Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 64,800 complaints for GMC
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Dec 10, 2025
Incident date: Apr 24, 2023
Formal complaint — persistent, non-disableable Bluetooth transmitter in [2024 Chevy Silverado] / privacy & safety risk; request for remediation and recall assessment I am writing to file a formal complaint regarding a safety and privacy defect in the infotainment/telematics system of my vehicle, a The unit runs Google Built-In / Android Automotive OS. This complaint documents technical evidence... Read more
Incident date: Aug 10, 2025
While driving in early 2025, my 2016 Chevrolet Spark EV suddenly lost all ability to accelerate. The vehicle remained powered on but would not respond to the accelerator, and I was unable to fully shut it off. This created a safety hazard because I could not properly control or secure the vehicle, and it required towing. I replaced the 12V battery at my own expense. The issue briefly disappeared,... Read more
Incident date: Aug 10, 2025
While driving in early 2025, my 2016 Chevrolet Spark EV suddenly lost all ability to accelerate. The vehicle remained powered on but would not respond to the accelerator, and I was unable to fully shut it off. This created a safety hazard because I could not properly control or secure the vehicle, and it required towing. I replaced the 12V battery at my own expense. The issue briefly disappeared,... Read more
Incident date: Aug 10, 2025
Fluid is extremely burnt and has large amounts of metal debris in the transmission, fluid is low with no known leaks, unable to engage in neutral and in park, Shift Solenoid A stuck on, Transmission Friction Element A and E apply Time Range/Performance
Incident date: Dec 9, 2025
The contact owns a 2024 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the engine made abnormal sounds, and the vehicle stalled. No warning light was illuminated. Additionally, the vehicle jerked backwards while shifting from park(P) to drive(D), and the windshield wipers remained stuck in the middle of the windshield for three minutes after activation. The conta... Read more
Incident date: Dec 5, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted and the "Service 4WD" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed, and the vehicle was diagnosed with a defective power transfer unit. Upon investigation, the contact ... Read more
Incident date: Dec 5, 2025
The contact owns a 2020 Nissan Kicks. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed electronic control module. The contact was informed that the electronic control module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts w... Read more
Incident date: Dec 9, 2025
Sunroof leak due to fault drain tube causing the review mirror to glitch, leaking through the headliner and wire harness into the inside of the vehicle. Vehicle is still at the dealership. They have requested and put in the new equipment which upon inspection by dealer service this replacement was also defective and a new part has been ordered.
Incident date: Dec 9, 2025
The contact owns a 2011 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, there was an abnormal banging sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the rear chassis was rusted. The vehicle was not repaired. The independent mechanic performed no repairs on the vehicle. The contact stated that while tou... Read more
Incident date: Dec 9, 2025
The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent while in the process of performing a stress test drive. There was a popping sound from the ignition, and it stopped on the interstate. Upon opening the hood, he noticed smoke and flames, and the ... Read more
Fire
Incident date: Dec 7, 2025
Complaint Summary: 2024 Jeep Grand Cherokee 4xe — Battery fire risk recall, instructed not to charge the vehicle, not to park near structures, and no repair available. Description: My 2024 Jeep Grand Cherokee 4xe is under multiple safety recalls, including a serious battery fire risk. Jeep is telling owners not to charge the battery, not to park the vehicle near structures or anything that could... Read more
Incident date: Dec 7, 2025
The car went into limp mode while I was on the highway. The car said reducing engine power and then I couldn't go the speed limit I had to drive well under the speed limit and pull off the road as soon as possible. I brought it home and water came pouring out the intercooler after looking online. I found out this is a known issue for this vehicle.
Incident date: Dec 7, 2025
The car went into limp mode while I was on the highway. The car said reducing engine power and then I couldn't go the speed limit I had to drive well under the speed limit and pull off the road as soon as possible. I brought it home and water came pouring out the intercooler after looking online. I found out this is a known issue for this vehicle.
GMC
SIERRA 1500
(2019) - POWER TRAIN
Dec 10, 2025
Incident date: Dec 7, 2025
My Volvo S60 has developed excessive oil consumption consistent with the condition described in Volvo’s “Engine Oil Consumption” extended-warranty notice. I only received this notice after my vehicle had already passed the 8-year/100,000-mile eligibility period, preventing me from accessing the program intended for this defect. I visited an authorized Volvo dealer regarding the oil-consumpti... Read more
Incident date: Dec 9, 2025
A car approached my blind spot and the blind spot detection did not alert. I tried to change lanes assuming the system was functioning and nearly ran someone off the road. Shortly after this the “service blind spot detection light” came on. Following this failure the vehicle telematics went out rendering the paid on star safety system useless. Parts to remedy the issue on indefinite back order... Read more
Incident date: Nov 23, 2025
The contact owns a 2021 Nissan Rogue. The contact stated that after starting the vehicle and then turning off the vehicle and entering the residence, the contact then attempted to restart the vehicle, and the vehicle failed to restart. Several unknown warning lights were illuminated. The contact was unable to roll down the windows. The contact was assisted with jumpstarting the vehicle. The vehicl... Read more
Incident date: Jul 14, 2025
The dealer is attempting to classify the torn rubber and pulled-out wiring as “non-recall wear and tear,” but the damage is a direct result of: a latch that sticks, a door that does not close smoothly, a malfunctioning power sliding mechanism, and the repeated force required to compensate for the defect. Under recall law, when an unresolved defect causes additional damage, the owner cannot be ... Read more
Incident date: Dec 7, 2025
I had the OSS software recall completed a few months ago. Software fix is suppose to prevent automatic downshifting to 1st gear when traveling in higher gears. I am now having slipping/engine shudder when accelerating in higher gears. More than likely the lead frame will need to be replaced and my independent mechanic has said this should have been the fix initially, not just a software update. (S... Read more
Incident date: Dec 7, 2025
As far as everybody did and shut down three times in a major intersections as far as to completely shut off or keep up with the camera activity and it seems to not be able to empower through the cabin or central part of the cabin where the computer is stored when I had my f****** completely turn itself off and ran or red lights just to barely make it to my house and in the car would not start I ha... Read more
Incident date: Oct 1, 2025
I'm vehicle has experience both active recalls for similar model year but my VIN isn't listed as been one that is covered by the call. 25V274000 and 21V739000.
GMC
SIERRA 1500
(2021) - SERVICE BRAKES
Dec 9, 2025
Incident date: Dec 2, 2025
At a low speed, between 10 and 15 mph, the forward collision system automatically triggered and brought the car to an immediate stop. While we were lucky that no car was following behind us, the passenger and I experienced significant whiplash and lasting back pain as a result of this. The vehicle has not been inspected by anyone, and not been reproduced. The forward collision system flashed (red ... Read more
1 injured
Incident date: Dec 5, 2025
This vehicle has the same steering mechanism and the same mechanical issues as the Honda sedans recall earlier this year,, The steering suddenly becomes difficult to turn and hard to maintain. You can restart the car and the steering mechanism will also reset.
Incident date: Oct 28, 2025
The contact owns a 2013 Dodge Dart. The contact stated that while the vehicle was parked, the gear shifter was shifted into reverse, and the accelerator pedal was depressed. The contact stated that the vehicle failed to reverse as intended. No warning lights were illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not determined. In addition, the contact was adv... Read more
Incident date: Dec 6, 2025
Head gaskets failed at 120,000 miles and had to replace engine. Now transmission failed at 180,000. This car is mostly used for airport taxi so mostly freeway miles.
Incident date: Dec 6, 2025
Whenever the physical brakes are engaged during daily "brake cleaning" during the first mile of driving, or whenever the regenerative brakes do not engage, or when the physical brakes are engaged under heaving braking where the regenerative braking system's braking capacity is exceeded, the vehicle shudders as the brakes grip and slip. When inspected by Audi of Mendham, the service technician note... Read more
Incident date: Dec 6, 2025
The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic)and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was made aware of... Read more
GMC
SIERRA 1500
(2024) - UNKNOWN OR OTHER
Dec 9, 2025
Incident date: Dec 4, 2025
Summary of the Problem: The power tailgate motor on my 2020 Honda Odyssey has failed multiple times, causing the liftgate to stop midway, refuse to open, or abruptly close on its own. This failure creates a safety risk because the tailgate can unexpectedly drop or close on adults or children standing underneath it. Detailed Description: The tailgate motor on my 2020 Honda Odyssey has stopped work... Read more
Incident date: Mar 3, 2025
Unknown needing help with new purchased car. Bought this car October/2025 with 93k on engine. Already been to dealership i Bought it from to have current issues im dealing with checked out and they only listen to it and said it was injector ticking clatter. Since then ive seen white smoke and the car burning excessive oil. I am adding oil to the car every 2-3 days. Still noticeable smoke and sme... Read more
Incident date: Oct 15, 2025
Transmission is stalling, jerking, skipping gears and slipping. I have talked to the dealership several times about the transmission slamming really hard in 4th and 8th gear. They would tell me it’s just trying to find the right gear to be in, your battery is causing it or it needs to be reprogrammed. There has never been any warning lights. This truck has spent over 4 months in the shop for dr... Read more
Incident date: Dec 6, 2025
The engine is burning oil at a rate that is unreasonable. When the oil level is low, there is no oil light indicator to show that the car is low on oil. My safety is being put at risk because the engine could seize up at any moment and may have slow or no acceleration. I caught the low oil problem just in time because i have a child who was aware of what the issue was with the car. I have had norm... Read more
Incident date: Dec 6, 2025
I hit a grass wall after striking a deer who bent my control arm and all airbags DEPLOYED BUT THE ONE WHO SAVES THE DRIVER THE MOST IMPORTANT AIRBAG
Crash
1 injured
GMC
SIERRA 2500
(2024) - EXTERIOR LIGHTING
Dec 8, 2025
Incident date: Dec 8, 2025
Automatic Headlamp Leveling System malfunction causing safety issues with nighttime driving.
GMC
SIERRA 1500
(2015) - POWER TRAIN
Dec 8, 2025
Incident date: Jul 18, 2025
Driving on interstate when vehicle suddenly downshifted resulting in lurch slowdown and high engine rpms. Pulled to median. Shift indicator light flashes, dash Brake System warning light flashes, Parking system warning lights, check engine light on. Attempted to drive to nearby dealer for troubleshooting. Vehicle drives when put into gear, but must paddle shift into higher gears. After couple seco... Read more
Incident date: Nov 22, 2024
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that the subframe of the vehicle and the rear cross member were severely rusted, causing the fuel tank to become unsecured. The... Read more
GMC
SIERRA 1500
(2020) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Jul 8, 2022
Having problems with sudden braking and not accelerating after stopping at lights or stop signs. No warning lights came on. I dropped it off at dealership. They are keeping the vehicle due to safety concerns while driving the vehicle
GMC
SIERRA 1500
(2020) - SERVICE BRAKES
Dec 8, 2025
Incident date: Jul 8, 2022
Having problems with sudden braking and not accelerating after stopping at lights or stop signs. No warning lights came on. I dropped it off at dealership. They are keeping the vehicle due to safety concerns while driving the vehicle
Incident date: Dec 2, 2025
The 10 speed 10R80 shifts hard, down shifts hard, loses power\like in neutral. This issue is going to cause an accident and\or death - if it hasn't happened already. These issues have been reported to NHTSA since 2017 and NOTHING has transpired. NHTSA is culpable in any accidents, death\injury by not requiring Ford to issue a recall for a known defect in a critical system.
