Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 64,800 complaints for GMC

Incident date: May 1, 2024

There is currently a service bulletin out for the hood to be replaced because it flutters on the highway, I purchased the vehicle pre owned at 61,000 miles, Mitsubishi won’t cover the repair because it’s over 60,000 miles, I feel like this is a safety concern as the hood flutters on the highway and I have 2 small children in the car most of the time one is an infant , they are trying to charge... Read more

Incident date: Oct 2, 2024

The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not... Read more

Incident date: Oct 2, 2024

The contact owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experie... Read more

Incident date: Oct 2, 2024

Problem started without warning. A couple of days ago all of these are disabled, warning lights scroll through on dash: ACC problem, Collision Mitigation Problem, Lake Keep Assist Problem, Auto High Beam Problem. It cleared once after restarting and once after service mechanic cleared codes. Issue returned the next day and continues. Built in safety features are not working. Deciding on having... Read more

Incident date: Jun 12, 2024

My vehicle has been experiencing the "death wobble". I've done research online and I've seen other people complain about the issue as well as videos. Whenever I drive my vehicle, I hear noises coming from the front end such as scraping and my steering wheel wobbles and it's excessive while on the freeway. I've gotten the wheel bearings replaced, tires rotated, replaced front passenger tire, breaks... Read more

Incident date: Oct 2, 2024

The contact owns a 2014 Dodge Grand Caravan. The contact stated while operating the vehicle, the passenger’s side electronic sliding door locking mechanism malfunctioned and erroneously unlatched. Additionally, on several occasions, the sliding door failed to unlatch, and the door could not be opened. The contact stated that occasionally while driving at undisclosed speeds, the message that the ... Read more

Incident date: Jan 1, 2020

The contact owns a 2020 Lincoln Nautilus. The contact stated while driving downhill at 55 MPH with the cruise control activated, the vehicle failed to maintain the set speed and accelerated to 70-75 MPH. The vehicle was taken to the dealer, and the contact was informed that the vehicle had standard cruise control; not adaptive cruise control that could automatically apply the brakes while driving ... Read more

Incident date: Jan 1, 2020

The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the "Steering Assist Fault Service Required", message was displayed. The contact stated that due to the failure, excessive effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where corrosion was found on the steering gear bolts. The contact was then informed by the me... Read more

Incident date: Aug 11, 2024

My daughter was driving on the freeway to work around 5am when her sunroof burst onto thousands of pieces. She stated "it sound like a massive explosion and scared her causing her to swerve her car." Thank God it was early in the morning, on a weekend, and with minimal traffic on the road. She was able to pull over safely, and call me. We have now been dealing with the insurance company that tells... Read more

Incident date: Sep 23, 2024

The contact owns a 2003 Honda Accord. The contact stated while driving 60-70 MPH, the driver's and passenger's side front air bags deployed without warning or impact. The contact pulled over, and the second stage of the air bags deployed. The seat belt air bags also deployed. The air bag and seat belt warning lights illuminated after the failure. There were no reported injuries. The local dealer w... Read more

Incident date: Oct 2, 2024

Power steering failed exactly as under recall 15S18 and 15N01 - however they say my car isn't included in the recall. The car is still at the dealer and broken, so the part is available at this moment. The steering warning came up while driving. Upon restarting, the car would only work in manual mode. The dealer has confirmed the problem. I have not contacted Ford yet, only talking to the deal... Read more

Incident date: Oct 2, 2024

The passenger A-pillar applique trim detached from my vehicle while driving down the freeway. The piece that broke off is not available for inspection. The piece flew off while traveling at a higher rate of speed at night. It hit the front passenger window. I had no idea what it was until we stopped at a safe place and inspected it. The dealer told me they could fix it for $820 as this was before ... Read more

Incident date: Sep 25, 2024

The passenger side knee airbag went off in an accident causing my dad to have severe lacerations to both legs and a sprained ankle. Those were his only injuries from the accident. All caused by one airbag. There is a good chance he will need a skin graft on one of his legs. The emt and firefighters all said that they have never seen an airbag down there and loon like that. What it did to his legs ... Read more

Crash

Incident date: Sep 29, 2024

The contact's business owns a 2021 Ford Transit. The contact stated while an employee was driving at approximately 30 MPH, the rear passenger’s side tire detached from the axle and landed into a front yard. The vehicle was stopped immediately. The vehicle was taken to an independent mechanic where it was diagnosed that the hub bolts sheared off and needed to be replaced. The vehicle was currentl... Read more

Incident date: Aug 9, 2024

ABS control module failed, is widespread problem in this generation vehicle and there is no available part for repair so my truck has no functioning ABS, this also disabled traction control creating an unsafe vehicle to drive. I was told by the dealership that I drove to since i couldn't get an answer by phone that they have not had the part for 2 yrs and expect to not have any supply anytime soon... Read more

Incident date: Sep 29, 2024

i have been waiting since February 2024 for the recalled fuel pump to be replaced in my 2018 Honda CRV. I have not heard from anyone. I want to file a complaint, for the delay.

Incident date: Dec 1, 2023

The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly decelerated. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made awar... Read more

Incident date: Oct 1, 2024

The contact owns a 2018 Honda CR-V. The contact stated that while driving approximately 20 MPH, the Forward Collision Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the roadway. During the failure, there were no other vehicles or structures nearby to cause the system to become activated. The vehicle was taken to the local dealer. The cause of the fail... Read more

Incident date: Jul 23, 2024

PLEASE OPEN AN INVESTIGATION INTO HYUNDAI/KIA LAMBDA II CLASS OF ENGINES! THEY ARE LEAVING HUNDREDS OF FAMILIES STRANDED! NHTSA NEEDS TO DO BETTER! STAND UP TO KIA MAKE THEM FIX THESE ENGINES! ITS UNFAIR TO THE LITTLE PEOPLE AKA THE CONSUMER! STOP PROTECTING THE GIANT COMPANIES!

Incident date: Oct 1, 2024

Me and numerous other taurus owners (2013-2019) are experiencing catalytic converter issues with the catalytic converter(s). The sensors are throwing code P0420 and/or P430. This tells us emissions aren't up to emissions standards.

Incident date: Oct 1, 2024

On 9/17/2024 roughly at 10:00PM, while in the drive-thru picking up food, my Volkswagen ID.4 suddenly self-accelerated out of nowhere as I was slowly driving towards the window to pay for food. I was completely shocked—I’ve never experienced anything like this. I tried to react quickly, but the car surged forward and slammed into a large cement light post. The impact was hard, and the car is n... Read more

Crash 1 injured

Incident date: Oct 1, 2024

Crash 1 injured

Incident date: Sep 29, 2024

Seat heating module for my driver seat has melted and is further irrepairable without buying the entire harness to fix the issue. There are multiple reports of this happening across forums.

Incident date: Sep 29, 2024

In June 2024 the first warning that appeared was an emissions warnings. The vehicle seemed to be running fine despite the warning. After the warning was cleared, the vehicle continued to run well. At the beginning of August the vehicle experienced multiple system failures, indicated by error messages in 11 different systems, including the check engine light. The affected systems were Tire Pressure... Read more

Incident date: Sep 30, 2024

Traveling interstate 64 Hampton Virginia with 2023 Venza (9/27/2024) a stone hit the windshield and immediately spidered across the window.

Incident date: Jul 31, 2022

For about 1 month when I turned ignition on to pull off my steering would lock then once I started off it would be fine. I was driving from work and the steering completely locked up. And now the steering has completely went out. I am aware of the recall. And when Ford pulls up my vin it is part of the recall however, they won't approve it to be fixed under the recall 14S06 OR 15N01 because they s... Read more

Incident date: Aug 21, 2024

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine was severely damaged due to coolant intrusion into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was n... Read more

Incident date: Aug 21, 2024

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at unknown speed, there was smoke coming from the exhaust pipe and the vehicle shuddered. The check engine warning light was illuminated. The vehicle was not drivable and was towed to a dealer where it was diagnosed that there was a coolant intrusion into the cylinder. The contact was informed that the engine nee... Read more

Incident date: Aug 21, 2024

After noticing a noise on the left rear of my car after hitting a pothole, I took my 2009 Nissan MURANO to my local mechanical garage. What was found was a rusted sub frame. Obviously this could have resulted in injuries

Incident date: Jun 20, 2024

The contact owns a 2023 Hyundai Santa Fe. The contact stated while driving approximately 35 MPH and attempting to accelerate, the vehicle failed to respond or accelerate as intended. The vehicle started to decelerate and lost motive power. The contact steered the vehicle to the shoulder and parked the vehicle. After restarting the vehicle, the failure was self-corrected, and the vehicle operated n... Read more

Incident date: Sep 26, 2024

Car started and ran at idle for 5 minutes. 10 minutes later when attempting to restart, the engine churned for several seconds then ran for about 2 seconds and cut out. "Press to Start" button remained showing green and would not respond to being pressed. The car was stationary in my garage; this would have been extremely dangerous if it happened on the highway. It seems to be a complete failu... Read more

Incident date: Sep 26, 2024

Incident date: Sep 29, 2024

Vehicle lost brakes for the second time while driving and also lost power steering. Vehicle was serviced at dealership after first incident and was supposedly fixed by replacing the battery. It was obviously not fixed since it happened again 12 days later. Both times the vehicle randomly, and with no warning, lost braking ability and power steering.

Incident date: Jun 1, 2024

While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.

Incident date: Sep 27, 2024

While driving on the highway there was sudden power loss with a message on the display stating "propulsion reduced" and had to pull over.

Incident date: Aug 22, 2024

I have received a recall on my car last year, and I called multiple dealership to see if they have any parts available, then said they don’t have any parts. So I have to wait for the Honda letter to be notified that if the parts are available. But now I am experiencing engine hesitation recently and i am very worried about it becomes a safety issue, so I called Honda of Seattle and Lynwood Hond... Read more

Incident date: Sep 18, 2024

The vehicle applies automatic emergency brakes when another vehicle passes close by from behind in an adjacent lane, when the Blind Spot Collision Avoidance Assist, feature is set to “Active Assist.” The owner’s manual states that this feature operates when the turn signal is turned on in the direction of the detected vehicle. However, my experience shows that the car applies brakes even whe... Read more

Incident date: Sep 20, 2024

We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.

Fire

Incident date: Sep 25, 2024

NHTSA Recall No: 22V-702, in 2022, was where there was supposedly an OTA update to stop the windows from increasing force in some situations when an object was stuck in the gap between the window and the frame. My 2021 Tesla received that update at the time, and I didn't think much of it...until January 2024 when it actually happened to me. I shut the door with my hand on the window, and at the ... Read more

1 injured

Incident date: Aug 20, 2024

Multiple Lights on Dashboard: ABS, EPS, Parking Brake, VSA, TPMS. Lights were intermittent at first, then became permanent. Car still runs and drives fine but ABS and Traction Control do not function. Local Mechanic scanned for codes and found the following: 121-11 VSA Solenoid Valve Malfunction 81-20 Central Processing Unit internal circuit malfunction 85-01 VSA system malfunction Local Mech... Read more

Incident date: Mar 1, 2024

The contact owns a 2023 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experien... Read more

Incident date: Mar 1, 2024

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, there was... Read more

Incident date: Aug 8, 2024

Vehicle sometimes displays red check engine light on dash with alarm sounding. Check engine light goes away after the vehicle is stopped briefly and restarted. Oil level is normal. Mechanic found no diagnostic codes when scanned with OBD scanner. Mechanic changed oil pressure sensor, replaced oil, checked oil pan. There is no leaking. But the check engine light still comes on with alarm. It doe... Read more

Incident date: Sep 8, 2024

The contact owns a 2015 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer and an unknown dealer were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the is... Read more

Incident date: Sep 8, 2024

I was driving through an intersection and my car said "BRAKE" and started flashing on my dash. I was accelerating, but my car slammed on the brakes without me hitting my brake petal. The car behind me almost hit me. I called Honda Dealership. They stated my Sensor was probably dirty. I checked. It is not dirty. I called Honda Corporate. They told me I would have to take it in to a Honda Dealership... Read more

Incident date: Sep 26, 2024

My Power Steering is going out and then coming back in to use. Today is the second time it has happened. It went out just now, I reversed down the road to my house, and turn it off once I crank it again the steering is back. I haven’t gotten any pictures of it as I’m more worried about making it back to my house so I’m not in the road but will be more than happy to get a picture if this happ... Read more

Incident date: Sep 20, 2024

Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's ... Read more

Incident date: Jul 24, 2024

Air bag light comes on. We have had it checked by 3 different technicians. They have found that it is an issue with the control module, and seat squibs need to be replaced. This is a $4000 issue that is directly related to the safety of the driver of the car. They said it looks to be a manufacturing issue but unfortunately is not covered by the extended warranty that we purchased.

Incident date: Sep 25, 2024

The Winnebago installed under hood generator (Balmar brand) produced a burnt, smokey smell immediately upon starting the engine on September 22nd. The previously 3 days when the vehicle was started and driven a whining type notice was coming from the generator. This was the first time any noise from the Balmar generator was given... 18,000 miles had been put on the vehicle during the last 11 m... Read more

Incident date: Sep 19, 2024

The contact owns a Scorpion EXO, Covert X Helmet, Size XL. The contact received notification of NHTSA Campaign Number: 24E054000 (Equipment); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The co... Read more

Previous 1 2 3 4 5 ... 199 200 201 ... 1295 1296 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog