Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 64,800 complaints for GMC
Incident date: May 1, 2025
The night of the incident November 16th, 2025, the transmission in my daughter's 2018 Toyota C-HR failed suddenly while the vehicle was in motion. The car lost the ability to accelerate and then became completely immobile. The failure occurred without warning and with no prior symptoms. She could not shift into drive or reverse. My daughter, a [XXX] college student was driving at the time, and t... Read more
Incident date: May 1, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while driving at various speeds, the tailgate opened unintendedly. The contact stated that the failure occurred while the vehicle was idling or while parked. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the failure was caused by a corroded wire. The dealer determined that the wire and... Read more
Incident date: Nov 23, 2025
While driving my 2022 Kia Sportage, the brakes suddenly stopped responding. I pressed the brake pedal hard several times and the vehicle did not slow down or stop at all. There was no braking pressure and no warning lights. Because the brakes failed completely, I crashed directly into a guardrail. The airbags deployed on impact. This was not driver error, it was a sudden and total brake system fai... Read more
Crash
Incident date: Nov 23, 2025
While driving my 2022 Kia Sportage, the brakes suddenly stopped responding. I pressed the brake pedal hard several times and the vehicle did not slow down or stop at all. There was no braking pressure and no warning lights. Because the brakes failed completely, I crashed directly into a guardrail. The airbags deployed on impact. This was not driver error, it was a sudden and total brake system fai... Read more
Crash
Incident date: Nov 23, 2025
While driving my 2022 Kia Sportage, the brakes suddenly stopped responding. I pressed the brake pedal hard several times and the vehicle did not slow down or stop at all. There was no braking pressure and no warning lights. Because the brakes failed completely, I crashed directly into a guardrail. The airbags deployed on impact. This was not driver error, it was a sudden and total brake system fai... Read more
Crash
Incident date: Jul 15, 2025
While driving I received a warning that said “ service high voltage system” that came up on my dashboard. I have had my vehicle just for a couple of months and this is the second issue that I am having with the vehicle since purchasing it. I have taken it back to Honda who is now telling me that they have to do some tests to try and figure out the issue which seems to be a know issue which som... Read more
GMC
SIERRA 2500
(2020) - BACK OVER PREVENTION
Nov 24, 2025
Incident date: Nov 23, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while in reverse(R), the rearview camera image was distorted. A message "Check with Dealer" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to an undisclosed recall for 2016 Ford Fusion vehicles specifically. The manufacturer was not made aware of ... Read more
GMC
SIERRA 2500
(2020) - BACK OVER PREVENTION
Nov 24, 2025
Incident date: Nov 23, 2025
See attached document for complaint. I am the owner of the 2015 MKT that has a recall noted above. The rearview camera went out completely several months ago. Only a black screen would appear then the vehicle was in reverse. I saved money to get the camera into working order. On 09/29/2025 I took the vehicle to Weymouth Truck and Auto, and requested they get the camera into working condition. Wey... Read more
GMC
SIERRA 2500
(2020) - UNKNOWN OR OTHER
Nov 24, 2025
Incident date: Nov 23, 2025
For the past 2 months every time I reach 40 mph service stabilitrak comes on and the car starts pulling to the left and having trouble accelerating. I have took it to 3 mechanics and they can't find the problem at all
Incident date: Nov 22, 2025
The rear defroster massively overheated. It started heavily smoking and eventually exploded the rear windows. Only warning sign was the smoke which we noticed quickly because the windows were up. Had the windows been down we might not have noticed before a fire started. I'm taking it to a dealership now. This module also triggers on from a remote start. Extremely dangerous!!!
Fire
Incident date: Nov 22, 2025
The rear defroster massively overheated. It started heavily smoking and eventually exploded the rear windows. Only warning sign was the smoke which we noticed quickly because the windows were up. Had the windows been down we might not have noticed before a fire started. I'm taking it to a dealership now. This module also triggers on from a remote start. Extremely dangerous!!!
Fire
Incident date: Nov 21, 2025
Power steering TPM S and traction control lights are coming on after putting in a new battery. This is a recall for 2013 to 2017 Honda Accord sport with CVT transmission and for some reason, my car is not part of the batch, even though it is experiencing this issue. I am assuming the issue is the battery management
Incident date: Nov 21, 2025
Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use.
Incident date: Nov 21, 2025
Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use.
Incident date: Nov 24, 2025
The “Steering assist reduced” message came on and, when shut off, the fan blows very hard and loud.
Incident date: Nov 24, 2025
The “Steering assist reduced” message came on and, when shut off, the fan blows very hard and loud.
Incident date: Apr 16, 2025
I own a 2019 Hyundai Tucson, Since purchase, I noticed a strange engine noise. The dealership [Dealership Name] told me it was not a problem, but the vehicle has consistently consumed about 1 liter of oil per week. Despite multiple service visits, Hyundai has not recognized this as a factory defect and requested $3,500 for testing. I am concerned that the excessive oil consumption could lead to e... Read more
Incident date: Apr 16, 2025
Nissan chime speaker unbelievably loud at car start up. The seat belt chimes and any chime that comes from the dash speaker is louder than normal. The speaker is “ inst panel speaker 24832-6ra0a. “ I have only had this car for one year this November. It happened for a few days during the first month or two having the car then it went back to normal, now it is doing it again and has lasted a mo... Read more
Incident date: Apr 16, 2025
Nissan chime speaker unbelievably loud at car start up. The seat belt chimes and any chime that comes from the dash speaker is louder than normal. The speaker is “ inst panel speaker 24832-6ra0a. “ I have only had this car for one year this November. It happened for a few days during the first month or two having the car then it went back to normal, now it is doing it again and has lasted a mo... Read more
Incident date: Oct 21, 2025
My vehicle has 1,500 miles on it. Last time I drove it from work back home was Friday 11/21 and nothing was wrong. Got back in the car Sunday 11/23 and my engine light was blinking and all kinds of warnings were displaying such as engine, break, and steering problems. My wife and I noticed the car vibrating a lot and I had to drive 20mph. If not the car felt like it was going to shut down.
Incident date: Oct 21, 2025
When driving the car with not shift for a long time and then shifts hard into gear.I can also smell an odor some times. I have kids I don’t want to be driving and it cause me to wreck or catch fire. Other people I know had the same problem. This needs to be addressed.
Incident date: Oct 21, 2025
Following all repair/recall/warranty work recommended by Honda, the Auto Stop/Start feature is again failing. This results in the vehicle not restarting after the auto idle engine stop is engaged while in traffic, stop lights, stop signs etc. This is a random occurrence, but results in a significant safety hazard as a stopped vehicle in a lane of travel. This is a recurring issue, no specific da... Read more
Incident date: Sep 2, 2025
Following all repair/recall/warranty work recommended by Honda, the Auto Stop/Start feature is again failing. This results in the vehicle not restarting after the auto idle engine stop is engaged while in traffic, stop lights, stop signs etc. This is a random occurrence, but results in a significant safety hazard as a stopped vehicle in a lane of travel. This is a recurring issue, no specific da... Read more
Incident date: Nov 1, 2019
Escalating Safety Concern – Loud Clunking, Thumping, and Cracking from Front Axle at Low Speeds We are long-time loyal customers and currently own four identical Mercedes-Benz models. Unfortunately, one of our vehicles, a 2021 mb glb250 has recently developed severe clunking, thumping, and loud cracking noises originating from the front axle area, noticeable especially at low speeds. The proble... Read more
Incident date: Nov 1, 2019
My 2019 Mercedes-Benz CLA 250 has become unsafe to drive due to strong gasoline fumes filling the cabin. The smell is overwhelming and makes it difficult — and frankly dangerous — to sit in the vehicle for more than a few minutes without feeling lightheaded. I have since learned that this issue is part of a known defect covered under NHTSA Recall #21V961, which affects 2016–2020 CLA 250 mode... Read more
Incident date: Nov 1, 2019
My 2019 Mercedes-Benz CLA 250 has become unsafe to drive due to strong gasoline fumes filling the cabin. The smell is overwhelming and makes it difficult — and frankly dangerous — to sit in the vehicle for more than a few minutes without feeling lightheaded. I have since learned that this issue is part of a known defect covered under NHTSA Recall #21V961, which affects 2016–2020 CLA 250 mode... Read more
Incident date: Nov 23, 2025
The failure appears to have originated in the passenger side engine compartment, but the exact component or system (fuel, electrical, or other) is unknown. The vehicle is a total loss from the fire but should be available for inspection at the tow or storage facility. Our safety and the safety of others were put at risk because the vehicle caught fire suddenly while driving with traffic on a publi... Read more
Fire
Incident date: Dec 31, 1969
My engine started knocking from the connecting rod bearings and my vehicle is now not usable. The active recall on 2017 and 2019 Ridgelines is not covering my VIN and I have read many others are having the same issue. This issue if left untreated could cause my vehicle to die resulting in a loss of power. The manufacturer is refusing to repair the issue.
