Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: May 21, 2026

The issue is that the rear window spontaneously shattered. My car was parked in the driveway at the time. I got into the driver seat, like usual, and closed the door with normal velocity. Immediately after closing the door, I heard a 'crinkling' sound that my brain couldn't identify. I looked into the back seat to see if I could see what had made the noise, but didn't see anything that answered th... Read more

Incident date: Mar 28, 2026

On [XXX], while I was travelling South on [XXX] in Washington, while towing. My Emergency Brake/Forward Collision Avoidance system activated. Very briefly but enough to give me a shock. There was no reason for this to be activated, traffic was moving along, no one was closely in front of me, fortunately no one was right behind me. I discovered upon returning home that there was just issued a re... Read more

Incident date: May 25, 2026

I am submitting a safety complaint regarding my 2024 Mazda CX-90 (VIN: [XXX] ). My vehicle previously received the steering recall repair related to increased steering effort/power steering concerns. Despite the recall remedy being completed, I continue to experience intermittent abnormal steering behavior consistent with the ongoing NHTSA investigation into post-recall “sticky steering” conce... Read more

Incident date: May 24, 2026

UPDATE to previous complaint – Reference Number: [XXX] VIN: [XXX]a [XXX] UPDATE to my previous NHTSA complaint regarding sudden unintended acceleration in my Tesla Model Y (VIN: [XXX] ) I previ[XXX]sudden acceleration incident on [XXX], at [XXX] 4 parking garage ramp. Tesla has now provided the Vehicle Data Report and EDR data (Case # [XXX]). The data shows accelerator pedal position increasing... Read more

Crash 3 injured

Incident date: May 24, 2026

Crash 3 injured

Incident date: May 24, 2026

The engine was burning oil, so did a consumption test. The dealer took apart the engine and found the rings for the pistons were leaking and scaring was resulting. This caused me to buy part of a new engine because it was 6days past warranty with only 44,000mi on it. Also, at 18,000mi, a lifter bent and needed that replaced. There are numerous reports for this engine. It should be recalled! I shou... Read more

Incident date: May 24, 2026

I own a 2021 Kia Telluride with approximately 111,000 miles. I initially brought the vehicle to a Kia dealership for an oil consumption issue and engine noise. The dealership diagnosed and repaired a timing chain and tensioner issue, stating the vehicle was “working properly” upon return. After picking up the vehicle, I immediately began experiencing electrical warning lights, including the b... Read more

Incident date: Oct 18, 2023

Unexpected hard down shift for no apparent reason at abourt 45-50 mph, hard, jerky up shifting at times, usually in the first few gears

Incident date: Nov 2, 2025

While driving my 2023 BMW i4, the vehicle suddenly displayed multiple drivetrain and chassis malfunction warnings shortly after charging the vehicle at a ChargePoint station. The vehicle experienced a sudden loss of power/propulsion while driving, creating a serious safety concern. After stopping, the vehicle began rolling backward unexpectedly and several systems appeared to malfunction. The cen... Read more

Incident date: Apr 28, 2026

Horn stopped working

Incident date: May 15, 2026

I am reporting a serious safety concern involving a 2024 Chevrolet Tahoe with approximately 23,000 miles.I have a video recording of it . While the vehicle was being driven, water suddenly began actively dripping from the rear cabin light/headliner area into the interior of the vehicle. There were children inside the vehicle at the time, including a child seated directly underneath the area wher... Read more

Incident date: May 23, 2026

I put the car in reverse and released the parking brake. The car started to move backwards. However, the back passenger door was wide open, and the passenger was standing outside the car in the path of the open door. The door hit a guide wire running from the top of a power pole to the sidewalk beside the car. The wire pulled the door backwards, destroying it. This was fortunate. Without the wire ... Read more

Crash 1 injured

Incident date: May 5, 2026

I took my vehicle into the dealership. Almost three weeks ago for a recall on the front end, a steering component. However, they told us that the parts were back ordered several days after the vehicle had been there for three weeks. And then all of a sudden, they call and a week and a 1 after that. And send a vehicle is done. I picked up the vehicle yesterday and it is not fixed. The problem still... Read more

Incident date: Mar 10, 2026

At 11:45 AM, a Waymo AV stopped in the middle northbound lane at the Kierland Commons/Scottsdale Quarter signaled pedestrian crosswalk. The stop signal was not on. Pedestrians were standing on the sidewalk waiting for the signal to turn so they could cross Scottsdale Road. I assume the Waymo AV saw the pedestrians standing on the sidewalk and decided to stop. I was directly behind the Waymo AV. Tr... Read more

Incident date: Oct 16, 2024

Thermostat fails resulting in steering power reduced, temperature goes to C and fan runs overtime. This thermostat or temp sensor fails intermittently and fixes itself. Car could be overheating and you wouldn't know. This part is recalled on 2021 Blazers already.

Incident date: Oct 16, 2024

Intermittent abs brake light on return trip in June 2025 diagnosed as a bad abs module. Dealer did not have any stated on back order, now almost a year later as of 5/20/26 Jim Browne Chrysler still states module on back order. And as you know there are no aftermarket parts for replacement. With this issue it keeps other functions of the truck from working. This has been way too long for the gover... Read more

Incident date: May 22, 2026

all driver assistance features shut down randomly when starting vehicle for at least 45 minutes. had to drive vehicle without safety features to get home. without lane assist-fwd collision-side collision alert-rear traffic alert etc make vehicle difficult to drive and could result in accident. Dealer and Audi are aware of problem have tried to fix twice and tell me at present there is no fix. poss... Read more

Incident date: May 22, 2026

Following a recent inspection at Perry Mazda in Santa Barbara, my vehicle was diagnosed with a failed clock spring mechanism causing airbag malfunction warnings. Clock spring failure under 70K miles on a 2021 vehicle is premature and suggests a defect rather than normal wear. I contacted Mazda North America and it has been over a week without a response. I have maintained the vehicle responsible ... Read more

Incident date: May 22, 2026

NO power till car warms up for 5 minutes. It will be jerky on highway. The gas mileage is going down drastically, I was doing 32 miles to gallon and now it's 22mpg. All this is after the recall we just had performed. I have no power trying to avoid accidents, taking off from stopping. Car smells weird now.

Incident date: May 22, 2026

Incident date: May 18, 2026

2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger powe... Read more

Incident date: Dec 31, 1969

The vehicle experienced a loss or severe reduction of power steering assist. The steering became very difficult to turn, creating a safety concern while operating or maneuvering the vehicle. The issue appears to involve the electric power steering system, steering rack/rack-and-pinion, and/or related electrical harness or connector. The problem occurred on or about 05/21/2026 at approximately 490... Read more

Incident date: Dec 31, 1969

I own a 2020 Kia Telluride currently with approximately 91409 miles. The vehicle has a repeatable transmission issue during acceleration, most noticeable around 40 mph when the transmission shifts. The vehicle shudders/hesitates/jerks and does not accelerate smoothly. This creates a safety concern because the hesitation occurs during normal acceleration and could affect merging, passing, or mainta... Read more

Incident date: May 21, 2026

The attaching nut and bolt holding the left suspension to the rear subframe worked itself lose. The nut had completely fallen off. The corresponding bolt was merely hanging on but was about to fall off too. The vehicle was behaving weirdly and unstable even at slower speeds.

Incident date: May 13, 2026

While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Follo... Read more

Incident date: May 7, 2026

My 2014 Jeep Grand Cherokee Summit EcoDiesel (VIN: [XXX] ) experienced a catastrophic engine failure at approximately 116,000 miles while driving. The vehicle suddenly displayed an oil pressure warning, and I immediately shut the engine down to avoid further damage and potential safety risks. At the time I shut the engine off, the engine was not making catastrophic knocking noises and was not lea... Read more

Incident date: Apr 17, 2026

I am writing to formally log a safety defect complaint regarding a severe mechanical failure in my 2014 Hyundai Elantra, equipped with the Nu 1.8L engine. The vehicle has been professionally diagnosed with severe internal engine knocking stemming from catastrophic piston slap, a manufacturing defect inherent to this engine family block that causes premature cylinder wall scuffing, piston ring degr... Read more

Incident date: May 17, 2026

Door failed to open from inside. Vehicle was used to travel approximately 6 miles from my home to a store. Upon arrival, the vehicle was placed into park. The door would not open from the inside and I was unable to exit the vehicle. Attempts were made to lock and unlock the door, in addition to pushing on the door with my body while holding the door handle in the open position. Only after placing... Read more

Incident date: Apr 10, 2026

I am writing regarding a serious vehicle safety issue involving my 2023 Hyundai Tucson Limited purchased from on [XXX] with approximately 61,000 miles. About one month after purchase, during a drive from Pennsylvania to Florida in October 2025, the vehicle experienced multiple dangerous steering and collision-assist malfunctions in clear highway conditions. The first incident occurred in Virginia... Read more

Incident date: Jan 5, 2026

Incident date: May 20, 2026

While driving on the freeway, I heard a loud explosive sound and pulled over to inspect my car. I found the panoramic sunroof glass shattered, but there were no signs of impact or objects hitting the vehicle. Mike Calvert Toyota inspected the car and denied warranty coverage, claiming impact damage despite no evidence. They advised us to contact insurance, but we believe this is spontaneous shatte... Read more

Incident date: May 18, 2026

Engine MalFunction while drive and car went into a limp

Incident date: Mar 9, 2026

Bought the vehicle used and two months later engine and transmission needed replacement after several transmission faults and check engine light stayed on due to coolant intrusion in the cylinders and the known transmission defects in this model.

Incident date: May 20, 2026

Noticed that my hardtop was cracking around the rear windows. This is a know issue with Ford and is being replaced under warranty. Unfortunately, my vehicle is outside of the original 3 year 36,000 mile warranty period by just over 6,000 miles that would qualify for replacement. The dealer quoted over $10,000.00 to replace the entire top since all roof panels appear to be affected. This is almost ... Read more

Incident date: May 20, 2026

The contact owns a 2025 Honda HR-V. The contact stated that while driving she traveled through a swarm of bugs that splattered on the windshield. The windshield wiper fluid failed to eject through the correct port. The fluid ejects 4 inches to the left of the wipers. The driver was unable to clear the windshield, which was obstructing her driving view. The contact had to take the vehicle to the ca... Read more

Incident date: Apr 1, 2026

I heard loud sound then the tire of driver’s side front was blown out suddenly with warning alarm on the 210 east bound freeway on 10th of May, 2026 at 1:40PM, I stopped in the shoulder then called AAARoad service to change it to the spare tire. The service technician said that the tire has defect and blown out. I visited Toyota Pasadena to change the tire, the service representative suggested t... Read more

Incident date: Apr 1, 2026

need this case escalated immediately as a serious safety incident. [XXX] around While driving my 2026 Cadillac Vistiq on [XXX] around [XXX]pm doing approximately 45 MPH. The vehicle suddenly and violently activated automatic emergency braking with no vehicle, pedestrian, animal, or obstacle anywhere near me. The dash displayed a warning similar to:“Front Collision detected Brake now” The... Read more

1 injured

Incident date: Apr 1, 2026

1 injured

Incident date: Apr 3, 2016

There is considerable rust to the point that the subframe has been structurally compromised. I also contacted Audi USA regarding this issue, but they advised that they could not provide any assistance and closed my case. I was instructed to have the vehicle inspected and see what the dealer could do. I have videos and photos documenting the compromised subframe which many Audi Q5 owners have been ... Read more

Incident date: May 11, 2026

2 issues to report: 1. Truck has a pull to the right since new. Found the front strut springs installed wrong. Attached photos show 2024 tundras on the dealer (pink dot on drivers side, yellow dot on passenger side) lot vs. mine (pink dot on passengers side, yellow dot on drivers side). Dealer corrected. Following repairs, pull is much better, but still present. Over 20 alignments completed; 3 by ... Read more

Incident date: May 12, 2026

I drive a 2021 Acura TLX 2.0 L turbo 4 cylinder. I was driving to work on [XXX] on a busy street in Boyle Heights, Ca. When all of sudden I get a warning indicator “engine temp is high do not drive”. Pulled over immediately. Good thing I was in the far right lane and was able to pull over and not stall or get rear ended by another vehicle behind me. There were no warning, symptoms and indicato... Read more

Incident date: May 17, 2026

The contact owns a 2025 RAM 1500. The contact stated while driving his vehicle in bumper to bumper traffic, the gear shift would place itself in park while moving causing him to put it in drive back and forth. The vehicle was taken to the dealer on multiple occasions but have not received a diagnosis at this time. The vehicle was not repaired. The manufacturer was notified of the failure. The fail... Read more

Incident date: May 17, 2026

Brake fluid leaks into brake booster.

Incident date: Jul 9, 2025

The ABS/traction warning lights came on. On April 29,2026, I took it to Beck and Masten Group 1 Kia inTomball, Texas and they diagnosed as HECU failure. The repair cost $2377.16. KIA corporate denied reimbursement. Lights were resolved after HECU replacement. There was no accident/injury/fire. mileage was 60400. I wanted to note and document as a potential safety trend.

Incident date: Nov 1, 2025

After highway driving for 50 miles, stopped for a red light. Engine died but all lights stayed on. Sat 5 minutes with dead engine and when I tried again, the car started. Drove 1 mile to next light and it happened again. Went to Auto Zone (it was a Sunday and dealerships were closed) and they tested the battery which was 100%. Two days later, drove car for 10 minutes then parked for errand; 15 min... Read more

Incident date: May 14, 2026

The 2026 Volvo XC60 Ultra comes with hazy rear passenger windows, worse in full sun. These windows are laminated and tinted and are manufactured by Saint-Gobain Sekurit. The hazy rear passenger windows, especially the right one, decrease the driver's visibility and safety when checking the blind spots in traffic. Volvo should issue a recall of these defective windows and provide replacement transp... Read more

Incident date: Apr 11, 2026

The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V237000(POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of ... Read more

Incident date: Apr 11, 2026

Car lost power while in motion at 60mph, no warning lights or notifications on ford pass. After pulling off road car would only crank but never start. Fluids were leaking from undercarriage near transmission, but unsure what fluid it was.

Incident date: Apr 11, 2026

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog