Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Dec 12, 2025

The contact owns a 2024 Toyota Corolla. The contact stated that while idling at a stop, the vehicle was rear-ended. During the crash, the driver's seat unexpectedly reclined backwards, and the air bags failed to deploy. The contact received an on-site assessment by the paramedics but declined to be transported from the scene. The contact later sought medical attention for whiplash, a concussion, a... Read more

Crash 1 injured

Incident date: Dec 12, 2025

vehicles transmission gets stuck in 5th gear. when it happens the problem is fixed after restarting the vehicle. no warning that its stuck in 5th gear. When pulling out into traffic the car is very slow to move and my concern is that someone might get hit when pulling out into traffic not knowing the vehicle is stuck in 5th gear since there are no warning light on. after inspection with KIA, a... Read more

Incident date: Dec 12, 2025

Vehicle went into limp mode while driving on the freeway and then would not go past 30 MPH even after pulling over and restarting it. At first there were no errors but after a restart the following warning showed up: "Park with engine On to charge battery". Everything worked fine earlier that day.

Incident date: Jul 21, 2026

Our 2025 Honda Odyssey has repeatedly shut off or failed to restart while stopped. This has occurred approximately 10 times. The vehicle was previously taken to an authorized Honda dealership for this issue. The dealership diagnosed the battery as the cause and replaced it, but the same problem continued afterward. The two most recent incidents occurred on 7/21. During one incident, we were stopp... Read more

Incident date: Jul 23, 2026

My wife went to a friends house to drop something off, pulled in the driveway, pushed the Park button, got out of the vehicle, as she was walking away the car drove through their garage door. We paid about $3300 to have their door replaced. We just recently received a recall 26V402 that talks about this issue and it currently says there is not a remedy for it at this point.

Crash

Incident date: Jul 23, 2026

approx 102K miles, issues started May 2026, torque converter shudder, most noticeable at below speeds 60 mph, no dtc's present, traceable shudder event with ids/fdrs reading, sometimes perceived/felt as an engine misfire may be due to an internal issue with the torque converter. July 22, 2026 changed and refilled automatic transmission fluid and did not seem to help much.

Incident date: Jul 23, 2026

While driving on a 75 MPH highway, the lower bumper cover, windscreen, and interior wheel well components spontaneously detached from the vehicle and got stuck under the car. There were no warming lamps, messages, or other symptoms; the vehicle was driving fine before the detachment. The vehicle has never been in a collision and had no visible damage to the bumper prior to the incident. The detach... Read more

Incident date: Jul 1, 2026

The contact owns a 2023 Volvo V60CC. The contact stated that while driving approximately 52 MPH, the vehicle drove over a small bump on the road, causing the front driver’s side seat belt to tighten and pull the contact closer to the seat by the neck after locking. The contact stated that the seat belt left a bruise on the neck after several seconds when the vehicle returned to normal operation.... Read more

Incident date: Jun 15, 2026

My 2025 Honda Oddessy with only about 31,000 has stalled in the last 2-3 months about 5 times at stop signs/stop lights. It throws itself in park and doesn't recognize that I'm pushing any buttons. On the dash it only says "press the brake" which I am doing. I called Victory City Honda in Michigan City, IN [XXX]) and arranged a diagnostics check on XXX. They said it wasn't throwing codes and didn'... Read more

Incident date: Nov 1, 2025

The contact owns a 2022 Hyundai Santa Fe. The contact stated that while pulling out of the driveway and approaching a stop sign, the message "Check Transmission Oil Immediately" was momentarily displayed. The dealer was contacted and informed the contact that the vehicle could not be diagnosed unless the message was displayed. The contact stated that the failure recurred while driving approximatel... Read more

Incident date: Jul 4, 2026

This is at lesat the second time that our Odessey has failed to restart at an interesction following the start-stop system turning off the engine the when stopped at a red light. After a couple of moments of trying to restart, it started again.

Incident date: Jul 19, 2026

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the contact became aware that the front A-pillar trim sealants were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exce... Read more

Incident date: Jul 21, 2026

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more

Incident date: Jul 18, 2026

10r140 paired with 6.7 powerstroke in a 2020 f250 build date 11/19 at the Kentucky plant. My truck specs and build date and location is in the timeframe of the planetary gear recall, ford has also issued tsb’s about the cdf bushing that should have been a recall because it is a design flaw on every 2020-2022 model truck. It’s not fair that we should have to pay for a tsb bc we don’t have war... Read more

Incident date: Jul 23, 2026

When driving the vehicle suddenly displayed warning and failure lights for the following: Adaptive Cruise Control, Lane Keep Assist, Road Departure, High Beam Support, and Collision Mitigation. The vehicle in the past regularly experiences issues with oncoming traffic (especially on 2 lane roads) when it comes to auto braking and forward crash warnings so I immediately brought the vehicle home as... Read more

Incident date: Jun 12, 2026

Vacuum pump failure causing sudden and unexpected hard brake pedal and loss of braking coming off the highway. Ended up catastrophic engine failure. This is the SECOND incident with this vehicle of the exact same problem. GMC refuses to address this issue and continues to risk the lives of their customers.

Incident date: Jul 9, 2026

The vehicle's structural frame rails have suffered a catastrophic failure. The driver-side frame rail has a physical separation gap measuring between 1/2-inch and 1 inch wide. The passenger-side frame rail is actively delaminating and separating from the inside out. The vehicle and the failed component are completely intact and available for immediate inspection upon request. SAFETY RISK TO OTHERS... Read more

Incident date: Jul 9, 2026

My car stalled stopped and takes a While to turn on , all lights turned on .. coded came back and showed it was fuel pressure regulator / fuel pump. I believe it is part of the recalls put in place for other Honda accord lx as well since I’m having same problem

Incident date: Jul 22, 2026

I experienced an unintended-acceleration event in a parking lot while maneuvering at low speed. I was alternating between Reverse and Drive to adjust the vehicle’s position within a parking space when, after selecting Drive, the truck unexpectedly surged forward with substantial acceleration. I applied the brakes immediately and with significant force, but the brake pedal felt unusually soft and... Read more

Crash

Incident date: Jul 22, 2026

Vehicle hits a bump in the road and the check engine light comes on, followed by the gas pedal being non-responsive and an error code on the instrument panel saying “Brake Override System Malfunction. Check with dealer.” and “Pre-collision System Malfunction. Visit your dealer. ” When this occurs, have to coast the vehicle to a safe place, turn off and wiggle the Radar Control piece atta... Read more

Incident date: Jul 22, 2026

On June 3, 2026, my 2022 Hyundai Ioniq 5 SE Dual Motor AWD (approximately 31,000 miles) experienced a sudden and severe high-voltage battery failure. Prior to complete failure, I noticed “Check Electrical” warning sign occurring simultaneously: a sudden and dramatic drop in driving range, dashboard warning lights illuminating, and the vehicle failing to charge properly at both home and public ... Read more

Incident date: Jul 10, 2026

I have a 2019 Highlander XLE AWD that had 85000 miles when the transmission started whining. It got worse pretty quickly so iI took it to a transmission shop. They rebuilt it for $6700.00. I drove it for another 9-10 thousand miles and the whine is back. I'm not sinking another $6700.00 into another transmission. I've talked to several transmission shops and I'm being told there isn't a true ... Read more

Incident date: Jul 10, 2026

We have a 2017 Hyundai Santa Fe Sport with a refurbished engine due to a past class act settlement, we were notified by Hyundai to bring in the vehicle for Service campaign 9C2 to update the Engine Control Module (ECM) Software for vehicles equipped with the (2.4 GDI) Theta II refurbished engine, which we have. The morning after we updated the 9C2 software, after starting our car cold for the firs... Read more

Incident date: Apr 15, 2026

Coolant leaking into cylinder confirmed by independent mechanic. Unable to clear code P0303. This is a documented problem with this make model with eco-boost engines but Ford claims my car is not included in recall although i do have the eco-boost and make model and year. Need complete engine replace. This is a major engine design problem

Incident date: Jul 22, 2026

Recently my car has had a series lights come on including 4wd fault, pre-colliosion assist not available, service advance trac, hill start assist warning, and something with the brakes when in reverse. I took it to the dealer and they said it's something electrical that will need parts, and further investigation with removing the seats. That will be another day. Today, while driving with my son in... Read more

Incident date: Jul 7, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while his wife was driving approximately 65 MPH, the vehicle lost power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with an internal engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notif... Read more

Incident date: Nov 14, 2024

7/20/26 My 17 year old daughter was on the way to work and heard a loud noise like an explosion in her car. She, new to driving, scared and in a panic just assumed this was a blowout on a tire and pulled over to check the tires. All tires were clear so she proceeded to work cautiously, on her way home she noticed her check engine light had come on and noticed there was some road noise coming fro... Read more

Incident date: Jun 1, 2026

Outside door handle/pads stopped working. Car has 30K miles and 2 door handles stopped working and others are starting to be intermittent. Understanding is the pad and electronic switch gets gunked out and wouldn’t make connection. Only way you can open the door is via inside door latch. Seems like a really bad situation if you get into an accident and can’t open thru door from the outsi... Read more

Incident date: Jun 1, 2026

See attached document for complaint.

Incident date: Jun 25, 2026

The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 26V363000 (Steering). The vehicle was taken to the dealer and the vehicle was inspected, and the contact was informed that the vehicle had passed the inspection. The contact was advised to continue to park the vehicle away from the residence. The contact was confused. The contact asked the dealer wh... Read more

Incident date: Jun 25, 2026

My vehicle a 2016 GMC Sierra 1500 upon lower idle speeds loses vacuum pressure. As the vacuum level drops the brake assist decreases, increasing the braking effort, extending the distance required to stop the vehicle, which increases the risk of a crash. I have had a warning light come on advising to service the brake assist system. I took my truck to a local mechanic who confirmed the codes and l... Read more

Incident date: Jul 15, 2026

Multiple lights and warnings on dashboard of 2019 Honda CRV. Car would not reverse. Warnings were all at once and included, Emissions system problem, braking problem, power steering problem, collision mitigation system problem, electric parking brake problem and many others. Honda mechanic stated this is a very known problem with 2019 CRV and it’s the fuel injectors and head gasket.

Incident date: Jul 16, 2026

While driving using Apple Carplay with maps loaded, the multimedia screen switches to Toyota's Experience Drive Connect. The only way to get directions back up is to reboot the Multimedia screen by holding down the power switch, which takes a long time while trying to navigate. I called Toyota Connected Services and was informed that they are aware of the problem, but there is nothing they can do ... Read more

Incident date: Jul 18, 2026

While driving my 2019 Honda Odyssey at highway speeds on the 60 freeway, the vehicle experienced a sudden and total engine failure/stall without prior warning. I had all my kids in the car as well. CHP advised to call Honda The sudden stalling resulted in an immediate loss of engine power, creating an unsafe scenario on a high-speed freeway. I was forced to navigate the vehicle across traffic ... Read more

Incident date: May 18, 2026

My 2021 Honda Pilot has a recurring electrical/network communication failure that causes “Network Communication Lost” and “MOST Net Off” messages to appear on the infotainment screen. When this occurs, the infotainment system malfunctions, audio becomes unavailable, and the backup camera display is lost without warning. The problem is intermittent, unpredictable, and has occurred numerous ... Read more

Incident date: Dec 22, 2023

N/a

Incident date: Dec 1, 2024

The engine starter failed on my 2020 BMW Z4 M40i. The vehicle experienced starting failures and the repair shop diagnosed a faulty/shorted engine starter assembly. The symptoms and component failure match the exact defect description of active safety recalls NHTSA 24V-576 and 25V-636 (Starter Motor Fire Risk due to electrical short circuit/overheating). However, when checking my specific 17-digit ... Read more

Incident date: Dec 1, 2024

Incident date: Jul 21, 2026

The engine shuts off unexpectedly when the automatic start stop system engages. At the same time the engine shuts off, the power steering warning light illuminates and steering assist is lost. The vehicle must be restarted to regain power steering and continue driving. This has occurred on multiple occasions, including while the vehicle was slowing to a stop in traffic. The sudden loss of steering... Read more

Incident date: Jul 21, 2026

Car was sitting at a red light while in Full Self Driving (supervised). The screen showed at least four red lights. Suddenly the car started to move forward while the lights were still red. I was able to stop it from going further. This has happened before and I reported it then. If I had not had my foot near the brake pedal the car might have just run through the light.

Incident date: Jul 1, 2026

Incident date: Jan 1, 2026

Vehicle exhibits a dangerous 2-to-3-second delay/total loss of accelerator response at low speeds or rolling stops (5–15 mph). When stepping on the gas pedal to pull into traffic or make a turn, the vehicle hesitates completely before engaging power, even when the pedal is fully depressed. This creates an extreme crash risk when entering oncoming traffic or merging.

Incident date: Jul 16, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera display a black screen. The dealer w... Read more

Incident date: Jun 30, 2026

Background and Contracted Scope At the recommendation of Mountain West Service Manager Kendall Weaver, I contracted with Mountain West to install an engine-mounted PTO (Power Take-Off) hydraulic pump on Truck #37 for use in a side dump trailer application. Kendall represented that the engine-mounted system would be more powerful and better suited to the truck. A side dump trailer requires bidire... Read more

Incident date: Jun 30, 2026

I was quoted $3,000 to replace defective mat sensor in seat so that the airbag light will go off and my vehicle can be inspected. My family can’t afford this fix and I’m stressed out and do not know what to do. My vehicle was not in an accident nor was anything done that would cause damage and result in this fault. I am aware that the 2019 Santa Fe has an extended warranty for this exact defec... Read more

Incident date: Jul 18, 2026

I am reporting a safety concern regarding the glovebox fascia on my Tesla Model 3. The material on the glovebox trim is peeling and separating, which appears to be caused by prolonged exposure to heat inside the vehicle. The peeling fascia creates concerns about the durability and integrity of the interior component, as the material may continue to deteriorate over time. Loose or damaged trim cou... Read more

Incident date: Jul 10, 2026

I am reporting a serious safety concern involving the rear passenger-side seat belt in my 2023 Toyota RAV4. After normal use, a child who had been properly secured in a child booster seat in the rear passenger-side seating position was unable to be released from the seat belt. The vehicle had not been involved in an accident, collision, or any emergency situation. The child had simply been riding... Read more

Incident date: Jul 17, 2026

On two separate occasions, the vehicle's left rear wheel studs have broken off clean with the hub and both rear dual wheels departed the vehicle while in motion. This issue was reported to the local FORD dealer and they reported that they do not know why this is happening. This has happened to five (5) of our other vehicles as well. I am a fleet manager for an EMS service and we have a total of... Read more

Incident date: Jun 16, 2026

On XXX at 1820 hrs CST I was traveling westbound on HWY XXX between [XXX] and Central [XXX] [XXX]. The weather was sunny, temp 88 degrees. As I was driving between 60 and 65 MPH with cars in front as well as behind me I heard a very loud “explosion” type noise. It was loud and quite scary and unexpected. The car then became very loud and windy. I was able to keep the car on the road, when I l... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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