Incident date: Dec 31, 1969
When the car comes to a stop, the engine will shut down after idling. This is by design. The problem is that the engine shuts off and does not start up again. This is very dangers when turning across traffic. I took the car in for maintenance and they said this is a known issue but there is no fix. The internet has many complaints and some people are having their starters replaced. This problem ha... Read more
Incident date: Nov 1, 2025
About a month ago, I started noticing that my radio was making strange beeping sounds. Of course I’ve got the display, and I immediately noticed that those beeps were being caused by, what looked like an invisible person touching my screen. At first, it just was a nuisance, but quickly escalated to a radio and display screen that is completely unusable. . It didn’t matter whether my phone wa... Read more
GMC
SIERRA 1500
(2019) - ELECTRICAL SYSTEM
Nov 23, 2025
Incident date: Oct 21, 2025
The entire dashboard instrument panel and entertainment screens frequently go black on 2022 ACADIA. This occurs intermittently several times per week and has occurred since purchase in Nov 2024.
GMC
SIERRA 1500
(2019) - ENGINE
Nov 23, 2025
Incident date: Oct 21, 2025
Thermostat is repeatedly going bad. Throws Steering Assist reduced. Had it replaced twice and it’s bad again.
Incident date: Feb 6, 2025
Thermostat is repeatedly going bad. Throws Steering Assist reduced. Had it replaced twice and it’s bad again.
Incident date: Feb 6, 2025
I continue to get a message "Steering assist is reduced drive with care " this appears to be a very common issue with my vehicle model. it is very expensive to fix. I am just outside of warranty so it is not covered. Online indicates this is so common. It is the vehicle thermostat and sensor prematurely going bad
Incident date: Sep 10, 2025
Complete engine failure. I was driving approximately 55 miles an hour, then all of a sudden the cruise control automatically shut off and a series of alarms are triggered. When pressing the accelerator pedal, the engine vibrated excessively in Cleary indicated catastrophic engine failure. I was lucky enough to make it to the nearby dealer who confirmed a complete engine failure. I ended up buying ... Read more
Incident date: Sep 10, 2025
Complete engine failure. I was driving approximately 55 miles an hour, then all of a sudden the cruise control automatically shut off and a series of alarms are triggered. When pressing the accelerator pedal, the engine vibrated excessively in Cleary indicated catastrophic engine failure. I was lucky enough to make it to the nearby dealer who confirmed a complete engine failure. I ended up buying ... Read more
Incident date: Nov 23, 2025
The backup camera screen is black or flickers, and sometimes shows an error message like 'Camera not available.'
