Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Nov 14, 2025

The contact owned a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); and requested to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.

Incident date: Nov 14, 2025

The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called the dealer several times and was advised that manufacturer would notify vehicle owners by mail when the remedy was available. The contact had received two recalls for the main battery within a 2-year period. The contact attempted to contact the manufa... Read more

Incident date: Jan 6, 2026

Upon starting the vehicle, it failed to engage in reverse. Although the backup camera activated, the vehicle remained stationary. After multiple ignition cycles, the vehicle eventually engaged in reverse and then moved forward in Drive. However, shortly after, the vehicle experienced a sudden loss of power and entered "limp mode," restricting speed to approximately 15–20 mph regardless of thrott... Read more

Incident date: Jul 31, 2025

Odometer Fraud. The contact purchased a 2005 Chevrolet Silverado 2500. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 122,000. After obtaining a Carfax report, it was discovered that the mileage was 202,000.

Incident date: Mar 1, 2019

The contact owns a 2007 Mazda Mazda3. The contact stated that while driving 5 MPH and making a turn, the steering wheel was difficult to turn to the left or the right. The check engine warning light was illuminated and flashing. The contact stated that the steering then seized. While checking the NHTSA.gov website, the contact associated the failure to NHTSA Campaign Number: 10V374000 (Steering). ... Read more

Incident date: Jan 2, 2026

This vehicle has an active water intrusion from the headliner above the windshield due to windshield bonding and body seal failure. Water is dripping down and entering the dashboard area and shorting electrical control modules behind the media/glove box and media console. Each time the media/glove box is opened, the HVAC system shorts and forces the defrost system to activate involuntarily. The ... Read more

Incident date: Jan 2, 2026

Unknown / Check engine lights came on, and then a warning saying stop safely, the engine will shut down soon, now it will not start. Leaving me stranded. This happened multiple times but now the car won’t start and will need to be towed. I have asked several repair shops and done research online, and nobody knows how to fix this issue.

Incident date: Nov 13, 2024

The etorque alternator bearing failure locked it up causing the vehicle to die in traffic while attempting to make a left turn. This alternator had been replaced 13 months earlier due to a bearing failure. I have now been waiting 2.5 months for replacement and was told today by Ram dealer that orders are blocked until the end of feb. The last time it failed I found the only one in the state to mak... Read more

Incident date: Oct 29, 2025

The contact owns a 2019 Ram 1500. The contact stated that while driving at high speeds, the steering wheel was shaking and the 4WD, ABS, and stability control features were inoperable. The dealer was made aware of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 24V653000 (Service, Brakes, Hydraulic, Electronic Stability Control (ESC). The ... Read more

Incident date: Nov 11, 2025

The impact on the car is we no longer have cruse control (basic feature) and every time we turn on the car we see many warning lights turn on. Some other feature that does not work is lane assist does not work. According to what shows up to on the dashboard there are problems for "road departure mitigation system Problem", "Auto high-beam problem", "Adaptive cruse control problem", "Lane keeping ... Read more

Incident date: Nov 29, 2025

The safety risk arises from inaccurate federal recall records maintained by BMW of North America. My vehicle had a safety recall for starter replacement (Recall 25V-644). This recall repair was already completed by an authorized BMW dealer, and the starter was replaced under warranty. However, BMW continues to list the recall as OPEN with “Remedy Not Available.” This creates a safety risk be... Read more

Incident date: Dec 1, 2025

See attached document for complaint.

Incident date: Jan 4, 2026

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The contact stated that while driving into a parking space, the contact switched the gear knob from drive(D) to park(P) and the vehicle stalled. No warning lig... Read more

Incident date: Dec 23, 2025

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel), 25V626000 (Steering), and 25V686000 (Back Over Prevention); however, parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more

Incident date: Dec 24, 2025

The contact owns a 2015 Nissan Altima. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Incident date: Dec 9, 2025

I feel unsafe in vehicle at times when driving. the vehicle stalls sometime when taking off after you have stopped at a light and press on gas it sort of hesitates then goes. I had someone else test it out and they say the same thing, also purchased vehicle from Carvana and dont think they inspected this car because the first day it was delivered I had smelled gas or burning inside the car cabin w... Read more

Incident date: Oct 3, 2025

While driving my 2025 Hybrid CRV with 4K miles in a light rain, the wiper stopped going all the way to the edge and now only goes 90% of the way up no matter the setting. In a heavy rain, it will go 96%, and in accessory mode it goes up 100% of the way. I took it to the dealership and they said that this range of motion was standard, then showed me a video they took of a new CRV they had on the l... Read more

Incident date: Jan 8, 2020

The back up camera image is distorted with yellow, purple and green colors that make distinguishing objects difficult. This makes striking persons or objects much more likely. This is not an intermittent problem but a constant one. The dealer will not remedy the issue without charging a substantial amount (over $600). This should be the subject of a recall.

Incident date: Jan 3, 2026

On Friday, January 2, 2026, the rear windshield of the vehicle spontaneously shattered into a million pieces. The vehicle was not running. It was not moving...and no one touched it.

Incident date: Jan 4, 2026

The vehicle experienced an unintended acceleration in which it unexpectedly increased speed without any input from the driver. At no point was the gas pedal depressed, yet the vehicle accelerated on its own. This sudden and uncommanded movement occurred without warning and was inconsistent with normal vehicle operation, leaving the driver with no intentional control over the acceleration. Followi... Read more

Crash 1 injured

Incident date: Dec 25, 2025

When driving normally on wet paved city roads (it had recently rained but not currently raining), my truck suddenly lost power steering and the warning messages came on to service power steering and stabilitrak systems. Traction control lights also came on. The next morning, I tried starting the truck again, and the power steering came back temporarily before losing it again and service messages... Read more

Incident date: Oct 20, 2025

My issue seems to be the ongoing failure of the ICCU ( Integrated Charging Control Unit ) in the Ioniq 5 vehicles. I heard the "pop" sound from the back seat area while driving. The dashboard immediately started displaying "check vehicle electrical system" errors, as well as "there may be a problem with the on-board charger" The Hyundai diagnostics code refers to is P1A9096 which, from what I'v... Read more

Incident date: Sep 22, 2021

My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle rema... Read more

Incident date: Mar 22, 2025

Component: Electrical Harness + Vehicle Shakiness Problem: Car would enter LIMP mode randomly and shut the car down to 18 MPH and can cause accidents anywhere, especially in highway where speed limits are 65+. Car also now starts shaking violently when 48 MPH is reached which is a safety concern. Reproduce: First turn taking into dealer they found issue then “disappeared” and they could not re... Read more

Incident date: Sep 17, 2025

Steering wheel lock up

Incident date: Sep 17, 2025

I tried the auto start on the fob car would not start I tried to the push start nothing again . Did get warning coolant temp high Had to tow car They are investigating

Incident date: Nov 15, 2025

I own a 2021 GMC Sierra 1500 equipped with the 6.2L L87 V8 engine and 10-speed transmission. The vehicle exhibits the following issues: Persistent lifter ticking noise audible from the driver-side wheel well, even when the engine is warm. Rough idle that is noticeable at stops and low-speed conditions. Transmission shifting problems, specifically harsh or delayed shifts when downshifting from 3rd... Read more

Incident date: Sep 6, 2025

On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [XXX] ) from a franchised Jeep dealership in Lewiston, Idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of... Read more

Incident date: Oct 1, 2025

I am reporting a safety defect involving a welded rear subframe component. The welded section snapped under normal driving conditions, and this is a safety-critical structural suspension component. There was no collision, misuse, or accident prior to this failure. The vehicle is currently not safe to drive due to the compromised rear suspension structure. I have included photos showing the snapp... Read more

Incident date: Dec 31, 2025

Oftentimes, while driving on a 2-lane road, the Ridgeline will produce an alarm (beeping sound and flashing amber "BRAKE" illuminated on dash display) when driving through a right hand curve with opposite direction traffic in the opposing lane. In every instance, my vehicle and the opposing vehicle are centered in our respective lanes with no indication that either vehicle is on a course to depart... Read more

Incident date: Dec 31, 2025

Incident date: Jan 2, 2026

Transmission is failing after being rebuilt. Has only 50,000 miles. It stalls if braking hard. Shifts hard and shudders. Has been serviced and checked by a mechanic.

Incident date: Sep 4, 2025

The car is making a knocking sound while driving at low speeds (ex. Pulling into the garage, reversing into a parking spot) while turning the wheel. The 2023 Pilot is currently at the dealership being inspected. I have come across many other posts, with video, confirming this exact sound with the same assessment - all pointing to the steering rack (although some fixes only being temporary so the p... Read more

Incident date: Nov 12, 2025

Subject: Safety Complaint: Engine Failure and Stall Risk – 2017 Ford Edge 2.0L EcoBoost Description of Incident: I am reporting a dangerous engine defect in my 2017 Ford Edge (VIN: [XXX] ) involving the 2.0L EcoBoost engine. My vehicle has experienced total engine failure due to coolant leaking into the engine cylinders. This is a known design flaw documented by Ford in TSB 19-2346, yet no saf... Read more

Incident date: Nov 12, 2025

My ABS light keeps coming on in and out over the last 6 months. The dinging is equivalent to NOT wearing your seat belt. Dealer said it was a recall since 12-2024. There is still not a remedy for this. I was told I could pay for an aftermarket product for about $1000 and when parts became available they would do the repairs and pay me back for the repairs I have paid for. I told them I wanted that... Read more

Incident date: Nov 12, 2025

The transmission in the vehicle needs replaced. There have been recalls on 2019 ford escapes for the same issue that this vehicle is having.

Incident date: Dec 22, 2025

The vehicle is subject to an urgent safety recall (NHTSA Recall 25V636 – engine starter fire risk when parked). BMW has confirmed that there is no available remedy and no estimated timeline for repair. Due to the open recall and fire risk warning, the vehicle has been restricted from commercial use and removed from a car-sharing platform, resulting in loss of use. BMW has stated that there is n... Read more

Incident date: Oct 20, 2025

Incident date: Dec 23, 2025

I need to open a safety case. My 2014 Ford F-150 had recall 24S37 performed. Immediately after the recall, the steering locked, the truck stopped itself while still in Drive, and a blue oil pressure warning light appeared. The vehicle is unsafe and cannot be driven out of my driveway. The dealership is refusing responsibility and wants to charge diagnostics. I need this inspected and towed under r... Read more

Incident date: Dec 10, 2025

Well driving on highway, front portion of sunroof shattered. Very loud, exploding sound.

Incident date: Jan 2, 2026

My Kia EV6’s ICCU failed while I was driving, leading the car to completely lose power while on a busy street.

Incident date: Jan 2, 2026

Erratic behavior before pulling out of parking lot: STOP vehicle check power, check 12V battery Stop safely engage parking brake. All dash lights started flashing, going black, power couldn’t be maintained, thankfully not on highway yet. Complete car failure, had to have 2025 EV6 jumped 4 times, battery still showed 41% charged, couldn’t keep charge to even get car in neutral for tow or doors ... Read more

Incident date: Dec 29, 2025

Driving down a local road with a speed limit of 40 mph. The car suddenly braked and the BRAKE warning light show on the dashboard. No others cars were near me, in all direction. It was clear sunny/dry day. Had to accelerate to prevent car from stop. to s void a possible rear end crash.

Incident date: Dec 19, 2025

I bought a vehicle from a small dealership as a "as is". My passenger side door shifted. Its does not state on the title and I was not told that it was in a accident. I have had this vehicle about a month now. I have a loan against it.

Incident date: Dec 9, 2025

Lights are too bright and blind oncoming drivers. Very unsafe and can cause serious injuries and accidents.

Incident date: Jan 1, 2026

Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.

Incident date: Dec 31, 2025

Total engine failure on 2017 Honda Ridgeline. It is available for inspection upon request at Findlay Honda, Flagstaff AZ We were on a highway going 70 mph when the engine started making loud thrashing noises. Luckily, I was immediately able to pull over into shoulder the as the engine seized up. Then got towed and haven't driven it since. Took it to local Honda dealer - they inspected and c... Read more

Incident date: Dec 26, 2025

My Id 4 Pro S has this problem more going back almost 3 years with 8k miles when first reported to the dealership and [XXX] [XXX], [XXX],[XXX]. The correspondences are there as proof. Dealership never fixed this issue or diagnoses this properly since it only happens in wet weather or rainy mist or rain. The issues is the front tires in the front wheel wells make a thumping sound when backing up an... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog