Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Jul 1, 2025

I have experienced a ICCU failure at 7200 miles on my 2025 EV6 GT Line. This failure is a safety hazard as it will quickly disable the vehicle and strand the occupants wherever they be at the time of failure. (highway, back roads, day or night). There are warning lights when this occurs, but there is a very limited time to get to safety, depending on the state of charge of the onboard 12v battery... Read more

Incident date: Feb 8, 2026

I have had my gorilla glass replaced two years ago for cracking on its on, my front windshield cracked again 2 weeks ago for no reason and it cracked in the same location, causing a huge crack along my vison. This glass is supposed to be unbreakable and yet it broke twice since ownership all by it self. No rock chips or anything. I was just sitting at a traffic light when I heard a ting and the cr... Read more

Incident date: Jan 28, 2026

I own a 2016 Acura ILX and recently discovered multiple federally mandated safety recalls affecting my vehicle, including a brake master cylinder recall, fuel pump recall, driveshaft separation recall, and Takata airbag recall. I have owned this vehicle for over seven years and was never notified by mail or otherwise at my correct address that these safety recalls existed. One recall is currently ... Read more

Incident date: Jan 9, 2026

While driving cross country, my dash warning light came on and said " In 50 miles your vehicle will lose power and you won't be able to drive more than 5 mph. DEF problem". I spent $70,000 on this vehicle used with 50K miles on it. Recall from 2024, this is unacceptable. Now another recall for steering. The steering column disengagement. I am afraid to drive it. The dealer keeps telling me no fix ... Read more

Incident date: Jan 9, 2026

Am smells as if wires are burning and vehicle turns off whilst driving causing me to nearly hit a pole in one instance. Car will shut off also whilst parked or when reversing to park. Emergency Brake light come on at random times during driving as well. Or the seatbelt light will come on whilst seatbelt is engaged.

Incident date: Jun 18, 2025

I was driving and parked the car at the store. After checking out I went to the car got ready to leave and started backing out and the car would not turn to the left at all. I took it to the shop and was told they do not see anything wrong with my car but a steering message is coming up.

Incident date: Feb 8, 2026

Went to back out of a parking space got a “check lane keep assist” warning on dash as well as red steering light. Steering was totally locked up luckily I was parked but if I was driving It could’ve caused a serious issue. I’ve seen multiple other people with this vehicle have had this problem as well and still no recall.

Incident date: May 11, 2020

When My wife was driving our car on the highway today to work, the car suddenly threw a "check hybrid system - pullover safely" light when she was at highway speeds. She was able to luckily pull over quickly onto the shoulder before the car completely powered down. This is incredibly dangerous. She had to click on the reset 12 volt hybrid battery button in the car to get it started again but the c... Read more

Incident date: Feb 8, 2026

While driving at highway speeds, my daughter experienced, without any prior symptom, a violent shaking of the vehicle in general, accompanied by violent shaking of the steering wheel, making the vehicle difficult to control. We have since discovered it is a known issue "popularly" known as the "Jeep Death Wobble". My daughter was startled and frightened by the extent of the shaking and nearly lost... Read more

Incident date: Feb 8, 2026

I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my vin number yet, even after locating a recall for my vehicle make, model and year when researching on line.

Incident date: Feb 4, 2026

When the vehicle is off the windows will come down on their own! This has occurred on 4 difference instances. One dealership indicated the "fix" the situation; however, they never replaced the parts which were required for the fix. A second dealership would not perform a diagnostic. A third dealership indicated that that cleaned and lubricated the necessary parts. Less than a week after leaving th... Read more

Incident date: Feb 1, 2026

The Honda Pilot completely lost power on my husband's way home from work in a snow storm. It would not start but it did yesterday. It sounds like clinking/clunking when started but stalls out if you try to put it in drive or reverse. It has a brand new battery. But otherwise it had to be towed and is now sitting. It didnt give any warning signs or lights on the dash until after it completely broke... Read more

Incident date: Jan 10, 2026

SUBJECT: Catastrophic Steering Failure and Erroneous Safety Recall Notification - 2014 BMW 335i 105,000 milles INCIDENT DESCRIPTION: While driving, the vehicle completely lost steering control. The electronic steering rack disengaged due to a failure in the aluminum mounting bolts. This incident resulted in a near-fatal accident in which the vehicle almost left the road and fell into a ravine. I h... Read more

1 injured

Incident date: Jan 10, 2026

NHTSA Investigation PE24010 (or related transmission downshift probes.. Safety Risk: the vehicle unexpectedly downshifts and locks rear wheels, creating an immediate life-threatening risk on the highway. Dealer Response: dealer claimed their "computer doesn't pick up anything," as this helps investigators understand that the diagnostic tools are failing to detect the fault. VIN Number: [... Read more

