Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 64,800 complaints for GMC

Incident date: Dec 21, 2024

When driving on any kind of roads the brake pedal has a vibration. I recently changed the tires and it helped a little but the vibration is still there. I want to get this resolved bc I’m afraid of driving sometimes. The vibration isn’t crazy but I don’t know what is causing it. I feel unsafe driving sometimes.

Incident date: Oct 1, 2024

The dashboard of the car melted that causes a very bright glare.

Incident date: Oct 1, 2024

The dashboard of the car melted that causes a very bright glare.

Incident date: Oct 1, 2024

The Data Communication Module has failed in my vehicle. This causes several major distractions and increases the risk of an accident. The media screen in the center of the dashboard will send an alert message every 15 seconds saying that ‘the connected device is not compatible’. At night, this alert message is especially bright and distracting. The lights on the SOS button are constantly blink... Read more

Incident date: Dec 21, 2024

The car lost all ADAS functions, and GPS on the onboard navigation system. In addition. it can't use regular cruise control and it does not have rear view mirror blind spot warning capability any more. This all happened when the car attempted to install the "holiday" updated from Tesla automatically around 11/29/24 .

Incident date: Jun 4, 2024

Vehicle always smells hot or as if something electric is burning in the engine compartment. Have always had scheduled maintenance and have taken it in on time for all oil changes and maintenance to be performed. Have asked for this to be checked at that time and when the smell has become over powering. Engine lights have popped up and then all lights have shut off two separate times previously to ... Read more

Incident date: Aug 1, 2023

This is the second occurrence of "rodent" damage eating engine wires. The first incident cost me $2,000. This has now occurred again. There is something "maybe soy based" or environmentally friendly materials that are attracting rats, and mice to cause engine damage by eating essential wiring and sensors, causing a fire risk, and highway safety risk.

Incident date: Dec 20, 2024

A recall NHTSA 20V-699 was issued on our vehicle in March 2021. This is related to a Fire Hazard. The recall repair was done and component exchanged, now 3 years later and 35,000 miles we have exactly the same issue. A cracked EGR cooler, same as previous. My concern is that the replaced part is from the same batch as originally and as such they replaced a dangerous part with another dangerous... Read more

Incident date: Nov 19, 2024

vehicle shakes uncontrollable on the front passenger side when driving over 50 mph. took to the repair shop and was diagnosed with the death wobble. told it's unsafe to drive until repaired and repair will be over 1,600.00

Incident date: Nov 28, 2024

steering wheel locks into the direction of turning (sometimes more than needed for the corner) and causes over-steering at all speed (from 20mph to 45mph). at low speed the steering can be forced to turn back, but at higher speed such as onramp or offramp, after fighting the oversteering, the steering disengages for a brief second while fighting oversteering which I think can/will cause inexperien... Read more

Incident date: Nov 28, 2024

Incident date: Oct 24, 2024

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering became inoperable. The power steering failure warning light was illuminated. The service track error message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, who informed the contact there... Read more

Incident date: Jun 11, 2024

The contact's wife owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shuddered abnormally. The contact discovered that smoke was coming out of the exhaust. The contact researched and was made aware of an unknown recall however, the VIN was not included. The vehicle was taken to a dealer where it was diagno... Read more

Incident date: Oct 10, 2023

Main infotainment display delamination, this causes a safety concerns, as the screen can become irresponsive, and even black out during reverse making the backup camera, nonfunctioning. The other safety issue at risk is that because of the delamination it causes "ghost-clicking" on the screen, and makes the screen irresponsive, veering the drivers attention away from the road, potentially causing... Read more

Incident date: Oct 10, 2023

Rear axle and differential began to make a whirring noise indicating bad bearings. After taking it to a shop who replaced the axle shaft, the noise continued. They noticed excessive wear in the differential components and said that it requires a rebuild. Another shop looked at it and agreed on the excessive wear, advising that the vehicle is undriveable until it can be repaired. The second shop ha... Read more

Incident date: Dec 13, 2024

My brakes seem to have an issue at times and I am happy to provide it for inspection if needed. When traveling downhill with a slight curve to a stop at slower speeds, the car lunges forward for a second just after the brakes have been engaged. It does not happen all the time, but when it does happen it feels like you could crash into a car in front of you. This issue happens 2-4 times a month an... Read more

Incident date: Dec 17, 2024

Shift to park message when vehicle is in park not allowing vehicle to be shut off

Incident date: Dec 17, 2024

Shift to park message when vehicle is in park not allowing vehicle to be shut off

Incident date: Dec 17, 2024

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure... Read more

Incident date: Dec 19, 2024

The contact owns a 2019 Kia Niro. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that there was a misfire in cylinder #1. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the cylinder #4 injector. The dealer also informed the co... Read more

Incident date: Dec 19, 2024

Incident date: Nov 1, 2024

The battery drained within a year. Battery functioning issues

Incident date: May 6, 2024

The contact owns a 2017 Chevrolet Traverse. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated before shifting gears. The contact stated that while driving, the vehicle was shuddering. The contact stated that after stopping at a traffic light, the light turned green and the accelerator pedal was depressed; however, the vehi... Read more

Incident date: Jan 1, 2024

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more

Incident date: Dec 16, 2024

The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle jerked while coming to a stop and made an abnormal sound. The ABS failure and traction control warning lights were illuminated. The failure also occurred while reversing. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed, and the contact w... Read more

Incident date: Nov 13, 2024

The contact owns a 2011 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted after a while. The vehicle was taken to Holcombe Automotive, where it was determined that one of the cylinder heads needed to be replaced. The vehicle was not repaired. The dealer was notified of the fa... Read more

Incident date: Nov 13, 2024

I am writing to formally address concerns regarding the recall on my vehicle and its impact on my ownership experience. 1.Recall Disclosure: According to your records, the recall on my vehicle was issued on 2/12/24. However, I purchased (or leased) the vehicle on 7/21/24 from an authorized dealership. At the time of sale, I was not informed of any open recall, nor was it disclosed by the dealershi... Read more

Incident date: Mar 29, 2022

Adaptive Cruise Control; Automatic Emergency Braking; Blind Spot Warning Lane Departure Warning; Lane Keeping Assistance; Parking Collision Warning

Incident date: Mar 29, 2022

VVL solenoid gasket and O-rings failure in bank 1 and bank 2. This led to significant amount of oil seeping over time on other engine bay components.

Incident date: Dec 5, 2024

The contact owns a 2021 Ford F-550 SD. The contact stated that while his son was driving at unknown speeds and making a right turn, there was an abnormal sound coming from the vehicle. The contact stated that the driver’s side rear dual wheel axle had fractured inside the differential housing. The contact stated that the axle shaft had fractured. The contact stated that the wheels were still con... Read more

Incident date: Dec 18, 2024

The contact owns a 2020 Ford Explorer. The contact stated that upon raising the front passenger's side power window switch, the window rolled up and then rolled back down unintentionally. The vehicle was taken to the dealer, where the power window control module was reset. The contact stated after the dealer had performed a rearview camera recall repair on the vehicle, messages advising that the t... Read more

Incident date: Dec 1, 2024

Truck has noticeable hard shifts into reverse and drive. Sometimes searching for gear while accelerating.

Incident date: Oct 31, 2024

The reverse lights are too dim to provide sufficient viewing of the rear of the truck when it is dark outside and there is no other lighting. Almost nothing can be seen from the rearview or sideview mirrors, and the backup camera is rendered useless. GM changed the design of the taillights such that they are now sealed, which means owners cannot upgrade the reverse lights with stronger LEDs any lo... Read more

Incident date: Oct 31, 2024

The tailgate automatically opened while I was driving. I was sure the tailgate was shut and latched properly prior to the incident.

Incident date: Oct 31, 2024

The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer ordered the parts, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for th... Read more

Incident date: Dec 17, 2024

My car lost power and the engine light came on when on the freeway. I was in the middle of merging from [XXX] to [XXX] on a San Diego freeway. Because of the highway interchange situation, I was in the far left lane and needed to merge about 4-5 lanes to the right to get to the next off ramp. This was so scary!! Though I had my hazard lights on, cars coming up behind me didn't expect a car to ... Read more

Incident date: Dec 16, 2024

While traveling irregular route, the emergency brake prompt displayed on the dashboard. There were no vehicles in front of me within a quarter mile distance and the break began to automatically depress while accelerating. I immediately took my foot off of the gas pedal and tapped the brake. The emergency braking system disengaged and I was able to continue normally. Prior to this incident there ha... Read more

Incident date: Dec 15, 2024

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact sta... Read more

Incident date: Dec 10, 2024

The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle became difficult to maneuver. There was no warning light illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. T... Read more

Incident date: Dec 15, 2024

Transmission went out. No warning. 145,000 miles. No lights on dash, nothing. Complete failure. Car started whining when accelerating out of nowhere, jerked really hard, and then failed completely. Have had it serviced and maintained regularly and always at the dealer. Ford is aware of the problem on these transmissions and doing nothing to fix it. Service department confirmed it’s an issue they... Read more

Incident date: Dec 16, 2021

The engine started knocking while I was driving around a lot of cars and while I was going to AutoZone to see why the check engine light was flashing on my car wouldn't accelerate and randomly started stopping and I was fearing for my life when I was going on the highway to go back home. For almost a year now I noticed the oil in my car started burning more and more like I would only drive 1k mile... Read more

Incident date: Aug 16, 2024

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate and had experienced a sudden loss of power. The vehicle was taken to the local mechanic who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The contac... Read more

Incident date: Dec 14, 2024

with lane-keep assist /lane-centering enabled, the steering will try to straighten the car while turning. experienced this during on-ramp and off-ramp of highway. this is super dangerous. even experienced it at low speed in the neighborhood. steering wheel will fight me during turn and disengage for brief second - this is very disconcerting while making a turn. even with lane-keep assist disabled... Read more

Incident date: Dec 14, 2024

Incident date: Dec 2, 2024

I have had 2 separate incidents with this tow bar system. Both resulted in catastrophic failure of the equipment. In Oct. 2024 while traveling in Atlanta Ga. a retaining pin came out of the tow bar on one side and resulted in the tow vehicle becoming uncontrollable. I convinced myself this was operator error. Since then, I replaced the damaged tow bar with the equivalent tow bar from Etrailer. Aga... Read more

Incident date: Dec 16, 2024

Driver side door check arm bracket has completely broken off due to bad spot welds. Makes driver side door function very poorly. The check arm completely broke off while opening the door in my driveway.

Incident date: Dec 16, 2024

The contact owns a 2012 Honda Pilot. The contact stated during the past 3 seasons of winter, the vehicle would fail to come to a stop while depressing the brake pedal. No warning lights illuminated. The failure would occur during winter cold climate temperatures. The vehicle was previously taken to a local independent mechanic where both the front brake pads and rotors were replaced. The vehicle w... Read more

Incident date: Nov 16, 2024

I frequently get front camera fault warnings from my car and then it disables the adaptive cruise control and the collision warning and assistance features. I have attempted to fix this and the Ford dealer held my car for about 14 days (also damaging it twice). They attempted to replace the module but could not get the new one to work and then opted to put the old module back in and apply a softwa... Read more

Incident date: Dec 12, 2024

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to control. The vehicle was towed to an independent mechanic where it was diagnosed that the electronic power steering module had failed and needed to be replaced. The vehic... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog