Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 63,375 complaints for GMC

Incident date: Sep 4, 2024

The vehicle has experienced repeated electrical and engine-related malfunctions, including random engine shutdowns while driving and random no-start conditions. The thermostat and cooling system failed and were replaced in 2024. Multiple sensors have failed. The braking system remains noisy even after brake replacement. The lane detection safety system does not provide audible alerts. The vehicle ... Read more

Crash

Incident date: Feb 6, 2026

I am reporting a safety defect involving the front passenger door lock actuator on my 2021 Toyota RAV4 XLE Hybrid. The front passenger door will not lock or unlock using the key fob or the interior power door lock button. The door must now be locked manually. This defeats the vehicle’s automatic locking system and creates a safety and security concern. This condition prevents all doors from be... Read more

Incident date: Jun 16, 2025

While driving vehicle between approximately 30-50mph and making a slight turn left or right and lane changes, vehicle steering would stick. Power steering would get stuck and driver would have to manually correct the steering wheel in the opposite direction after lane changes or slight turn to prevent further veering off of the vehicle. Only occurs when vehicle speed is approximately 30-50mph.

Incident date: Feb 5, 2026

The contact owns a 2019 Hyundai Kona. The contact stated that while driving at an undisclosed speed, the engine was shutting down while on the way to work, with a knocking sound coming from the engine. The vehicle was towed to the dealer. The contact associated the failure with NHTSA Campaign Number: 21V301000 (ENGINE); however, the dealer refused to perform the recall repair, because there were o... Read more

Incident date: Jan 18, 2026

I sat down in my vehicle closed the door and the back window shattered.

Incident date: Jan 18, 2026

To start off my truck has been to the dealership multiple time for the camera. After third time in the shop they fixed that issue. Then the infotainment started acting up after about 4 times in the shop it was fixed. They gave me the prescribed fix for the engine recall in november. Engine passed the test. Then 3 weeks ago the engine siezed up from the crank and bearings on the interstate doing 7... Read more

Incident date: Jan 18, 2026

Incident date: Feb 6, 2026

My Chevrolet Silverado has unresolved Electronic Stability Control (ESC) issues after recall reprogramming was performed twice under my VIN. The vehicle is shaking, hesitating, experiencing reduced acceleration, and feels like it may stall while driving. The truck is unsafe to operate. Dealer diagnosis is scheduled. GM Customer Care advised me to take it to the dealership before escalation. This ... Read more

Incident date: Feb 3, 2026

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made awa... Read more

Incident date: Nov 14, 2025

MY CAR WAS ACTING LIKE IT HAD BAD GAS. I TOOK TO T HE DEALERSHIP AND THEY HAD IT FOR DAYS AND SAID TRANSMISSION. I AM AT 45,000 MILES ON THIS CAR. THEY HAD MY CAR IN LAST MONTH AND COULD NOT FIND ANYTHING WRONG WITH IT OR SO THEY SAID. YOU DID SAY THERE WAS A RECALL/PROBLEM WITH THE TRANSMISSION ON THE 2017 2018 AND 2019 TRAVERSE. IS MINE COVERED TO BE FIXED?

Incident date: Feb 5, 2026

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was... Read more

Incident date: Feb 6, 2026

While driving on a public road, the vehicle experienced multiple simultaneous, dangerous malfunctions: Dashboard Warnings: All lights illuminated, including engine (flashing), ABS, traction control, airbag, TPMS, and parking brake, which stayed on though disengaged. Engine & Transmission: Tachometer fluctuated wildly in park; engine revved without accelerator input. Shifting to drive/reverse cau... Read more

Incident date: Dec 19, 2025

I smell gas whenever I drive my car. My car has less than 33,000 miles on it.

Incident date: Jan 23, 2026

I am writing to formally express my concern regarding serious and repeated safety-related failures with my 2022 BMW X5 xDrive45e, VIN [XXX] . I purchased this vehicle in 2022 through a custom build, at a purchase price exceeding $80,000, with the expectation of reliability, safety, and premium quality consistent with the BMW brand. In October 2025, while my wife was driving with my son in the ve... Read more

Incident date: Feb 2, 2026

Honda issued a warranty extension covering piston ring deterioration that causes engine misfires (DTCs P0301–P0304) due to oil fouling. I experienced this exact condition on 3/11/25 prior to issuance of the warranty extension, resulting in an engine misfire and loss of drivability. To restore basic operation of the vehicle, an independent repair facility replaced a fouled spark plug, documentin... Read more

Incident date: Oct 15, 2025

Transmission unexpectedly downshifts to first gear then goes to neutral automatically. Requires driver to pull over and shut engine off for 5 minutes then restart and continue normal operation. In addition to this issue the 3-4 shift lags then slams into gear

Incident date: Jan 27, 2026

Component/System: Engine cooling and lubrication system. Coolant was found mixing with engine oil (milky oil), indicating internal engine failure (I was informed it could be oil cooler/housing, thermostat, head gasket, or related components). Vehicle is currently at an authorized Mercedes-Benz dealership and available for inspection. The front left inner lining of my front break pad also "failed" ... Read more

Incident date: Feb 5, 2026

Brake light comes on while driving and power steering also locks up..

Incident date: Feb 5, 2026

OnStar/Telematics Module cuts out, rending GPS and OnStar functions useless

Incident date: Feb 2, 2026

This vehicle has unusually dim lights that have gotten worse over time, the local dealership told me I missed the recall on the headlight assembly

Incident date: Feb 5, 2026

The 2018 Model X experienced a sudden and complete loss of power and became totally inaccessible. All doors and access points were inoperable and the vehicle could not be unlocked, disconnected, powered on, or placed into any service or tow mode. Emergency front-trunk release cables had to be used and external 12-volt power applied at the jump terminals to wake the vehicle. The inability to access... Read more

Incident date: Jan 2, 2026

Not sure if this is your typical safety issue. Voice activation button @ RH side of steering wheel failed approx. one month after vehicle purchase. This button allows one to call out, use GPS, vehicle functions, radio, etc "handsfree". Message @ infotainment screen stated "click here to purchase subscription" which I was not made aware of by anyone involved w/ sale. Cell phone will link up w/ veh... Read more

Incident date: Jan 28, 2026

The contact owns a 2007 Chrysler Crossfire. The contact was advised of NHTSA Campaign Number: 16V081000 (AIR BAGS). The vehicle was taken to several dealers; however, the dealers refused to complete the recall repair. The contact was informed that since the vehicle was an older model, the dealers did not have the appropriate equipment to code the vehicle. The vehicle was not repaired. The manufact... Read more

Incident date: Feb 2, 2026

I am not sure if I have the correct form. I puchased a 2014 Buick Enclave from Group 1 Toyota 20465 Southwest Fwy, Richmond, TX 77469. The dealership sold me this vehicle without addressing the safety recall. They claim it is not their responsibility.

Incident date: Feb 3, 2026

Blind spot indicator malfunction. Seat sensors alert for no reason. Cruise control stops working. Vehicle automatically brakes for no reason. Information screen malfunction and goes black at random.

Incident date: Feb 2, 2026

I was at the grocery store and when I returned to my car and started it, I had an error message on the dashboard regarding the vehicle battery. When I put it into reverse, I heard a loud pop and received another error message. The car would only drive at 25 mph after that. I tried to drive home but the car died after a few miles and I was stranded at the side of the road. It was towed to a dealers... Read more

Incident date: Feb 1, 2026

My bright lights do not go off when oncoming vehicles or vehicles in front of me are close and when they do dim they go on and off. People flash their brights at me causing me not to be able to sleep and this happens even when they turned off of auto. Another item of concern is that the car would lock and unlock and the interior lights would go on and off. This was fixed but it was a line under t... Read more

Incident date: Feb 1, 2026

I was driving and the engine abruptly stalled. The truck self-shifted to Neutral. Once stopped, I shifted to Park to attempt a restart. It would not crank. I was on a 2-lane road so I did not have a shoulder. Once I realized it would not restart I tried to shift to Neutral so I could push it to a subdivision road about 50 yards away only to find out my transmission has no ability to shift to Neut... Read more

Incident date: Sep 5, 2025

Check engine light consistently comes on with codes p0263, p0272, p0266 for contribution balance codes for cylinders 1, 2, 4 & 5. Truck runs rough. Dealership says it’s a 5-8 week process to test and get injectors into replace if that’s the issue. Multiple sources have stated it can be a software update issue and some states still waiting after weeks for fix to be made and paying for a renta... Read more

Incident date: Jul 5, 2024

The instrument panel displays symbol for exterior lights malfunction and the vehicle status screen reports “1 serious issue detected – Headlight fault – Book a service”. The high and low beams appear to function normally on both sides of the car. The daytime running lights (white) around the headlight are only illuminated on the drivers side; the passenger side running lights are not worki... Read more

Incident date: Jul 5, 2024

My family and I were returning home from vacation in another state, and while we were driving on the interstate, an alarm popped up on the DTC stating ruduced engine power. I tried to start slowing down so I could take the next off ramp and could not push the brake pedal in. I had absolutely no brakes trying to slow down from interstate speed. I was able to pull into a gas station parking lot whil... Read more

Incident date: Jan 19, 2026

On [XXX] I was in a car accident. When it happened the airbags did not deploy and the seatbelt not locking. This resulted in me hitting my head in on the dash and chest on the steering wheel multiple times and having to go to the er to receive care and be put out of work. This is a major safety risk INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Crash 1 injured

Incident date: Feb 4, 2026

When driving the vehicle and going into a sweeping turn on the road at highway speeds, mostly while turning into a left sweeping turn, the steering wheel will "jerk", and on a few occasions felt as if it was "stuck" and then would "snap" loose and allow the wheel to come back to center when coming out of the turn. I mentioned it to the dealer as there seems to be a growing number of people expe... Read more

Incident date: Feb 4, 2026

My air bag “off” light comes on and then off again.

Incident date: Jan 31, 2026

While my child was sitting in his carseat, the foam head support detached from the plastic casing where it is glued together. This is not the result of any action on our part and the seat has not been in car accident. The glue just gave out.

Incident date: Oct 1, 2023

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at 80 MPH, the driver’s side exterior A-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Incident date: Jan 23, 2026

Burns excessive amounts of oil between oil changes.All cars were covered under the g.M recall mine fell, one month behind.But this motor is the exact motor that has been recalled to put in a heavier weight oil.Please expand the recall.So my truck can go in.

Incident date: Jan 23, 2026

I was driving on an overpass and suddenly loss propulsion in my vehicle. My vehicle stopped all of a sudden and while driving, leaving me stranded in the middle of the roadway blocking traffic. Numerous motorists stopped to give a hand but the vehicle would not switch gears from PARK, to neutral to even give me a hand moving the vehicle out of the roadway to the side/shoulder. Due to this issue, a... Read more

Incident date: Jan 23, 2026

Incident date: Jan 31, 2026

The contact owns a 2022 Chevrolet Silverado 3500. The contact stated that occasionally, while driving or while the vehicle was parked, the tailgate unintendedly opened. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The contact a... Read more

Incident date: Jan 31, 2026

On [XXX] my 2017 Acadia Denali started driving poorly and a steering assist reduced message appeared. I had O'Reilly scan for error messages and they were: P0128 and P0826-00. The dealership confirmed that they would need to replace the thermostat. The Buick GMC Beaverton technician made a video of my vehicle: [XXX] My safety was put at risk due to the risk of my steering going out. My car i... Read more

Incident date: Jan 31, 2026

C4B 2017 Ram D2 DD DF DJ DP Hydraulic C / Not Available We are at Risk everyday Yes Confirmed Recall and Problem Yes inspected by Ram Dealer & CarMax The warning lights and the noise constantly goes off and they’ve been happening since a few days after we purchased the vehicle and the dealership that we purchased, the vehicle knew about the problem and never fixed it until this recall which t... Read more

Incident date: Jan 25, 2026

The car is a brand-new 2025 Ioniq 5 with only 2,949 miles. All of a sudden and without warning, it entered "limp mode" while driving and did not go past 25 miles per hour. I was close to home so luckily I was able to street park it safely. Called roadside assistance and the car completely powered off (died) in front of the tow truck. The dealership says it is an ICCU failure and need to be entirel... Read more

Incident date: Dec 31, 2025

I have taken my 2017 F150 to Sunrise over a period of 3 years to ‘fix’ the downshifting issue on the engine. I was constantly told I was imagining things. Then the dealer kept my truck for 3 months while is was supposedly fixed according to a recall sent out in 2022. The problem was not corrected. Then in 2025 another recall was issued for the braking system and the emergency brake light comi... Read more

Incident date: Dec 31, 2025

The contact owns a 2026 GMC Yukon Denali. The contact stated that while driving approximately 55 MPH, the vehicle stalled and failed to return to normal operation. The message "Shifting to Neutral" was displayed on the instrument panel. The vehicle was towed to the dealer, where it was diagnosed, and determined that the engine needed to be replaced. The vehicle was not repaired. The contact resear... Read more

Incident date: Jan 23, 2026

When the car is in drive and I am driving the screen shows a message that the car cannot do a function because the car is in reverse. See photos.

Incident date: Jan 5, 2026

This vehicle experienced a rear shock spring failure identical to the symptoms noted in VW recall 42i7. We paid out of pocket for the springs to be repaired, and VW corporate along with the dealer reported this VIN does not qualify for the recall. They are unable to tell me why our particular VIN does not, other than it simply wasn't on the list. It seems unlikely the exact year/model/failure... Read more

Incident date: Feb 4, 2026

The infotainment system is not working. It has the "black screen" issue.

Incident date: Feb 4, 2026

After a dealership repair to the rear differential, my 2022 GMC Yukon XL experienced a sudden driveline failure. A component detached underneath the vehicle, resulting in loss of control and immediate disablement. This occurred shortly after service and without warning. The vehicle is routinely driven at highway speeds while transporting multiple minor children. This appears to be a serious post-r... Read more

Incident date: Dec 15, 2025

Car is running out of oil quickly but there are no visible leaks. Have had the oil changed a couple of times since then and have had to add oil in between because the oil light comes on when I make turns. Had the oil changed at a local oil service station and they said it was almost empty.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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