Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 63,375 complaints for GMC

Incident date: Jan 26, 2026

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated while driving approximately 65 MPH, the front driver’s side A-pillar trim detached and flew off onto the roadway. Upon further inspection, the contact... Read more

Incident date: Jan 26, 2026

Vehicle experiences multiple simultaneous failures including “Steering Assist Reduced / Drive With Care” warning, extremely loud cooling fan operation, temperature gauge not functioning, tire pressure monitoring system failure, and widespread electrical issues (windows, mirrors, infotainment delay). Issues occurred together and are consistent with numerous owner reports for 2019 GMC Acadia mod... Read more

Incident date: Jan 26, 2026

Incident date: Sep 26, 2025

The contact owns a 2018 Ram 2500. The contact stated that the vehicle was difficult to shift into gear. The traction control warning light was illuminated, and the message to shift into 4WD was displayed. Additionally, the brake light was illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted, and the vehicle w... Read more

Incident date: Sep 26, 2025

The contact owns a 2022 GMC Yukon. The contact stated that the vehicle was consuming an excessive amount of oil. The vehicle was taken to the dealer, where it was diagnosed, and metal shavings were found in the engine oil. The dealer replaced the camshaft and lifters; however, the failure worsened. The contact stated while driving approximately 65-70 MPH, the vehicle stalled and lost power steerin... Read more

Incident date: Feb 2, 2026

Engine Oil cooler line

Incident date: Jan 30, 2026

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ABS and traction control warning lights intermittently illuminated while driving over bumps in the ... Read more

Incident date: Feb 6, 2026

The rear brake lights intermittently do not work, but at the same time the middle third light brake light works fine. also the turn signals work fine. People will rear end me if they don’t see my brake lights. I am a retired, master mechanic, and my son is also a mechanic. We have both looked into this problem and it possibly could be either a module or the turn signal switch. I had no warning o... Read more

Incident date: Oct 20, 2025

I have 2016 BMW 5 series car, for past two to three years headlights are getting condensation inside on colder months. Dealer is not able to fix the condensation, they are advising to replace the headlights. Some of my friends replaced OEM headlights, but after few years they are started condensation, it’s looked like defect from manufacturer, I had few Honda vehicles older than my BMW car, they... Read more

Incident date: Oct 1, 2025

The contact owned a 2008 Chevrolet Tahoe. The contact stated that while stopped by the school to pick up one of his children, the vehicle was parked. The contact then noticed smoke emanating from the driver's front seat. The contact safely removed his occupant, who was his autistic child, seated in the front passenger seat. The vehicle was engulfed in flames. The fire department was called, and ... Read more

Fire

Incident date: Oct 1, 2025

Unknown

Incident date: Oct 1, 2025

Unknown

Incident date: Feb 7, 2026

I am reporting a safety incident involving the power sliding door system on my 2018 Honda Odyssey. Today, Monday, February 9th 2026, my 3 year old child’s arm was caught and compressed by the power sliding door. At the time, she pressed the interior door button while I simultaneously pulled the exterior door handle. The door began to open, my child placed her arm out, and the door then closed o... Read more

1 injured

Incident date: Jan 19, 2026

Power steering became stiff and eventually quit. After driving to destination steering returned to very stiff condition. Risk safety involved a 20 mile curvy 2 lane road. I do not feel safe continuing to drive this vehicle.

Incident date: Jan 5, 2026

DC/DC converter completely failed on the highway. shut down immediately while driving.

Incident date: Feb 8, 2026

Odometer Fraud. The contact purchased a 2019 Mercedes-Benz C300. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. The contact stated that at the time of purchase, the odometer reading was approximately 54,000 miles. At the time of registration, the mileage was approximately 54,000 miles, and the same mileag... Read more

Incident date: Feb 8, 2026

Automatic emergency braking system deployed unexpectedly on acceleration from a traffic light stop. Vehicle was about 10-15 MPH and system operated with no brake pedal input. A vehicle behind had to do a panic stop to avoid collision. Deployment disengaged when accelerator pedal was released. My wife, principal driver, was in the car. She advised this had occurred two times before. No recal... Read more

Incident date: Aug 11, 2025

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more

Incident date: Aug 11, 2025

The contact owns a 2021 GMC Acadia. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and DTC: P04FB; was displayed. The vehicle was taken to the dealer where it was diagnosed with moisture of the crank case. The vehicle was repaired. The contact stated that the failure was a quick fix and was covered under the warranty. The contact stated that th... Read more

Incident date: May 10, 2025

My son and I were in a major crash on a freeway, we were hit by a semi-truck, sent into a spin, hit by another vehicle and stopped by slamming into freeway guardrail. The car was totaled. My son was driving and airbags on the drivers side all deployed but nothing deployed on the passenger side at all.