Incident date: Nov 23, 2025
I received a safety alert on my car screen: Front passenger safety restraint system issue. Service is required. The front passenger safety restraint system fault typically involves a malfunctioning occupant weight sensor in the passenger seat, which controls whether the airbag activates or deactivates EVGOER. This is a serious safety concern because the airbag may be disabled at that seat locatio... Read more
Incident date: Nov 23, 2025
Component: Forward Collision Avoidance / Lane Departure / Visibility / Electrical / I am filing this complaint regarding a loaner vehicle (2026 Ford Escape Hybrid) provided to me while my 2024 Escape remains in the dealership for unresolved ADAS safety failures. The loaner has now shown two separate ADAS malfunction warnings: the first on Nov 13, 2025 (“Front Camera Fault / Pre-Collision Assist... Read more
Incident date: Nov 23, 2025
Component: Forward Collision Avoidance / Lane Departure / Visibility / Electrical / I am filing this complaint regarding a loaner vehicle (2026 Ford Escape Hybrid) provided to me while my 2024 Escape remains in the dealership for unresolved ADAS safety failures. The loaner has now shown two separate ADAS malfunction warnings: the first on Nov 13, 2025 (“Front Camera Fault / Pre-Collision Assist... Read more
Incident date: Sep 9, 2025
Case already called in 11699173 - Stuck Seatbelt in B Pillar of 2017 Mercedes Benz 2 door hard top coupe. Seat belt will not come out of A pillar rendering seatbelt totally inoperable This VIN comes up negative under recall 21V03200 Case filed with MBUSA 18991593 still unresolved. Dealership is claiming a $2,200 Seatbelt Assembly is needed. now warning lights. The seatbelt was " lazy " and di... Read more
GMC
SIERRA 1500
(2019) - FUEL/PROPULSION SYSTEM
Nov 22, 2025
Incident date: Oct 19, 2025
After diagnostic troubleshooting from DTCs on a check engine light, it was discovered that the brake vacuum pump connected to the engine was completely nonfunctional. Previous symptoms included stiff brake, loss of brake power at random brake periods which could have cause and accident with other drivers, and finally malfunctioning sensors attributed to the exhaust system. This also led the vehi... Read more
Incident date: Jul 1, 2024
Upon purchasing the vehicle, I discovered multiple critical safety defects that were not disclosed at the time of sale and were confirmed by an independent EV specialist (Electrified Garage). These defects include worn and failing front and rear suspension components (control arms, thrust arms, and cracked/damaged bushings), a failing sway bar link boot, and a malfunctioning window that makes cont... Read more
Incident date: Nov 22, 2025
While driving, the entire dashboard and instrument cluster intermittently go completely blank, disabling visibility of speed, gear position, warning lights, turn signals, and other critical information. The failure occurs suddenly and without warning. The cluster then goes through multiple reboot cycles, sometimes several times in a row. In many cases, normal operation does not return until the ve... Read more
Incident date: Nov 1, 2025
On 11/20/25 I rented a 2026 Dodge Ram truck from Thrifty at the Wilmington, NC airport. My 17 year old daughter was with me. As I was sitting at a red light, I tapped the “comfort” button on the center screen to try to adjust the air conditioner. When I did, the audio system, which had been off, suddenly blasted a radio station to the maximum volume of the speakers. No warning. It was horribly... Read more
GMC
SIERRA 1500
(2020) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 22, 2025
Incident date: Nov 14, 2023
Dashboard Indicator states Intelligent Clearance Sonar (ICS) System Malfunction and associated symbol indicates non-functional accident avoidance system. Appointment set up with Toyota for diagnosis and repair.
GMC
SIERRA 1500
(2019) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Nov 21, 2025
Incident date: Dec 4, 2023
Vehicle shows multiple safety systems malfunction and display warning messages. The vehicle displays repeated alerts including LTA (Lane Tracing Assist) Malfunction, Pre-Collision System Malfunction, RSA (Road Sign Assist) Malfunction, and Headlight System Malfunction. These warnings occur while the vehicle is in motion or parking and cause the safety features to shut off unexpectedly.
GMC
SIERRA 1500
(2019) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 21, 2025
Incident date: Dec 4, 2023
Vehicle shows multiple safety systems malfunction and display warning messages. The vehicle displays repeated alerts including LTA (Lane Tracing Assist) Malfunction, Pre-Collision System Malfunction, RSA (Road Sign Assist) Malfunction, and Headlight System Malfunction. These warnings occur while the vehicle is in motion or parking and cause the safety features to shut off unexpectedly.
GMC
SIERRA 1500
(2019) - LANE DEPARTURE: WARNING
Nov 21, 2025
Incident date: Dec 4, 2023
Vehicle shows multiple safety systems malfunction and display warning messages. The vehicle displays repeated alerts including LTA (Lane Tracing Assist) Malfunction, Pre-Collision System Malfunction, RSA (Road Sign Assist) Malfunction, and Headlight System Malfunction. These warnings occur while the vehicle is in motion or parking and cause the safety features to shut off unexpectedly.
Incident date: Nov 5, 2025
My Jeep will accelerate forward when breaking, stall at a red light and roll back, massive humming and grinding on the peddle, start/stop failure and failure to start. I've been able to avoid two crashes so far and used my own scanner to detect the problem. Nothing comes up. I bought this shady vehicle oct/3/25. dates of incidents include oct 3rd- November 10th.