Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Oct 28, 2024

This truck has 20,000 miles. I experienced what’s called the death wobble which nearly shook the truck off the road. The dealership told me a $2000 dollar duel steering stabilizer would fix the problem. I reluctantly payed for it as they said the lift voided the warranty. The truck is still not fixed and my wife nearly went off the road today driving it. I read online that a stabilizer doesn’t... Read more

Incident date: Nov 9, 2024

Sudden loss of power while at 45MPH. Was luckily able to pull off into a parking lot. Vehicle was then unable to restart with clear no fuel being pulled. Code reading showed low fuel pressure and fuel pump errors. Was then towed.

Incident date: Apr 1, 2024

The contact owns a 2017 Honda Accord. The contact stated while driving 40 MPH, the contact was unable to hear the sirens of an emergency vehicle because there was a loud static noise coming through the speakers. The failure was intermittent. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the issue and confirmed that there was no recall ... Read more

Incident date: Jan 1, 2022

To start, on [XXX], I was going through an intersection on a country road and my automatic emergency braking engaged for no reason. My car stopped despite no other vehicle or object being in my way or anywhere close to me. I found it really weird but did not think much about after the fact. I have also heard a rattling noise under my hood since [XXX] and have reported this to Toyota and tried to h... Read more

Crash

Incident date: Nov 8, 2022

I was driving down the highway at approximately 60 mph, and the upper front trim from above the grill flew off, struck, and cracked my windshield. Based on my research, this is a very common problem and a serious safety concern for drivers of 2022-2024 GMC Sierras. It is also a safety issue to the general public for anyone traveling or walking near this vehicle when this condition occurs. There ... Read more

Incident date: Nov 8, 2022

I bought a used 2024 Hyundai Venue with 3k miles on Nov 2nd, 2024 from Hyundai Bel Air, MD. On Nov 6th, 2024 I dropped my son at the bus stop in our neighbourhood. When I got out from the parking lot (we dropped him at our church's parking lot) and drove the car, the steering wheel was stiff and when I applied the brake it went out. I had to steer the car to the curb to stop it. It stopped but c... Read more

Incident date: Oct 31, 2024

The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time f... Read more

Incident date: Nov 8, 2024

The contact owns a 2022 Jeep Compass. The contact stated that the automatic braking system failed to turn off. While driving 65 MPH on the highway, a plastic bag flew across the vehicle, and the vehicle abruptly stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaire... Read more

Incident date: Oct 8, 2024

The contact owns a 2019 BMW X1. The contact stated that the vehicle was taken to the dealer for an oil change and was informed that the vehicle was leaking coolant. The contact stated that while the vehicle was idling, the contact became aware that there was coolant on the ground underneath the vehicle. There were no warning lights illuminated. The dealer determined that the water pump had failed.... Read more

Incident date: Oct 4, 2024

The contact's wife owns a 2024 Chevrolet Equinox. The contact stated that a strong, burnt rubber odor could be smelled while taking out the trash in the middle of the night. Soon after, the contact stated that the front passenger side window shattered as flames began to emit from the vehicle. The contact immediately rushed to move his other vehicle away from the burning vehicle while on the phone ... Read more

Fire 2 injured

Incident date: Nov 8, 2024

I was arriving for an appointment and preparing to parallel park on the street. I was parking on a street in front of the office building, which is located on a corner. I observed the second and third vehicles parked from the corner were preparing to depart. I moved my vehicle slightly to the shoulder and activated my blinker to wait for the vehicles to leave. I idled next to the car parked at the... Read more

10 injured

Incident date: Oct 22, 2024

Power steering intermittently stops working while driving.

Incident date: Nov 6, 2024

I noticed that changing out my headlight bulbs on my vehicle that I still could not see at night. I also bought a very good brand / new led lights for my 2014 srx. I have done research and noticed the headlights itself seems to be an issue on a lot of these specific vehicles . It makes it very hard at night to see and honestly makes it very dangerous to drive it darker areas without keeping my br... Read more

Incident date: Nov 6, 2024

Shifted the operating car from park to drive when the car suddenly and unexpectedly took off even though I was not touching the accelerator. The car accelerated across the street and slammed into a parked car. The airbags did not deploy which would indicate a low-speed but the pre-collision system did not stop the car which would indicate higher- speed. My car was written off as a complete loss... Read more

Crash

Incident date: Nov 6, 2024

Crash

Incident date: Sep 5, 2024

The contact owns a 2009 Toyota Venza. The contact stated that while driving approximately 65 MPH the vehicle suddenly hydroplaned causing the driver to loose control of the steering and the vehicle crashed into a concrete median. The contact stated that during the crash the frontend of the vehicle was damaged but no air bags deployed. No injuries were reported. Police were called to the scene but ... Read more

Crash

Incident date: Nov 6, 2024

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experie... Read more

Incident date: Nov 6, 2024

My touchscreen randomly started glitching, randomly dialing numbers and when I tap it to go back to my gps, the screen freeze. This is a danger for me as the driver, I’m not able to drive the car with confidence because the Apple CarPlay GPS will change screens while I’m actively driving, making me unaware of the gps direction and road. Is there a recall? There are many threads online of 10th ... Read more

Incident date: Oct 1, 2024

The contact owns a 2019 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 21V880000 (FUEL SYSTEM, DIESEL); however, the repair failed to fix the vehicle. The contact stated that the check engine warning light remained illuminated after the recall repair. The manufacturer was notified of the failure but offered no... Read more

Incident date: Sep 15, 2024

I was driving on the highway and out of nowhere the exhaust pipe after the converter had fallen on the road at highway speed. It happened to be the rear pipe leading to the muffler, which is behind the rear bumper, so when the pipe fell, it fell facing the front of the vehicle. The fact that I was able to get the vehicle to a nearby rest stop safely was amazing in itself, that nothing more tragi... Read more

Incident date: May 6, 2024

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 25 MPH and approaching a motorcycle, the brake pedal was depressed, but the vehicle failed to respond and crashed into the ... Read more

Crash 1 injured

Incident date: Nov 6, 2021

My experience is proof for the investigation on “loss of motive power, including a stall, reduced power state, and/or a no-start condition due to the Battery Energy Control Module (BECM).” My safety and the safety of others were affected because the reduced engine propulsion caused me to drive at a max speed of around 50 mph, and eventually the car left my stranded a few weeks later when it w... Read more

Incident date: Nov 6, 2021

The contact owns a 2018 Honda CR-V. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel injectors. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), but the VIN was not include... Read more

Incident date: Oct 24, 2024

Multiple dash lights warnings (LKAS, forward collision, lane departure, etc.) came up. Brought it to the dealership and was told that this is an electrical camera issue that is overheating, and there is no preventative or ways to keep it from happening. It would cost an upward of $2000 to fix it. This should be part of the recall since it seems like it’s happened quite frequently with the othe... Read more

Incident date: Jun 5, 2024

The vehicle airbag is not fixed yet it is almost on year now. Either had to fix or issue new car. even the price come down now lost money due to bad name. when driving suddenly the safety fails and shows error the blind spot. And there is another recall also electrical one they ask us to come fix. How come a car be safe if airbags do not deploy you have to force them fix it please one year is too ... Read more

Incident date: Nov 5, 2024

The contact owns a 2021 Ford Bronco Sport. The contact stated that while reversing during morning startup and depressing the brake pedal, the vehicle made an abnormal loud moaning sound. The contact stated that the abnormal loud sound increased over time. There were no warning lights illuminated. The vehicle was taken to the local dealer several times, where the failure was acknowledged, but the v... Read more

Incident date: Oct 5, 2023

Shift to park issue . When the car is shifted to park, the system does not recognize the car is in park mode even though the stick is in Park. It starts beeping and that dash board screen shows SHIFT to PARK. It happened several times in October 2024. The dealer says it does not cover under the warranty and it has on 20000 miles and bought in 2021.

Incident date: Oct 14, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving 65 MPH on the highway, the vehicle decelerated unintendedly. Several unknown warning lights were illuminated. The contact stated that after driving a short distance and depressing the accelerator pedal, the vehicle responded as needed. The vehicle was driven to the intended destination. The contact stated that the incident wa... Read more

Incident date: Jul 1, 2017

My vehicle has a open recall effecting the water pump and electrical issues. Whenever I drive it, the front hood starts to smoke. I notified the main bmw dealer and local bmw service. They stated there is no remedy available yet. This is my only source of transportation to work. Which is half hour away from my house. I explained the situation to the manufacturer. I have only been given the runarou... Read more

Incident date: Sep 1, 2024

The paint on my entire vehicle is peeling and flaking off. Every panel has a paint issue. I have had my toyota dealership check several times over the last 2 years to see if my vin is on the ZKG program approved and it keeps coming back no. My vehicle paint is peeling more and more. I would like this to be addressed and looked into please.

Incident date: Aug 12, 2019

When driving the vehicle it feels as though as it stalls due to choking all or some of the fuel getting to the engine. This is most prone when accelerating fast. It feels as though the fuel is shut off or severely diminished as the vehicle will accelerate, but at a fraction (crawl) of the normal output available and accomplished in the past.

Incident date: Jan 11, 2024

With less than 500 miles on the vehicle, while stopped at a stoplight, the vehicle automatically shifted from drive to park and had to be restarted in order to accelerate forward. Check engine light also came on. When stopped at the same light again moments later, the same thing occurred. These events happened within a couple minutes of each other. Vehicle would not accelerate until restarted. To... Read more

Incident date: Aug 1, 2024

The contact owns a 2023 Toyota Rav4 Hybrid. The contact stated that after remote starting the vehicle, the contact discovered that the driver’s side mirror had shattered without impact. The contact reviewed the Home Security footage and confirmed that there was no impact with the mirror to cause the failure. The dealer was notified of the failure and referred the contact to the manufacturer for ... Read more

Incident date: Oct 30, 2024

My car has been brought in for service multiple times due to airbag issues. After the initial repair resembling of the car panels was not done correctly forcing me to bring back the vehicle. After this on another occasional a strange rattling noise began to happen while driving the vehicle. This was scheduled for service but then the noise went away. After this another airbag issue came up saying ... Read more

Incident date: Oct 28, 2024

Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.

Incident date: Nov 2, 2024

The contact owns a 2015 Dodge Journey. The contact stated that while the vehicle was parked the ABS warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS Module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

Incident date: Sep 20, 2024

There is an extended warranty on the defective gas tank strap bracket, “X75”. When this part broke it caused damage to my driveshaft and to my fuel tank. The dealer says only the strap bracket is covered. This should be a recall, not an extended warranty. Damaged fuel tanks are a safety concern, and all damage caused by the failed bracket should be covered.

Incident date: Sep 20, 2024

The collision avoidance and automatic breaking is know. To be defective enough that employees on the forum suggest changing to alert only. But it goes off so much that I tend to ignore it subconsciously which could lead to a serious accident

Incident date: Sep 20, 2024

Incident date: Oct 25, 2024

The roof rack is “attached” to the vehicle with glue. The entire back half of both sides of the roof rack are completly separated from the roof of the vehicle, I can stick my hand under it. I have had them replaced 4 times and they continue to not be adhered. They say there is no solution.

Incident date: Oct 27, 2024

About two weeks ago with driver set cruise control, the phantom braking was so severe that it took me down from 75 to around 15 if I remember correctly. The braking was so severe and at the same time self steered to the edge of the road along the guard rail that my body was unable to move quicker to correct the vehicle. Your system gets jolted violently without notice which takes a couple seconds ... Read more

Incident date: Nov 1, 2023

Multiple instances of diesel engine emissions system parts and software failure. While driving, towing or not, the DIC would randomly display a message that the DEF level is low and reduced speed will occur in x-amount of miles and that mileage would then begin a visible countdown on the DIC, sometimes much more quickly than the actual speed I was traveling. In other words, it might at first state... Read more

Incident date: May 16, 2024

DEF Emissions warning and Engine Emissions warning lights suddenly appeared. DEF Emissions warning went on and off multiple times in the two days before bringing to a GMC service location. Informed that the DEF Tank heater failed, a known problem, but that they likely would not have a repair available for over a month and would not be covered by any warranty. The vehicle is now speed limited to un... Read more

Incident date: May 16, 2024

Incident date: Oct 28, 2024

The contact owns a 2021 GMC Sierra 2500. The contact stated while driving approximately 70 MPH, the vehicle lost motive power. The contact stated that the message “Vehicle will not Exceed 50 MPH" was displayed. The vehicle was taken to a dealer and remained for over four months after being diagnosed that the solenoid valve and transmission needed to be replaced. The vehicle was not repaired. The... Read more

Incident date: Oct 28, 2024

For the second time, a Throttle Actuator code forced an engine shutdown while on a busy freeway with only very narrow breakdown lane stranding the car. Attempts to reset the code(s) failed for about 30 minutes whereupon codes reset and have not recurred indicating the code was only transient but very dangerous.

Incident date: Oct 28, 2024

The contact owns a 2019 Ford Expedition. The contact stated that occasionally while her husband drives at various speeds, the vehicle would fail to accelerate as intended when depressing the accelerator pedal. In addition, the contact stated the rear truck door had fallen on her husband's head a few times in the past and would only open halfway. Minor injuries were sustained but medical attention ... Read more

1 injured

Incident date: Jul 19, 2024

1 injured

Incident date: Oct 31, 2024

Had about 4 incidences that van completely stalled while driving when coming to a stop. about a week later, was driving the van at approximately 6o mph when it completely shut down, had to pull over immediately to get off road. came to a fast stop. was thankful no other cars were behind us when it happened, feel they would have hit us as the vehicle shut down so quickly. there were no warnin... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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