Crash

Incident date: May 10, 2025

The contact owns a 2025 GMC Terrain. The contact stated that while his wife was driving approximately 40 MPH on wet roads, the brake pedal was depressed, but the brake pedal was stiff, preventing the vehicle from slowing down as intended. There were several unknown warning lights illuminated during the failure. The accelerator pedal was released, and the vehicle rolled to a stop. The vehicle was t... Read more

Incident date: Jan 26, 2026

Odometer Fraud. The contact purchased a 2014 Ford F-150. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was approximately 135,000. It was later discovered through a Carfax Report that the mileage on the Title was 242,000. The contact was the third owner and believed that the second vehicle owner had tampered wit... Read more

Incident date: Feb 2, 2026

Fuel pump issue. There is an active recall for this make and model but this vin isn’t included. The car will be fine and either completely shut down or once parked it won’t restart. After about an hour it will start and be fine. We took to a local mechanic who diagnosed the fuel pump. Said there was a recall so we went to the local dealership. They said it isn’t included and they can’t g... Read more

Incident date: Feb 2, 2026

The front forward-facing camera module has failed, causing cruise control and driver-assistance features to become inoperative. Dealer diagnosis indicates the front camera must be replaced and recalibrated in order to restore cruise control and safety systems. This failure disables cruise control and driver-assist features that were standard equipment on the vehicle at purchase, resulting in a su... Read more

Incident date: Feb 2, 2026

Incident date: Jul 1, 2025

I have had my gorilla glass replaced two years ago for cracking on its on, my front windshield cracked again 2 weeks ago for no reason and it cracked in the same location, causing a huge crack along my vison. This glass is supposed to be unbreakable and yet it broke twice since ownership all by it self. No rock chips or anything. I was just sitting at a traffic light when I heard a ting and the cr... Read more

Incident date: Feb 8, 2026

Statement by American Honda Regarding Left and Right Front Drive Shaft Recalls Our 2011 Honda Accord, driven by our grandson, had experienced a possible breakage of the drive shaft, leaving him stranded on an off-ramp on the freeway. It appears Honda has had recalls for this mechanical failure on a limited number of VN numbers. I did find that there had been over 292 complaints according to NHTSA... Read more

Incident date: Jan 28, 2026

New car was purchased from Rocklin Mercedes in California. Soon after the rear back up camera kept opening and closing when the car was in drive and at random times. The was then taken into Autobahn Motors in Belmont California to have the problem checked. I was told Mercedes was working on a software fix at which time the service tech never wrote up the problem. In 2025 the car again was taken i... Read more

Incident date: Jan 9, 2026

ITBM Integrated Trailer Brake Module not outputting correct breaking voltage to trailer.

Incident date: Jan 9, 2026

Engine started pouring fuel out in large quantities coating the entire chassis. I was lucky, I had planned to go fishing early but had boat issue. Had I gone early in the dark it would have been catastrophic. Large amounts of gas. Pouring out. I'm lucky, when moving the truck my wife noticed the fuel was leaving a trail down the road and started screaming. I immediately parked the vehicle and I am... Read more

Incident date: Jun 18, 2025

Complete electrical failure while driving on the Highway. I barely was able to get over without causing an accident. The car without notice went dead and no power. I couldn't turn the steering wheel. Lots of warning lights started flashing then completely dead.

Incident date: Feb 8, 2026

I am writing to formally report a significant structural failure regarding the power liftgate system on my 2020 Toyota RAV4 Hybrid XLE. Recently, the trunk began failing to close properly. Upon a detailed inspection, I discovered that the sheet metal surrounding the hinges has suffered catastrophic failure. The left-side hinge mounting point is severely fractured, and the right side is exhibiting... Read more

Incident date: May 11, 2020

On 12/22/2025, my fiancé and I purchased a 2022 Ford Bronco Sport from LaFontaine Ford in Lansing, MI. During the initial purchase, we were not aware of any recalls or vehicle defects with the Bronco Sport. Roughly one month later, the check engine light came on, and after a thorough vehicle inspection, we were notified that there was a recall on the vehicle in regards to bad fuel injector(s), ... Read more

Incident date: Feb 8, 2026

While driving in snow and in light rain noticed the MDX pulling and slipping. I realized that only the front tires were trying to drive the vehicle which was causing the car to pull sideways and slip all over the road. I made an appointment with the ACURA dealership and they found the transmission splines stripped out that drive the rear wheels. There was no warning lamps or indication that any... Read more

Incident date: Feb 8, 2026

I am writing to formally document a series of catastrophic mechanical failures involving my vehicle, as well as serious inaccuracies currently reflected on the Carfax report. At approximately 15,000 miles, my vehicle experienced a catastrophic engine failure that required a full engine replacement. Less than 900 miles after the engine replacement, the vehicle then suffered a catastrophic transmis... Read more

Incident date: Feb 4, 2026

Vehicle was purchased certified pre-owned from dealer at around 35k miles. Currently around 65k miles. Complete loss of power at 45 miles an hour. Truck shifted from 7th gear to 1st in a split second and brought the truck to a complete stop. Luckily able to pull onto shoulder to avoid getting rear ended from car behind. Decent maintenance records with dealer, no prior issues with transmission ot... Read more

Incident date: Feb 1, 2026

On two separate occasions, while driving at approximately 60 mph on New York parkways, my vehicle unexpectedly shifted into neutral and lost power without warning. During the first incident, a message appeared instructing me to “press start to continue.” I was able to restart the vehicle and drive home. Two days later, the same failure occurred again under similar conditions. This time, after... Read more

Incident date: Jan 10, 2026

The transmission is intermittently down shifting

Incident date: Jan 10, 2026

Following a catastrophic engine failure in my 2023 GMC Yukon XL Denali, I discovered that the vehicle could not be shifted into neutral once the engine failed. This prevented the vehicle from being moved out of traffic if it had stopped in an active lane. The inability to place the vehicle into neutral after a loss-of-power event creates a serious safety hazard, particularly on high-speed roadway... Read more

Incident date: Jan 10, 2026

Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspecte... Read more

Crash

Incident date: Jan 10, 2026

I am reporting a catastrophic engine failure involving my 2023 GMC Yukon XL Denali, which was subject to a GM-issued recall related to engine failure. On January 10, 2026, at approximately 1:00 a.m., while traveling at highway speed (approximately 65+ mph) on a multi-lane highway, the engine suddenly failed without warning, resulting in a complete loss of power. I was forced to make immediate eva... Read more

Incident date: Jan 10, 2026

Incident date: Feb 7, 2026

I was following another car on an urban main street. We were approacing a red light, we were both slowing down and my Tucson Hybrid slammed on the brakes unexpectedly when we were close to the stop the stop light. There was no risk of me hitting the car in front of me. Fortunately, there was no car behind me.

Incident date: Feb 7, 2026

Driving down the road and the steering wheel light came on and I slowed down and tried to turn and it was locked in position and had to have it towed. Now I'm stuck with no vehicle as mine is about 3 hours away from home. Waiting on parts to come in.

Incident date: Feb 7, 2026

Engine failure while driving 75 miles per hour in highway in brand new Yukon Denali. 3,000 miles and got a “decreased acceleration” warning. Then couldn’t accelerate and loud knocking noise from the engine, likely a lifter issue. I will have to get a new engine according to GMC. Unbelievable. Recall was for 2021-2024, but my 2026 is havin the same issue.

Incident date: Feb 4, 2026

My 2020 Ford Edge Titanium experienced a complete transmission failure at just 65,898 miles—less than 6,000 miles beyond the factory warranty. Fortunately, I had purchased a Lifetime Limited Warranty through a third-party provider, American Colonial Administration, LLC. During my research on the 8F35 transmission, I discovered numerous consumer complaints, particularly affecting the 2019–2021 ... Read more

Incident date: Dec 8, 2025

While driving, the truck suddenly shifted into 3rd gear. I stopped the vehicle, put it into park, shut the engine off, restarted the truck, put it back into drive and it immediately went into 3rd gear. I was unable to get the transmission to work properly so I had it towed to the dealership where I bought it.

Incident date: Sep 4, 2024

I paid almost 3,500 dollars and Kia kept my car two months and I’m still having transmission issues and now they are asking for service receipts. After I picked up my vehicle from the original transmission repair I was back in less than 7 days because transmission was roughly jumping in gear and shifting horribly with burning smell. The technician noticed the problem and immediately took my car ... Read more

Incident date: Sep 4, 2024

The vehicle has experienced repeated electrical and engine-related malfunctions, including random engine shutdowns while driving and random no-start conditions. The thermostat and cooling system failed and were replaced in 2024. Multiple sensors have failed. The braking system remains noisy even after brake replacement. The lane detection safety system does not provide audible alerts. The vehicle ... Read more

Crash

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog