Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 64,800 complaints for GMC

Incident date: May 3, 2026

I can’t drive the car normal have to drive 60mph or under the radio went out and Honda can’t seem to figure out why so I can’t connect CarPlay. Myself and my kids are at risk due to the car randomly cutting off at any given time. I took it to Honda twice and my car has not been checked they constantly say they’re backed up but don’t have any rentals in stock. Can’t get the car inspecti... Read more

Incident date: Jul 13, 2026

While driving, the vehicle experienced a sudden, unexpected engine stall and complete loss of propulsion due to a premature failure of the in-tank electric fuel pump. This failure occurred at only 37,000 miles, which is well below the expected lifespan of a major fuel system component. A sudden loss of engine power while operating at speed poses an immediate safety hazard, increasing the risk of ... Read more

Incident date: Jul 13, 2026

ICCU failure. Warning lights came on in the dash and diagnostic codes were available in my Hyundai app. My family and I had just gotten back from a road trip and if the ICCU would have failed while we were on the trip we would have been stranded and it would have been during the heat wave. The vehicle is currently in the service department waiting for the part to come in.

Incident date: Mar 7, 2026

The idle restart does not always restart the car following an automatic idle engine shutdown. The result is that the car is stalled at an intersection or other areas where the brake is applied, the engine shuts off, but the car is still in drive. Only fix found is to shut off the car systems and hit the ignition to get the car started again.

Incident date: Jul 12, 2026

On July 11 at approximately 6:47 a.m., I was operating my Tesla Model 3 on Interstate 65 in Hart County, Kentucky, with Full Self-Driving (FSD) engaged during normal highway travel. Approximately one hour earlier, I had departed a highway rest area after sleeping from the previous day’s travel. Rain developed during the trip, but I observed adequate visibility, apparent roadway traction, and I w... Read more

Crash 1 injured

Incident date: Jul 12, 2026

Crash 1 injured

Incident date: Jul 10, 2026

I have a 2020 Nissan roque sport with under 70K miles. Started experiencing loud shaking and rattle when turning off car, seems to be the radiator cooling fan. There is a current class action lawsuit but no official recall. If i turn off A/C 2 minutes before getting to park and turn off car it does not rattle when i turn off i believe it does shake and rattle but with engine running do not feel it... Read more

Incident date: Jul 13, 2026

All advanced driver safety features failed. It appears there is an issue with the front camera.

Incident date: Jul 13, 2026

The Start/Stop function on the Honda Odyssey failed to re-start the vehicle after it was stopped at a traffic signal. The vehicle gave no advance notice of the issue. The vehicle defaulted the transmission into the "Park" position, however the electronics (radio, windows, etc.) all operated as normal. Simply pushing the ignition "On/Off" would do nothing and would NOT turn off the electronics. I h... Read more

Incident date: Jul 9, 2026

On 7/9/2026, my 2022 VW Taos was brought to the dealer for being severely underpowered, check engine lights on, and a strong raw fuel smell inside the vehicle. On 7/10/2026, the dealer stated the vehicle was ready, claiming they replaced a turbo charge pipe O-ring. The service advisor verbally stated the vehicle had been successfully test-driven for 5 miles on streets and the highway. However, off... Read more

Incident date: Jul 9, 2026

The contact owned a 2012 Toyota Camry. The contact stated that while driving at an undisclosed speed uphill during flooding conditions, the vehicle slipped and hydroplaned. The contact attempted to correct the steering but lost control of the vehicle, causing the vehicle to drive into a ditch and flip over several times before coming to a complete stop upside down. Upon impact, the air bags failed... Read more

Crash 1 injured

Incident date: Jul 9, 2026

The contact owns a 2020 Ford Explorer. The contact stated that while his daughter was depressing the accelerator pedal to drive from a stop, the vehicle failed to respond, and the transmission failed to properly shift to the next gear and the vehicle went into LIMP Mode. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined th... Read more

Incident date: Dec 31, 1969

Drivers side seatbelt would not latch and dealership said it needed replaced.

Incident date: Dec 31, 1969

The contact owned a 2015 Kia Optima. The contact stated that while driving to the residence, the vehicle caught on fire. The contact stated that while at a traffic light, the vehicle suddenly shut off. After exiting the vehicle, the hood was opened, and there was smoke coming from the engine compartment. The contact called an independent mechanic and, within two minutes, became aware of the fire. ... Read more

Fire

Incident date: Dec 31, 1969

My vehicle was taken into Automaster Honda, the dealership where I purchased it, on June 11, 2026, for the yearly required VT safety inspection and other minor service. I was told that due to rust holes near the REAR TRAILING ARMS my vehicle would not pass a safety inspection. Publicly available information indicates that this condition can potentially cause a loss of control of the vehicle, and... Read more

Incident date: Jun 2, 2026

This 2025 Chevrolet Tahoe has experienced three separate and recurring engine-related failures. The first failure occurred at approximately 41,350 miles and required replacement or repair of the lifters and camshaft. The vehicle remained at the dealership for approximately 15 days. The second failure occurred at approximately 54,619 miles and involved another lifter failure along with traction con... Read more

Incident date: Jun 2, 2026

Transmission needs to be replaced at 70k miles. In reading other user's stories online and hearing from mechanic, I was told to make a report here in reference to Ford's internal memo (SSM 54939). It would be nice for NHTSA to urge Ford to replace/fix transmissions on the 1.5L Dragon engines on the Escape 2020, etc. Too many widespread safety concerns/issues with a defective engine that they kno... Read more

Incident date: May 26, 2026

I am writing to report a serious safety issue introduced by a recent firmware update regarding the Sport mode and 1-pedal driving behavior. After driving the vehicle in Sport mode, parking, and restarting, the dashboard prompts me to return to Sport mode. When I select "Yes," the dashboard indicates that the vehicle has switched to Sport mode. However, the vehicle silently reverts to Normal mode,... Read more

Incident date: May 26, 2026

Nissan Juke Nismo -under 30,000 miles. Head light covers discolor reducing vision. When driving at night or in heavy Florida rains.. also hazard to other divers. In addition, heat and air conditioning stopped working. STONG fumes fill the car with cabin possibly causing drivers to become disoriented. This is a driver safety hazard that could possibly cause a serious traffic fatality. Can not use... Read more

Incident date: May 18, 2026

The contact owns a 2023 Acura MDX. The contact stated that while driving at various speeds over a bumpy road surface or a pothole, there was an abnormal metallic sound coming from underneath the passenger’s side of the vehicle. No warning light was illuminated. The vehicle was taken to the dealer, where a technician informed the contact that the sound was common after 50,000 miles. The contact w... Read more

Incident date: Feb 13, 2025

The vehicle loses power due to failure of fuel pump, this causes the vehicle to stall out whilst driving. exactly as described in [XXX] this is a known issue with 2021 Infiniti QX80 and Infiniti tells me there is no open recal for our vehicle. This is unsafe and dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Feb 13, 2025

Low oil pressure light came on during interstate drive. Later analysis at dealership revealed this is related to faulty oil pump with plastic parts in B58 engine.

Incident date: Jul 9, 2026

The car was running while in park. Our son got and and shifted the car into reverse from the passenger seat. The gear shift will engage without applying the brake or even without running and in park. The car crashed into one of our other vehicles parked behind the 4 runner. There is a malfunction with the automatic shift locking mechanism otherwise known as the safety interlock.

Crash

Incident date: Jul 9, 2026

Subject: Safety Complaint – 2021 Jeep Wrangler 2.0L Fuel Pump Failure (Loss of power while driving.) I am filing this complaint regarding a 2021 Jeep Wrangler equipped with the 2.0L engine due to what I believe is a significant safety issue involving the fuel pump. The fuel pump has failed, making the vehicle unsafe and/or inoperable. A sudden fuel pump failure can cause the engine to lose power... Read more

Incident date: Jul 9, 2026

Unknown On XXX, our 2022 Certified Pre-Owned Jeep Cherokee Hybrid was brought to the West Plains location for a factory safety recall or recalls and the check engine light on. During the software installation, the technician improperly executed the procedure, took the Integrated Dual Charger Module (IDCM) offline, and completely disabled the vehicle. The West Plains Repair Order explicitly states:... Read more

Incident date: Jul 9, 2026

Severe frame rot on driver side beneath the cab. Just noticed it today July 13, 2026.

Incident date: Jul 7, 2026

On 7/13/26 around 0715 my son was driving our 2014 Kia optima when it caught fire and burned from the engine to the back of the car. Fire dept and law enforcement had to respond and the vehicle along with thousands of dollars of property was destroyed by the fire. This vehicle is a total loss and I’m trusting an investigation as to I believe their fire started due to the engjbe and electrical fa... Read more

Fire 1 injured

Incident date: Jul 7, 2026

Fire 1 injured

Incident date: Aug 1, 2024

I was parking at the dentist office in their parking lot going slow, turned into a parking space and thought i was slowly braking but my car lunged forward and hit a tree. I would normally be minimally braking, so I'm not sure what happened but it was sudden. I could have hit the gas pedal but i would have pressed it a lot I think for the sudden lunge to happen.

Crash

Incident date: Jun 23, 2026

The right rear passenger heated seat in my 2018 Audi Q7 overheated and burned through the leather and foam. Fortunately, my disabled [XXX] daughter, who normally sits in that seat, was not in the vehicle at the time. The failure occurred without warning and during normal use. This defect presents a serious safety risk and could have caused injury or fire. Request: Please investigate this issue in ... Read more

Incident date: Jul 11, 2026

Engine light came on. I was told by the first dealership that the coolant was mixing with the engine oil. There was also a vehicle at the shop there for the same issue. after doing some research online, it appears that this is a bigger issue. I bought the car at 20,000 miles and this began happening around 52000 miles. Given the low mileage, this is something that should not be happening to a newe... Read more

Incident date: Jun 30, 2026

Car unintentionally accelerated striking a garage door and parked car.

Crash

Incident date: Jun 29, 2026

Instrument cluster/driver display malfunction. Driver display is the only source of spedometer, revs, gear selection, mileage, and gas level. Display began flickering black randomly. Spedometer is not able to be seen. All instruments unable to be seen when flickering/display off. Shortly after flickering, display went completely black. Vehicle currently inoperable due to lack of instrument clu... Read more

Incident date: Jun 15, 2026

On July 7, 2026, my 2022 Mercedes-Benz GLE 350 experienced a serious engine malfunction. After stopping at a traffic light, the engine began shaking violently and idling roughly. When the traffic light turned green, the vehicle accelerated extremely slowly and had very little power, making it difficult to clear the intersection. The engine continued running roughly, and I was concerned the vehicle... Read more

Incident date: Jul 3, 2026

About six months ago, I lost the heated steering wheel functionality in my steering wheel, then from there, I slowly lost functionality like cruise control, and the most recent now my airbag and horn do not work. If you press on the horn, it is silent, and the airbag light has been illuminated consistently for the last couple of months. I had this issue diagnosed and it came up with the codes of B... Read more

Incident date: Oct 1, 2025

The contact owns a 2020 Ford F-150. The contact stated that while driving in 10th gear, the transmission unexpectedly downshifted to 3rd gear, and then to 1st gear. Additionally, the contact stated that the vehicle hesitated to shift into the intended gear, shifted hard into drive(D) or in reverse(R), and the vehicle overheated intermittently. The contact stated that while driving 70-75 MPH, the v... Read more

Incident date: Jun 24, 2026

Unknown

Incident date: Dec 26, 2025

Today while driving to church we started hearing a ping noise ever so often. This just started then . After leaving church to go home the pinging noise got louder than the engine stalled and wouldn't start again. I had to have my car towed to my house. That is where it is now. The tow truck driver said that it was a rod. He said that he was mostly sure that it was happened. He stated that he has t... Read more

Incident date: Dec 26, 2025

This complaint refers to Mazda and it's dealer refusal to properly execute the warranty work under the SSPD5 Valve Stem Seal Class Action Campaign and does not follow the Court's approval of the final Settlement Agreement. I assert that Mazda and it's dealer are not following the SSPD5 repair procedures. 1. I have documentation and complaints going back to Dec-2023 with this particular dealer that... Read more

Incident date: Jun 22, 2026

All my dashboard lights came on and it was driving sluggish and idling a little hard. I took it in for diagnostic and they said that it was a blown head gasket. They told me they only do one oil change and they do not look at the bottom of part of the engine as that’s another teardown. They had my vehicle for a week. I got it back on Friday. Didn’t drive it on Saturday. today is Sunday. I drov... Read more

Incident date: Apr 9, 2026

On July 10, 2026, my vehicle was parked, turned off, and unattended. The front windows were partially rolled down because the outside temperature was approximately 80°F. I had been away from the vehicle for about one hour. Approximately 20 minutes before discovering the incident, I heard fire trucks nearby but did not initially realize they were responding to my vehicle. When I returned, I disco... Read more

Fire

Incident date: Apr 9, 2026

I am submitting this complaint regarding my 2019 Honda Pilot after experiencing a failure of the fuel rail assembly that resulted in the check engine light illuminating and required repair at my own expense. My vehicle exhibited the same symptoms and was diagnosed with the same fuel rail issue that is described in Honda’s existing recall for certain 2019 Honda Pilot vehicles. However, when I co... Read more

Incident date: Apr 9, 2026

Incident date: Jul 12, 2026

The vehicle jerks while changing from 1st to 2nd shaking the engine. I have had 2 transmission flushes which help for a moment then it behave the same way jerking while shifting gears. The vehicle asks like it does not want accelerate at times while shifting gears as well

Incident date: May 22, 2018

Engine stopped while driving. Truck made dinging noise. Dash had no warning lights. Dash said need to press start button to turn on. Truck went into neutral by itself. Was able to pull over and put it in park. Tried to push the start button and nothing. Dealership said it needs a new motor. The truck has less than 10k miles. The motor has already been replaced once before at 4070 miles.

Incident date: May 22, 2018

On XXX, I was the sole passenger in a driverless Waymo (XXX) in [XXX]. Pickup: Chase Field ~4:14 PM. At ~4:25 PM on [XXX], a multi-lane urban arterial, the automated driving system decelerated the vehicle without cause to ~10 mph and held that speed in the number one (leftmost) lane. There was no obstacle, pedestrian, emergency vehicle, work zone, signal, or traffic condition to explain it. Traffi... Read more

Incident date: May 22, 2018

While driving a knocking noise was heard which was worse during acceleration. An orange flashing engine light was displayed a mile away from home. Inspection completed by certified master technician was completed showing engine damage from rod beating and crank shaft. Vehicle was out purchased from Honda dealership and all services and oil changes were completed at same dealership. Vehicle is now ... Read more

Incident date: Nov 15, 2025

Inaccurate speedometer. Dash shows 46 actual speed 40

Incident date: Jul 6, 2026

The L shaped bracket that supports the RV hydraulic/motor assembly for the auto leveling system has failed. The weld between two pieces of steel that makes up the bracket has failed. When the bracket fails the assembly is supported temporarily by electrical wires and hydraulic hoses. If it fails further and drags the road or separates completely, there is a possibility of fire under the vehicle an... Read more

Previous 1 2 3 4 5 ... 20 21 22 ... 1295 1296 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog