Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Feb 1, 2022

The front-facing camera stopped working, and all associated ADAS systems no longer functioned (Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance). Several errors needed to be cleared every time the vehicle was started. Our Honda dealership determined that it was a failed Multipurpose Camera (code U3000-49), and that th... Read more

Incident date: Feb 1, 2022

Incident date: Feb 23, 2026

The entire car is dead from the engine to the key function completely dead. The car broke down 3 time in the middle of the street which could've caused a serious crash putting my safety and others at risk. The problem has been addressed to two different dealers and Kia corporate without resolution. I did make a police report about the mold infestation inside the car. I did now see any warnings pri... Read more

Incident date: Jul 14, 2025

The contact owns a 2015 Ford Explorer. The contact stated that the A-pillar had detached. The camera image occasionally failed to display, or the screen was distorted or blank. The contact attempted to clean the screen, but the failure persisted. An unknown camera message was displayed. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Pre... Read more

Incident date: Jul 14, 2025

Approximate date (around January 2026), location (e.g., Newburgh, NY area), and circumstances (e.g., during normal driving). No crash/injury mentioned in my case, but note if it stranded I, required towing, or felt unsafe (e.g., potential for sudden power loss). While driving, all dashboard warning lights came on suddenly. The vehicle experienced rough running/misfires. Dealer diagnosed low coolan... Read more

Incident date: Feb 25, 2026

The contact owns a 2019 Kia Sorento. The contact stated while reversing in rainy weather, the rearview camera image was distorted. The contact received notification of NHTSA Campaign Number: 23V639000 (Back Over Prevention), and the vehicle was taken to the dealer, where additional water proofing to the camera harness was added, but the rearview camera was not replaced. The contact stated that the... Read more

Incident date: Feb 25, 2026

[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no re... Read more

Incident date: Feb 25, 2026

Incident date: Feb 16, 2026

The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted in reverse(R), the back over prevention camera displayed the imag... Read more

Incident date: Feb 19, 2026

The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed, several unknown warning lights intermittently illuminated. The contact stated that since the purchase of the vehicle, the warning lights had been illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. On a separate occa... Read more

Incident date: Dec 2, 2025

The contact owns a 2016 Buick Lacrosse. The contact stated that the fuel pump was previously replaced due to the vehicle stalling while driving. The contact stated that the tailgate unintendedly opened while the vehicle was parked and turned off. Additionally, the vehicle jerked while driving from a complete stop, and the vehicle hesitated and shuddered while driving at various speeds. An unknown ... Read more

Incident date: Feb 4, 2026

The contact owns a 2019 Volvo XC40. The contact stated while at a stop sign or a stop light, the engine revved loudly, and the vehicle suddenly lunged forward out of control. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assi... Read more

Incident date: Feb 24, 2026

The passenger front, and both back windows no longer function. This appears to be a common issue when searching the internet. There is also an issue with the keyless start, as it often does not recognize that the fob is in the vehicle, or gives a low batter warning (with a new battery). As there was already a recall on the sensor for the blind spot warnings and such, there appears to be wide sprea... Read more

Incident date: Feb 21, 2026

Front brakes make a clicking noise that happens when accelerating and breaking, the brake pads may have some play or even the calipers may be malfunctioning. Vehicle is still under warranty and Toyota service center refuses to address the issue. They want me to spend $160+ to have them grease the brake pads, but they don't guarantee that this will fix the problem. On a fairly new hybrid van that h... Read more

Incident date: Feb 26, 2026

One night shortly after starting the car, I went to put the car in first gear amd as I let out the clutch, but pedal stayed flat to the floor. I was able to lift the pedal with my foot and drive the car back to safety. The next day, I drove the car to the nearest shop before anything catastrophic happens. This time, right in the shop parking lot, I lost all hydraulic pressure in the clutch and I ... Read more

Incident date: Sep 9, 2025

Turning left or right, the cv axle clicks as if it’s going to crack in half. It’s been happening for months now. I’m scared to drive the car.

Incident date: Jan 24, 2026

This new 2026 Vehicle faced multiple issues within a few weeks of purchase as stated below. 1. The instrument display panel or the main display screen of the car stopped working. The screen was completely blank and would not turn on. (confirmed and reproduced by Kia dealer, service order attached) 2. An electric short caused the radio to fail (confirmed and reproduced by Kia dealer, service order ... Read more

Incident date: Feb 24, 2026

The vehicle stopped twice while being driven, with no apparent cause.

Incident date: Nov 20, 2025

I put my vehicle in park but it kept going anyway and hit a car in front of me.

Crash

Incident date: Nov 20, 2025

When I turn the steering wheel while driving I hear and grinding and popping coming from CV axel that has only seemed to have gotten worst by the week.

Incident date: Feb 13, 2020

The contact owns a 2015 Ram 1500. The contact stated that while driving approximately 80 MPH with cruise control engaged, the contact heard an abnormal sound. Upon deactivating the cruise control feature, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road, and after opening the hood, the contact noticed an oil leak. The vehicle wa... Read more

Incident date: Feb 22, 2026

While backing at low speed in a residential driveway, the vehicle struck a parked car causing significant damage. No ADAS safety systems activated: reverse automatic braking did not engage, no parking sensor warnings sounded, no audible or visual alerts occurred. The vehicle made no attempt to slow or stop despite approaching a large stationary obstacle. The vehicle has two open unrepaired recalls... Read more

Crash

Incident date: Sep 15, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact stated that after disconnecting and removing the battery for approximately 15 minutes, the vehicle was able to restart; however, the check engine warning light remained illuminated. The contact received ... Read more

Incident date: Sep 15, 2025

Incident date: Jan 15, 2026

The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle made grinding sounds while accelerating. Additionally, the vehicle jerked while shifting into gear. The vehicle was taken to the dealer, who determined that the transmission fluid was dirty and that the transmission assembly and torque converter needed to be replaced. The vehicle w... Read more

Incident date: Feb 21, 2026

Before my vehicle reached the 100,000-mile mark, the check engine light began appearing intermittently. I brought the car to my local dealership multiple times, but they were unable to provide a diagnosis and repeatedly reset the light. Once the light remained on permanently, the dealer finally identified a known Honda recall/extended warranty issue and replaced the spark plugs at no cost. Howev... Read more

Incident date: Feb 7, 2026

EBP light comes on dash while driving. Codes have been determined by dealership but refuse to fix unless light is active. To get light off - must stop vehicle and turn on and off EBP switch and light goes off. Switch or sensor not working causing the problem.

Incident date: Feb 7, 2026

Incident date: Dec 15, 2025

All normal sounds completely stop working, no audio or volume at all: no turn signal, no collision warning, no GPS audio, no radio; no hands-free phone volume. Hyundai Service department advised they have never heard of this type of incident. All warning systems are completely silent.

Incident date: Feb 10, 2026

On 2/21/26, while driving approximately 60 mph, my car experienced a sudden loss of propulsion. The vehicle unexpectedly shifted into neutral and began decelerating, displaying a prompt instructing me to press the start button. I was able to coast to the shoulder and avoid a collision, but the incident occurred in active highway traffic on a Saturday afternoon and posed a significant safety risk. ... Read more

Incident date: Jan 9, 2026

No accident or incident cause issues with the power train. Seems like a recurring problem that this specific model of Jeep has been facing.

Incident date: Jan 24, 2026

I was driving to work at 5am on Friday, and my back window blew out for no reason. Sounded like a gun shot. Knocked me right off the road. Noone was near me and nothing hit it. The power window box looks burnt, but when I took it to the dealer, they said no without even going out to look at it, but from looking at all of the complaints there have been multiple complaints with this. Please help me ... Read more

Incident date: Jan 24, 2026

I keep getting SHIFT SYS FAULT error. My car will not move out of P (park). I towed my car to repair shop on 2/11/2026 - 02/13/2026 the mechanic told me he replaced the bushing kit and the gear dial. Less than a week later on 02/26/2026 I got the same error and was able to drive my car to Village Ford Dealership (my car is still there) I was told on Monday that the technicians thought they fixed ... Read more

Incident date: Jan 24, 2026

I’ve had the vehicle two months and it has the black screen of death. Although there is a massive recall due to this my car is not on the recall list. Why is Toyota allowed to continue selling vehicles that they have known to have this issue since 2023? The car is not safe to drive at all. I didn’t spend 40k for a paper weight. Unacceptable they’ve been allowed to continue to sell vehicles w... Read more

Incident date: Feb 14, 2026

I have reported and taken my vehicle into the dealership regarding sluggish engine. Vehicle has hesitated multiple times while driving which slows the vehicle down and can cause an accident. Also reported gas leaking out as I pumped gas into the vehicle. Bolt was coming out of driver's side door, Matt Bowers Nissan stated they are aware of the issue with other Nissan vehicles, and the bolt was com... Read more

Incident date: Feb 14, 2026

Passenger side mid row seat belt was completely pulled but won’t retract anymore. I just brought my Sienna to Toyota to get it fixed for a $299.00 plus whatever extra cost will be. I want to make sure this is not a safety factory issue vs unfortunate event.

Incident date: Feb 18, 2026

My 2018 Jeep Cherokee suffered a Power Transfer Unit (PTU) failure in February 2025 while my family was on vacation. The vehicle was delivered to Walker Jeep in Alexandria, Louisiana and has remained there for approximately one year. I reside in Texas, approximately five hours away. The failure involves the same PTU defect covered under Safety Recall 01C (NHTSA 25V-011). Stellantis’ Part 573 fi... Read more

Incident date: Feb 24, 2026

The contact owns a 2019 Ford Escape. The contact stated that while driving at 55 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. Th... Read more

Incident date: Oct 20, 2025

The contact owns a 2021 Audi Q5. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. Additionally, the windows independently rolled up and down, and the engine seized. While attempting to start the vehicle, the vehicle failed to start. The contact stated that the failure had occurred three times within five days. The v... Read more

Incident date: Feb 6, 2025

I discovered this item while researching another issue. There was a class action law suit against VW/Audi for the Water Pump and coolant leaking into the system. The class action covered the year and model for my Audi (2020 Q7) but my VIN was not included. The class action ended in 2024. On 8/4/25, My water pump went out because of coolant going into system. A $6,000 repair. I brought the is... Read more

Incident date: Feb 21, 2026

the electrical system failed on four separate occasions. Once in heavy traffic on Route 130, NJ; anther with a young grandchild in the car. I am afraid to drive it

Incident date: Feb 21, 2026

My wife drove 2 hours on 11/18/2025 and got a second degree burn from her seat heater. She turned the seat heater on in the beginning of the drive, she didn't interact with it again, and it slow cooked her over the drive. It didn't cycle or lower itself at all.

1 injured

Incident date: Feb 23, 2026

Because the front camera has malfunctioned, all electronic warnings are permanently displayed on dash upon start of car, including Engine light and Brake system warnings. Although the camera is the only only thing that has actually failed, the warning systems are no longer available to accurately display all other malfunctions of the car which would prove dangerous should a system failure actuall... Read more

Incident date: Feb 16, 2026

I have been trying for over two years to have my local dodge dealership process the recall for my takata airbags (sandy sansing dodge in milton fl). Every attempt is either met with being disconnected from the call or being told I will be called back, and it never happens. I havr also attempted to call fcas takata recall department with similar results

Incident date: Feb 24, 2026

The contact owns a 2023 Ford Transit. The contact stated that while driving approximately 25 - 60 MPH, the check engine warning light illuminated, and the vehicle started to decelerate. During the most recent failure, the contact was able to drive to the dealer before the vehicle lost power. The vehicle was diagnosed, and the contact was informed that water was leaking into the engine, causing a s... Read more

Incident date: Feb 24, 2026

While entering the interstate highway and accelerating to merge into traffic the transmission would not shift properly and check engine light came with code p0871. I could not fully control the speed to keep up with traffic due to the erratic shifting of the transmission and was nearly rear ended by another vehicle also merging into traffic. This could have caused a multi vehicle accident at highw... Read more

Incident date: Jan 2, 2026

I was pulling onto the interstate when my car stop pulling an transmission went out I was in fear for my safety an others due to being on an interstate an couldn’t go into gear I finally got To the media or shoulder of the interstate to call for Help I was left stranded with high cost to get it to Ford Dealership in bowling green ky clutch kid 4,000$ to fix it I was in fear I was goin to get. H... Read more

Incident date: Dec 14, 2025

While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury ... Read more

Incident date: Feb 20, 2026

The contact owns a 2021 Ford F-350. The contact stated that while driving approximately 65 MPH, the vehicle lost automotive power. The low power mode warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer, where it was diagnosed, an... Read more

Incident date: Feb 20, 2026

ICCU confirm dead by the dealer. IONIQ 5 2025 AWD. only had this car for 5 month, 4900 miles. vehicle stopped at the middle on the highway. luckey, no accident occur. no part avilable, no ETA for fix, no loaner from dealer.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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