 2024
Was driving about 35 miles per hour on a two lane canyon road when the vehicle suddenly just shut down and completely lost all electrical and power steering. I was trying desperately to steer the vehicle to the side of the road as I quickly approached a father and his two daughters riding bikes and just missed them as I was screaming out the window for them to hurry forward. Was incredibly distre... Read more
Incident date: Aug 27, 2025
Our family has been on the middle of the highway when the Escape has just shut off. We here in Charleston, WV are not the only ones with this issue. We have contacted FORD multiple times on this. The engine failure about 6-7 years ago was the start. Coolant leaking into the cylinder, which is a service bulletin not a recall, prompted the engine to be extensively repaired or replace. Then after thi... Read more
GMC
SIERRA 1500
(2019) - ELECTRICAL SYSTEM
Nov 10, 2025
Incident date: Oct 9, 2025
Subject: Serious Safety and Electrical Problems – Request for Buyback or Replacement Dear [Manufacturer Name or Dealer Name], I leased my vehicle in January 2025, and since the very beginning I have experienced multiple serious problems. Right after taking the car from the dealership, it had an electrical failure — it completely shut down and had to be towed by a tow truck. After that incid... Read more
Incident date: Nov 8, 2025
I’m filing this report because the dealership where I purchased and have my vehicle regularly serviced failed to notify us of an active safety recall related to the brake system on our Toyota truck. The dealership is Classic Toyota – located at 2301 W Mercury Blvd, Hampton, VA 23666. The recall was issued in February 2025, yet the vehicle has been serviced by the same Toyota dealer multiple... Read more
GMC
SIERRA DENALI
(2017) - SUSPENSION
Nov 10, 2025
Incident date: Oct 13, 2025
i have tried to get the recall 25V-514 repaired at two separate LR dealerships. One in MA and one in FL No parts available and no information on when they will be available.. Call LR customer service only to be told they dont have any information on parts availability. Recieved original notification 12/18/24 Second notification 9/5/25 MANY people affected by this safety issue and NO-ONE KNOWS WH... Read more
GMC
SIERRA 1500
(2021) - POWER TRAIN
Nov 10, 2025
Incident date: Jul 22, 2025
While driving, the car began making a rattling noise and felt unstable. Shortly after, the “Service 4WD” warning light came on. I took the vehicle to the dealership, and they diagnosed a Power Transfer Unit (PTU) failure that requires replacement. This is a serious safety concern, as the vehicle could lose the ability to drive, especially in certain road or weather conditions. After researchin... Read more
GMC
SIERRA 1500
(2021) - UNKNOWN OR OTHER
Nov 10, 2025
Incident date: Jul 22, 2025
While I was driving my car on the highway doing the speed limit of 60mph my car lost complete power and lost speed to below 20mph and would not gain speed. I pulled over on the highway turned the car off and back on. It begins driving again normal. The next morning it was mis firing so I took it in to the dealer and this is what I was told after getting a diagnostic check: FOUND CYLINDERS 1 AND 4... Read more