GMC
SIERRA 1500
(2025) - SEATS
Dec 8, 2025
Incident date: Dec 5, 2025
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts were not yet available for the recall repair. The contact had two special needs children, who required both seats to be available. The contact's daughter used the middle seat, and the son used the rear seat. The contact stated that there was a major concern for the s... Read more
GMC
SIERRA 1500
(2025) - ENGINE
Dec 8, 2025
Incident date: Dec 5, 2025
The engine in my 2020 Mercedes-Benz GLC 300 suddenly malfunctioned while driving on two separate occasions. The vehicle began shaking violently and lost power without warning. I could not accelerate and had to pull over immediately. I turned the vehicle off and restarted it to regain limited driveability. On the second incident, the power loss was so abrupt that it felt as if I had been rear-ended... Read more
GMC
SIERRA 1500
(2021) - ENGINE
Dec 8, 2025
Incident date: Mar 2, 2023
The vehicle experiences a sudden and dangerous malfunction while driving. Without any prior warning, the vehicle begins to shake and then immediately brakes on its own, coming to an abrupt stop in the middle of traffic. Only after the vehicle has already braked and shut down does an “Engine Control Error” message appear on the display. There is no advance alert and no time for the driver to re... Read more
GMC
SIERRA 1500
(2022) - AIR BAGS
Dec 8, 2025
Incident date: Nov 24, 2025
I rear ended another vehicle and my airbags did not deploy.
Crash
3 injured
GMC
SIERRA 2500
(2021) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Nov 30, 2025
The OnStar System completely shut down. The module stopped working while driving and now there is no communication to the vehicle.
GMC
SIERRA 1500
(2021) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 8, 2025
Incident date: Oct 8, 2025
On several occasions, my Tesla Model Y has braked for no reason while using Traffic Aware Cruise Control as well as when using Autopilot. I can re-create this situation on the same parts of the highway. The sudden, uncommanded stopping creates a hazardous situation with the cars being me as I may get rear ended. At this point, I do not feel safe using Autopilot or TACC. I submitted a ticket to ... Read more
Incident date: Jun 20, 2025
The vehicle is experiencing rapid and excessive wear on the front tires, resulting in a significantly reduced tread life of approximately one month. As the tires approach a critically bald condition, the vehicle exhibits compromised traction, manifesting in a pronounced wobble and pull in the steering system. Concurrently, multiple warning systems are activated, including - ABS light - Lane Depar... Read more
Incident date: Jun 20, 2025
The transmission/CVT component on the vehicle, 2021 Subaru Ascent is malfunctioning. When being driven, the malfunctioning transmission will cause the vehicle to hesitate in traffic, as well as feeling the slippage of the transmission when in motion. The vehicle also has a burning odor when being driven. NYS inspection was conducted on 10/27/25. The transmission malfunction has been confirmed ... Read more
Incident date: Jun 20, 2025
The Diesel Exhaust Fluid system on my 2016 Range Rover Sport has a recurring defect that triggers the warning “Incorrect Diesel Exhaust Fluid Quality Detected” followed by a “No engine starts in XX miles” countdown. This defect has happened repeatedly over several years despite multiple repairs including injector replacement, injector housing replacement and eventually a complete DEF tank ... Read more
GMC
SIERRA 1500
(2020) - ELECTRICAL SYSTEM
Dec 8, 2025
Incident date: Dec 8, 2023
•Numerous error codes appeared on the dashboard. •All lights shut off while driving, creating a dangerous situation. •The doors locked automatically when I parked and attempted to exit the vehicle. •The SOS system activated while driving, instructing me to stop the vehicle immediately. •The alarm system sounded unexpectedly when I left the car. •I received false notifications on my iPh... Read more
Incident date: Nov 9, 2025
I purchased my 2025 Chevrolet Silverado 2500HD new from Wilsonville Chevrolet in Oregon. Since owning the vehicle, I have experienced a noticeable shutter/vibration at highway speeds, consistently between 70–75 mph, whether towing or not. The shutter feels like it is coming from the transmission or driveline, and it occurs on multiple road types and conditions. I reported this issue to Wilsonvi... Read more
Incident date: Nov 9, 2025
I am writing to file a formal complaint regarding a serious malfunction of the Automatic Emergency Braking (AEB) system. This malfunction caused my vehicle to unexpectedly perform an emergency stop without a valid cause, resulting in significant damage to its suspension system. Incident Details: •Date of Incident: Friday, December 5, 2025, between 10:45 am and 11:15 am ET •Location: Community... Read more
GMC
SIERRA 1500
(2024) - AIR BAGS
Dec 8, 2025
Incident date: Dec 7, 2025
Porsche dashboard leather shrunk and staples pulled out. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked and recommended replacing it. This is a very common issue.