Incident date: Jan 10, 2026

Following a catastrophic engine failure in my 2023 GMC Yukon XL Denali, I discovered that the vehicle could not be shifted into neutral once the engine failed. This prevented the vehicle from being moved out of traffic if it had stopped in an active lane. The inability to place the vehicle into neutral after a loss-of-power event creates a serious safety hazard, particularly on high-speed roadway... Read more

Incident date: Jan 10, 2026

Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspecte... Read more

Crash

Incident date: Feb 7, 2026

Side mirrors cracking in below freezing temperatures! This is a common issue with other users reporting on online forms. Mine cracked overnight such as others in this season

Incident date: Feb 7, 2026

Airbag light came on intermittently at first, then constantly in 2023. It was determined to be a defective ODS in the passenger seat, and was repaired at Subaru’s expense “Goodwill” on November 2 2023. Again in 2025, the SRS alert appeared intermittently at first, then continuously that the system needed service. The car was at Fox Subaru for 8 days, and eventually I was told by Subaru Cu... Read more

Incident date: Feb 7, 2026

I was travelling southbound on a main urban street. I was approaching an interesting with a feeder road to a major freeway. I was in a line of cars making a right hand turn onto this feeder. Just before I was about to start turning right, the Tucson Hybrid suddenly and unexpectedly smalled on the brakes and I came to a full stop. I was HIT FROM BEHIND. There was minimal damage to the car tha... Read more

Crash

Incident date: Feb 4, 2026

I have and am the original owner of a Kia Cadenza 2017 with the 3.3L Lambda engine (same engine as the Sorento lawsuit). The vehicle is currently at the dealership getting repaired due to carbon buildup causing the fuel injectors to malfunction( despite of consistently being on top of maintenance and oil changes).I have read online of lots of users with failed engines due to carbon buildup in thes... Read more

Incident date: Dec 8, 2025

To Whom It May Concern, I am submitting this complaint to report ongoing engine and emissions system problems with my 2016 Honda Pilot that raise serious safety concerns and may be related to a broader defect currently under investigation. I purchased this vehicle from a dealership in April of 2024 and the issues began shortly afterward at approximately 67,000 miles. The vehicle currently has ap... Read more

Incident date: Sep 4, 2024

The instrument cluster has failed. I am unable to see critical warnings for my Jeep. I am unable to determine the milage. Fortunately, the speedometer is separate and I am able to see the speed. I see there is a recall for 2020 Wranglers but, for some reason my VIN is not included. I'm being told by the dealer that the repair will cost $1600. Reading online, this issues seems to be a problem with ... Read more

Incident date: Sep 4, 2024

Despite repeated repair attempts, months-long delays due to unavailable parts, and providing dealership technicians with clear video/audio evidence, authorized Volkswagen dealerships failed to properly diagnose/document defects causing severe safety hazards. My vehicle continues to suffer from persistent braking defects, defective sensors resulting in sensor failures, recurring software safety ma... Read more

Incident date: Sep 4, 2024

Incident date: Feb 6, 2026

The vehicle has experienced repeated electrical and engine-related malfunctions, including random engine shutdowns while driving and random no-start conditions. The thermostat and cooling system failed and were replaced in 2024. Multiple sensors have failed. The braking system remains noisy even after brake replacement. The lane detection safety system does not provide audible alerts. The vehicle ... Read more

Crash

Incident date: Jun 16, 2025

My car suddenly caught fire in my driveway tonight 2/6/26 roughly around 9:40 PM. Fire department has been dispatched to come out and investigate if the fire has been properly extinguished and it does warrant any further safety hazards until Kia can be notified and resolve this issue.

Fire

Incident date: Feb 5, 2026

Coolant intrusion into cylinder

Incident date: Jan 18, 2026

The contact owned a 2019 Kia Sorento. The contact stated that while the vehicle was parked in the contact's residential driveway, the vehicle caught on fire. The vehicle was unoccupied. The contact stated that while packing the vehicle for a planned family trip, the contact noticed the fire. In addition, the contact stated that no warning lights were illuminated prior to the fire. The contact and ... Read more

Fire

Incident date: Jan 18, 2026

While driving, the vehicle displayed a “Stop Safely Now” warning and immediately began limiting operation. At the same time, steering effort increased significantly, similar to a loss or reduction of power steering assist, making the vehicle difficult to control. I was unable to safely pull over when the warning appeared and was forced to limp the vehicle into a nearby residential street to av... Read more

Incident date: Jan 18, 2026

Incident date: Feb 6, 2026

The contact owns a 2021 Ford F-600 SD. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was advised that the repairs could cause more failures and that the recall repair could not be performed. The contact stated that the manufacturer had exce... Read more

Incident date: Feb 3, 2026

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineerin... Read more

Incident date: Nov 14, 2025

The digital instrument cluster display failed completely while the vehicle was in operation. The speedometer, warning indicators, and safety alerts were not visible, making it unsafe to drive due to inability to monitor speed or receive critical warnings. There were no prior warning messages before the failure occurred. The vehicle was inspected by an authorized Toyota dealer, Toyota of Temecula,... Read more

Incident date: Feb 5, 2026

When pulling into a driveway, sudden acceleration while slowing down caused crash into side of the garage and damage to the right front fender, side panel and hood.

Crash

Incident date: Feb 6, 2026

Recently noticed sharp downshifting of auto transmission. Usually going up or down grade when I take foot off accelerator. Last week someone behind me needed to brake hard and change lanes in an emergency manner. The transmission change it hard and drops two or three gears. Very scary.

Incident date: Dec 19, 2025

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, oil was leaking from the vehicle. There was no warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle at the residence and determined that the oil housing unit had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehi... Read more

Incident date: Jan 23, 2026

The vehicle has service driver assistance system warning. The seat vibration is not working and I believe there are issues with the sensor and or harness. There have been recalls on previous years of this vehicle for the same thing. There have been a wave of these lately, according to the dealership working on the vehicle. Parts availability is currently low because of this resulting in longer rep... Read more

Incident date: Feb 2, 2026

The component that malfunctioned is the transmission, specifically the internal transmission lead frame and related sensors. This vehicle previously required a transmission lead frame replacement in December 2023 after experiencing loss of power, erratic shifting, wrench warning lights, and limp-mode behavior. After that repair, the vehicle operated normally for approximately two years. Beginning... Read more

Incident date: Oct 15, 2025

The car was driven from Cheshire, CT to Old Tappan, NJ about 90 miles, just under two hours drive time. Combination of highway and back roads. The car was in drive in comfort mode proceeding slowly (approx 20 mph) down a street within a condo complex. As I approached the driveway I lightly braked, turned into the driveway then lightly pressed the accelerator to bring the car up the driveway apron ... Read more

Crash

Incident date: Jan 27, 2026

While driving, the vehicle experiences unintended braking and refusal to accelerate. ABS, traction control, pre-collision system, and secondary collision brake warnings illuminate. Toyota dealer diagnostics documented ABS and brake system fault codes C1201 and C1A50. The vehicle also produces a loud whining/buzzing noise from the brake actuator area while stationary. Dealers have recommended trans... Read more

Incident date: Feb 5, 2026

The contact owns a 2016 Chevrolet Equinox. The contact stated that while reversing the vehicle on a cold, snowy day, there was oil on the driveway. There was a fuel odor inside the vehicle, and the engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was related to the PCV system. The mechanic stated that the PCV valve was clogged,... Read more

Incident date: Feb 5, 2026

The contact owns a 2021 Kia Seltos. The vehicle was serviced under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING), but the failure occurred. While the contact's wife was stopped at a traffic light, the vehicle stalled. While the accelerator pedal was depressed, the vehicle lunged forward and then stalled. The contact's wife was able to coast to the side of the road. No warning lights... Read more

Incident date: Feb 2, 2026

My 2013 Dodge Dart is subject to a shifter cable safety recall. The vehicle has been at an authorized Dodge dealership in Texas since November awaiting recall repair. The dealership has confirmed the vehicle is unsafe to drive, but the repair has been delayed for several months. No reliable transportation assistance has been provided during this extended delay. This safety recall has left me witho... Read more

Incident date: Feb 5, 2026

I was driving to work and everything on the dashboard lit up. It actively showed that the car was changing gears while I was in traffic. I pulled over and the car reader gave me error - P0793. We have a 2018 Honda HRV with only 86,000 miles. The car became sluggish and sounded like something went wrong with the engine. There was no prior alarm or lights on dashboard before everything began bl... Read more

Incident date: Jan 2, 2026

On the day of purchase, while traveling at approximately 70mph on the Florida Turnpike, a large section of the lower dashboard assembly detached and fell onto my feet, obstructing access to the pedals., the vehicle displayed a "Powertrain Failure" warning light. Subsequent inspection of the tires revealed extreme pressure variances (ranging from 33 to 41 PSI) and multiple "sticky" or stuck tire va... Read more

Incident date: Jan 28, 2026

My dash and infotainment system shuts down and restarts as I'm driving. It's only happened twice so far 4 days apart. There's no error code and my diagnostics check out fine.

Incident date: Feb 2, 2026

The contact owns a 2018 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was unable to restart and was towed to the dealer to be diagnosed. The vehicle was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired; however, the fa... Read more

Incident date: Feb 3, 2026

My 2024 Nissan had a malfunction light of my auto on/off come on and then a malfunction of the traction control. I turned the car on and off which cleared the lights. I then began driving again and those came on as well as check engine light and reduced power came on while on the highway. The code was the camshaft sensor. I replaced this and codes still appear. Another mechanic put my car back on ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog